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Pros: "Crew was really attentive and professional"
Cons: "The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests."

Pros: "short flight and liked having a screen to see where we were at"
Cons: "Very little legroom"

Pros: "There was someone who worked at the ticket counter on gate B9 who was so sweet, friendly and competent. Not only was she pleasant and quick to everyone she encountered but she helped my daughter and I get seated together. Unfortunately I didn’t get her name...."
Cons: "Not much really. It was a great flight."

Pros: "Free movies was great."
Cons: "Missing luggage. Please help"

Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."

Cons: "Flight was canceled again with no notification and no compensation was offered."

Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."

Cons: "Once agin slow boarding"

Cons: "Port of Seattle security is so stupid -3 check points ...really and no directions to follow where to check baggage. Not Alaska fault but Seattle airport “sucks”"

Cons: "Great short flight."

Pros: "We got through the airport quick, they took my luggage when I had less than an hour to board, friendly crew."
Cons: "No complaints."

Pros: "On time."

Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Cons: "NA"

Pros: "Lower fare than other airlines, nice lighting, like the tall cabin and overhead space"
Cons: "Disorganized in issuing boarding passes, several rude staff, uncomfortable seating, limited entertainment options, and though nicely presented, horrible food."

Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."

Pros: "Alright, just a normal flight"

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "TWO beverage trips -- how could I not be happy?"

Pros: "This was first Alaska airlines trip and I want to do more! I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking! On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming. In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You"
Cons: "The only negative was when the lights were abruptly turned on around 4:45 am."

Pros: "Premium class seating has great leg room"
Cons: "We upgraded to premium seating because when looming on the website it said there were plugins. There are no plugins in premium seating only first class."

Pros: "The Seattle airport and staff was great! There were employees at every station helping everyone with a smile! The difference from our flight home to Houston was remarkable. Thank you SeaTac."

Pros: "Fast and very friendly staff."

Pros: "very friendly"

Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"

Pros: "$25 meal voucher. Helpful staff who made sure everyone made connecting flights or were rerouted"
Cons: "Repeated delays. 5+hrs in airport."

Cons: "Gate 11c."

Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"

Pros: "The promptness"
Cons: "Turbulence"

Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."

Pros: "Paid extra so could have comfortable flight since regular seats leave no leg room."
Cons: "Snack wasn't that appealing."

Pros: "Crew was friendly during flight and regularly moved through the cabin."
Cons: "Impersonal during boarding. Check in counter to get boarding pass was unfriendly."

Pros: "Flying is difficult because it is so crowded but this is just part of travel. Alaska Airlines does a great job of getting us where we are going, on time."

Pros: "Crew was very professional. Flight was very smooth and pleasant."

Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."

Pros: "The attendants and preflight team were wonderful and kept us updated on unavoidable delays. Considerate and professional the whole flight."

Cons: "need more space"

Pros: "Good service"
Cons: "Plane was very cold"

Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."

Pros: "comfortable flight. I was tired so skipped meal and slept."
Cons: "nothing"

Pros: "Cabin was kept dark for a nice restful flight back."
Cons: "Seat were a little cramped."

Pros: "The crew was very nice and accommodating."
Cons: "For being in First Class, the legroom wasn't very comfortable."

Pros: "The people. Wow. Super nice!"
Cons: "The food and drinks were overpriced! Seats were stiff. And no free internet for a 3+ hour flights!"

Pros: "Service in all respect"

Pros: "Comfortable flight, but I'm small, and the crew was really nice and efficient."
Cons: "There were just snacks, but good snacks, so I can't really rate the food. I also had a window seat with no window."

Pros: "Flight went smoothly...good flight and friendly helpful staff."
Cons: "That this survey....short flights don't have food or entertainment....really can't rate."

Pros: "Flight was on time"

Pros: "The crew was hysterical. There were clearly some regulars on this flight and the crew knew them. Made the "shuttle" fun."

