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Top 5 airlines serving Worldwide to New York
Scores according to KAYAK customer reviews
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Pros: "Comfortable seats and good entertainment choices."
Pros: "They have been on time for most flights"
Cons: "They never have enough room for my carry on even though I pack light. Also I always board in group D no matter if I have an aisle seat in the back or a window in the front."
Pros: "The Flight Itself Is Excellent!!!!"
Cons: "The Flight Attendant Service Needs Improvement Meaning "1st Class", And Certain "Types Of People" Are Not The Only Passengers On The Plane!!!! Meaning I Had Ordered Something To Drink, And It Took Them An Hour, And I Had To Page, And Remind Them Of My Order. Also, On Long Flights Like This "Food Should Be Served At No Additional Charge" Seriously!!!! That Is All!!!!"
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "3 hours delay"
Pros: "I liked that the flight itself was smooth."
Cons: "I hated sitting right next to the bathrooms. I didn't like the bait and switch of riding Virgin rather then Alaska. I didn't like that you couldn't buy headphones for the entertainment and that there were no games for kids to play as a part of the inflight menu. I hated that only regular drinks were free with no free snacks. Also the inflight crew wasn't that friendly or attentive. I hated the inflight safety video as this huge musical number."
Cons: "One 4 pounce cup of cranberry apple on a 6 hour flight"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Cons: "Seat comfort"
Pros: "There was a cute male flight attendant with a man bun. Wish they provided snacks tho. Other than that, it was your standard flight, pretty efficient and uneventful."
Cons: "You had to pay for headphones, so I had to pull down my hand luggage mane sidt thru all my belongings to find headphones. That was annoying. Wish there were snacks and that I didn’t have to pay $25 to bring my luggage."
Pros: "I liked that the tv and entertainment was fairly up to date with a variety to choose from."
Cons: "I was taken aback and disappointmented to board a plane which smelled like the bathroom and seemed not to be cleaned for our flight there was crumbs all over my seat. Also the flight attendents barely made an appearance for me to even request some water! This is not spirit where everything is a la carte on a flight. Disappointed!"
Cons: "Delays both ways! Captain didn't even say the reason why. Really annoying just sitting on the plane for an hour"
Pros: "Free movies, clean seats, friendly staff"
Cons: "The way they handled the bad weather redirected landingwas absolutely idiotic. I will not spend any more time explaining it. I expended nearly $500 to get my wife and I home. I do hope to get it back. Flight 450 from Portland to JFK that ended up in DC."
Pros: "Short and smooth"
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Pros: "Crew was helpful and kind. Would fly it again."
Cons: "Plane small and crowded. Food is a little pricey and they need to offer more than just 2 cookies."
Cons: "I was bait & switched from $290 to $398 on a Kayak ticket with Alaska Airlines. I have a lengthy customer service email chain & it is NOT resolved. I’m an experienced traveler and customer of Kayak - who is very unhappy."
Pros: "Great staff Great lighting for red eye to promote sleep no turbulence!"
Pros: "I enjoyed what felt like more room, especially since the flight was relatively empty and the lovely crew who seemed to be in very good spirits."
Cons: "I wish that there was food included in the price of the ticket and that there would be screens for viewing on the back of seats like with other companies. I find this to be a nice perk for flights longer than 3 hours."
Pros: "There was lots of room The flight was not full"
Cons: "No hot chocolate as one of the free beverages:("
Pros: "Very friendly crew. The boarding process was one of the best I have experienced."
Cons: "My flight was canceled by the airline so I never flew with Alaska Airlines. Missed my nieces wedding due to the flight being canceled."
Pros: "Everyone was kind, friendly and having a good time."
Cons: "The fruit and cheese plate, often good, was not great this time."
Pros: "Exit row for no upgrade price!!!"
Cons: "Everyone should be like Southwest and not charge for bags"
Cons: "For red Eye flight, need to give sleeping setting No lights!"
Cons: "Last row seats don't recline. Unfortunate while on a red eye flight. There is no entertainment. Flight attendants could learn to juggle or do some magic tricks. Tell jokes maybe?"
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Pros: "Hospitality, courtesy, little touches, pilots, attendants, all great!"
Pros: "I slept the entire flight. It was great."
Cons: "My luggage was never transferred"
Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."
Cons: "I DID NOT LIKE THAT MY SUITCASE WENT TO OAKLAND INSTEAD OF JFK!!!"
