Find cheap flights from South America to New York State
Round-trip
1 adult
Economy
Sat 4/29
Sat 5/6
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Good to know
Low season | April |
|---|---|
High season | August |
Cheapest flight | $203 |
Average price round-trip | $977 |
Good deal round-trip | $339 |
Good deal one-way | $252 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 13% increase in price.
Flight from Bogotá to Newark Liberty Airport
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from South America to New York State
Top 5 airlines serving from South America to New York State
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 19440 reviews
8.3Boarding
8.2Comfort
8.6Crew
7.9Entertainment
7.8Food
Airline reviews
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Pros: "Crew was nice, and pilot was helpful and got us there early."
Cons: "My screen for movies didn’t work, and the level of comfort was... almost none. I would’ve upgraded to more room, but for $55? When I’m already checking a bag for $30? On top of flight price? Too high, expected JetBlue to not jam pack all the seats like the exit aisle.... for long flights, not again."
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "Some flight attendant do not know how to treat people"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Cons: "Blue chips were not available! I really love them"
Pros: "Nothing"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "Nothing"
Cons: "I arrived to JFK 4 hours late."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "seat comfortable"
Cons: "food"
Pros: "Flight on time and smooth trip."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "the crew was absolutely wonderful"
Cons: "no outlets! the screens for in flight entertainment were broken for our seats. we moved seats and the remotes for those seats were broken. flight was insanely turbulent. flight attendants had to break up a fight between a crazy woman who was banging on the guy’s seat in front of her."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "Service"
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Cons: "Jetblue the best"
Pros: "4 hours late. Many people missed connections. We were up over 24 hrs by the time we got home. Had to check out of hotel & sit at airport for 8 hrs. Rough trip home after great vacation. Head of flight crew was very rude, likely because she was so tired. Rest of crew was fine, though I'm sure equally tired. Plane very comfortable though."
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "Nothing"
Cons: "Our redeye flight was ridiculously hot and the flight crew, for some inexplicable reason, didn’t seem to care or notice. Catching a second of sleep was impossible. The screaming baby didn’t help either."
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Pros: "Nothing"
Cons: "Everything"
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"
Pros: "Great take-off and landing"
Cons: "Turbulence"
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "Comfortable and cheap."
Cons: "N/A"
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Pros: "Always great!"
Pros: "Everything"
Cons: "Nothing"
Pros: "Service"
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "Absolutely nothing, zero stars in every caterory available"
Cons: "Only 1 flight per day to from Austin, Tx. Our 4:11 pm flight on Monday, Oct 9th was delayed 2 houra bc of weather in NY. That was understandable. However, our flight was delayed another 4 hours bc of no gate, held up earlier flight to Boston bc of late passenger and countless other issues. Such as maintence, rebooting plane systems, etc. Employees were clues and every employee gave different explanations. Once we boarded the flight crew was nasty and rude. Lastly, after boarding we were held at gate for another half hour before taking off. This was first time in many years i flew on jetblue bc i switched to american post jetblue tarmac nightmare. I will never fly jetblue again ever."
Pros: "On time. Liked not having to change terminals for connecting flight."
Cons: "At 5:30 am, Jetblue check in personnel in WPB were rude to passengers. Said It was our fault we were in wrong line to check our bags bc we had not read the sign that clearly said if we were pre-checked we should have waited 10 yards to the right. She refused to take our bags in the full sevice line until other passengers deferred and insisted our bags be checked In ahead of them since we had been waiting longer. There were not enough people to staff the bars in the JFK terminal before our flight boarded. Waited 15 minutes for one bartender to return from break. At next bar, in front of gate #16 there was no bartender. After 15 minutes someone appeared, only to take orders and disappear. Finally got a drink at a restaurant, nearby, but they said the drink had to be consumed there, not taken in the plane. No alcohol was offered on the plane between JFK and Burlington. Baggage crew ripped the handle off my Rimowan luggage."
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "Flight attendants were great! There was sufficient room in the compartment above me to place my carry on."