Pros: "I really liked their attention to detail, the comfortable leg room, and polite flight attendants"
Cons: "I just wish they had more food options, besides snacks and juices and beverages"

Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."

Pros: "Crew was extremely friendly, service was great, and dinner was awesome"

Pros: "The crew was great!"
Cons: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."

Cons: "At least free water"

Pros: "Informative communications during delay"
Cons: "Rushing to board resulting in bad customer service during boarding"

Pros: "Staff were friendly and helpful. Planes were clean and food excellent in first class."

Pros: "Everything else was okay"
Cons: "We arrived late & the connecting flight was far away got there with door closed 10 minutes before they left. But wouldn't let us on another 3 or 4 passengers. Needless to say are pre paid ride to the Cove we missed and we probably miss our dinner t 6to 7"

Pros: "On time"
Cons: "Small air craft"

Pros: "非常好！"

Pros: "Staff is friendly."
Cons: "My wife's pre-check was not added to her ticket. Plane was extremely late taking off. No entertainment on the flight."

Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."

Pros: "Attendant was very good at explaining ground staff members actions to a fellow passenger"

Pros: "Nothing"
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."

Pros: "Great flight attendants and very clean"

Pros: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Cons: "WiFi wasn’t working but we were informed so not really a negative just an observation."

Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"

Cons: "No issues. Smooth ride. Decent service."

Cons: "Everything was to my satisfaction."

Pros: "Time of the flight"
Cons: "Space in the plane"

Pros: "Every single detail was outstanding"
Cons: "Food"

Pros: "Great movies...."

Pros: "The friendliness of the flight crew and professionalism"
Cons: "The seats in the Boeing 717 or way too cramped. You would think there will be more legroom in the exit row but there is not"

Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."

Pros: "the seats were ok"
Cons: "was little late"

Pros: "Understanding crew, and a helping attitude"

Pros: "Nothing"
Cons: "The customer service was horrible! I specifically paid more to be able to pick seats and sit next to my husband apparently for nothing."

Pros: "Everything"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."

Pros: "the crew was nice"
Cons: "I would never fly Delta again! What you have done to the leg room, seating reminds of living in a third world country!"

Pros: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Cons: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"

Pros: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Cons: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."

Cons: "We were delayed. Then they boarded us and we left the gate to then sit out in the 108F sun. They knew before we pushed back the wheels up time was extended again."

Pros: "Left on time and got in early"

Cons: "Repeat the message from above.."

Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"

Pros: "It was as fast!!"
Cons: "Nothing was offered, my bag was checked at the door but no big deal"

Pros: "Overall great experience"

Pros: "Liked the selection of channels and movies."

Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."

Pros: "Tv s food drink seat size"
Cons: "Nothing"

Pros: "Held the plane for a late connection . Trackble luggage"
Cons: "No screens. No food. A320 mechanical issues on both planes."

Pros: "Staff are very friendly. The agent inadvertently gave me my boarding pass twice instead of mine and my wife's, TSA pre-check in Atlanta caught the error and made the security check process so fast and efficient by asking me to skip the line whenI got my error fixed."

Pros: "Entertainment and screens were awesome - worked perfectly"

Pros: "Plane and cree"
Cons: "Terrible breakfast if u want to call it thst"

Pros: "I always like Delta's flight service and efficiency. There entertainment onboard is good too."
Cons: "It was very turbulent."

Pros: "I liked the in flight entertainment"
Cons: "We sat in the plane at the gate for a hour, boo"

Cons: "Should have weight limit for people taking up one seat. I was squashed with her hanging over me"

Cons: "Very rough landing."

Pros: "Boarding was good with plenty of room in overhead bin for my bag. Flight attendants were friendly and efficient and did a very good job. Flight was smooth and we even arrived a few minutes early. plenty of water and snacks offered during flight. Free television and Fox was a delight. N"
Cons: "Nothing this flight."