Pros: "Good movie"
Cons: "The flight attendant taught he was funny but he was not to me. I eent to the restroom the the same flight attendant poke me to get him stuff from the back for him twice while he was seating at his seat. He gave 7 bottles of Jack Daniel to two young ladies without even asking for ID. They got drunk and starting pushing my friends seat several time while she was sleeping. Five hour flight and had to withstand this two ladies and the flight attendant seems yo not be helping by giving more alcohol and encouraging them. Will not reccomend american airline to my friends."
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "The flights attendants were really nice."
Cons: "Not being able to lean the seats back in the emergency exit row."
Pros: "Fast boarding, good food, very friendly crew. Needs a little more entertainment"
Pros: "This flight was just perfect, specifically the service of the flight attendants."
Cons: "Again a six hours layover"
Pros: "Red-eye flight meant very little needed service. Boarding was efficient and flight arrived a bit early."
Pros: "The people were friendly and helpful! And the flight on time and luggage unloaded quickly."
Cons: "Besides the airline magazine, I was unaware of any music or video options to entertain myself."
Pros: "Unable to rate food or entertainment. Night flight and I tried to sleep."
Cons: "Trip to NY on Alaska A-ok. Checked carry-on and had barely any wait time .. Trip home on American was not comfortable at all!! Wait time for checked carry-on was unusually slow. Crew was delightful but seat comfort & space in between?? Nope!!"
Cons: "No pillow or blanket on overnight flight. $40 for Internet is absurd."
Pros: "Friendly crew. On time flights"
Cons: "Check bag fee"
Cons: "No leg room or pillows for red eye flight"
Pros: "I liked the overall experience and the aircraft."
Cons: "I had my connecting flight from LAX TO JFK on American Airlines and that plane was beautiful as well. It had a personal tv screen with free classic and new movies."
Pros: "The seats on this third flight were a little less comfortable (unfortunately the longest leg, overnight), but still, the plane has more legroom than any other airline I've been on recently, the crew across the board were fantastic, boarding was easy, flight arrived almost half an hour early... Would definitely fly Alaska Airlines again!!!"
Cons: "The only complaint I'd have was that WiFi is SOOO expensive, much more so than on other airlines I've been on lately. Nearly $10/half hour, or nearly $35 for a five hour flight...way too much! But that's probably the last requirement I have for an airline, and overall the experience was still very good."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "We were already very delayed, the flight crew was not nice"
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Pros: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Cons: "Nothing, the flight was a rare perfect 10/10"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "Nice crew and good equipment"
Cons: "Bad bad food very disappointing"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"
Cons: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."
Cons: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."
Pros: "The flight attendant putting my carry on overhead was much appreciated. The Starbucks coffee perfect and right temp."
Cons: "I liked it sll"
Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."
Cons: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."
Pros: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."
Pros: "Getting to destination"
Cons: "Being delayed 3 hrs so not getting my baby to bed until 10pm"
Pros: "Son got to see the cockpit after the flight."
Cons: "Flight did not leave on time. Weather conditions were not a factor."
Pros: "Nice flight. Early arrival. Had a complementary beer onboard. Luggage in less than 20 mins."
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
Pros: "Flight was smooth once it finally left."
Cons: "Plane was delayed coming in, due to mechanical reasons. So I missed my connection and had to take the later flight. Ended up sitting in Minneapolis for 5 hours waiting for my flight. Had to cancel my rental car cause they close at 8 and my new flight didn't get in til after 9. Because of that I had to have my parents drive 2 hours at night in the snow to pick me up. I booked this flight months ago and had everything set so it would be smooth, but it turned into an all day ordeal that Delta offered nothing more then a, sorry for your inconvenience."
Pros: "That the flight ran on time"
Cons: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."
Pros: "The crew and everyone was very informative and helpful in keeping us informed about our delays."
Cons: "Our flight was delayed 3 hrs also, my baggage was damaged."
Pros: "The crew & pilot were awesome. At least they provided snacks & water while we waited and kept us informed of delays the whole time."
Cons: "My flight was delayed then cancelled with no option to seek a seat on an alternative airline. I had to fly standby. Fortunately, I was able to get a seat on the 3:30 flight (my original flight was scheduled for 10:45am). When I arrived at my destination I was exhausted from spending all day in the airport!"
Cons: "FLIGHT WAS CANCELLED AND WE ENDED UP BEING2-1/2 HRS LATE"
Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"
Pros: "Polite attendants."
