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Pros: "25 minutes early! Amazing."

Pros: "Free movies was great."
Cons: "Missing luggage. Please help"

Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."

Cons: "Flight was canceled again with no notification and no compensation was offered."

Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."

Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."

Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."

Pros: "Super flight attendant"

Pros: "Alaska airlines employees go out of there way to be friendly and engaging with customers."

Pros: "Alright, just a normal flight"

Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."

Pros: "TWO beverage trips -- how could I not be happy?"

Pros: "This was first Alaska airlines trip and I want to do more! I showed up at the Seattle airport and tried to use one of the many conveniently placed kiosks. I couldn't find my trip, BECAUSE I HAD BOOKED FOR THE WRONG DAY!. This could have been very stressful but an attendant near the (short) line asked me if needed help and immediately redirected me to the VIP line. There, I found another very short line, and smiling, enthusiastic staff. The young woman who helped me got my info, and walked away to get the problem solved with a supervisor. She returned a short time later, my boarding pass in hand, upgraded me to Premium seating and TSA pre check -- without me even asking! On the plane, I mostly slept, but when I woke up I found the attendant had left me my boxes snack which was a mix of nuts and dried fruit in a fancy package. The seats seemed more comfortable than they were in recent trips on United and Southwest. There were plugs everywhere for phone and device charging. There was free wifi(!!). And there were devices available for borrowing. There was even a website for free movie streaming. In a time when most other airlines have sour faced (need to retire!) attendants (Southwest an exception), and EVERYTHING is a la Carte pricing, it is so nice to fly with a company that tries to make passengers happy and comfortable. What a switch!! You"
Cons: "The only negative was when the lights were abruptly turned on around 4:45 am."

Pros: "It got me to my destination"

Pros: "The Seattle airport and staff was great! There were employees at every station helping everyone with a smile! The difference from our flight home to Houston was remarkable. Thank you SeaTac."

Pros: "Left 5 min early and got in 40 min early!"

Pros: "Fast and very friendly staff."

Pros: "very friendly"

Pros: "I liked that we landed safely"
Cons: "They messed the names on our itinerary & were rude"

Pros: "$25 meal voucher. Helpful staff who made sure everyone made connecting flights or were rerouted"
Cons: "Repeated delays. 5+hrs in airport."

Cons: "Gate 11c."

Pros: "Service was professional and accommodating"
Cons: "Nothing"

Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."

Pros: "Gate attended kept us posted on what was going on when our flight was delayed. So wasn't left wondering what was going on"

Pros: "The promptness"
Cons: "Turbulence"

Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."

Pros: "Crew was friendly during flight and regularly moved through the cabin."
Cons: "Impersonal during boarding. Check in counter to get boarding pass was unfriendly."

Pros: "Flying is difficult because it is so crowded but this is just part of travel. Alaska Airlines does a great job of getting us where we are going, on time."

Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"

Pros: "Crew was very professional. Flight was very smooth and pleasant."

Pros: "I didn't expect that we can have some snacks (pretzel) during the flight! And the seat was comfortable."

Pros: "The attendants and preflight team were wonderful and kept us updated on unavoidable delays. Considerate and professional the whole flight."

Cons: "need more space"

Pros: "Good service"
Cons: "Plane was very cold"

Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."

Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."

Pros: "The entertainment portion was very nice easy to navigate. The staff was attentive and the food was ok and plentiful."
Cons: "The staff did not speak very good English and certainly lacked any smiles. Both flights where late arriving. Bathrooms half way through definitely needed to be cleaned."

Pros: "comfortable flight. I was tired so skipped meal and slept."
Cons: "nothing"

Pros: "Cabin was kept dark for a nice restful flight back."
Cons: "Seat were a little cramped."

Pros: "The crew was very nice and accommodating."
Cons: "For being in First Class, the legroom wasn't very comfortable."

Cons: "The crew didn't offer me a beverage. There was no blankets."

Pros: "Service in all respect"

Pros: "Comfortable flight, but I'm small, and the crew was really nice and efficient."
Cons: "There were just snacks, but good snacks, so I can't really rate the food. I also had a window seat with no window."

Pros: "Flight went smoothly...good flight and friendly helpful staff."
Cons: "That this survey....short flights don't have food or entertainment....really can't rate."

Pros: "Flight was on time"

Pros: "The crew was hysterical. There were clearly some regulars on this flight and the crew knew them. Made the "shuttle" fun."