Pros: "The gate agent was outstanding and extremely pleasant. The flight to OKC was only half full so the Crew moved everyone around so there was extra room on every row...that doesn't happen very often so I was excited to have extra leg and seat room!"

Pros: "Frequent updates about departure status."
Cons: "Delay - Switching aircraft."

Pros: "Nothing"
Cons: "There was no food or entertainment so the rating there doesn't mean anything. Flight was delayed 1 hour due to a mechanical issue. Part of the delay included AA trying to get the flight crew to show up at the gate. The flight was oversold so there was a long list of standbys which added to the crowd waiting at the gate."

Pros: "Better than walking!"
Cons: "Extremely cramped space."

Cons: "Late Dallas to tulsa"

Cons: "Messed up college for your mismanagement."

Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."

Cons: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"

Cons: "There was a problem with the plane and we were stuck with very warm conditions for 2 hours and 40 minutes before we took flight."

Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."

Pros: "Sad to say nothing"
Cons: "- boarding is poor in NY - service in plane extremely bad. Need to train their flight agents -they stole perfumes ((4) bottles and my watch Overall the worst airline I flew so far"

Pros: "Easy and safe flight to destination. Not meant to be a 5 star hotel."

Pros: "I like quick flight,"
Cons: "The delay but hey that's how it goes."

Pros: "Everyone was so helpful. The flight was very quiet and peaceful."

Pros: "I loved the Movies that I could watch, Charger plug ins as well as the service. No extra hassel."
Cons: "Everything was fine. The flight was on time and I made it home safely."

Pros: "Exiting the plane and finally getting out of cramped seating!"
Cons: "Seats were very small. Touching the person next to you is uncomfortable and awkward! I am not looking forward to the long flight home."

Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."

Pros: "Dame coments"
Cons: "Same coments"

Pros: "I liked the crew, they were nice and tried to help, food and refreshment was good."
Cons: "1) Flight from Dallas delayed and caused me to miss the connecting flight from London to Vienna. 2) Monitor for the entertainment not working AT ALL. Crew tried to reset it multiple times, but it didn't help. So flight was longer due to delay and I was looking at the BLACK SCREEN entire time. 3) I attempted to read my book. Since it was a night flight and overhead lights were off to prevent disturbance, I needed to use reading light. Well, the reading light was not working. I called a flight attendant to assist me. She tried to help me, but confirmed that it was out of order. 4) There was not information regarding terminal for my connecting flight. Captain kindly referred us to look up this information on our individual screens. Mine was not working, neither was the screen of the passengers next to me. Not helpful at all."

Pros: "On time"
Cons: "No leg room, hot plane, airline staff is friendly but clearly bored."

Pros: "Cleanliness of plane, attitude of crew, on time"
Cons: "0600 departure. Too early."

Pros: "Liked the ease of traveling from DFW to Corpus."
Cons: "The crew, especially flight attendant Brittany, were rude, and she was beyond rude and actually the backend of a donkey. She snapped at us about a carry on that wasn't an issue traveling to DFW., then ignored me (have a boot and crutch) when seats with more room were available...then did nothing to help get my crutch from the storage."

Pros: "Excellent entertainment options"
Cons: "Wi-fi not available for most of the flight. Very uncomfortable middle seats for long flights such as this one."

Pros: "Nice crew"
Cons: "No entertainment. Learn from TAM in Brazil and offer entertainment via smartphone / tablet. No food service."

Pros: "I was just happy to get a flight out early the next morning when my Thursday afternoon flight was cancelled."
Cons: "I ended up in a middle seat due to having to be rescheduled, but it was still comfortable."

Pros: "Got to my destination on time."
Cons: "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."

Pros: "Great food, comfort, and smiles :)"

Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"

Cons: "Missed flight at london. Had to go to abu dhabi and Hyderabad. Very bad service"

Pros: "*Kosher* meals are always better than regular meals on AA. Served first and meals are fuller and of higher-quality (on AA, at least)."

