Daily cleaning, installation of cabin HEPA filters on flights from Bengaluru (Bangalore) to Indiana
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All other info
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Scores according to KAYAK customer reviews
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Pros: "Seats were ok but they often were out of vege options"
Cons: "I wanted to upgrade to business class but the process was problematic— had to be done at transfer desk not at gate — after i had been thru security ☹️ Discouraged ne from trying"
Cons: "As such everything was fine."
Cons: "We’ve been waiting for almost an hour now for the bags to come out. This is insane"
Cons: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"
Cons: "Food would have been better."
Pros: "Crew very hospitable and friendly."
Cons: "Food was mediocre quality."
Pros: "Crew was very attentive & met all my expectations."
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Cons: "Seat comfort was not very good.. and food was bad"
Pros: "Q Suite is top-of-line business class product"
Cons: "Te long transit time in Qatar."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Cons: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."
Cons: "food options exhausted pls tell ground catering to provide more food"
Pros: "Nothing much except for Hamad Airport ."
Cons: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Cons: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Pros: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Cons: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Pros: "Liked the fact that the pre-selected choice of food was served"
Cons: "The quality food was bad. Staff seem to be frustrated more than trying to help."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "Boarding and crew were excellent."
Cons: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Cons: "Great staffs and food service."
Cons: "Some crews are not accommodating."
Pros: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Pros: "Every thing"
Pros: "Courteous crew members Nice food tray containers"
Cons: "Portions were a little too small for me"
Pros: "I was able to sit with my family - Our original seats were not together"
Cons: "Food choice"
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"
Pros: "flat bed business class seats"
Cons: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Pros: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Cons: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Cons: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Cons: "I am platinium and got treated that way!!"
Pros: "Comfortable wide seats, good service"
Pros: "Boarding experience was very good. Crew were attentive for the most part."
Cons: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Pros: "Friendly cabin crew"
Cons: "Economy class seats and the food table"
Pros: "Crew was excellent. Good flight"
Pros: "Inflight services, food"
Cons: "Wheelchair services in India, person left in between and had to walk with pain in my foot for a distance."
Pros: "Overall the flight was great"
Pros: "Food is awesome and plentiful. Crew is great. Plentiful entertainment options."
Cons: "The economy seats are just not comfortable. The entertainment system is glitchy"
Cons: "I had three tickets (one my wifes which wasnt cancelled), wanted to utilize that since I was travelling with Toddler. The crew kept having some sit in that seat and that was a major concern for me"
Cons: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."
Cons: "Selection of English movies could be better. Movies were very old choose from."
Pros: "I paid for seats"
Cons: "Sure many"
Pros: "Inflight services"
Cons: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Pros: "the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!"
Cons: "Better entertainment selection"
Pros: "got exit seat"
Pros: "Food was good"
Cons: "Should have been on time"
Cons: "Drops coming down from the Air condition system"
Cons: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Pros: "crew onboard and food/entertaiment."
Cons: "could do without the delays. transit time was reduced to less than an hour in Frankfurt because flight to Frankfurt was delayed by 45 mins. it is becoming very stressful to transit in FRA every time."
Cons: "Poor customer support and no response on phone calls when u tried to cancel my return ticket."
Pros: "Crew was great. Flight was on time. Overall excellent experience."
Cons: "On line check-in 23 hrs prior to departure is not convenient for out of town passengers travelling to B'luru to catch the flight, couldn't get internet access to do the check -in on time. 48 to 72 hr check-in window would be better."
Pros: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Cons: "Food has to be better"
Cons: "My seats were broken on two flights--could not recline. Maintain the equipment better."
Cons: "These scheduled flights on Jan 1, 2019 were cancelled by Lufthansa and we were not informed of these scheduled cancellations either by email or SMS. We waited for several hours at the airport before being informed by an airport staff. We missed one day of work and lot of inconvenience with transportation and accommodation in Bengaluru."
Cons: "I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight."
Pros: "The punctuality, customer services and refreshments served were all great."
Cons: "Great plane & serive & big bathrooms"
Pros: "Crew was wonderful and I love flying Lufthansa always:)."
Cons: "Onboard entertainment didn’t have good selection for me for such a long flight 4 different flights I took.And some of the touch screens didn’t work properly:(."
Pros: "Travel is good and comfortable"
Cons: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Cons: "The food on Lufthansa is terrible. Many crew members are rude and unaccomodating, even in business class. I will never pick Lufthansa if I have to fly business class again."
Pros: "Was very courteous and helpful though out the trip"
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "Big airplane:)"
Cons: "I like Lufthansa but but I was on standby this is stressful this I don’t like. Over book I’m sorry but service awesome"
Pros: "Having a very difficult time thinking of something I like about the whole service. Maybe the checking in process was a little bit smoother at San Diego compared to other airports."