Pros: "Great flight crew and good selection of food available for purchase."
Cons: "Alaska gave our confirmed seats away. We had booked our flights well in advance. When we checked in there were only middle seats available unless we wanted to pay an extra $16 PER seat just so we could sit together for the lengthy flight. My wife has considerable anxiety when flying so I gave in and paid the price so she could sit with me. Not okay."

Pros: "I really liked their attention to detail, the comfortable leg room, and polite flight attendants"
Cons: "I just wish they had more food options, besides snacks and juices and beverages"

Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."

Cons: "Hopefully upgrade on monitors (touch screen was not working),"

Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."

Pros: "confortable and good service."

Cons: "5 hours late!!!!!! Delta sucks"

Cons: "uncomfortable seats, thin seat cushions"

Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"

Pros: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."

Pros: "We actually did not fly this route. We bought a car and drove home!"

Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."

Pros: "The crew did their job. Some attendants were very kind, helpful."
Cons: "Food could be better. Old aircraft, old style seats. Other airlines have improved this very, very much. Delta is lagging behind."

Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."

Pros: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Cons: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."

Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."

Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."

Cons: "seats were broken, armrest broken"

Pros: "Friendly staff. Comfortable seats"

Cons: "They lost my luggage & made me miss my connecting flight"

Pros: "Food and service was amazing."

Pros: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Cons: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."

Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."

Pros: "Friendly and courteous attendants."
Cons: "Had a seat that did not recline...not broken just one of those seats."

Pros: "Entertainment"
Cons: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."

Pros: "The crew members were very friendly"
Cons: "Coach seats still a little too small. Always bump the person next to me"

Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."

Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."

Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"

Pros: "The crew was very friendly and kept making rounds with water so we didn't have to get up looking for it. Free entertainment at our seats made the flight go by faster."
Cons: "No complaints, I was stuck in a middle seat but somebody has to sit there!"

Pros: "My Delta flight was a code share with Virgin Atlantic. A pleasant flight overall with my first impression being an airline with current popular music playing in the background and flight attendants cheerful. Since I was traveling alone, I opted to not purchase my seat prior to my flight date, instead I chose my aisle seat within 24 hours for free. I checked in my one bag and found out I had pre-checked so my security check went so smooth at the new terminal 2 at LAX. Looking forward to my flight back on June 15."
Cons: "Had a toddler behind me crying and screaming the last 40 minutes of landing into Heathrow because she couldn't sit on her mother's lap and made it quite unbareable for all of us in the vicinity. Wondering if there was an alternative way to handle the situation."

Cons: "No space."

Pros: "What they offer is OK."

Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"

Cons: "My seat choice was ignored on one flight"

Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."

Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"

Pros: "Flight was very good. We look at t.v. and watch movies to make the flight short."
Cons: "I didn't like when I call and ask about the delayed when told that they were waiting on equipment, then when we get to the airport was told that the flight was a international flight that was running late. The Lies!!!!"

Pros: "Nothing. Flight was 5 hours delayed. Finally rebooked and still missed all connections because that flight was late departing. All legs of this trip on delta were delayed. Lousy service ast attempting to resolve situation. Given a choice, I do not choose Delta as a first choice airline to fly."

Pros: "El vuelo a su hora el avión súper. Moderno súper súper y los precios súper bajos gracias kaya"

Pros: "Nothing"
Cons: "Delayed as always, time it was a 2 hour delay. The worse airline I've flown on."

Pros: "FOR A BUSY AIRPORT IT WAS A FRIENDLY SERVICE DAY"
Cons: "NOTHING IT WAS GOOD AND THANK YOU"

Pros: "Pretty good service. Excellent cabin service. Good snacks. Organized announcements at Gate. Constantly updating lateness of flight. The whole Delta staff did great job with very quick turnaround time when plane was at gate. Excellent Starbucks coffee! Was appreciated!"
Cons: "1hour late leaving LAX. Rough flight. Weather not withstanding the landing had people concerned. I've been on a lot of flights-that was probably the roughest/least precise landing I've ever experienced!"

Pros: "I didn't fly from LA to Indianapolis"

Pros: "Smooth, quiet"
Cons: "N/a"

Pros: "Got me to my destination safe and on time!"

Cons: "Sudden gate change. Seems like it was a little last minute, but the boarding team handled it pretty well."