Cons: "Overall look of aircraft is poor. Ac Outlet was not working. Snacks were terrible. Dirty."
Pros: "My flights from Detroit to New York was great. The flight was on time arriving and departing. Since it was the holiday weekend, Delta did a great job!"
Pros: "the staff and the drinks options, but that is normal for me, I always like the drinks."
Cons: "The seating, for some reason I kept being placed by the emergency exits, but it's okay, we didn't have to use it."
Pros: "I liked the seating pace most of all for me being 6'7""
Cons: "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."
Pros: "Timing for connecting flights was very good, no missed connections, no long waiting times."
Cons: "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."
Pros: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Cons: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."
Pros: "Cockpit kept us informed regarding minor maintenance delay."
Cons: "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."
Pros: "Everything was good about our flyet, the crew, the ride."
Cons: "We had two delays before departure, we had family waiting in salt lake for us for hours."
Pros: "Arrived within 15 minutes of scheduled time"
Pros: "Staff all was good."
Pros: "First On and First Off"
Cons: "The passenger in front of me reclined for the entire airborne portion of the flight. I had her seat back in my chest all evening. The darkened cabin was pitch black. Disappearing flight attendant. Broken rear bathroom. Dirty Plane"
Pros: "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."
Pros: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."
Pros: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"
Pros: "Seats were comfortable and sizable!"
Cons: "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."
Pros: "Easy to maneuver and get seating assignments."
Cons: "People in New York not so friendly."
Pros: "The all male crew was very courteous"
Cons: "The fact that I çouldnt even watch a movie on my tablet."
Cons: "Crew very bad no food for musslem"
Pros: "Pleasant personnel, clean plane."
Cons: "Checked bags were $30 each! Ouch!! Plane felt stuffy, needed cooler air."
Pros: "Special assistance readily available"
Cons: "The weather"
Pros: "Great cre"
Pros: "The only thing i can honestly say i liked about this flight was the seating."
Cons: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "The crew was great, the plane was new with good tech and space in the seats"
Cons: "Terminal b at lga is a disaster"
Cons: "No personal entertainment system. Has to use my phone."
Cons: "No delay"
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "Landing, temperature, passengers"
Cons: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Captain didnt I form us of turbulence . There was so much and he never said anything."
Pros: "Easy check in and Boarding"
Pros: "I am surprised how much AA has changed. I love it! Much better customer service"
Cons: "I hate delays, it happened again"
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Cons: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Pros: "The people that worked the airline were very nice. The flight was quick and no turbulence."
Cons: "I didn’t like that my flight was delayed twice."
Pros: "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
Pros: "on time flight, excellent crew"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "Very nice staff"
Cons: "Pretty much everything"
Cons: "The leg room for seats were horrible especially anyone passed 5 ft 7in."
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "Boarding was quick, but rushed."
Cons: "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"
Pros: "Excellent entertainment options"
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "I like AA because they are honest and kind. I received good value for my money."
Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Cons: "Liked it all."
Cons: "American airlines was helpful to embark my daughter who lost her conection from Miami to NYC"
Pros: "Boarding staff helped in rearranging seats on request"
Cons: "No snacks provided only beverages supplied"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Pros: "Efficiency and price"
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Pros: "The seats were quite big and comfortable in economy"
Cons: "Flight cancelled, and email came through to let us know only 20 minutes before boarding. We weren't rebooked on a new flight, we had to call and wait an hour to finally speak to a representative to help rebook us. No flights available for 24 hours, no help finding overnight lodging, new clothes bc checked luggage was lost, $$ for taxis, meals, etc"
Pros: "Kiosk said see gate agent for seat assignment. 20 minutes later they put me in first class. I never asked for it. I'll take it. Thank you."
Cons: "Need TVs in every chair like JetBlue"
Pros: "Landing was not smooth"
Cons: "Crew was polite"
Pros: "The seats were comfortable and the employees were very nice"
Cons: "The flight was super delayed."
Cons: "No refreshments"
Cons: "30$ check-in baggage charge, nothing free on flight - big fee even for a bottle of water. That should be announced on a big sign before people board. The crew kept issuing strongly worded orders, emphasizing how passengers had to do what they were told. (This may be true, but there was a certain officious zeal that was unnerving - whose airline is this, anyway?) Also, seats didn't recline AT ALL."
