Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.
Flight was late over a hour just like the first one. WiFi was down.
The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.
Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.
They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .
They charge me for luggage which is was included on the ticket
Lost luggage, 2 bags were badly damaged and one of the bags came open.
It was excellent except for at the very end. I woke up about 1.5 hrs before touchdown and wanted to order food in the Business class. I was told they had shut down food service. It would have been good to get a heads up before they closed the service. Anna the air hostess was wonderful. She did get me 2 bowls of fruit and I was very appreciative of her. Wonderful human and a hostess.
Amazing airline accommodations. The cabins were so great. The food was very good and the flight attendants were so nice. Made a 15 hour flight seem easy.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
Qatar Airways is an excellent service provider. The crew members were attentive and helpful. The aircraft was very clean. This was the longest leg of our journey, so it would have been nice to have more leg room for comfort. We appreciated the crew's service of four hot meals to all of us during this long flight. Also, it was helpful that the crew asked us to keep the window shades down for the entire journey, allowing the environment to get lots of rest during the trip. For families traveling with little children, this was helpful to them to keep them settled.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
It was very good. It was a long flight and being a tight with little leg room.
More facilities to transport to the gates......felt too much walking distance
Overall good but staff in the place looked extremely tired after 8hrs in 14 hrs journey and then service was cut short and response time for calls increased in later part of flight. Food was ok not astonishing
Crew attendants attention to the travelers. Good food. I always fly with Turkish Airlines
Didn't like the Boeing 787-9 Business Class. I had requested seats A & B for me and my husband, they changed to A & D, separated by the aisle. For the 12 hours duration of the flight we couldn't even see each other! Same for the return flight, a passenger was kind and switched seats, we ended up sitting in the middle 2 seats, still an issue to communicate with a barrier in the middle..
Was disappointed because we had paid extra to choose our seats 3 weeks before the trip and only 2 days before departure I get an email that our seats from beyrout to Istanbul were bumped from row 15 to 25 without any good explanation. Someone else took our seats . What’s the point of paying extra to reserve our seats if they are going to do that. That was not right or ethical.
The crew was amazing and the food was really good too
Excellent service. Friendly and attentive flight attendants, can lay back in business class and be pretty comfortable, and delicious food. Flight on time departing and arriving.
I will say the same as my previous comment. Great job over all! From 1-10, ten be the best… I will give 9!
Very hot cabin made long flight uncomfortable, even in business class! Food was great. Istanbul business lounge had great food but too few bathrooms and seating . They also need more electric outlets for charging devices. Appreciate the ability to go through fast track lines w business class
Boarding experience was a mess- both to and from Istanbul airport. No one knew anything. They asked everyone to line up according to their sit numbers- it was unbelievable. Business class had a separate line, but it was hard to find- I had to go through all that mess before finding it. Would not recommend
The best airline for international travel in terms of value you get in business class (service/cost)
It was a good experience. With the long layover they provided the TourIstanbul option to have the free sightseeing bus tour - that was a great option to pass the time. Airport at Istanbul is very comfortable and convenient. Flight was comfortable.
Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day
I travelled business class with my spouse from ATL to Helsinki and back from Riga to ATL. The seating was not very comfortable. Bread crumbs and left over disposable items from previous passengers were not picked up. The cabin was extremely noisy as the crew keep talking and laughing all night long making it difficult to relax or let alone sleep. Crew must make sure to keep the cabin as quiet as possible. The seating should add a privacy features such as curtain or something. Food choices are limited and average at best. I travel very frequently but this was my first time with SAS. I would try to avoid travelling with SAS in future and would not recommend it to my friends or family. My return flight Aug. 9th was cancelled for no specific given reason or explanation. The new flight on Aug 10th was delayed by 45 mins even though it took off on time. Sorry, if you are disappointed to read my survey but I have to speak the truth. Nayyer Islam, MD
From my last trip nothing except for the luggage fee
I loved the food. The veggie option was delicious. I also appreciate the sense of sustainability with Airline's choice of packaging. Hosteses were super friendly and courtous. I also appreciate that checked luggage was included with the airfare. The entertainment portal could see some improvements. The touch screen responsiveness in Solitaire game was poor and it doesn't seem to be hardware related as other screen functions were just fine. It was hard to move cards between piles and system skipped cards from the deck. Also, there was no option for winnable vs random draw. Sudoku was cumbersome regarding touch screen, too. In addition, the difference between medium and difficult levels in Sudoku was huge. Medium was actually too easy.
This was my return flight and it was 100% different than my out bound. Better seats and great food for sure. As i was disappointed last time but this time they made up for it
Our trip plan from Kayak stated we were flying SAS. That was not true. The first leg was a Delta flight. We wasted 25 minutes before finding out to check in with the correct airline. Then our SAS flight for the second leg arrived 25 minutes late, and our third leg flight with SAS closed the gate knowing the flight delay was SAS’s fault, and that this flight would only be backed up 5 minutes. The final kicker was that between Delta and SAS, they lost all our checked luggage.
I was surprised how good an American airline can be - I was really impressed.
It was my wife and me traveling together. We purchased more expensive Economy Plus tickets, but the seat selection was not available, although this was the main reason for buying the more expensive tickets. When I called SAS, I was told that the seats could be selected once check-in is open, i.e., 30 hrs. before departure. On the inbound flight, I could check in only the first leg (Boston-Copenhagen) but the system would not allow me to check in for the connecting Copenhagen-Split flight. On the return flight, I was not able to check in and, therefore, select two seats together at all. I even received an email from the SAS stating that the check-in was open but when I attempted to do it, the system would not allow it. Trying to get help by calling SAS customer service was no help at all. Although there are signs at Boston Logan Airport implying that there is a Scandinavian Airlines lounge, there is not one. We were sent to Delta Priority Lounge where we were told that it is for business class passengers only, although the terms of Economy Plus state that the fare includes access to a lounge. The seats and the legroom were no different than standard economy cabin seats. On the flight to Copenhagen, my table was broken (not unfolding completely), so I had to hold the food tray with all the food in one hand while trying to eat with another. Overall, it was definitely not worth it paying for the Economy Plus tickets. Based on my overall experience, it is very unlikely that I will consider flying SAS in the future.
It was difficult to order a children's meal via online or the SAS app. Otherwise, flight crew and experience was great