Pros: "Nothing"
Cons: "Everything"

Pros: "On the flight from LAX to MSP, one flight attendant was very nice and gave us extra cookies to make up for her rude coworkers' attitudes."
Cons: "I'm almost 6', and my boyfriend is 6'6". He has had 7 major knee surgeries, and life-threatening blood clots, which left major post-surgery vascular scarring. He gets major swelling, even with his compression sleeve. The up-charge to reserve exit row seats was over $100/person for both flights home. Luckily they were still available when boarding, and the nice desk clerk moved our seats for free. However, the rude flight attendance would not allow my boyfriend to elevate his leg and prop it anywhere, even after I explained his medical condition. Allowing the blood pooling increases his risk for clot formation, and it causes him extreme pain. I spent the majority of the flight massaging his leg, trying to push the blood and fluid back up. His ankle swelled around his compression sleeve, and finally he had to lay in the floor and put his leg up on the seat. The attendants told him "the best thing for you to do is to walk around for 10 minutes per hour." No, the best thing for him to do is elevate his leg and rest, not try to walk around a tiny, cramped plane, and elevate his stress level. Flight attendants need to be more aware and accommodating for these type situations, and exit rows need to be available for people who need them as far as size and medical needs require. It is not ethical to charge extra for handicap accommodations, neither is it ethical to charge extra for size and medical accommodations. These factors are not optional, and should not be billed as a luxury."

Pros: "It was a red eye. Geared fir sleep. Great Crew"

Pros: "Excellent from curb to curb 5minutes- curb drop off and check in w curbside skycab, one bag and one bike case! 8minutes - thru TSA! Flight comfort, food,drinks, cleanliness - excellent! The time it took to walk to baggage, my bag was in the carousel and my bike case was at the oversize location, 20ft from the carousel. I was there to compete in the XTerra World Championships, you couldn't ask for a better stress free flight and service, Thanks!"

Cons: "Hour and half delay"

Pros: "We were on time!"
Cons: "We didn't get our luggage until an hour later after our flight arrived to the destination,"

Pros: "Getting to my destination"
Cons: "Having air conditioning on an aircraft on a hot summer day is critical. Especially on a 2 hours delay on the tarmac!"

Pros: "Good flight. 3 hour duration at night. I flew in first class, as the extension of my business class flight from Paris."
Cons: "Had to use a wheelchair service in terminals. Me and another victim were wheeled to 40 feet from the check in desk and the guy took off without further instruction. I hobbled to the counter to make sure we were on the pre-board list. Defeats the purpose, but whatever....."

Pros: "The crew was good"
Cons: "Paid $330.00 +/- for a one way ticket. Some how i messed up on the date and had it for 8/3/18 instead of 8/2/18. Had to pay an additional $500 + for the change. I understand that the fault didn't lie with AA, however, the rate for changing the ticket borders on the ridiculous. I have to travel quite a bit as of late for work, I am doing all i can to Avoid using American. There were others on the flight that paid for first class that didn't pay as much as me and i was stuck in boarding group 6. It really feels as though American is only in it for the dollars, not the customer service."

Cons: "Flight delayed due to weather issues then compounded by crew issues. Would have been tolerable if they had been upfront about it instead of doing the one hour delay, then another hour, then another hour ad nauseum. More than 3 hours total."

Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."

Pros: "Exit row seat very roomy with plenty of leg room."
Cons: "Flight from ORD to LGA delayed even though the plane was already at the gate in ORD. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out. This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way?"

Cons: "This agent spent 30+ min to check us in through a connection flight to Seattle. He couldn't find my wife's reservation, when it should be in the same reservation as me. He tried 5 times, and still failed. Later we found out at the gate that he was using the wrong name (same last name, different first name). Luckily the American Airline agent at the gate was more than competent and efficient to correct the issue in 5 min."

Cons: "Horrible delays. Delta doesn't have these problems."

Pros: "Always delayed. Always check my carry on. Which equals me being late to where I'm going."
Cons: "See above"

Pros: "Food was decent, service was okay"

Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."

Pros: "Crew was very nice. Free snacks provided on plane."

Pros: "Friendly crew"
Cons: "Zero entertainment. Flight sat on tarmac as they tried to fix some technical issues after taxiing"

Pros: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"

Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"

Pros: "on time"
Cons: "very cold"

Cons: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."

