The staff were very courteous right from the Checking-in point.
The cabin crew was not taking that much care and as the ground staff. No snacks or drinks are served till upto 4 hour of the flight commencement. Food was served just two hours before landing in Hongkong. My order for meals was AVML. Bengaluru is a good place to pick up good, nutritious, and tasty Vegetarian food. But what was offerred was absolutely mediocre.
Leg space was barest minimum and not comfortable for a person with normal legs and height.
Entertainment system doesn't have a touch screen like other airlines. They give you ear but buds instead of head phones. Alright they gave us headphones for our young son you had to put the foam covers on yourself and they kept coming off. Not a very good selection of movies. Good is bland and not very good options.
The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink.
My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy!
Any compensation so I'm feeling very unhappy!
Good service, very pleasant cabin crew and a very smooth 787 flight. Good food.
For a modern plane the seats are very hard on an eleven hour flight Having flown China Southern before on this route I brought along a memory foam seat squab this time!
Very impressive is the transit hotel accommodation provided free for transits over eight hours.
Punctual departure, early arrival. Cabin crew was very attentive. Plenty of drinks to keep hydrated. Lots of movie and entertainment choices.
Seat cushioning was worn out...not so comfortable for a long flight. Limited leg room. Unless you were seated at the beginning rows of the food service, there was only one food choice left. Also ran out of snacks for the back rows.
A HORRIBLE EXPERIENCE WITH FLIGHT NETWORK. I WILL NEVER EVER AGAIN BOOK MY TICKETS ON KAYAK.COM
DESPITE MAKING AN ONLINE BOOKING THE PREVIOUS DAY AND RECEIVING BY EMAIL A FLIGHT CONFIRMATION BOOKING REFERENCE NUMBER, 6 HOURS INTO THE DEPARTURE, FLIGHT NETWORK TELLS ME THAT THE BOOKING IS CANCELLED AS THE AIRLINE COULD NOT CONFIRM THE BOOKING ! BEWARE, AS OUTSOURCING TRAVEL AGENTS ARE PLAYING GAMES !! VERY UNRELIABLE !
The only positive thing was that the flight was on time.
Cabin crew was largely absent. The seats were small and there was no legroom. The food was mediocre, but edible. Alcoholic drinks were limited to a red wine, a white wine, and beer, none of which were good.The bathrooms were quite dirty, though that is more a reflection of the passengers than of the crew.
China Southern's economy seats are spacious for legroom and seat width and the entertainment system is well stocked with movies/TV shows/music. Some entertainment systems will also com with a USB port to charge your device (if it's allowed to be used). All seats come with pillow and blanket to keep you warm throughout the flight.
Any mobile devices that can be used as a cell phone are not allowed to be on or used while on board the flight. This includes mobile phones in flight mode (China Southern explained to me that this is Chinese law), so don't expect to do anything with your mobile phone which means you're basically using their entertainment system. They will stop and tell you midflight to turn off your phone.
Food was horrible, no soap in the bathrooms, and boarding/deboarding in Guangzhou was a test of patience. Having been through Guangzhou twice, despite there being multiple gates for planes to pull into for arrival, they'll always deplane you to the tarmac where buses will be waiting. They'll then drive you to an arrival's terminal where you're forced through a long line that leads to a China Southern desk for them to stamp your boarding pass to wait for your next flight. This line was 30 minutes long for our plane alone and increased as more arrived. Boarding was the same where you get on a bus, stand for 10-15 minutes while they drive you to a plane that was for whatever reason was attached to another gate that no one had access to and you've climbing stairs to board again.
The airport itself is devoid of many food or coffee shops and what's available is expensive and of low quality/taste. Expect to see endless construction, many unclean bathrooms where the toilet seats don't even fit the toilet they've been attached to, and lack of soap in the bathrooms.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
The fares displayed in KAYAK ads found on other sites include all taxes and fees for economy class travel and were found
by KAYAK users in the last 72 hours. Seats are limited and may not be available on all flights and days.
Fares are subject to change and may not be available on all flights or dates of travel. Some carriers charge
additional fees for extra checked bags. Please check the carriers' sites.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.