Cons: "I didn't like that the flight was delayed 2 hours and there were several gate changes."
Pros: "Delayed for more than half hour"
Cons: "More aircraft"
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Cons: "Fly be on time"
Pros: "The seats were comfortable and more variety when it comes to entertainment. And better head phones!!!"
Pros: "The flight crew was helpful."
Cons: "Accommodation could have been better for those who had connecting flights. It messed up completely our working schedule. Very disappointing...."
Pros: "The crew and entertainment"
Cons: "The food was small and laughable"
Pros: "Easy boarding. Great seats with tv screens and entertainment"
Pros: "The food wasn’t bad, but Avianca used to give out more refreshments multiple times during the flight . Now they just give out water."
Cons: "More comfortable seat. Leg room was very limited compared to other airlines."
Pros: "Amazing"
Cons: "They bumped me to first class so I could not have been happier!’"
Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"
Cons: "See comments"
Cons: "The flight was very bumpy & crew was not the nicest."
Pros: "The food"
Cons: "The personal"
Pros: "Love the food and the entertaining on board, FA are nice and helpful"
Pros: "Good airline and nice staff."
Cons: "There is no personal screen for individual entertainment."
Pros: "Boarding was efficient."
Cons: "Everything was good."
Pros: "Nothing"
Cons: "The fact that I lost my flight because website vayama changed my flight itinerary and didn't airlines know"
Cons: "There was no communication by Avianca staff & crew regarding the flight delay. I had a 10:49pm flight from BOG to JFK. Apparently the flight was delayed until 2:00am. I did not get an email or text alert relating to the delay. When I checked in at 9:00pm, the counter agent did not alert me to the change in departure time. It wasn't until I looked at the Departure board in the Avianca lounge did I know of the 3+ hr. delay. When we finally boarded, at least the captain was kind enough to explain the reason for the delay - Avianca needed to change aircrafts, then the originally slated captain called in sick and his replacement had to wait out the required time off as he had just completed a long haul flight from Canada to Colombia. Great job running a company Avianca..."
Pros: "Leg space is great in avianca, the food is very good and awesome customer service. Hope this company never change their way to service Customers. Thank you Avianca"
Cons: "Called the flight attendant several times and never came. Several people got a sandwich at the end of the flight but not everyone"
Cons: "Terrible flight was delayed baggage was missing TVs didn’t work, bad customer service overall not a great experience."
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Pros: "The seats were very comfortable with a fresh package of pillow/blanket and earphones waiting for us. A free meal, and snack. The take-off and landing were timely."
Cons: "The bathroom was the worst I have ever seen. Old urine splattered on the seat (it had to have been left uncleaned from an earlier flight). There was no soap, The floor as still wet from urine and tp was still there. I was disguisted. Also there were only one bathroom in the back of the plane, which must have been a way to get more available seats. If other airplanes take that tactic, I'll stop flying altogether."
Pros: "Nothing special airline"
Cons: "Poor quality for the price old plane"
Pros: "Everything"
Cons: "The food is just okay but at least they don’t make you pay for it"
Pros: "Nothing"
Cons: "Food was bad, late departure one hr delay"
Cons: "Plane was delayed by at least 2 hours fell asleep on airport floor"
Pros: "I enjoy Avianca unless I am flying out of bogota... friendly staff and economical."
Cons: "At many airports such as bogota there is always a REDICULOUS wait! Even if you pre checked in, you must wait 2 hours in a crazy line just to drop your luggage. 2 hours!! I have flown through bogota 10 times and the line is always over an hour long. This is insanity! I have visited 30 countries and never have experienced a mess like this. I hate flying Avianca out of bogota and will pick other airlines because of the crazy lines. I will fly into Latin America using Avianca but I will always use a separate airline to leave because of the mess."
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Pros: "We loved everything about the airline we have been traveling with Avianca for several years now and we love it , definitely no other airline has the quality of service and professionalism as Avianca does."
Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"
Cons: "I have no negative reviews"
Pros: "Comfort Seats Service"
Cons: "Food"
Pros: "The movies"
Cons: "No movies to watch"
Pros: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Cons: "In a 6-hour flight departing at midnight. It was truly uncomfortable."
Pros: "Staff is friendly. Good food, pillow and blanket included. Comfortable flight."
Cons: "Lights were left on during flight so I couldn't sleep. Otherwise it was great."
Pros: "Cabin crew were great."
Cons: "Aircraft was too small & old for such a long flight."
Cons: "... I don't eat red meat ... ... the pasta was good but then the second snack was only egg sandwich and bacon.. I wish they had one with no bacon for the non meat eaters . I'm actually allergic to red meat . :("
Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."
Pros: "I really liked how they gave out a free meal - few airlines still do this."
Pros: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."
Cons: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."
Cons: "The only thing on this specific flight was the plane temperature that was TOO cold."
Pros: "Food was good!"
Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"
Pros: "Nice plane with good entertainment options"
Cons: "No collation in a 2h30 flight"
Pros: "Smooth flight with ample attention."
Cons: "Boarding time was delayed without reason."
Pros: "Great choice of entertainment, individual screens"
Cons: "Disorganized boarding, supposedly there is an sequence of groups, but it was very poorly implemented"
Pros: "The flight over to Bogota from NYC was perfect. No complaints. I was raving about it."
Cons: "We sat on the runway and then returned to the gate, resulting in a 2 hour delay, due to a faulty smoke detector in the bathroom. There was a lack of communication about status. At one point, they shut the air. Several times they shut off and restarted the entertainment system. It would have helped if they went through the cabin with water or a snack. It was a long wait and we had no idea why..."
Pros: "Flight went smooth, crew was attentive"
Cons: "The seat's headphone jack was broken and it was difficult to recline. My seat numbers were changed on one flight and to other in the second part... Not expected"
Pros: "Everything was good"
Cons: "Little food"
Cons: "Food and entertainment"
Pros: "Crew was amazing comfort was horrible. My seat was un front of emergency exit and could recline, I was traveling with children"
Cons: "Better seats"
Cons: "Entertainment"
Pros: "Space between seats, tv on each seat, iPhone charger"
Cons: "Boarding process for Copa 808 from Panama City to JFK on 8/25/2019 was mob-like. Attitude of security personnel was unhelpful/resentful when trying to use Star Alliance Gold Lane (Have Premier Platinum on United). My wife got “selected” for special security screening. Almost missed flight."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Nowadays people is not like they used to be, don’t like to treat people as they would like to be treated"
Cons: "Customer service"
Cons: "Follow through on reservations made 6+ months in advance. And the $10 vouchers to make up for your terrible mistake are ridiculous, that does not make up for a whole day wasted. Also, food smelled and tasted horrible."
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "the crew was amazing. Seating not so comfortable"
Cons: "the flight was good. Entertainment was great"
Pros: "Comfortable, nice crew"
Cons: "Dirty baths"
Pros: "Plenty of leg room Seats have power to plug in phone and computers to charge New Plane (Boeing 737-800) Food was good. All staff at the gate and on plane was very friendly and helpful. Would definitely use Copa to travel again. On time departure and landing"
Cons: "Could use a little more entertainment selections. Staff at security check before you get to the gate were not really helpful and did not seem interested in helping out at all."
Pros: "The food and entertaiment."
Cons: "Nothing."
Pros: "crew"
Cons: "uncomfortable seats, no vegetarian options, no movies"
Pros: "Service communication about delay and connecting flights"
Cons: "NA"
Pros: "Flight was on time and crew was friendly."
Cons: "Having to screen my carry-on luggage twice, at airport entrance and gate entrance, was a shocker."
Pros: "Tve food os good"
Cons: "The fly EXCELENT"
Cons: "I bought my ticket in June with a window seat. When I got to Copa check in they told me I didn’t have an assigned seat (and I got there very early) and that she couldn’t help me get a seat assignment until I got to the gate. Then at the gate very poor customer service and she gave me a middle seat without even really looking at the flight. On thr flight food was mediocre. Not good aircirculation on the flight, ac was not good. And I was also on the last group to board, boarding process was a disaster. Will not use Kayak again."