Pros: "Once I made it, they worked to get me on the plane from Chicago quickly."
Cons: "I barely made it for my flight in Chicago and that was with running. They were already boarding the other plane when my plane from Hattiesburg landed. Earlier in the day I had to get them to change my flight from Chicago in Hattiesburg because it wasn't changed for me when the delay had my original flight leaving before I was to land in Chicago. I don't fault them for someone getting sick at the last minute or my inconvenience, but it was still inconvenient."

Cons: "Tsa is very unorganized and extremely rude."

Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."

Pros: "NOT much!"
Cons: "My window seat was right against the right engine. I could feel the vibrations and noise. It seemed like an old plane. I was definitely miserable on this flight. Very!"

Pros: "I appreciated the American Airlines crew at the gate in Chicago, who helped us to get two seats together. The flight crew was excellent as well."
Cons: "Not being able to choose our seats beforehand."

Cons: "it was an hour late"

Pros: "Staff was very nice; very courteous."
Cons: "We were delayed for 2 hours! I had a premium seat but still ended up boarding with Group 6. Almost ran out of room and had to check my roller. Not happy with late boarding given that when I booked my ticket, it said I'd have priority seating."

Pros: "All connections-smooth"

Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."

Pros: "More options for entertainment on a long flight."

Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."

Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."

Pros: "When we arrived, we found the plane was changed, and our seats were in the middle, and separated. We had paid extra to have window seats.. After speaking to one of the gate attendant ( Arturo ), he went out of his way to accommodate us, and we ended up with great seats. Friendly and accommodating crew! ."

Cons: "Lots of turbulence."

Pros: "worst experience. Airplane people not so good"

Pros: "The crew was courteous and very nice."
Cons: "The aisles are too narrow. As passengers are boarding and you sit in the aisles you are constantly struck. FAA should investigate with the decreased aisle width and distance between the seats, can the evacuation be completed within required time, in an actual emergency. American Airlines is endangering the lives of passengers. And the cramped conditions are contributing to the hostile actions of some passengers. What does it take to do what is right?"

Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."

Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."

Cons: "I took the bus from Ohare to Gen Mitchell airport because of delay at Ohare. No crew, again."

Cons: "Lovely flight, but onboarding groups were a nightmare. Given the chaos, they started forcing bags to be checked early."

Pros: "Friendly crew"
Cons: "3 hour delay"

Pros: "Exit row seating."

Pros: "No individual screens to watch. Get with the times for long flights !"

Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."

Pros: "Flight was straightforward and crew were pleasant."
Cons: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."

Pros: "Ok flight"
Cons: "Not iberia"

Pros: "Friendly crew."

Cons: "I did not like how I requested a same day flight, was presented with a low fare, so I took it, and it was deceptively a different day months in the future. . . This is not a flight I feel I should have paid for, as I feel I was deceived"

Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."

Cons: "Return flight was delayed, gate changes unfriendly and unhelpful flight attendants"

Pros: "Nothing"
Cons: "Thought it was funny I didn't get a survey about my disaster trying to leave Boston, only the on time flight getting back. 6 hour delay leaving because of a warning light they didn't catch to begin with. Missed a whole day of vaca. No help once they deplaned us. Horrible flight. First time on American too. Paid for a window seat specific and had no window."

Cons: "Due to two flight delays, I traveled an additional 24 hours, on top of my 20 hour original flight. Albuquerque Airline staff were rude, dismissive, incompetent, and each individual I spoke with gave me wildly differing information. The two delays (leading to approximately 48 hours of travel) would have been stressful enough, but the callous, ignorant and unprofessional attitudes of American Airlines staff (and staff in general at Chicago O'Hare Airport) really disappointed me. This was even more striking compared with the professional service I received from British Airways (from whom I purchased the tickets). I was ashamed that my country could lag so far behind in terms of basic customer service and problem solving."

Pros: "Boarded plane on time"
Cons: "Plane looked old and beat up. Sat in plane at jetway for a 45 minute maintenance delay."

Cons: "Entertainment doesn't work with Android 8.0 devices because you decided not to support newer versions? Stop restricting it to higher versions idiots"

Pros: "service.snack"
Cons: "some folks didn't use ear phones watching shows so i had to hear annoying entail mentioned selections. I had ear plugs fortunately :) didn't find anything I'd watch in entertainment. enjoy learning/science/documentaries"

Pros: "The attendants tried to be cheerful in a difficult situation."
Cons: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"

Pros: "And it was actually terrific. United employees were top shelf at every stop, on every plane. (I did seven flights total.)"