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Pros: "Movies and plugs"
Cons: "This WAS the worst flight I have ever been on! First no pilot then no gas. Then turbulence the entire flight basically. AND THEN when we landed we couldn't even get off of the plain because there was no one to help us off??!!! Also they were out of food. It was just over all horrible."

Pros: "Excellent, friendly service by flight attendant, Amy Sparks! I felt very welcomed and relaxed, especially having just flown 15 hours from Sydney back to the States."
Cons: "Engine noise was loud seated at the rear of the aircraft."

Cons: "Because it was a day later!!!"

Pros: "Almost half empty cabin made this a very pleasant flight!"
Cons: "Food on AA was mediocre as usual. Edamame salad was nice and fresh for a change. Desserts are now prepackaged wrapping similar to candy bar..."

Pros: "The food and drinks were great. Flight left on time and arrived on time."
Cons: "This flight was actually on an American 777. One of the older models. For an almost 9+ hour flight, the in-seat entertainment systems need to be upgraded. The seats did not have USB charging capabilities, the selection of movies at the seat consisted of about 8 choices, and the screen size wasn't much larger than that of an iPhone 6 Plus. This was supposed to be a British Airlines flight, but it really was an American flight. I expected to be on a BA aircraft, which would have probably been upgraded."

Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."

Pros: "An old aircraft but well maintained. Crew was courteous and efficient. No food or entertainment"
Cons: "Delay in receipt of baggage at Chicago"

Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."

Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."

Pros: "Everything"

Cons: "food"

Pros: "Nothing"
Cons: "Cancelled flight. Could not get a flight to tulsa. Moved to a delayed flight to OKC with rude gate staff and no inflight drink or food service."

Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."

Pros: "slight delay but they made up the time in the air"

Cons: "As stated above, I was late for my flights."

Pros: "As I was sitting there waiting to board the plane I started to have anxiety. Watching how many people lined up to get on the plane made me a little nervous. I even thought about renting a car and driving from Dallas to OC California. I waited until i was almost the last person to board. What a pleasant surprise. I was seated between 2 lovely people who probably could have but didn't hardly talk the entire flight. The conversations we did have were pleasant, and they slept some of the time without snoring. It was a very nice flight home! And I'm thankful I didn't rent a car. Flying is much quicker!"
Cons: "Same as above answer. Boarding the back of the plane first makes so much more sense! I'm totally sure you all have your reasons for doing it the way you do since you have been doing this thing for years now, I would just do it different."

Cons: "IT WAS AMERICAN NOT ALASKA!!!!! ALMOST MISSED MY FLIGHT!!!!!"

Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."

Pros: "Great entertainment."
Cons: "Food was not very good. Leg room was lacking."

Pros: "We did eventually get there"

Cons: "Flight got 3 hours delayed at dallas"

Pros: "Short flight and pilot was able to explain delay"
Cons: "Long delay due to many planes in front of us, no offer of water only drinks we have to pay for"

Pros: "The staff was great"
Cons: "Seats were way to small for tall people with long legs..........."

Pros: "Timeliness"
Cons: "Hsve to pay for drinks & snacks"

Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"

Cons: "Delayed flight"

Pros: "The flight attendants, the space on the plane, the prompt departure and arrival!"
Cons: "Media has not been reflective of my great experience."

Pros: "The check-in line moved quickly and our representative was very friendly and encouraged us to download the app rather than pay for boarding passes. Good experience all around"

Cons: "Flight delayed when we ere told it was early. Waited and waited."

Pros: "Easy boarding, very nice crew. I would definitely recommend spending the extra for Priority, it is much faster."

Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."

Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."

Cons: "Allegiant Crew were very snotty and sassy... bossy even, like they were all having a bad day. The flight itself felt like we were falling out of the sky the entire time. Up and down up and down. Seat back tray tables were extremely small."