Pros: "Flight left promptly on time. Crew was attentive and pleasant. Its great to be fed on the flight and not have to pay for luggage. Food was very tasty!!!"
Pros: "The crew very nice . Flight right on time"
Cons: "The crew very friendly . But the seats sucks"
Pros: "Staff"
Cons: "Separated us into two middle seats. The man behind me kept kicking me from under my seat. He was extremely rude."
Pros: "The food and the first class seating"
Cons: "My luggage was lost"
Pros: "Served great airline food, and the staff is very friendly. Free alcohol is also available."
Cons: ". When we arrived in Panama we were forced to do security again at our gate which meant we had to throw away the 4 dollar bottle of water we had just purchased only to be stuck in an area with no bathrooms until our flight."
Pros: "I had a seat in the exit row with plenty of legroom flight attendants were pleasant"
Cons: "mediocre food very crowded luggage took a long time to arrive"
Pros: "The crew was attentive Ontime"
Cons: "Limited movie choices Limited legroom (like many airlines in cattle class) No chess in games"
Pros: "Flight to Panama City from JFK went well."
Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."
Pros: "Me gustó todo, el menú para vegetarianos y demás la amabilidad de todos, el vuelo puntual y bastante tranquilo"
Cons: "Todo estuvo súper bien"
Pros: "To do bien To do muy. Muy Bueno"
Cons: "To do"
Pros: "IT WAS TWO HOURS BEHIND SCHEDULE"
Cons: "i have to wait in the Airport six hours total in Panama"
Cons: "copa airlines changed the timeline of my ticket from 10 hours to 22 hours duration one month before my flight back. When I landed in Panama there were no United representatives to issue me my boarding pass. For the next 14 hours I went up and down the airport to find help. When I finally went to the designated gate the Hnited representative told me this miscommunication happens all the time between Copa and United and there is nothing she can do. This is bad business and the customers have to suffer the consequences. I won't use this flight route again."
Pros: "Most of my flight experience was great."
Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "Timing"
Cons: "Lack of food"
Pros: "flights were fairly on time"
Cons: "No vegetarian food options"
Pros: "On time"
Cons: "Food was bad and no entertainment"
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "I liked absolutly nothing!"
Cons: "I was not even allowed to board the flight because of not having my yellow fever vaccine document. The reps were rude to me, and were not the least bit helpful. I left the Galapagos a day earlier than scheduled to make this flight. I wish I had never booked this flight, it does not seem like I will even be reimbursed for it. I asked them to give me a document or anything as proof that I was denied on flight because my credit card company requested it, but they rudely refused."
Pros: "Nice and smooth Took off late but got there on time Pilot was pushing baby YEAH!!"
Cons: "If you fall asleep you will miss your meal and go hungry."
Pros: "Great customer service, great flight attendants, great everything!!!! Most of all no terbulance"
Cons: "I wish I would of sat next to my wife."
Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."
Pros: "this veggie meal had dairy, which makes a big (postive) difference for me the entertainment worked much better. although if it had been working on my first flight, it would not have been enough variety in options for movies"
Cons: "seats were too close together not enough water available"
Cons: "Being told I didn't have a booked flight with you guys when I purchased one. Then having to fight to get put on the flights I had already paid for and scheduled."
Cons: "We got stuck in taxing for 30 min. We waited for our laggedge more than an hour!!!"
Pros: "I did allmy endeavors, very good service."
Pros: "I upgraded to business class and it was worth it! Very comfortable! The chair reclines, you have your own personal tv, the flight attendant is very attentive to all your needs, plenty of space, priority boarding."
Cons: "No complaints."
Pros: "everything is ok."
Pros: "The food was good"
Cons: "Everything was good, food, service, the crew, no complain at all."
Pros: "Entertainment"
Cons: "You misled people not telling I have to pay for luggage"
Pros: "The crew was very warm."