Pros: "Not anything in particular, this was a pretty aweful flight. They at least gave out connection flight information and told passengers which flights would be missed and set those people up in hotels."
Cons: "Plane was fully boarded and as the crew was preparing the cabin, the pilot realized there was a mechanical issue. An hour and half of sitting on the plane with few updates and grumpy people and crew, air being turned on and off as they fixed the issue and no indication when we would actually take off. They should have offered some water and snacks at least and gave more frequent and better updates."

Cons: "Shitty service ,...."

Cons: "Majorly delayed, barely made my connecting flight, My poor body was so confused - "WHY are we up right now, WHY are we running so hard and carrying much weight." I felt exactly like I was finishing a cross country race trying to make my connection, then the gate agents made me check my bags, I'm looking at completely vacant overhead compartments and will never fly this airline ever again. No food. No drinks. Rude and disriptive attendants - let us sleep!"

Pros: "It was great!"

Pros: "View"
Cons: "Over an hour delay"

Cons: "The seating was the worst I've ever had in my life and I've traveled my whole life. After I finish this trip I will never take United again. Everything else was wonderful"

Cons: "The flight was canceled because of the weather and then I have to wait more hours in the airport for the next flight.."

Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"

Cons: "Did not make connection due to flight being late"

Pros: "Sat by united pilot who was just on flight to go to training and was with my 10 mo old daughter and was absolutley wonderful, so helpful and Im sure it was not an ideal situation for him. On second flight we sat next to flight attendant and a trainee and made our first flight trip... that could have been awful great! Big thanks to all the staff."

Pros: "Smooth flight"
Cons: "No problems"

Cons: "The gang stalkers that Kayak and United let sit next to me."

Pros: "The price was cheaper than the other airlines. The flight itself was pretty smooth with very little turbulence."
Cons: "The seats were uncomfortable, and the coffee was way too strong, and there was no Splenda, only Equal, which contrary to the flight attendant's knowledge is NOT "the same thing." United provides only 1 cheap sugary snack for the whole 5 hour flight. Couldn't get my phone to connect to the internet b/c I didn't have my United Mileage plan number written down or recorded anywhere, and I didn't have the card with me. To top it off, there was a screaming toddler in the next aisle over."

Pros: "Rhe food"
Cons: "Custmer Service"

Cons: "The seats and headrests in particular were most uncomfortable for a 4+ hour flight. I was most uncomfortable on the flight and ended up with a pain in the neck!"

Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."

Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."

Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."

Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""

Pros: "I liked the crew once we were on the plane"
Cons: "The plane was full and we were on basic economy. The folks at the gate were rude and unhelpful, at the United kiosk the personnel were openly hostile. Thank goodness the crew treated us with some decency and were very nice."

Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."

Pros: "Left on time."

Pros: "Everything went smoothly and as planned."
Cons: "nothing to complain about on this flight."

Cons: "One of the crew members was late to arrive, so boarding was delayed. However, The gate crew was amazing, very communicative and apologetic. During the flight the attendants seemed very agitated, I think a smile would go along way to improve the attitude of everyone. I also work with the public, I get that it is challenging, but I do believe that the simple gesture of a smile sets the tone."

Pros: "Everything"

Pros: "Cramped seatting, minimal food or beverage options and we were invited to provide our own entertainment. Pretty typical flight for ten or fifteen years ago. The crew was extremely pleasant. Very surprising and maybe the only saving grace."
Cons: "The airline is clearly trying to maximize profits by squeezing any comfort from the plane while still charging ludicrous amounts. Good for them. That's their free market choice. But do not then be startled that everyone is angry before, during, and after your flights. In the long run that's how you shed customers."

Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."

Pros: "The flight"
Cons: "The time"

Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging. No TV screens for the seats on the flight."

Cons: "The leg room was abysmal."

Pros: "Nice employees."
Cons: "Four hour delay, caused missed connection. Had a 3 hour plus layover but not long enough. 17 hours SEA to LAX. Not sure there won't be more delays."

Pros: "The staff on the flight was great! They treated us like family. Great job. United Airlines."