Cons: "they charged me more money because i need alleges air . ap"

Cons: "Extra charges for everything, even water"

Pros: "No Delays All went smooth & arrived early!"

Pros: "None"
Cons: "Ground personnel"

Cons: "Boarding process"

Pros: "Overall very helpful and friendly crew, good flying e perience"
Cons: "Boarding is unorganized and takes extra time for everyone.....not exactly sure why it took so long. Don’t know if other airlines have better systems?"

Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"

Pros: "Priority check-in and boarding were pleasant."
Cons: "Very tight seats, even for a small person. No recline. Screaming children throughout the cabin."

Pros: "I liked that the flight was fast but I was coming from Vegas so it’s not that far."
Cons: "They charged me $50 for a carry on even after I told them repeatedly that I tried to change it on my ticket days before I was leaving. It would not let me change it or even check in on the mobile app. It was very hot and we had to wait for awhile before any air conditioning started. No entertainment or complimentary drinks."

Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."

Pros: "Flights were all on time"

Pros: "friendly staff and clean enviornment. no nonsense flight."
Cons: "nothing to say except that seats could be a little more comfortable."

Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."

Pros: "Nothing. We were scheduled to fly back to Vegas at 7:07 then delayed to 8:30 then 10 pm then 11:25 pm now 1:15 am. This is unbelievable, unacceptable and ridiculous! And I have to work the next day. This is unacceptable! I just received another update that now we're leaving at 1:45 am . Please do not, again do not use Allegheny EVER again!!"
Cons: "So many delays. This airline is unreliable, unprofessional! Ridiculous! Please read my comments above. Do not use Allegiant!"

Pros: "The idea of a more competitive airfare. New South terminal in Austin is nice. Parking is cheaper. Food truck and outdoor seating are nice."
Cons: "No wifi. No entertainment options. You have to pay for snacks and regular drinks- even water."

Pros: "Nothing"
Cons: "I paid for 1A. Was moved because "the crew needed the seat" to the middle. There were SO many open seats. Was unacceptable."

Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."

Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."

Pros: "The fare"
Cons: "Seats don't recline. There's NOTHING complimentary not even water"

Pros: "I arrived less then 5 hours late"
Cons: "No free peanuts, no free pritzells,no tv show, no movie"

Cons: "No leg room!"

Pros: "Clean plane and nice crew."
Cons: "We waited for over 2 hours for takeoff after we had boarded."

Cons: "They booked me and two others for the same seat"

Pros: "The price."
Cons: "Having then bill me for each little thing."

Pros: "Everything"
Cons: "Paying for my carry on bag."

Cons: "I moved my seat when I checked in to sit with a friend and paid about ten bucks for a different seat. I didn't think much of it until I got to my new seat and realized I had paid to sit in a seat that was basically a bench that didn't recline and was right in front of the bathroom so it rattled every time someone flushed. Classy."

Pros: "Friendly crew"
Cons: "Plane seemed very old. Seating was cramped and uncomfortable. Add on fees for everything."

Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"

Pros: "Exchange"
Cons: "No exchange available"

Pros: "Paperless boarding was awesome and FREE, no flumbing for boarding passes at TSA or terminal gate. There was no entertianment on this short flight and I didn't buying any food or drinks so I have no rating for this section. To my surprized I was able to purchase Show tickets at a great discount on board only, very cool! Flight was on time both ways! Seat Confront was tight but the website made it clear the seating would be on selected seats and since I didnt pay for the upgraded seating you get what you pay for."
Cons: "The on-line section process was challenging to purchase tickets, not real user friendly had to keep going out of the site and back in again and then after payment was complete the baggage section was incorrect so it had to be fixed at baggage checkin, the baggage fees are cheaper on-line verses at the terminal but max weight was 40lbs the industry standard is 50lb. Didnt like having all the extra fees. All in all there was still a big saving as to going directly to SW Airlines"

Pros: "Cheaper non-stop flight"
Cons: "Very packed, little room. More so than flights I've had on united and southwest"

Cons: "Wondering why my initial flight to vegas from oakland wasnt up for review. That experience was terrible. It was delayed 4 hours with no explanation or other compensation. I'll do my best not to fly allegiant again."

