Pros: "Crew was great. Food was acceptable. Really comfortable flight."
Cons: "Entertainment could have been better. Tvs per seat to wAtch movies what we want"
Cons: "Best flight experience I’ve ever had!!! Would fly Copa again in a heart beat!"
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "My vegetarian meal was not there. I was told it had not been requested. The odd thing was that on all of the other legs of my trip the vegetarian meal was there for me."
Pros: "Both good"
Cons: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"
Pros: "Food and drink selection"
Cons: "Cleanliness of bathrooms. But it’s the passengers to blame . I felt like people did not clean after themselves"
Cons: "No vegetarian food options, couldn’t bring water on to the place but were not given water bottles for a 5-6 hour flight, plane was hot. Sat on the tarmac in Boston for almost two hours once we landed."
Cons: "Tuve un problema en carretera y llegué un poco tarde me dijeron que solo podía viajar pero sin equipaje y así no puedo viajar ahora me dicen que tengo que pagar penalidad que son $380.00 y eso es inaceptable porque yo me hice presente al aeropuerto. He viajado en otras aerolíneas como United"
Cons: "Don’t feed us breakfast 1 hour into a international flight at 3 AM. Wait until it gets closer to landing."
50% of flights book with Avanca have issues either reschedualed cancelled and their actions further supports their poorly managed airline do not use them only if there is no other options
Pros: "Comfortable plane! Quick flight"
Cons: "Boarding was a bit messy, very long line to take off, arrived to destination a bit late"
Pros: "There was no food for Service nor food for purchase"
Cons: "Options to purchase food"
Pros: "The team members that helped me with the hiccups before check in were amazing."
Cons: "Was a little cramped but I’m tall so there’s not much you can do about it."
Cons: "I could not choose a better airline, everything was excellent"
Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"
Pros: "We were bumped to an early fly because our fly would be delayed."
Cons: "Fly Bogota-Boston. The stop in Salvador is too long."
Pros: "I had more space on my seat because it was at the emergency exit"
Cons: "I missed the flight because long line (two hours) at the immigration at bogota. The airline scheduled another glight to the day after."
Pros: "The crew was very good."
Cons: "The inflight entertainment did not work during the flight. Only 30min before landing. It was a boring flight without it"
Cons: "Some employees from the airport Benito Juarez looked into my baggage and stole some souvenirs, please be advised to do not leave your baggage with the airport standby system, there are some private lockers that you can use instead."
Cons: "No pre flight service in first class even though we sat at the gate for an extra 30 minutes."
Pros: "This was a prompt, well organized flight. In-flight entertainment on AA is always decent."
Pros: "Cabin kept dark for majority of flight, good for sleep."
Cons: "More Main Cabin Extra searing. Besides bulkhead and exit rows, no Main Cabin Extra seating. No power outlets (again) for mobile phones. It’s just unacceptable this day and age with the use of handhelds for in-flight entertainment."
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
Pros: "Entertainment options were great! A huge selection of movies for all."
Cons: "The food was not great and they ran out of options when they got to the back of the plane."
Cons: "Everything was cancelled or delayed, missed connection are very common."
Pros: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Cons: "My bag was ripped open completely for all of my intimates to be exposed to the public."
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "Food was surprisingly tasty for airplane food, vote would be lovely if someone could figure out how to produce a hash brown at the passenger seat without having it be limp"
Cons: "I’m guessing that a great many passengers would happily pay 10% more on their fair to have 10% fewer seats on board so that was actually possible to achieve a state of modest comfort while flying in a 12 hour flight."