Pros: "My True Experience"
Cons: "I like the fact that the pilot informed us of pertinent information like time expected to arrive, Turbulence and why, how long we maybe staying in the runway and why. The stewardesses were very nice, professional and patient with some of the annoying passengers."
Cons: "No blankets and it's freezing ! Chairs are not adjustable No free coffee and snaks first time I see you got to purchase everything except water Too many noisy kids at the board at this time"
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Cons: "This was the worst trip made by my. First: frontier in miami knew that was a 31 minutes behind and board the plane Two: we waited 41 minutes sitting on the plane for not reazon. Three: they said we going to be in ny in 2 hours and 14 minutes but we take almost3 hours and four: to pick up the lugge they taken more then 20 minutes to be pick....... Worst trip"
Pros: "Spacious seats, courteous crew."
Cons: "Cost of carry-on luggage was $45!! Ridiculous. Nothing served - not even beverage service. No entertainment to speak of."
Pros: "There were delays in LGA that kept us in Miami and the crew handled it really well. They kept us informed, let us deplane, helped us understand how this was way better than zipping north and running out of fuel from circling, etc They kept everyone very sane."
Cons: "The fees on carry-on baggage are not obvious enough. For my return trip I was aware, but it really changes how I feel about this "low priced" airline. Also, the seats don't recline unless you pay for "special seats" and the tray tables are a challenge."
Pros: "Not much"
Cons: "Uncomfortable seats; ruined handle on luggage;"
Cons: "Horrible service, horrible overall. 9 hours later they tell me my flight is cancelled. When all the other airlines knew hours before that their flight was cancelled. Frontier couldn't rebook for another 2 days ,all the other airlines rebooked the next day. We were on the actual airplane for 3 hours (just sitting there) and all they gave us was warm water and a granola bar. Can you get any cheaper? Never fly this airline."
Pros: "Good seat assignment without paying extra. On time departure and landing. Smooth flight."
Cons: ""Please adjust your seats to their full upright position". Huh? They don't recline. No in-flight magazine."
Pros: "Loved the crew!"
Pros: "You pay for what you get for No delays Nice flight attendants I would flight again"
Cons: "- No complementary snacks - No move or entertainment"
Cons: "Delayed for 6 hours. Staff wouldn't give us a straight answer about the delay. Promised we would be departing at a certain time after all the delays and couldn't follow through. Was rude to passengers when we asked about the problems. Threw our luggage around, which passengers could see from the window. Will NEVER fly this airline again."
Cons: "Terrible customer service, terrible flight, terrible environment. Never again will I fly with Frontier."
Pros: "I didn't like anything."
Cons: "The flight attendance wouldn't sell me water or give me water when I asked for it on the plane. This was before the plan was descending, so he literally had no excuse. She didn't even have the common courtesy to come to me and say she wasn't going to give me any water. We had to ask her why she didn't provide water even when she had a water bottle in her hand. I will never fly with Frontier again. Also they try and trick you with cheap airline tickets initially, but then charge you $40 for 1 checked bag each way and you don't get any perks! Not even water. This was terrible."
Pros: "The seats remind me of wooden school house chairs - narrow, hard (no padding) and don't recline. Fly another airline. By the time your done paying all the gotcha fees you didn't save any money flying this economic airline."
Cons: "Bare bones as it gets. There is zero entertainment - no tv, no wifi, ect. Seats are the cheapest I've ever seen in the travel industry. All the passengers were hunched forward because the seats were so uncomfortable. The trays are wide enough to hold two drinks. The trays can't hold a laptop or a magazine. Water is free which is one upgrade which is better than spirit. However, spirit had cushioned seats that recline."
Cons: "baggage fees were ridiculous. Not even a soda or coffee was given. Everything had to be purchased. No music to listen to. You say the flights are discounted, but by the time you pay 35-40 per bag checked and a drink, you may as well fly another airline for the same price."