Pros: "Aipos to be here at Six got at 9"
Cons: "Ok"

Pros: "Spanish speaking lady employee at the counter very helpful."

Pros: "I needed a one way flight last min and booked this flight the day before. Every other airline was over $300 and this one only cost me $127."
Cons: "This is an "a la carte" airline. Be prepared for hidden fees for choosing a seat, carry one bag, etc. Luckily I didn't need the ticket counter because the line was literally around the corner and out the door. they do not have any self serve kiosks at the ticket counter. Also, the plane was half empty but they didn't want us moving seats--I suppose because a lot of people had already paid an additional fee to pick their seat."

Cons: "My row of seats was completely skipped when they were handing out refreshments."

Pros: "Spacious seating"
Cons: "No hot beverage's"

Pros: "On time"

Cons: "Entertainment doesn't work with Android 8.0 devices because you decided not to support newer versions? Stop restricting it to higher versions idiots"

Cons: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."

Pros: "And it was actually terrific. United employees were top shelf at every stop, on every plane. (I did seven flights total.)"

Pros: "Not anything in particular, this was a pretty aweful flight. They at least gave out connection flight information and told passengers which flights would be missed and set those people up in hotels."
Cons: "Plane was fully boarded and as the crew was preparing the cabin, the pilot realized there was a mechanical issue. An hour and half of sitting on the plane with few updates and grumpy people and crew, air being turned on and off as they fixed the issue and no indication when we would actually take off. They should have offered some water and snacks at least and gave more frequent and better updates."

Cons: "Shitty service ,...."

Cons: "Majorly delayed, barely made my connecting flight, My poor body was so confused - "WHY are we up right now, WHY are we running so hard and carrying much weight." I felt exactly like I was finishing a cross country race trying to make my connection, then the gate agents made me check my bags, I'm looking at completely vacant overhead compartments and will never fly this airline ever again. No food. No drinks. Rude and disriptive attendants - let us sleep!"

Pros: "It was great!"

Pros: "View"
Cons: "Over an hour delay"

Cons: "The seating was the worst I've ever had in my life and I've traveled my whole life. After I finish this trip I will never take United again. Everything else was wonderful"

Cons: "The flight was canceled because of the weather and then I have to wait more hours in the airport for the next flight.."

Cons: "Did not make connection due to flight being late"

Pros: "Sat by united pilot who was just on flight to go to training and was with my 10 mo old daughter and was absolutley wonderful, so helpful and Im sure it was not an ideal situation for him. On second flight we sat next to flight attendant and a trainee and made our first flight trip... that could have been awful great! Big thanks to all the staff."

Pros: "Smooth flight"
Cons: "No problems"

Cons: "The gang stalkers that Kayak and United let sit next to me."

Pros: "There was plenty of space on the plane even tho it was completely full"

Pros: "Professional, Professional, Professional!!!!!"
Cons: "Absolutely nothing!!! Aircraft ready, clean, and even new!!! Left on time and arrived on time. Nothing negative here."

Pros: "The price was cheaper than the other airlines. The flight itself was pretty smooth with very little turbulence."
Cons: "The seats were uncomfortable, and the coffee was way too strong, and there was no Splenda, only Equal, which contrary to the flight attendant's knowledge is NOT "the same thing." United provides only 1 cheap sugary snack for the whole 5 hour flight. Couldn't get my phone to connect to the internet b/c I didn't have my United Mileage plan number written down or recorded anywhere, and I didn't have the card with me. To top it off, there was a screaming toddler in the next aisle over."

Pros: "Rhe food"
Cons: "Custmer Service"

Cons: "The seats and headrests in particular were most uncomfortable for a 4+ hour flight. I was most uncomfortable on the flight and ended up with a pain in the neck!"

