|August||Best time to beat the crowds with an average 3% drop in price.|
|February||Most popular time to fly with an average 11% increase in price.|
Average price of a round-trip
|$954||(price for this month)|
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Scores according to KAYAK customer reviews
Pros: "All flights take off on time and arrived on time."
Pros: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Cons: "Food was decent."
Pros: "extremely attentive crew. courtesy necessaire pack. very clean plane."
Cons: "Would have been better if the first leg of the flight had not been so late that my connection could never work. Got transferred to a later latam flight with connection but still"
Pros: "sidefini landig, merci."
Pros: "Crew was good but seat very tide for big people. Many close to me not well distributed."
Pros: "Airplane was comfortable and food was good. The crew was also very friendly."
Cons: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Pros: "Great experience overall"
Cons: "No complaints"
Pros: "Azul airlines the best !!"
Pros: "Flight left on time."
Pros: "Amazing crew and overall experience"
Cons: "No complaints on this one"
Pros: "Polite and friendly crew. Comfortable seats, new plane."
Cons: "Definitely the food could be better. It was tasteless."
Pros: "Nothing in special."
Cons: "Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)"
Cons: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Pros: "Friendly crew. Spoke some English for the most part."
Cons: "Only food for purchase"
Pros: "My seat 28H didn't recline"
Cons: "More recent movies on board"
Pros: "Seats are hard"
Cons: "Tv Service working Priority bording in bus but last to Get into the plane"
Pros: "Priority checkin at Ezeiza airport."
Cons: "The A320 planes was too cramped and it's an older plane."
Pros: "We arrived safely."
Cons: "Flight left over an hour late, we were told we would leave just a half hour late then the time just passed without further announcements of delays. Cramped A320 aircraft. Just water and soft drinks for a 3.5 hour flight."
Pros: "Flight on tine"
Pros: "Azul service was good as usual. Plane was on time arrival. No complaints"
Pros: "CLEAN EFFICIENT"
Cons: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"
Pros: "CLEAN, NICE, EFFICIENT"
Cons: "BAD THAT THEY CHARGE FOR OPEN SEATS AND BLOCK 75% OF PLANE SO YOU PAY RIDICULOUS FEES"
Pros: "The crew service was great! ...I do travel a lot on business and on a very few of my trips I have been so well served. Thank you for everything!"
Cons: "Well, of course the space for stretching my legs was not that big... But I undesrtand..."
Pros: "Business accommodations were great and the staff was fantastic"
Pros: "screens didn't work on flight"
Pros: "Crew was very helpful"
Cons: "Air conditioning in my seat was broken and my blood pressure went down"
Cons: "The arrogant employees at Gov. Valadares didnt tell me they were sending me to another airport making me miss my conection flight in the process. This information was disclosed only after I asked if the flight was on time because I had a international flight to catch at my final destination Sao Paulo - GRU. Instead of helping and apologizing for the hassle, the attendant said that I had to pay for my carry-on (that was 10kg) because I had another hand bag with my laptop in it. I said that I would not pay, and that Azul should return me money first for not delivering the service I purchase - which was the flight from Governador Valadares, MG to Sao Paulo, SP (with a quick stop in Belo Horizonte, MG). Instead they were making me miss my international flight, and besides not taking any responsibility for it, this woman is telling me that I had to pay for a carry on?!? I was mesmirized by the lack of sense of this flight attendant. After telling me that I was going to get in Sao Paulo at 9pm instead of 5pm, and that I would have to run to get a bus to another terminal and hopefully make it to my international flight that was at 10:20pm, she insisted I’d pay. I told her that if she could get me to my destination at 5pm maybe I wouldn’t mind paying, but since that wasn’t the case, and I’d have to run to try to catch another flight because of Azul Airlines, that she should really think about it and let it go, and let me go with my bag as a carry on. She gave me the ticket, and as I grabbed my bag and went towards the bus, she threatened me, saying that in Ipatinga and in Belo Horizonte (my first conection flight) they would not allow me on the plane with the carry on. Since the non-sense continued I just took her as a mentally disable person, and ignored her threat. A full bus and 2 vans headed to Ipatinga (100km away in a dangerous highway), packing the flight there, really making me think that this non-sense was just a way Azul Airlines figured out to save money in fuel. The flight was completely full, the AC not working properly, and with the heat and humidity people were smelly. It was absolutely awful. The flight attendants in Ipatinga (way nicer than the ones in Gov. Valadares), distributed water to the passengers that looked like they were about to faint, the ones sweating profusely, the elderly and the kids. By the way, the carry on bag was not an issue at the other airports. Once in Belo Horizonte I noticed that my original Azul flight from Belo Horizonte to Sao Paulo at 3:30pm as 1 hour and 15 minutes LATE. I run to the gate and explained what happened and after crying out loud was able to convince the Azul attendants to let me in on that flight so I wouldn’t miss my international flight. They made me wait until last minute but I cried: this is the flight I had a ticket for. It’s only fair you let me in! So they did. And I made my other flight. But not before I got upset, had a headache, stomach ache and felt demoralized by Azul staff."