Pros: "This flight was horrible from start to finish. This was a flight from Miami to New York, scheduled to depart at 2:25 and arrive at 5:25. Around 1:30 we were told we'd be departing at 3:30 instead due to "weather at LaGuardia." I'd like to point out that countless friends and family, and also every weather app known to man, assured me there was absolutely no bad weather in the New York area and in fact there wasn't supposed to be until that evening, when there was a chance of thunderstorms. So if anything, delaying the flight only increased our chances of running into said bad weather. In any event, we boarded at 3pm and then around 3:30 were told we'd now be delayed again, probably departing around 4pm. So we sat on the runway like idiots. We did leave shortly after 4pm, and then once we got to the LaGuardia area about two hour later, we were told we needed to refuel (????) so we were being rerouted to Raleigh. About 40 minutes later we were told there was a storm in Raleigh so actually we would be going to Newport News. This is absolutely no joke, but the flight crew nor the pilot knew which state Newport News was in and upon arriving they announced we were in Virginia and said they knew that thanks to a Google search. Keep in mind it was now about 8pm and we had all been prepared for a short flight that would arrive hours ago, so everyone was beginning to get really hungry and irritable. This is where the flight crew started to really, thoroughly suck. In addition to being completely rude to anyone who tried to ask if we could get some more information, they were CHARGING people for water and offering nothing in the way of food. Only after a passenger begged did they dole out granola bars and cups half-filled with water around 9pm. Also, this entire time we weren't able to leave the aircraft and this was when the bathrooms decided to go out, and they were out of commission for about 30 minutes, so that was fun. We finally got into the air around 10pm and landed in LaGuardia by 10:50. Also, just a note, but when we took off in Newport News the weather had turned and there was heavy rain and lightning. We had no issue taking off during the storm, but apparently the storm was the reason for the initial delay? Whatever. Anyway we finally landed in LGA after being on that plane for 7+ hours. Then, just when we thought it was over, we were told there wasn't a gate open and we would need to sit on the plane and remain on the runway for about 30 minutes. 30 minutes was actually more like 45, so around 11:30 we finally, FINALLY could get off and I have never seen passengers de-board a plane so quickly. Overall this was one of the worst experiences ever, and while I try and be understanding when it comes to delays, what really put this over the edge was 1) the lack of reasoning for the delays and 2) the incompetency and rudeness of the crew. They made no one feel safe or comfortable. This was the absolute worst."
Cons: "Everything. I genuinely can't think of one plus, aside from the comraderie of the passengers."
Pros: "They was fun and they made the people laugh"
Cons: "That nothing was free just a hot water that it suppose to be cold"
Pros: "Leg room was decent"
Cons: "Had to pay for y carry on and I wasn't sure why. Hospitally wasn't very good"
Pros: "Bags made it home"
Cons: "Delayed waiting for Captain; delayed for revised flight plan; still flew into bumpy air. No sick bags in seatbacks."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "The flight came in 2 and a half hours late, supposedly due to a computer glitch in colorado. We then had to stop in Philadelphia to refuel for hours and ended up at Laguardia close to 6 hours late! During that time a no point did the crew offer the passengers any snacks or even water. Not even to the children. They actually made people who couldn't hold any longer pay for snacks and drinks! The pilot then had a tantrum and refused to leave until a dissatisfied passenger was removed. Classy... Also, they make you pay for carry-on. Quite a lot. Smallest seats I have ever been in. Avoid this airline!!!"
Pros: "The view from my window seat."
Cons: "Lets begin with the scam of low ticket prices. You you're getting a good deal until the day before the flight when you have PAY FOR CARRYON LUGGAGE. Then, there was an hour and a 45 min delay. At the airport, the Frontier computer systems were down, so getting on the plane had to be done manually. On the plane, some of the crew was rude like a man named RAY and the black flight attendant who used the most aggressive tone over the loud speaker. Here's the worst part, on a flight from MIA to NYC the plane had to stop and refuel in Philadelphia. If that's not crazy, I don't know what is! They told us it would only take 20 minutes, but we were in Philly for TWO HOURS! There was a lady that wanted to know what was going on, so she asked the flight attendants who told her they had no info. She asked for their names, which they refused to give to her and they proceeded to have her KICKED OFF THE PLANE by the captain. We got no complimentary snacks during this ordeal. I asked a flight attendant for free chips and got laughed at in my face. As you can tell, I will never fly Frontier again. The flight was supposed to leave MIA at 2:50pm and land at 5:00pm.. We got to NYC at 10:00pm. NEVER AGAIN."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Cons: "They charge $45 for carry on bags"
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Cons: "Its only airline that i travelled with till now that doesnt offer beverages.......i asked for little hot water for baby bottle even that was given reluctantly.... Pretty disappointing"
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "Captain kept everyone informed with detailed status updates and explanation. Excellent on board communication."