Cons: "Wish the free in flight entertainment was available on the United app for this flight"

Pros: "When it was over."
Cons: "Had to wait, probably 5 minutes, while holding my bags right outside the plane for an employee to do something. The attendants were unfriendly, unknowledgeable, and not available. Crammed 3 of us in the seat before emergency exit row seats, about 1" from my knee to back of seat in front of me and a 90 degree angle back, although there were many, many rows with only 1 person in them. One woman had enough room to stretch out and sleep across all 3 seats. Our seats didn't recline but the row in front of us did which made it even more cramped. Tried to ask attendant to move but couldn't find one for over an hour. Tried to ask an attendant but he just walked by me. Pushed call button and he says oh you want to move? There's​ a seat over here, before I could see where, he walked away. Moved myself to a row with 1 other person who was angry she now had to share "her" 3 seats. She typed angrily all flight and kept putting her legs and personal items as close to me as possible. She used both trays to hold her laptop and spread herself out so I'd be uncomfortable. Could've been prevented if the attendant had talked to the woman first then moved me. Had to wait when getting my drink because the attendant turned to help others, 4 times, after she'd already asked me what I wanted. She got food for someone while I waited. She made change for someone while I waited. She walked away to do something for someone while I waited. She served someone else while I waited. Asked attendant where the electric plug in was and she said the plane didn't have one, I said the sticker says the plane does, she walked away. Worst experience ever. Won't fly this airline again because of this experience."

Pros: "EXCELLENT"

Pros: "Crew was very pleasant and helpful. Comfort is OK but that's because we shelled out $35 per seat extra."

Pros: "Nothing"
Cons: "Everything the customer service reps were very rude and condescending. United is awful I'm not sure how they are still in business. The rep refused to help me because she was getting off in 10 mins."

Pros: "Very nice and flexible people and boarding was easy. Smooth flight."
Cons: "Very cramped tight seating and the stewardesses were a little lax. Also, the overhead speaker was not loud enough to hear if you're sitting by the window as I was. They have no control over turning it up and if there was something to do with safety I would be in trouble."

Pros: "Flight was on time and boarding was smooth"
Cons: "Full plane it felled very cramped."

Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."

Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."

Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."

Pros: "We incountered quite a bit of turbulence. The captain kept us informed and did his very best to assure a smooth flight."
Cons: "Can't complain."

Cons: "was more than 4 hour delayed"

Pros: "Both flights were early, which was nice for a change."

Cons: "No TV"

Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."

Pros: "Good flight, love frontier"

Cons: "Our flight out of Denver got CANCELED along with a whole bunch of others. Seems there were having crew issues, not the BS reasons corporate was saying. Lots of stranded people in Denver. We stood in line for 3 hours to get a refund. (we decided to go with another airline, some people had been stranded for a week!) One sad items was a soldier had been on deployment for TWO years and was trying to get home. He had been stranded since Friday (it was now Monday). The agent just shrugged and said get in line. Frontier should have booked him on another airline! Finally, a lady in line heard of his plight and bought him a ticket right there on the spot! (on another airline of course). SHAME ON FRONTIER. We will NOT fly them again! #NEVERFLYFRONTIER"

Pros: "The prices were reasonable."
Cons: "Check in personnel didn't arrive until and hour before the flight was scheduled to take off which left myself and every other passenger waiting in line for over an hour. The new seats look very nice, but are just hard plastic covered in faux leather leaving passengers with an uncomfortable experience. They did not recline, which wouldn't have been a problem if the tray tables weren't the size of an iPad mini. The seats were so close together you couldn't even rest forward onto the tiny tray tables without hitting your head on the persons seat in front of you. I am by no means a large person at only 5' 3" so I can only imagine how awful it was for tall people! For a three hour plane ride it would be better to go with any other company."

Pros: "Checking my bag was quick and easy but it would have been better had cash been accepted."
Cons: "Charging for a coke? Seriously?!?! The stewardesses were not very personable and ate and chatted amongst themselves for most of the flight."

Pros: "What is to like?"
Cons: "everything!"

Pros: "nothing"
Cons: "everything"

Pros: "nothing"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."

Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."

Cons: "When I got to the gate, I was told that I had to pay $45 for my carry on luggage, which I found it to be somewhat insulting (if I had agreed to check-in the luggage it would have been 'cheaper' only $40). This was the first time I had ever been asked to pay for my carry-on luggage, and the basis for me to never fly Frontier ever again. They claim that it was because of the ticket I purchased through a third party, and I told them that they should not advertise any tickets where you intend to charge people for their carry-on luggage. To make things worse, it appears that Frontier does not participate with the TSA pre-check program, and even though I had my global entry card with me, the officer at TSA pre-check would not allow me through this line because of the airline I was flying with - Never again!!! I suspect that on my way back I'll be forced to pay another $45 for my carry-on luggage, which I despise."