Pros: "Everything was fine except the flight was delayed an hour. No biggie. My only question is that I had a trip that passed through Isa to 3rd country. At check in I was informed that bags would go all the way through without re-checking in. Turns out bags had to be re-checked in at first entry to usa. I wish the rules were consistent and that all personnel knew the rules. Also united baggage track app does not work."
Cons: "United baggage app does not work Personnel did not know baggage rules at Chck in."
Cons: "The temperature at the cabin was to hot during the whole flight."
Pros: "it was on time . the service aboard was very good"
Pros: "All on time"
Pros: "Easy, polite, helpful. First flight with them was in winter 2012. Representatives went out of their way to make sure we didn't miss our connecting flight. Recent experiences just as good, including call center in USA."
Cons: "Free inflight entertainment limited."
Pros: "Seats are fairly comfortable compared to the international flight."
Cons: "No complaints."
Pros: "Very nice crew."
Cons: "The seats are extremely uncomfortable."
Cons: "checkin was a disaster. Could only be described as chaos in VCP."
Pros: "Gate management, boarding, flight time and amenities were all superb. Their snacks really are as good as advertised."
Pros: "Comfortable flight!"
Pros: "New aircraft and excellent crew members service. Bathrooms always clean"
Cons: "Too many children and very noise"
Pros: "We called and they were able to schedule us on a different flight. Which is all they could do."
Pros: "Everything was just right"
Cons: "Unacceptable tardy flight."
Cons: "They cancelled our flight"
Cons: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "No entertainment and no food other than snacks."
Pros: "new hi speed wifi, seats"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "Friendly crew"
Pros: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Cons: "The wifi didn't seem to work at all on the plane."
Pros: "An excellent flight"
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."
Pros: "Getting to destination"
Cons: "Being delayed 3 hrs so not getting my baby to bed until 10pm"
Pros: "Son got to see the cockpit after the flight."
Cons: "Flight did not leave on time. Weather conditions were not a factor."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
Pros: "the staff and the drinks options, but that is normal for me, I always like the drinks."
Cons: "The seating, for some reason I kept being placed by the emergency exits, but it's okay, we didn't have to use it."
Pros: "I liked the seating pace most of all for me being 6'7""
Cons: "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."
Pros: "Timing for connecting flights was very good, no missed connections, no long waiting times."
Cons: "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."
Pros: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Cons: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."
Pros: "Cockpit kept us informed regarding minor maintenance delay."
Cons: "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."
Pros: "COMMUNICATION FROM PILOT"
Cons: "LGA DELAYS AS USUAL."
Pros: "Great staff! Friendly and kind."
Pros: "Arrived within 15 minutes of scheduled time"
Pros: "I really enjoy Delta and how they treat my service dog and I. Many other airlines are rude and uneducated, but Delta has always been on point."
Cons: "There was nothing I disliked."
Pros: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Cons: "Plane too small.. Nothing but one beverage given all flight"
Cons: "For some reason I could not pick a seat until I got to airport. Very stressful."
Pros: "Staff all was good."
Pros: "First On and First Off"
Cons: "The passenger in front of me reclined for the entire airborne portion of the flight. I had her seat back in my chest all evening. The darkened cabin was pitch black. Disappearing flight attendant. Broken rear bathroom. Dirty Plane"
Pros: "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."
Pros: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."
Pros: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"
Pros: "Seats were comfortable and sizable!"
Cons: "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."
Pros: "Easy to maneuver and get seating assignments."
Cons: "People in New York not so friendly."