Cons: "Seats very tight."
Cons: "Quick, easy, no problem."
Cons: "Good airline, will fly them again"
Pros: "Neat, polite and orderly. Great food!"
Cons: "Not much."
Pros: "Fast flight.. no hassles at all"
Cons: "Nothing"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Pros: "Very pleasant and professional crew."
Pros: "Nothing"
Cons: "Get a plane that actually works."
Cons: "Food quality can be improved a little"
Cons: "Poor food"
Pros: "Efficiency"
Cons: "Boarding"
Pros: "I love it ! Everybody very friendly and the food was good"
Cons: "Maybe offer a little bit more food"
Pros: "Comfortable"
Pros: "The crew was really helpful and attentive. we travel with a special needs young lady and every body was sure she enjoyed the fly. the airplane was in excellent conditions."
Cons: "The waiting before entering to the lane was long and we didn't understand why we need to be waiting so long in the jet way."
Pros: "No waiting"
Cons: "Food"
Cons: "Terrible food"
Pros: "Everything was great."
Cons: "Nothing"
Pros: "n/a"
Cons: "n/a"
Cons: "No retrasos"
Pros: "The staff were very friendly at all times. Everything was clean an the flight atgandants were always near by incase you needed anything else."
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Cons: "Nothing"
Pros: "Flight"
Cons: "U have to pay for everythings"
Cons: "Couldn’t check in on line"
Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Nothing"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Excellent"
Cons: "9.0"
Pros: "Everything except for the middle seat"
Cons: "The middle seat"
Cons: "no customer serve no help"
Pros: "Great service!"
Cons: "The food"
Pros: "Punctuality. attention of stewardesses"
Cons: "nothing"
Pros: "Smooth flight, on time"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "Mad good"
Cons: "It was swell"
Cons: "Seat space,"
Pros: "Service"
Cons: "It was delay. 2 hours."
Pros: "Flight on time,perfect schedule and mail info"
Pros: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
Pros: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"
Cons: "Flight attendants not wiling to help!"
Pros: "Not much."
Cons: "Everything"
Pros: "Smooth flight"
Cons: "Worst customer service I have ever experienced!"
Pros: "The seat was super confortable"
Pros: "They are so friendly"
Cons: "The restroom"
Cons: "Departure delayed. Seat does not recline. Not even a good foot rest. On first class."
Pros: "the flight was on-time"
Cons: "Food could have been better"
Pros: "Excellent flight. Aeromexico is great"
Cons: "Nothing"
Pros: "Everything was great"
Cons: "Everything was great. Love Aeromexico"
Pros: "Great cabin service from Ruben"
Cons: "Pretty basic food offering"
Cons: "2 hour delay, terrible"
Pros: "great service"
Cons: "the food"
Pros: "Were able to fly first class. Enjoyed VIP lounge, and the spacious seats on the plane"
Cons: "Due to a computer auto correct mistake, I had to buy another ticket because Aeromexico would not change the name on the original ticket....3 tickets for 2 people. They did however move us up to first class for the long flight which was appreciated."
Pros: "I loved to have a very good meal, a nice tv that worked after all, there was a blanket"
Cons: "I didn’t like the headphones, the line to the bathroom was always very long because there was only 1 bathroom to all the plane"
Cons: "The flight was never listed on any airport screen and the gate was not provided on my boarding pass (this was after I couldn't get a digital boarding pass for no reason that was ever explained to me). Stressful and frustrating experience."
Pros: "Everything, it was punctual dispite the chaos México City Airport is, the food was awesome (first class) and we arrived sooner."
Cons: "This is not about Aeromexico. Migratory police is hard now, do not have connections inside the States or you would loose it"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Pros: "I like the entertainment choices and the blanket."
Cons: "Food could be better."
Cons: "The flight was overbooked but they dint say anything not to be responsible so they were telling passengers that the plane was overweight"
Cons: "I have my reservation and payment Aeromexico didn’t care they put me on a stand by list as they overbooked the flight but these time instead of them telling you that it was overbooked their pretext was the weight of the plane"
Pros: "Coming back was okay, fly attendants were nice everything was good. thank you."