Pros: "That I got a direct flight to my destination! Which I've never had before."
Cons: "That there was an hour long delay. What if I had a connecting flight?"

Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."

Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."

Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."

Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""

Pros: "I liked the crew once we were on the plane"
Cons: "The plane was full and we were on basic economy. The folks at the gate were rude and unhelpful, at the United kiosk the personnel were openly hostile. Thank goodness the crew treated us with some decency and were very nice."

Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."

Pros: "Left on time."

Pros: "Everything"

Pros: "Cramped seatting, minimal food or beverage options and we were invited to provide our own entertainment. Pretty typical flight for ten or fifteen years ago. The crew was extremely pleasant. Very surprising and maybe the only saving grace."
Cons: "The airline is clearly trying to maximize profits by squeezing any comfort from the plane while still charging ludicrous amounts. Good for them. That's their free market choice. But do not then be startled that everyone is angry before, during, and after your flights. In the long run that's how you shed customers."

Pros: "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
Cons: "N/A"

Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."

Pros: "The flight"
Cons: "The time"

Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging. No TV screens for the seats on the flight."

Cons: "The leg room was abysmal."

Pros: "Nice employees."
Cons: "Four hour delay, caused missed connection. Had a 3 hour plus layover but not long enough. 17 hours SEA to LAX. Not sure there won't be more delays."

Pros: "The staff on the flight was great! They treated us like family. Great job. United Airlines."

Cons: "Wish the free in flight entertainment was available on the United app for this flight"

Pros: "When it was over."
Cons: "Had to wait, probably 5 minutes, while holding my bags right outside the plane for an employee to do something. The attendants were unfriendly, unknowledgeable, and not available. Crammed 3 of us in the seat before emergency exit row seats, about 1" from my knee to back of seat in front of me and a 90 degree angle back, although there were many, many rows with only 1 person in them. One woman had enough room to stretch out and sleep across all 3 seats. Our seats didn't recline but the row in front of us did which made it even more cramped. Tried to ask attendant to move but couldn't find one for over an hour. Tried to ask an attendant but he just walked by me. Pushed call button and he says oh you want to move? There's​ a seat over here, before I could see where, he walked away. Moved myself to a row with 1 other person who was angry she now had to share "her" 3 seats. She typed angrily all flight and kept putting her legs and personal items as close to me as possible. She used both trays to hold her laptop and spread herself out so I'd be uncomfortable. Could've been prevented if the attendant had talked to the woman first then moved me. Had to wait when getting my drink because the attendant turned to help others, 4 times, after she'd already asked me what I wanted. She got food for someone while I waited. She made change for someone while I waited. She walked away to do something for someone while I waited. She served someone else while I waited. Asked attendant where the electric plug in was and she said the plane didn't have one, I said the sticker says the plane does, she walked away. Worst experience ever. Won't fly this airline again because of this experience."

Pros: "EXCELLENT"

Pros: "Crew was very pleasant and helpful. Comfort is OK but that's because we shelled out $35 per seat extra."

Pros: "Nothing"
Cons: "Everything the customer service reps were very rude and condescending. United is awful I'm not sure how they are still in business. The rep refused to help me because she was getting off in 10 mins."

Pros: "Boarding was on time, flight was on time"
Cons: "Grouchy flight attendant. No overhead room for carry on. No coffee. No hot tea. Apparently not well prepared for flight."

Cons: "Flight was 2 hrs late"

Pros: "Very nice and flexible people and boarding was easy. Smooth flight."
Cons: "Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble."

Pros: "Flight was on time and boarding was smooth"
Cons: "Full plane it felled very cramped."

Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."

Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."

Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."

Pros: "We incountered quite a bit of turbulence. The captain kept us informed and did his very best to assure a smooth flight."
Cons: "Can't complain."

Cons: "was more than 4 hour delayed"