Pros: "The all male crew was very courteous"
Cons: "The fact that I çouldnt even watch a movie on my tablet."
Cons: "Crew very bad no food for musslem"
Pros: "The service was great, I appreciated the on flight snacks and coffee, there was actually enough space to be comfortable, the plane felt relatively new and updated, customer service over the phone was helpful (in trying to book a different flight), and I'm overall impressed with the flight."
Cons: "There was a three hour delay for my flight because of equipment issues and then the delayed Delta flight I got on standby for (as number two) was oversold. Felt like Delta was a little disorganized with this aspect."
Cons: "We delplaned out on the tarmac and we're bussed to the terminal. Plane boarded very late with no explanation. Plane from n.y. to GSP was delayed multiple times. Again we deplaned on the ground and had to walk up a lot of stairs (difficult for a couple of elderly people). I will never fly delta again."
Pros: "Absolutely nothing."
Cons: "Booked my flight 2 weeks in advance, purchased travel insurance in case of emergency. A family member, the person I shared custody of a child with died of liver cancer, and Delta and the insurance company refused to honor my request for refund or reschedule."
Cons: "Delta used a word "delayed" for canceling a flight. This is deceiving! Not to mention an out an hour delay and the reasons could have been easily prevented; maintenances."
Pros: "Both flights on time!"
Pros: "very poor communication to the passengers the crew left us in the dark"
Cons: "lack of communication to let us know about the delay did not give updates horrible experience missed an important meeting"
Pros: "Everything it was fast clean"
Cons: "No leg room very cramped"
Cons: "Due to the weather it was scary but the pilot was great. He got us there safe"
Pros: "Yo había ido al sanitario, cuando regrese ya habían repartido los jugos, la aeromosa muy atenta me llego a preguntar si quería jugo y me lo llevaron."
Cons: "Al momento de dar las instrucciones de seguridad, creo que los pasajeros prestan más atención y entienden más si hay alguien del crew al frente dando ejemplos de cómo hacerlo. Todo lo demás excelente!"
Cons: "Seats were a little tight"
Pros: "The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again."
Pros: "Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated"
Cons: "A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning"
Pros: "Copa offers great flight food"
Pros: "The kindness of your personnel’s tethers"
Cons: "There is always An smile that help service!"
Pros: "The boarding was quick and the flight on time."
Cons: "I would add subtitles to the movies and shows."
Cons: "My bag was destroyed in my Quito to NY flight. But prior to this, my nag was delayed from Panaman to Quito. I am disaappinted"
Cons: "None entertainment system"
Cons: "Seats are uncomfortable Food was terrible."
Cons: "I was in line 1.5 hours before my flight and was told that I had to take the next flight. There was even another passenger behind me who apparently made the flight. The lady behind the desk appeared to be junior staff and had to wait numerous time to ask her co-workers for help. By the time they helped her, she told me that it was too late to make the flight (even though I discovered later that the departure time was even postponed)! As a result, I arrived in Medellin 4-5 hours later than planned, causing me to miss a tour that I had scheduled for that afternoon, for which I was not refunded. First time using Copa Airlines was unfortunately not a good one."
Cons: "MY LUGGAGE WAS OPENED AND TWO EARRINGS WERE STOLEN."
Pros: "The staff was very friendly,helpful and professional. The food was also delicious."
Cons: "-lost my luggage -no entertainment on flight from Panama to Punta Cana"
Cons: "Unable to select our own seats. Bullshit!"
Pros: "Flight attendant took care of everyone with a smile"
Cons: "Only entertainment is from overhead screens. This is not because copa doesn’t offer these services it’s just an older plane that was used."
Pros: "the food... the travel...the movies..."
Cons: "I like everythimg... but the that I like, is that we arraived on time. even we was 15 minutes late.."
Cons: "Seats are too small, my legs did not fit."
Cons: "Everything was OK"
Cons: "Too hot.our air nozzles weren't working. Not enough water. Thought I would faint. The breakfast was small and pitiful. No screens to watch movie on. Also...made us pay more to get seats together."
Pros: "I love movies. Food was ok."
Cons: "Captain could not find a gate."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "Flights were on time. Crew was very good. No charge on my first bag."
Cons: "Entertainment options were terrible."