Cons: "The flight was delayed due to weather and no notice was given via text or email. Charges for carry-on should have been evident at time of booking, as it is ultimately part of the cost of my tkt. Would rather pay all with tkt price than have all these hidden additional costs."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Cons: "Flight was delayed 5 hours. Seats are uncomfortable. Hidden fees make flight as expensive or more expensive than other airlines."
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Pros: "Very Affordable"
Cons: "You have to pay for drinks (only water is free), plane has no entertainment at all. Not even a large screen in the front. The seats are really not luxury."
Cons: "That the airline charges more for carry on and for coffee. The flight attendants were also rude."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
Pros: "It was really fast flight i loved it."
Pros: "NOTHING ABOUT THIS FIRST EXPERIENCE AND MAY SERIOUSLY NOT FLY FRONTIER AGAIN."
Cons: "TOO PRICEY FOR A 1ST CHECKED BAG. REQUESTD/PREFRRED WINDOW OR AISLE SEAT AND WAS DENIED WHEN THEY WERE EMPTY SEATS ON MY FLIGHT AND AFTER BEING TOLD IT WAS A FULL FLIGHT - THIS WAS A LIE. STA IN A MIDDLE SEAT WHERE ON MY RIGHT AND LFT SIDES WERE TWO HEAVY SEAT PASSENGERS WHER ONE OBVIOUSLY SHOULD HAV BOOKED 2 SEATS. I HAD TO SIT UNCOMFORTABLE THE ENTIRE TRIP - NOT GOOD. MY REQUEST TO MOVE WAS NEVER ANSWERED AND IGNORED. AND, FLIGHT WAS DELAYED DUE TO AN EQUIPMENT ISSUES CAUSING ME TO BE LATE TO A MAJOR EVENT. CHECK IN PROCESS WAS HORRIBLE, LONG AND OTALLY DISORGANIZED. I WILL THINK HARD BEFORE I FLY FRONTIER AGAIN."
Cons: "The flight was a rip-off. I was charged for seating and carry-on luggage which were not on the advertised price."
Cons: "After leaving the airport 4 hrs late we still had to pay for snacks. I feel that with all their extra charges they could've at least comped a can of soda and peanuts for the inconvenience."
Pros: "There was nothing about the flight or airline or experience that was good"
Cons: "The plane is beyond terrible axles in like sardines very uncomfortable seating u basically Jane to pay extra to breath no complimentary snacks seats are like sitting on a metal plank people were very strange would never fly this airline again!!!!"
Cons: "First off, they charge you $40 for carry on luggage, CARRY-ON! It's actually cheaper (and ridiculous) to check in your luggage, which makes no sense since it requires employees to do that when it would take no money for them to have me lift my bag over my head to put it in the overhead compartment. The seats are terrible and you even have to pay for water on the plane. I'm surprised they didn't charge me to use their bathroom. It's basically a flying tin can managed by a company that likes to scam people into thinking they're getting a great deal for a flight when they'll have to pay for every extra that all other flights are a slightly higher price provide for free. I will NEVER fly with Frontier. You should read up on their horror stories - they've refused flights to children traveling alone. I hope they go bankrupt."
Pros: "Great efficient service, safe flight in timly matter"
Cons: "All was good"
Cons: "After booking through kayak, Frontier never contacted me. The reason why:$45 fee for carry on! Each way! Per person! At $198 round trip that's about 45 % surprise increase. If you fight they threaten you with $60 at the gate and I saw someone had to pay it. Also, delays of an hour both ways. NEVER flying Fronteir again. Never booking through Kayak as they shouldn't be helping these crooks hide their surprise highway robbery."
Pros: "It was a nice flight overall. Love the planes with the animals on them!! Very cute."
Cons: "I think this is the first flight I've been on that charges for a cup of coffee."
Cons: "no food or entertainment were provided as part of fee"
Pros: "Departure was on time. Arrival was on time. Smooth flight. Inexpensive."
Cons: "Food and snacks were additional. No entertainment. Check-in for luggage was not included."
Pros: "Nice Crew but they look so tired."
Cons: "No entertainment, Seats were narrow and NO LEG ROOM, Every little thing is an additional cost. SNACKS EXPENSIVE AND NOT EVEN A OPTION OF A GLASS OF WATER IS OFFERED. THE PLANE SMELLED FUNNY, SO MUCH STAFF FOR NOTHING, SEATS ARE SO DAMN PLAIN AND CHEAP. NO TV. WHEN I COMPLAINED SHE SAID WHAT CAN YOU EXPECT FOR WHAT YOU PAID."
