Excellent customer service from pre boarding to the end. Really enjoyed my flight. Very helpful crews during flight as well. Will definitely flight with Singapore airlines again.
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Pros: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Cons: "Can not be topped up"
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Cons: "The A380 was probably SQ's oldest one, which that was a newer plane."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "I don't know why now there was no little gift or stuff keep kids busy during the flight, but only movie."
Cons: "keep providing little gifts for kids"
Pros: "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
Pros: "Over all the customer service was accommodating."
Cons: "Never received a notification for flight delay. Online communication was never established"
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Pros: "Smooth flight and service."
Cons: "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide."
Cons: "The stopover in Hong Kong was longer than I would have liked."
Cons: "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
Pros: "Food is good. Snacks provided during the flight"
Cons: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
Pros: "Except the end. I’ve been waiting for my luggage for over 30 mins."
Cons: "Waiting for my luggage"
Pros: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "No IFE without warning. 16 hrs. of nothing. very uncomfortable seats. Flight admits HKA going under and can not pay bills, customers suffer."
Cons: "To simply find how much weight I’m allowed in every section of the flight. Also I couldn’t check in online with ELAL maybe because the ticket was a Hong Kong Airlines ticket operated by ELAL"
Cons: "It could have been business class like kayak sold me"
Cons: "The flight crew seemed somewhat preoccupied or lazy instead of bringing things when i requested on like a drink they wanted me to go back and get it myself and i really like that the seats were very hard and uncomfortable but the price was right it was a cheap flight"
Pros: "Crew is not happy"
Cons: "Be on time but if not help reroute Broke wheels on luggage"
Pros: "New plane A350. Lots of in-flight entertainment options. I like the external cameras. this flight was cheap and 50% full so i could actually sleep on three seats for this short hop."
Cons: "The pilot could speak slower and more clear."
Pros: "Nothing to like on this delayed and poorly organised flight"
Cons: "Hong Kong Airlines have a lot to answer for with this flight from Beijing to Hong Kong. Inexcusable poor service. Unprofessional."
Pros: "Some of the crew was very nice and went out of their way."
Cons: "We asked for water and they gave us warm/hot water and we asked again and they got us the same thing. We asked one more time and they just referred us to the self-service area. lol"
Pros: "seat was comfortable and roomier than other asian airlines. the head/neck support was particularly nice fitting the neck snugly. food was quite good."
Cons: "toilet on board can be cleaned/re-supplied better."
Cons: "I could have paid attention to the warning to make sure that my name appears EXACTLY as it does on my passport. I was not able to board because the ticket name and the passport name didn’t match exactly."
Good one is its safety. Taking off and landing are good. The bad parts are the managements at airport, especially in Manila. It's horrible.
Cons: "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
Pros: "Crew was good!"
Cons: "Manila airport business lounge full, not accessible, croweded with too many airlines; Processing at the Manila airport too complicated for passengers in transit (completely different when we traveled from Vancouver through Manila, why is that? Boarding gate (Manila) terrible, crowded, no available seats, “business” section small and with so dirty sests that it was not possible to use them!"
Pros: "The crew, the meals, the on time departure and arrival . Philippine Airlines got my attention . I was in BC, and their lounge was awesome and so was the service on board. And the flight attendants as well! A five star airline, thank you !!!"
Cons: "Everything was great!"
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Cons: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Cons: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Cons: "Terrible transfer facility in Manila. Poor security staff with bad attitudes. Poor and inadequate waiting areas"
Pros: "Crew was very caring and service was excellent."
Cons: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Pros: "The price"
Cons: "Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight."
Cons: "Seats are narrow, leg room limited, and food is minimal."
Pros: "Seats was ok not very comfortable . They don’t understand English . Before food served there is announcement for apologies for not choice. I ask her about food , what is this she said I don’t know. They don’t know what they are serving. It taste was horrible. That was the desert with food."
Cons: "They have to learn English and serve the better quality of food."
Pros: "Everything is good but there are kids make noisy during the sleeping and no one stop them."
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Pros: "The crew this time was outstanding! Also, the food improved much from last time."
Cons: "My entertainment screen did not work."
Pros: "Crew was ok but the seat was very uncomfortable."
Cons: "Worst food in an international flight. Chances are I won’t be traveling by this airline again."
Cons: "The plane was COLD. The food was absolutely disgusting! The seats are small. Lacking in the movie department. I will not use Air China again."
Pros: "Exceptionally, there was an audio on this flight! I enjoyed movies very much! Also the chicken lunch there was delicious."
Cons: "For my return flight, I expected the same, but in vain."
Cons: "No aisle seats cos I couldn't check in online."