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Cons: "1. The flight departed two hours late. The airline offered no explanation or apology. We wound up landing in Washington at 2:00 a.m. 2. Boarding in Panama was chaotic. There was no P.A. system, so we had to strain to hear the shouting airline employees. 3. There were no individual entertainment monitors. There were screens that dropped down about every five rows. All passengers would have to watch the one movie selected by the airline. I was so far from the nearest screen that I could barely see it. 4. The food was awful. 5. The seats were very uncomfortable."
Pros: "Great customer services"
Cons: "Seats hard"
Pros: "The flight was safe and comfortable."
Cons: "Neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Cons: "Despite booking this trip months in advance, Copa overbooked the flight by 10 people and randomly decided that I would have to fly standby. I was traveling with 2 other people who had to give up their seats as well and we missed an entire day in Panama City. We had already paid for the flight and booked plans around being at our destination at the suggested time that we had to cancel. I will never fly Copa again"
Cons: "weather hehw"
Cons: "This airline Lost my baggage and they didn’t help me"
Pros: "The staff was friendly, they helped me to change seats really quick, all the flights were on time, the boarding process was great, the whole process was really good! Thank you!"
Pros: "The great service and all good attention during the flight."
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "La variedad de bebidas, puntualidad de las salidas, rápido abordaje"
Cons: "El snack"
Cons: "There was a 4.5 hours delay in panama I paid for the accompaniment of my kid and they just left him alone the 10 hours didn’t even bother to tell him there was a change of boarding door"
Pros: "Everything was very good. Excellent crew!"
Cons: "I ask for a blanket and they didn't have it."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Friendly helpful staff"
Cons: "One of my bags (which had gone missing for 24 hrs on a previous COPA flight from Chicago to Panama) had items missing when it finally arrived in Belize. This WAS NOT theft but rather some rough handling causing items to fall out. This I understand will be down to the baggage crews and not the airline itself."
Pros: "The service was ok but they seemed like young jokers who were there just for their job (money) and less to make our experience good. They were always hanging out and laughing in the back."
Cons: "Someone should remind people in English and Spanish that the screens on the back of the seats are light touch. The lady behind me kept pounding in it until I asked her nicely not to and I think she didn't speak English so she just looked angry and shrugged me off. It was quite a problem for me."
Cons: "I was on the last row of the plane. I didn't know the plane could move SO MUCH!!! All passengers in that last row were sick with nausea and throwing up, which shows it wasn't only me! If passengers are going to be so uncomfortable in the last row, it should be sold at all!"
Pros: "Entertainment options were good and system worked well Flight left and arrived on time"
Cons: "Food could have been better--pasta entrée dry and tasteless, chicken sandwich awful. (Empanada on other flight much better) Seems to take a long time, 10-15 minutes, to get door open once arrive at the gate."
Pros: "Space between seats"
Cons: "Staff was rude and condescending to many passengers. Never smiled, and served the food and beverages with a bad attitude. Nothing else makes an experience worse in my opinion as a bad attitude. Both our flights were bad in this respect, however it seemed a little better on the return."
Pros: "I like copa airline bucause the behavior of staff are verry kind and nice services they give us"
Pros: "Flight was on time and crew was very friendly. Seating"
Cons: "Seating was in the back of the plane."
Pros: "Very little"
Cons: "The cre in charge if business classs was incredibly unfriendly and rude. His name is Rocardo and he should not be a business class crew. He was slow, uninterested, forgetful and at times rude. Cops needs to step up its service"
Pros: "Everything perfect"
Pros: "Copa still serves meals at no extra charge. Good food too. Crew is consistently excellent for all flights."
Cons: "Seats are very small, little leg room, and some of the planes have seat cushions that are too firm."
Pros: "The complimentary meals and drinks as well as good custumer service"
Pros: "That we got there and w luggage"
Cons: "Dirty bathrooms rude drivable overworked stewardesses I guess all of the airlines (except SAA) have to charge for food even international and >4 hrs... Seat assignments impossible to make after ticket purchase."
Cons: "Good airline, will fly them again"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "Very pleasant and professional crew."
Cons: "Food quality can be improved a little"
Pros: "Crew was friendly. First class seats fully reclined."
Cons: "I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired"
Cons: "They bumped 60 of us off the plane with no warning"
Cons: "Poor food"
Cons: "I would like to travel with this airline because is an excellent"
Cons: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."
