two of our bags didn't arrive - this is nonsense given we weren't connecting from anywhere and the flight wasn't full so there shouldn't have been a weight problem. Also, business class and star alliance gold, my bags should have been prioritized.
Loved the food. No wheelchair was provided in Sofia even though wheelchair assistance was confirmed by Turkish Airlines
this was a short flight in business class. I had problem in the Istambul airport - the lounge for Turkish Airlines was too far and we never were able to reach it
Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.
The internet was not working during the 10 hour. This situation was known by the cabin crew before the flight. If so, information should be given to passangers. Some people should work during the flight.
I took a nine-hour flight in economy class, and the seats were quite comfortable. I even managed to take a long nap, which rarely happens. There was a good selection of movies, and the complimentary kit included socks, ear plugs, a sleep mask, lip balm, and a toothbrush with toothpaste.
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
Boarding did not have a clue what is an EU disability card
for the very long way the flight has to be more confortable it was very dirty the wc was not clean
It was a quick flight, and it was fine. The only thing was my seats wouldn’t recline because I was in the last row. It was a 1am flight so that made it hard to sleep. But otherwise it was fine.
Lufthansa cancelled our flight from Los Angeles to Naples Italy on March 10 for scheduled flight on March 12 Very stressful experience trying to arrange alternatives. Will never fly again with Lufthansa
Entertainment was good. Food was mediocre. Service was mediocre. New plane was smooth
Not a great experience. Food was very poor. Overall experience was mediocre to poor.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Absolutely horrific. Not only did the plane not board until AFTER it was supposed to have arrived in Luxembourg, but at the VERY last minute they announced that they would have to bump 10 people from the flight. Of course our family of 4 (trying to make it to Luxembourg to see my children’s 86 yo grandmother for Christmas) was bumped. There were 4 staff members, only one of which was even remotely trying to answer questions or get people on another flight. The reason they bumped us was bc a crew member was sick so instead of 110 passengers they could only take 100. This seemed ridiculous for a 30 minute flight where nothing is served anyway(!!?) They told us they could only book us on a Lufthansa flight at 1pm, but that there were no seats guaranteed. They also told us we would get a €250/person voucher for our troubles. They then gave us a link to a website to get those vouchers. When we got to the gate, the Lufthansa crew said that the flight was already overbooked and it was very unlikely that we would get on board. When asked if we could get our luggage and rent a car instead, they said it would take at least 2-3 hours to get our luggage. When we finally were allowed on the flight at the very last minute, we arrived in Luxembourg and none of our luggage (5 bags) with all of our Christmas presents and clothes/toiletries for the week made it to Luxembourg. Oh, and the link to get the vouchers doesn’t work….I think Air Dolomiti has a lot to answer for. I will be sure to avoid them at all cost in the future. I would recommend that companies like Kayak should use more professional air lines.
We were faced with cancelled reservations when boarding in Charles De Gaulle. The staff at the desk were amazing and retrieved our reservations and obtained seats for us all the way through Buenos Aires. We are so thankful for the dedication of the staff at the check-in desk and will always consider Lufthansa first when flying worldwide.
It's my first time on Eurowings and it didn't meet the standards am used to from lufthansa.
Some of the flight connections did not board by group members, a bit disorderly! Other wise all good, flight attendees were friendly and professional
Chairs are hard could be better. Other then that everything is ok
I liked the whole trip was very good. However the food is getting worse and worse in the flight from the state to Frankfort and vice-versa.
