Convient flight. Good experience. No complaints other than the food quality seems to have decreased.
Food tray looked like penitentiary food - little effort to make it look appealing (packaging colour and design)
The crew was very nice and very attentive. However, I was surprised to find that they did not carry small throw-up bags. I got sick from the turbulence and they had to bring me a trash bag.😳 You can imagine how embarrassing is to lift a large trash bag with vomit over somebody else's head. Just bring this small discreet little bags back to the regular supply for the seats. Otherwise, I love Delta airlines.
Awful. Flight from Cape Town was cancelled, rebooked for another day through Johannesburg, was downgraded to economy
Really low quality food especially for an international flight. The crew also was surprisingly unpleasant except couple of ladies. I know we were not in first class but that’s no reason to treat customers as less.
The airport crew helped a lot, what I didn’t like? We were not informed that we needed to pick our luggage’s, if the crew at the luggage center didn’t tell me I would have been home without my belongings, I was heading out to my next connecting flight while looking for what gate to go to, I asked one of the crews for help, he told me and he also told me to not forget to grab my luggage’s which was chocking, because on my way out the country that wasn’t required, I just hope none of your customers lost their luggage’s because of this.
Three seats in first class were broken and while they were able to still acommodate us it was looking very touch and go and they had others they could not acommodate
Our seats were comfortable with adequate room to stretch out and recline. The food was tasty and served it just the right intervals. Our flight attendant was extra attentive and friendly. Flight arrived early. And the most turbulence. Overall that’s good and experience for an 11 hour flight as can be hoped for
They made us board and then deboard due to mechanical issue which delayed the departure by almost 2 hours and we barely made our connecting flight. These quality checks should've been done before boarding not after.
I liked the friendliness of the staff. The cleanliness of all 3 planes.
Mostly good. Flight was crowded but Airline personnel were very friendly & accommodating. It would be good to have savory snacks rather than just sweet Biscoff cookies.
It was a typical flight. We had a delay which seems to be the normality now. And we had no in flight service due to conditions.
Flight attendants on this flight were very attentive and friendly
After we landed we sat on the tarmac for 1.5 hours waiting to get to our gate. Ridiculous.
the trip to madrid was uncomfortable with my legs touching the seat in front of me
The plane was late, when we did board the plane was as cold as a freezer. I was freezing the entire flight, no blankets. Lost miserable flight I’ve ever had.
Flight, food and crew were all good, friendly and very satisfactory.
Terrible. Flight delayed for more than 8 hours with only a $12 meal voucher provided for the inconvenience. The airplane did not have breaks on arrival yet they still made us go through the motions and board on time knowing we could not take off then sit for 40+ minutes before having to get of the time. A complete waste of my time. I cannot believe they can stay business with these shenanigans. I’ll avoid this company like the plague moving forward as the lack of accountability is disgraceful.
This was the best 2 flights I have had with American out of SGF. Great crew both flights.
We were delayed for a “couple of maintenance issues.” They were resolved rather quickly but a computer glitch caused someone in the airport to have to bring a physical copy of the paperwork so we could leave. I don’t know where they had to drive from to get to our plane but it took forever & we were 1 1/2 hrs late in leaving. The flight itself was fine.