Pros: "Great service and delicious meals"
Cons: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
Pros: "Mad good"
Cons: "It was swell"
Cons: "Had to sit for 7.5 hours with no entertainment as TV did not work."
Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."
Pros: "I liked the kidness of the crew, I liked the food"
Cons: "Seat space,"
Pros: "were rescheduled for the flight Lima La2800. Scheduled departure 8.40a.m. Delay 2 hours - aircraft maintenance problem!? Still sitting in the plane in Lima."
Cons: "Customer service was not friendly or helpful in any way shape or form. not concerned for its guests or empathetic. the only thing that came across was that they sincerely didn't care even to make the airline more $$ in selling an upgrade of seats!"
Pros: "The attention was good. The air attendants were quite nice. For booking my meals I had a problem with the Call center and they left me waiting for 15 minutes until I had to hang. But then I contacted the Facebook page and I received an immediate response so everything was Ok."
Cons: "The plane on the first flight was quite old and the entertainment console was obsolete. The plane for the return flight was a new one, vey nice but the seats were hard and very uncomfortable."
Pros: "I flew business on the new airplane the Dreamliner. The experience was overall good. Very comfy plane. Slept like a baby. The food was the only bad thing I skipped both meals as it tasted like airplane food or frozen food out of a box."
Cons: "Boarding process was a mess. Not a smooth process at all."
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Pros: "Everything. The while team was friendly, from check in on the ground all the way into the air."
Cons: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Cons: "Company was not able to understand situation and did not offer solution. I lost my money"
Pros: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Cons: "Everything on this flight was amazing, I dare say even perfect."
Cons: "Flight attendants not wiling to help!"
Pros: "Not much."
Pros: "The plane and crew were nice, the food was pretty good for airplane food, they give you wine with your food. Overall one of the better airplanes and quality trip for the prices as one can get"
Cons: "The same things you don't like about all other airplanes, boarding procedures, lines for the bathroom ect"
Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Pros: "The big windows of the plane and the black tinted glasses are great, the service was great and the food very tasty. The seats are a bit narrower than the other planes but they are comfortable"
Cons: "The seats are a bit narrow"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Cons: "Friendly staff. Took great care of my grandma"
Pros: "The crew was very nice"
Cons: "We had an hour delay and 15 minutes since we land to go out of the pkain"
Pros: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Cons: "Staff spoke limited English which was a bit of a surprise on a US flight."
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"
Pros: "Everything except the cramped, smallish seating and the narrow cramped aisles."
Cons: "The cramped, small, tiny seats and the narrow cramped aisles."
Pros: "The attention and the entertaining of the flight"
Cons: "I didn't have a wi-fi access in the plane, it would have been amazing and great to comunicate with family and friends that my flight was little delayed due to air traffic. The last thing I didn't like was the super delayed luggage delivery, because I had no energy to wait an appalling 40 minutes after a long flight."
Pros: "crew and cleanliness"
Cons: "Uncomfortable spacing of seats on short flights a nightmare on long hauls. Have to assume the distance between seat and seatback ahead is now a safety issue should an emergency evac. be necessary. Had to argue over an imposed seat change despite holding a 2 hour old agent issued boarding pass. Gate agent plainly lied in claiming an equipment change was making it necessary. At start of trip (1/14), not allowed to board connection and suffered an additional 5hr. layover delay due to baggage transfer problem. No compensation of any type graciously offered for any of the inconveniences."
Pros: "A business class upgrade, lay flat bed, very comfortable. Overall wonderful, made me want to take this flight every time I travel to Chile for business."
Cons: "The flight attendants were not very attentive compared to other business class flights I've been on, especially Delta. Seemed a little rushed, felt as if I wasn't able to enjoy the business class amenities."
Pros: "The airline was very clean. The attendants were very nice. The food was excellent."
Cons: "Because I did not buy the ticket straight from Lan Airlines , Lan postpone my Fly too many days later. I had a meeting that I was supposed to go and I couldn't make it."
Pros: "We knew that this sector was operated by AA and we did not have high expectations. No complains, just ok"
Cons: "Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough."
Cons: "The legroom on AA's new planes is atrocious."
Cons: "They charge for coffee."
Pros: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Pros: "Efficient boarding and on time departure."
Pros: "i could sleep on 3 seats, because had two seats free near me))))"
Cons: "No legroom at all & PA announcements were twice the volume of other media on entertainment system."