Cons: "Frontier nickel and dimes you for everything: on top of the ticket price, you must pay for your seats, carry-on, you name it! The seats are horribly uncomfortable--no reclining!"

Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."

Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."

Cons: "Very uncomfortable seats, they did not recline. Crew kept talking loudly at the back and it was hard to sleep ."

Cons: "Fee's for luggage and carry ons. In other airline its already included Fee's for luggage and carry ons. In other airline its already included Delayed flight"

Cons: "What? Wouldnt you think your ticket would actually mean you'd purchased a seat on your flight? Not with Frontier. Extra cost for your seat - ANY seat. And for your carry-on bag. Seats are nearly unbrearably thin and stiff. No recline. No headrest. Miniature tray. Knees push against the seat in front. And not an inexpensive ticket to begin. Last Frontier flight for me."

Cons: "It's really hard to feel good and positive about a flight, when you get nickeled and dimed prior to the flight. No matter how good the service is, I feel slighted. I'll avoid Frontier as much as possible in the future."

Cons: "Seats do not tilt back and no TSA pre-check"

Cons: "I was charged $35 each way to bring a carry on bag. It would have been nearly twice that had I not checked the email the night before my flight and pre paid. I call that slimy. Seats were tiny, hard and did not recline. Won't book with them again."

Pros: "Getting off the plane."
Cons: "Everything else."

Cons: "They charged me for my carry on at the gate!"

Cons: "Charging for water? Really?? Charge me a carry on fee, a checked luggage fee and forcing me to pay a carry on fee for my PERSONAL ITEM that fits under the seat??? You've got to be kidding me."

Pros: "flight was pretty much on time, attendants were steady and pleasant."
Cons: "Seats weren't very comfortable and cramped, baggage charges were excessive, low class travel."

Pros: "The overall experience was ok, I was on time so I can't complain."
Cons: "Every time they have a massive line waiting to check in, they seem to only have one attendant available, causing massive delays checking in. We stood in a line for over an hr."

Cons: "Everything is tribble I will never fly with frontier airline again"

Pros: "Nothing"
Cons: "My military plane showed up a little late so when I showed up to check in their was no one in sight due to there stupid 45 minute policy. So I had to buy a whole new ticket with another airline worth ALOT more then what the Frontier one was"

Pros: "From the moment I stepped to the tic counter in SEA, the agent spoke with me, not at me...so kind, so sharp and professional...She ( I wish I cold remember her name) set my expectations for my flights...What is incredibly amazing is that everything she drew for me to keep in mind, was exactly how it turned out to be. I think Frontier ought to clone this hard to find ( in this world of indifference) professional person...Although I took advantage of a great price for my travel, I felt I was trade as if I was traveling 1st Class."
Cons: "The walks at Denver's airport. And having to pay for general beverages, including water...not good."

Pros: "It was a beautiful flight and flight crew were friendly!"
Cons: "All the hidden charges were a bit much!!!!"

Pros: "Free snacks and water , tea and coffee"
Cons: "Paying for checked baggage. Nickel and diming us all over the place."

Pros: "Boarding seemed to be quick, staff seemed nice enough, must take some extra training to be able to deal with customers enraged over petty things your airline charges for."
Cons: "No seat recliner, seat more like a plastic bucket racing seat from a race car. Less room to store even my small backpack under the seat in front of me. Tray table was useless unless you want to put it down and laugh at how small it was.. Other airlines are putting in charging outlet for everyone whist you guys just take away commodities. If you're going to make stuff worse for whatever reason at least give a small commodity that improvs the customers experience. The fee for drinks.. I can understand alcoholic beverages, sort of, but just an average can of soda or life saving water... I mean come on, are you going to be charging for the quality of air we get to breath next? And don't even get me started on the $45 bag check fee and $25 carry on fee.. It's legitimately cheaper to have my bag mailed then it is to go through you guys.. Too bad I already made my returning flight with your airline, otherwise I would never be flying it again unless some serious changes are made. There's no warning of these fees either which I'm pretty sure is called... Ahh can't remember the word for it, but I'm pretty sure you guys know what I'm talking about."

