|Flights Arrive in||Frankfurt am Main|
|Flights Depart from||Beijing Capital|
Cons: Delay from Almaty to Aktau about 1hr. Other perfact
Pros: Air Astana consistently has clean and comfortable equipment
Cons: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Cons: The transfer between flights at Astana was an absolute shambles and I nearly missed my connecting flight. None of he Air Astana staff at Astana airport were helpful or tried to help in the transfer process and different staff gave me conflicting instructions. This added a great deal of stress. For this reason, although all other aspects of Air Astana were great, the poor transfer process at Astana really let them down.and would make me think twice before flying with them again.
Cons: A month before departure the flight was cancelled without good reason. due to this we had to book an other ( more expensive ) flight ! ! !
Pros: Everything was fairly comfortable. Staff was friendly and attentive.
Cons: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
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