This trip was a Christmas gift to our family. We were flying from Lexington to Palm Springs. When we were checking in the ticket agent said one bags was over weight by 4 LBS. We were flying first class which has baggage weight of 70 LBS per bag, one bag was 54LBS. We then had to take items from one bag to another. The agent also saw we had a dog with us. Once on the plane we were seated with the dog in the carrier. The United ticket agent came in the plane with two other people, I believe one was TSA and the other some security officer. The United agent said we had not paid for the dog ticket. We had paid for the ticket when we purchased our tickets. She did not give me time to find the email receipt. She then threatened all three of us with either I come with her or she would have all three of physically removed from the plane. I left the plane to pay for another ticket. She had to take my credit back to where we checked in. She acted as if it needed to be done immediately. She said we had 3 minutes. We then sat at the gate for approximately another 45 minutes. This was so embarrassing…to be threatened to be removed from a plane that we paid for all tickets including the dog. The flight attendance on the next leg of our trip were not very attentive to the passengers. On the plus side all the flights were on time. All in all, this was a miserable way to start a holiday vacation. United Airlines showed no compassion towards the whole incident. I feel we were purposely neglected.
Cons: "It would be nice to have a little more room on airplanes anymore..."
Pros: "Crew was good, landing was great, entertainment was pretty good selection of movies, good seat space."
Cons: "We had to run from gate 60 To gate 89. Jetway was hot while waiting to board."
Cons: "The flight was 90 min late. Boarding was pretty much a cluster as they tried to get an overbooked flight boarded in 25min to meet a reignited runway time"
Cons: "Totally false information provided by Kayak re: seating and seat assignment. Sold as Austrian Airlines flight w/ links to their baggage policies and ability to pick seat. Arrived at airport and told I must check in with United, who charged me baggage fees contrary to Austrian policy."
Pros: "Staff were efficient, polite and very professional. The flight was 20 min early at arrival. The plane was clean and comfortable. The entertainment very good."
Pros: "Pilot made an effort to get us into London quickly"
Cons: "4.5 hour delay, no food provided during long wait, very rude crew on board. I'm sure they were tired but we all were at 2:30am. Never plan on flying United again (the flight was supposed to be Lufthansa but switched for some reason). Really, really disappointed"
Pros: "What did I like about a fat person next to me: NOTHING !!"
Cons: "With smaller and smaller seats this guy was 350 pounds and 6 foot 5 inch. There is/was no way he was fitting in a coach seat. The guy's shoulders came 30% into my space. We couldn't put the arm rest down between us he was so fat. I am a 60 year old man that is 5 ft 10 in and weighs 165 pounds with a slender frame. Plus, the guy had BODY ODOR and smelled horrible. It was a 100% full flight or I would have asked to be moved. Now, about two hours later after the flight, my body is sore from sitting awkward for nearly 3 hours. Jim Chadderdon, Southern Oregon Frequent Flier."
Cons: "Flight was late and packed and wasnT Lufthansa but United (ugh)"
Pros: "Next time no interruption"
Cons: "Too many excuses without details about delays, not happy with the airline"
Pros: "Convenient time, fairly on time, pleasant crew."
Cons: "On long overnight flights a more comfortable seat would've been nice"
Pros: "The crew was super nice! The plane was on time and the flight was uneventful -- a good thing when it comes to flying!"
Cons: "It was really all good!"
Cons: "Online Check in is a bit overwhelming. Too many adds, seat selection charges, etc. Too confusing"
Pros: "Liked the leather seats. Clean."
Cons: "Aisle too narrow. Food prices for simple items very high.."
Cons: "Absolute confusion as flights were delayed. Gate agent threatened do call the cops on me after I pressed him, firmly but politely, on why I was given different information by three different agents"
Cons: "They have a lousy service, they are delayed for everything."
Cons: "there was a flight delay but it was not announced, no email was sent out and there was no one at the gate. Even the departure list screen said on time until 3:30 (flight was at 4). I'm highly upset not about the delay but the lack of communication. They left us all confused."
Pros: "I the fact the my flight went straight to destination, no stops."
Cons: "The seats were small and the flight attendant decided to announce to the whole plane that I needed a seat belt extender. It could have been a better way to do that."
Pros: "There are very punctual. The pilot did a great job, it was a very smooth ride."
Cons: "One of the Flight attendants was very rude and condescending to passengers. Not very pleased with having to pay for your carry on."
Pros: "I enjoyed the crew's banter with the passengers."
Cons: "The flight was delayed twice. I wasn't happy about it, but it was out of my control. I was safe and warm and that's a good thing! Yes, I would fly Spirit again, your prices are amazing!"