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "Price was a rip off with kayak. Originally was around $188, now I paid $247. Not very nice at all"
Cons: "The fact that we were charged a lot for out bags, and you guys charged $14.00 for the seats that are not comfortable at all."
Pros: "Everything thing"
Cons: "All of the prices for the add-ons. This reminds me of the airline Peoples Express in the 80s. It was a no-frills airline."
Cons: "Uncomfortable and dirty seats,"
Pros: "i love spirit. best value for money."
Pros: "Not one thing"
Cons: "They nickel and dime you for seats and bags and check in...price literally doubled! Crooks!!!!"
Cons: "seats , price for snacks, price for boarding pass"
Cons: "No tv or entertainment, and no electricity as far phone charging"
Pros: "The plane had complimentary windows, which was surprising."
Cons: "After multiple delays and waiting nearly an hour for the plane to take off after boarding, the crew proceeded to advertise the Spirit Credit Card for twenty minutes of the flight over the loudspeaker. I was asked to remove my headphones during the "captured audience" announcement. The crew looked disheveled and the plane was dirty. The toilets didn't have toilet paper or anything to dry one's hands, but in a wonderful turn of events, I was offered a "complimentary cocktail napkin" when I pointed this out. I understand that Spirit is the "get what you pay for" airline. Apparently I forgot to pay for hygiene, privacy, timeliness, and decency - I'd advise anyone else to remember to pay for them ahead of time."
Pros: "I would never use Your company again. I understand that I hate to pay for my bigger luggage , but they also made me pay $50 for my little bag that was less than 10 pounds. It was small little bag and the lady told me that unless is my purse or laptop which I didn't have anything other than that I had to pay $50 .I was very disappointed about that."
Pros: "Price, on time flights, courteous, friendly crew"
Pros: "I wasn't too happy because I wars next to the bathroom"
Pros: "The flight itself was fine."
Cons: "I was very annoyed that literally everything has a fee. tona of hidden unnecessary fees, bad planes, delays, and a demeaning and rude staff with no regard for personal space."
Pros: "I paid $169 for 3 bags. Would have liked to know beforehand that they charge $55 for 40lbs. Not $25 for 50 lbs like the others. And then another $52 for carry ones? Yikes. Never. Ever again."
Cons: "flight was cancelled, excuse weather conditions in ny. strange , other airlines flew later in the day to ny . I flew back later that day on american. no problems."
Cons: "Cramped and filthy Things left behind on seats and in pouches, and grease marks everywhere."
Cons: "The seats don't recline! It costs $65 to bring on a carryon!"
Pros: "Crew was attentive"
Cons: "Plane was tiny and seats had even leas room than usual"
Pros: "The flight was fine. Pay for everything was a surprise"
Cons: "Advertise a $200 round trip fare then after paying for my seat and bags was an additional $100. Felt taken."
Pros: "I liked the size of seats in first class, how cheap the ticket was, and good crew/flights were on time."
Cons: "The seats were worn, broken, or just plain dirty. Plain looked like a 20 year old continental plane with spirit stickers slapped on the side. Inside of cabin was visibly old and dirty."
Cons: "Hospitality is not anywhere on this flight, not even a glass of water to drink on a 3 hour flight, this is my first time ever and it's so unfortunate to say I will never fly Spririt Air again"
Cons: "Never got to Dallas. Flight from LaGuardia was cancelled after we boarded the plane. Aircraft was dirty, counter staff from spirit were rude, provocative and seemed to enjoy being as little help as possible. Our vacation was cancelled Never again with spirit airlines!"
Cons: "Flight was supposed to leave early in morning so I could do business. Got delayed so lost entire day. Delay over 4 hours. Pilot didn't show!!#"
Pros: "The cheap fare."
Cons: "Luggage cost,no snacks,personnel unfriendly"
Cons: "It looks like a cheap flight but you pay fees for everything. Carrying on a bag can be up to $100. Picking your seat up to $50, even an in flight drink is a charge (water, soda, coffee). Crew on this flight was much more professional."
Cons: "the extra costs that go in after booking cheap flight. Great if you don't care about seat, bring own snacks and can fly with only a back pack. There is no food or entertainment that's why the 1 star."
Pros: "The cost of airfare was good but also competitive with other airlines like American and United. I chose Spirit Air because the flight worked with my schedule."