Cons: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Pros: "I enjoyed the hot dinner with red wine."
Pros: "Flight attendant Antonio was great! Friendly, funny and kind."
Cons: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Cons: "The airline"
Pros: "Punctuality"
Pros: "Everything was good"
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Pros: "Nothing"
Cons: "Terrible staff"
Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"
Pros: "Food!"
Cons: "Crew ladies were a bit rude, it was a long flight and a smile wouldn't have hurt instead they looked people like they were aliens speaking a nonexistent language."
Pros: "Cancelled my fight 2 times"
Cons: "Don't respect my time"
Pros: "In general the service was good!"
Cons: "In México city needs to be better organized the people from Aeromexico who attende the customers!"
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Pros: "Nothing good to write"
Cons: "Total discrimination"
Pros: "Nothing"
Cons: "Entire experience. Fly a better airline"
Pros: "Nothing."
Cons: "Worst customer service, ticket reps are rude and lack any kind of sympathy. Flight attendants were rude and inattentive. I will never fly Aeromexico. I will avoid it like the plague. If you can go through another airline."
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Pros: "There was nothing to like about my experience."
Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."
Pros: "Some of the staff (especially at the counter) was nice. The entertainment was good."
Cons: "Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac."
Pros: "Entertainment system is excellent"
Cons: "Movie choices were average. More new releases."
Pros: "First time flying Aeromexico. I've flown servers airlines in Latin America and this ranks among the best. Will likely fly with them again."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "the only good service is the way the crew treats you"
Cons: "All the flights in on the round trip were delay. on the first flight going to my destination, the airline switch gates twice. the seat on the plane were uncomfortable. had to get back massage once i got home. on my way back to new york. A 80 minute layover in mexico city turn into a 230 min layover."
Pros: "Nothing"
Cons: "Everything"
Pros: "Aeromexico sucks"
Pros: "Comfortable seats, good service, convenient schedule, personal entertainment available"
Cons: "A broader selection of new movies releases would be great"
Cons: "When I arrive to the airport they said I should pay an extra fee of $50 for my second luggage, but when I bought the ticket the 2nd luggage was included. Then they said that I should choose which of my luggage should arrive, so they can put a mark to identify. Also that the second one probably will not arrive because my second connection flight had a smaller plane and was full of passengers. Then if the second luggage doesn't arrive, then it would arrive in the next 7 days. They came with a document that I should sign that I agree with these conditions otherwise I will not receive the ticket. Another surprise was that for a connection in Mexico we should go through migration and customs, so I almost lose my connection since I had to wait one hour for my luggage. This trip was so stressful with so many unexpected situations."
Pros: "Great service from Aeromexico staff, & good food Tech friendly (charging station for phone/tablet) tvs. Comfy Seats"
Cons: "The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great"
Pros: "I liked it because the fly was on time"
Cons: "The part I didn't like was that my fly had a connection in Monterrey Mex. and I had to wait for about 11 hrs on my fly from Monterrey to my destination ( Mexico City)"
Pros: "Overall the service was nice. It's a shame that the negative had to detract so severely from what was an otherwise nice trip."
Cons: "I'd been warned that Aeromexico is notorious for baggage weight overages. When returning to JFK from Mexico City, I was lucky with my checked bag, but when boarding the flight, an employee had me put my carry-on, my purse, the heavy wool coat I had removed during security, along with a 1.5L bottle of water and other items I'd purchased in the terminal, on a scale, then declared my carry-ons were 4 kilos over the airline's allowance. I then had to head down the terminal to a customer service desk to pay ~$60USD so I'd be allowed to board and not miss my flight. I was the last person on-board. They didn't do this at JFK on my 1st leg of the trip, as I suspect they know they'd never get away with this in the States. I spoke to employees aboard the flight, then at JFK upon arrival, and also on the phone. No luck yet regarding a refund for highway robbery."
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