Pros: "The fare rate. The boarding crew were good. The onboard crew were not too friendly. No smiles."
Cons: "The seats seem to be tight. I’m only 120kbs and 5’ and yet I’m having a hard time squeezing into my seat. The food was ok. Entertainment is a big zero. The plane is okd style."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "Nice seats, good food, good service"
Pros: "Our MAD-JFK flight was delayed and we weren’t going to make our connection, so American Airlines automatically rerouted us through Philapdelphia, and got us to Indy just two hours and thirty minutes later than our original arrival time. I was very pleased wiht this service"
Pros: "The flights didn't have any delays"
Cons: "Seat wasn't comfortable."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "We took off and arrived on time. That was the only thing they did right."
Cons: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Pros: "The movie/tv system did not work despite a lot of time trying. Very disappointing when taking a long flight with a 10 year old."
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "Plane and fact that pilot was able to make up lost time"
Cons: "Plane had plenty of room for carry on bags. No need for valet bag check."
Pros: "It was as good as one has gotten used to"
Cons: "It was only as good as one has gotten used to"
Pros: "Nice new aircraft - clean and comfortable. Entertainment selection and system is excellent. SFO airport is clean and efficient"
Cons: "I DO NOT like JFK airport. The signage is poor and it's difficult to figure out where you need to go. There aren't enough monitors and people in the airport are rude (including staff)"
Cons: "More options with first class food"
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Pros: "The crew was so friendly and helpful and especially kind to my five year old son."
Cons: "The plane was quite old and so the entertainment options were poor for such a long flight."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Pros: "Lots of free movies."
Cons: "No free food."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Pros: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Cons: "Not getting home."
Pros: "I arrived at Dusseldorf"
Cons: "First flight was delayed 5:30 hours, so I was moved to different flights because I would not have made my connections but those flights were uncomfortable and had bad service and the people working didnt even so much as offer me complimentary peanuts"
Cons: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Pros: "The crew on board the air craft was great"
Cons: "The Indianapolis to JFK trip was the first of three legs. My bags were only checked to JFK. I have a badly broken ankle and needed a wheel chair. I could not manage my luggage and crutches. It forced me to take a taxi to the international terminal, then ask strangers for help with my luggage once I got there. I am extraordinarily displeased!!!! I will not fly American again."
Cons: "Uncomfortable seats, no entertainment available"
Cons: "Practically no food was served."
Pros: "The flight was short, only 1.35 hours."
Cons: "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
Pros: "This is not an experience I would wish upon anyone."
Cons: "My booking for some bizarre reason had my name on it twice and I was out of luck. Air berlins does not have a counter in any of the airports. If you are flying this you are on your own. If anything goes wrong you'll be stuck calling a 1800 number to Germany. Worst experience of my life had to buy a new ticket at the counter for 5k dollars to get to Berlin with family."
Pros: "I like the crew, they were very nice all the time"
Cons: "They need to put the airline name that they use. No one at the airport knew about republic airline After I couldn't find republic airline I stopped at American airline and asked them there they told me that I'm flying with them not republic"
Pros: "Was fine."
Cons: "At FJK the air train signs need to be more visual."
Cons: "No sense of customer service whatsoever! Avoided helping people at every opportunity. The way the spoke with and treated customers was appalling. AA nickel & dining for seat selection until one gets to the gate (and a actual agent shows up 45 mins or so before takeoff) is a shame."
Pros: "We got to New York. The flight was very nostalgic... it felt like I was flying fifteen years ago."
Cons: "And by flying fifteen years ago, I mean in an old 757 with overhead screens, dated interior, and a flight crew that couldn't estimate time worth a dime. AA gates D7-D9 at San Juan are straight out of the original Home Alone movie. Every time the pilot said something should a few minutes, it took about twenty minutes instead."
Pros: "Delivered bags at jfk within 20 minutes"
Cons: "Time warp in block buster videos from 2000"
Cons: "Space in the economy seemed to be shorter than in other 777-300 of other airlines"
Pros: "Comfortable flight, had power outlets, arrived early. No complaints."
Cons: "hard chairs no space between legs no food nor munchies entertainment can be better"
Pros: "Toooo worst"
Pros: "The entertainment. The fact that we had TWO meals - each one delicious!! The fact that we sat in the two seats with window and aisle."