Cons: "I missed my flight along with others because of a delay going through the TSA security check. Arrived at the gate 14 minutes prior to departure. An international traveler with a small child was waiting to board as well. The CSA had just walked down the jetway and was suppose to return. Four minutes later the flight pushed out of the gate, departing 10 minutes early. The staff knew of the TSA delay. If I had made my flight it would have cost me an additional $100 dollars to check my carry on suite case that I have been flying with for the past two years on other airlines without any fee. Spirit Air requires you to have a smaller carry on suitcase than the rest of the industry. So my $96 dollar fare would now be $196. American Air was also offering a deal at the time for $91, but the time did not work with my schedule. Spirit Air is not a deal. If you check your carry on suitcase on line it will cost you $45. If you check your bag at the gate it will cost you $65. If you check your bag while boarding it will cost you $100. Traveller beware!"
Pros: "They sold too many tickets, and they didn't put us on the flight!"
Cons: "Other than the initial price and the so called credits given because of the delayed and subsequently canceled flight towards a round trip flight elsewhere (only having to pay taxes) it amounted to $50 each. More importantly was the unwillingness to use those credits towards the return leg of my flight and therefore having to cancel it and then purchase another one so the $100 credit could be applied. Overall a horrible experience."
Pros: "It was cheap and the crew was nice."
Cons: "There was no space, nothing to do, and not even a free drink."
Pros: "The staff was nice and friendly."
Cons: "The seats, no space, there was no way to take a comfortable nap... and there was no on-board entertainment. If you not have a phone, you're out of luck."
Cons: "Carry on was too expensive!"
Pros: "Nothing about the flight was pleasing, you have to pay alot of money for just and hang luggage.....not cool"
Cons: "No carry on included!!"
Cons: "Terrible customer service after missing my flight."
Cons: "I have never been charged for a laptop sleeve bag and a carry on before and I've always flown spirit. This was extremely agitating and it kind of ruined my entire day. I had to pay $65 for it. I have flown spirit for years now and never had an issues especially when the flight was empty with plenty of room."
Cons: "I will never take the spirit airline any more!"
Pros: "The flight itself was cheap. The flight also had decent legroom."
Cons: "They charged $55 per carry-on bag, something that is free on other airlines. And they charged even more for checked baggage. Other airlines also offer a complimentary beverage and snack, but drinks were $3 on this flight. Water was even $3."
Cons: "That spirit made no effort to help or re-accommodate us to a new flight after countless phone calls."
Cons: "Cancelled my flight 12+ hours in advance. Other airlines flew without any problems. Customer service from a foreign country stated they will not reimburse anything. It is in the fine print. Flight the next day had computer issues. Several false atarts of boarding and unboarding. Lack of communication, compassion nor offered any support or remuneration. Rude gate staff. No voucher nor free water. Nada, like their meal brochure states."
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Pros: "Boarding and deboarding was quick"
Cons: "Having to check-in 45 mins before flight (missed my flight to Dallascause arguing with desk cause I was never notified about this policy that NO ONE ELSE HAS had to booked with another airline), paying for a carry-on bag of any kind ($50 for a carry on! That more than twice most checked luggage fee on other airlines)."
Cons: "Very uncomfortable seats. Really unbelievable High charges for bags."
Pros: "I wish chips and drinks where free. It'd be nice if they had free movies. But for the price i'm ok with it,"
Cons: "Boarding was strange. Why not board by seating to make things less complicated and quicker. Wheelchair, small children, first class then by rows."
Pros: "THE OUTBOUND FLIGHT (LGA-DFW) WAS MEDIOCRE AT BEST, WITH UNCOMFORTABLE SEATS AND UNFRIENDLY PERSONNEL THE INBOUND FLIGHT WAS CANCELLED IN THE MIDDLE OF THE NIGHT, SO I SHOWED UP VERY EARLY IN THE MORNING AND I WAS TOLD IT HAD BEEN CANCELLED. IT COULDN'T HAVE BEEN THE WEATHER, BECAUSE ALL OTHER AIRLINES WERE OPERATIVE, BUT I WAS GIVEN NO EXPLANATION. I WAS GIVEN A REFUND EQUAL TO HALF THE TICKET AND I WAS LEFT ON MY OWN. IT COST ME $ 600 ON VIRGIN AMERICAN TO GET BACK TO NYC, ALMOST DOUBLE OF THE R/T TICKET WITH CRAPPY SPIRIT"
Cons: "No one ask me if Wanted water. I finally went to the back & a stewardess gave me a cup of water."