Cons: "Flight was late, seats are incredibly small and plane was not clean"

Cons: "The seating was very horrible and tight and uncomfortable.Also the seats do not recline"

Pros: "Boarded on time. Friendly crew."
Cons: "No leg room. Should serve free beverages."

Pros: "**some** of the crew members made it somewhat comfortable for the flight."
Cons: "Everything from when I got there to when I got back home was one of the most uncomfortable and annoying flying experiences ever. Also be ready to take your credit card out every 5 minutes because frontier airlines charges you for just about anything you can think of, I was surprised the water was free. No joke. Almost every other flight is delayed so don't plan anything important within the next 1-2 hours of your final destination. I personally would never fly this airline again, hope this helps."

Cons: "Flight was canceled and frontier did not help me find a flight out. I was told to go to airport and try to get on stand by. When I got to airport they told me they did not do stand by. I will never fly frontier again"

Pros: "The price was nice, if it hadn't been a bait and switch"
Cons: "You offer a price for a flight to compcompete with other airlines and then when I get there surprise! You have to pay for carry on luggage! At $40 per bag which was more than non carry on with any airline. When I attempted to talk to the customer service rep about it she had a lousy attitude, was quite rude and just said well other airlines hide their fees in the cost of a ticket. That may be true, but Frontier hides it in general, you think you understand what you have agreed to, you think that you have been offered savings, but instead you are forced to pay for carry on and have saved nothing at all. I feel if Frontier airlines would deceive me about fees, there are other things that they would lie about as well."

Cons: "Didn't realize I had to pay for a carry on bag - AND it was more than the cost of checking the bag. Also, Frontier has turned into a budget airline. Small, uncomfortable seats. Tiny tray table. Only water. Great deals but I might pay for comfort."

Pros: "Actual flights were uneventful and pleasant."
Cons: "Flight from Seattle was delayed causing me to spend many hours in the airport. With more proactive communication from Fronteir I could have pursued other options rather than sitting in SEA all day. Secondly, when I had to stay overnight in Denver I was given almost no information about the shuttle or where my hotel was; the paper I was given only gave the chain name and there are two hotels with that chain name near the airport. Just my luck, I was carried to the wrong hotel even though I asked the shuttle driver and showed him the voucher from Frontier. This could be prevented by having complete written information available for a predictable situation like this."

Pros: "My first flight had in flight tv which was nice, and there was a bit more comfort."
Cons: "The flight was delayed due to weather in Denver, but luckily I made it just in time for my connections, but I can't say the same for some of my peers."

Pros: "Reasonably efficient, on time on the way out, 30 minute delay on the way back. Crew was pleasant enough."
Cons: "Seems like a good deal, but be careful! I expected a budget airline where one had to buy coffee or soda onboard, no big deal. I didn't expect that the carryon baggage, would cost nearly as much as the flight. I expect a charge for premium seating, but not a charge for ANY seat selection, etc. Seats were the worst I'd EVER encountered. No headrest at all, no padding, nothing. I'm not too picky, and at 150 lbs don't strain the capacity of most airline seats, but this was BAD."

Pros: "Space on plane sense nobody flies this airline."
Cons: "Ticketing agent denies a 6'6" traveler an aisle seat because it's, in their words: "Fully Booked". Once onboard, you realize the plane is half full and that the ticketing agent just didn't want to be inconvenienced."

Cons: "Seats don't recline"

Cons: "Seating was extremely uncomfortable. Staff was rude."

Pros: "Crew"
Cons: "Extra fees,luggage,coffee"

Pros: "I landed in Denver."
Cons: "Frontier charges $40 for carry-on, they charge for seat selection, their seats don't recline, they charge for food and drinks, the captain blamed the passengers for the delays in take-off...need I continue?"

Pros: "Not much, food selection was very poor!"
Cons: "I sat next to a very noisy toddler who kept banging the tray behind me! I sat next to a very rude guy to told me to turn my phone off! There is something called airplane mode!"

Cons: "$40 carry-on fee, $2 cokes... It seemed like frontier charged for just about everything they could think of."

Pros: "Crew was efficient. Just walked on board no waiting. Didn't eat. No entertainment, thus the average rate. 1 fault was main cabin door closed while cockpit door was open! Flight smooth. Good flight!"
Cons: "See above!"

Pros: "Everything worked good and in time. The price was low."
Cons: "The seats at the airplane are very uncomfortable."

Pros: "The price"
Cons: "delayed flight back to colorado"