Cons: "As many of you know, Frankfurt/San Diego is a new service offered by Lufthansa. It touts direct flights to and from Europe. It’s main advertising draw was connection to the east. Many of their connecting flights at Frankfurt are scheduled within an hour of arrival. This possess a high risk of missing your connecting flight. I experienced this personally as a major number of my fellow travelers missed their connecting flights. Though Frankfurt has good directions, transfers take a long time due to multiple security checks and due to the size of the Airport. LAYOVER OF AT LEAST TWO HOURS WOULD BE BEST. Anything less, you risk missing your flight. I was personally selected TWICE for ‘random check’ for the same flight! Not sure how that can happen! The flight itself is long and arduous. the economy seats are small, cramped and don’t recline much at all. The entertainment selection was very limited. The TV touch screen barely worked. The food was tasteless and service was not much better. I have a hard time sleeping on flights with such bad seats but we had air hostess who kept talking the whole flight and that did not help with resting my eyes. I highly suggest taking a different airline through LAX. I personally feel like driving to LA and taking a flight there would be the wise move."
Pros: "Excellent boarding experience. Very good food, overall a very comfortable journey."
Pros: "Boarding was made seamless. Seating legroom always seems to be better then others I have flown with. Food seems to be better too. The flight crew is very friendly!"
Cons: "Could have more options for entrainment"
Pros: "The business class area was spacious"
Cons: "Crew is too curt... they could use a little more smile"
Cons: "Less movies (Hindi) and economy seats aren't as comfortable as emirites."
Pros: "Travel time was good and easy travel"
Cons: "Entertainment tv tapes"
Pros: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Cons: "Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy.."
Pros: "Our flight from BLR to FRA got cancelled because of bad weather. The agent at the check in desk immediately put us on an alternate AIr France flight via CDG to LAX, which left an hour before our FRA flight. The service on the flight was excellent. But we are most thankful for the quick re-booking on a different alternative, ensuring no hiccup. We will only be flying Lufthansa from now on, and recommending Lufthansa to all friends and colleagues."
Pros: "Great crew good seat room"
Cons: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"
Pros: "Good flight crew, professional, glad I arrived on time"
Cons: "We had to fly to mun because it was delay from florence"
Pros: "Food, crew and comfort was alright"
Cons: "Boarding was a mess. There was not announcement. Everyone rushed to board and was very chaotic"
Cons: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."
Pros: "No vegetatarion food on return flight"
Cons: "No vegetarian food on return flight from Frankfurt"
Pros: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Pros: "Searing, comfort"
Cons: "Priority bags do not come first."
Cons: "Flight delayed by about an hour"
Pros: "Planes were new. Delayed flights but caught up by staff."
Cons: "Food was terrible. Check in process chaotic. Service was fair."
Pros: "New planes but staff not friendly"
Cons: "Food was terrible. Definitely need to increase food budget and quality. Compare with Emirates about same fare much better food and drinks."
Cons: "The seat was getting pushed back"
Pros: "Food and overall service"
Pros: "Nothing. Never was able to get on the flight"
Pros: "on time."
Cons: "was too congested"
Cons: "Food Crew appearances"
Cons: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Cons: "N/A because we missed the flight."
Pros: "Promptness in service!"
Cons: "Some of the crew members were rude,"
Cons: "Timing is good"
Cons: "No delays"
Pros: "Service and drinks"
Cons: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"
Pros: "Staff were professional and courteous"
Cons: "This was an old plane. Seats not as comfortable, and entertainment system was lacklustre."
Pros: "Lounges are good"
Cons: "We sure could do better refraining from serving food that has been opened, tasted, and rejected by another customer. Seat 34 A and B rejected their special ordered food for the wrong item. I watched them taste. Crew, one named Paul, took it back, simply put the foil back, and served to others."
Cons: "Charged me for checking a bag.. was not told of that. No coffee or any beverages provided. Seats uncomfortable. Will fly Iberia next time."
Cons: "My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY."
Pros: "Nothing particularly"
Cons: "Food was awful"
Pros: "Crew were good."
Cons: "Air traffic controllers at Gatwick were pathetic. Had to wait an hour on the runway in Innsbruck because staff was too low."
Pros: "Seats are comfortable. Food was good."
Cons: "The lunch was seved just 1 hour before landing and also lunch to breakfast gap was 8 hours. They should serve lunch at least 2 hours before landing."
Pros: "Friendly staff, good food, comfy seats, clean plane"
Cons: "The lights broke on the plane so we all had to sleep with the lights on. That was the only negative."
Cons: "No ability to charge devices during such a long flight"
Pros: "Virtually nothing, even in Club Europe."
Cons: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pros: "Flight attendants were excellent and very pleasant."
Cons: "2nd serving of food was not good."
Pros: "Not much"
Cons: "Our trip to Vienna from London was less appealing than the one from Montreal to London. No food, no entertainment and seat space was cramped which reminded me of my Air Transat experiences."
Pros: "On time and comfortable flight."
Cons: "No free snacks."
Cons: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"
Pros: "Crew was helpful and polite."
Cons: "- limited choice for entertainment. - shaky video screen - why do flight to/from India are not docked at a tunnel? Spread the pain of travelling on a bus to all passengers."
Pros: "Excellent food and service!"
Cons: "Food quality poor.They served lunch after 7 hours of breakfast.The Food quality also not good."
Pros: "Cabin crew were friendly, attentive and even observe passengers not getting good sleep. Their smiles made the trip a more pleasant one."
Cons: "Headrest... to nitpick, but that is probably a standard one. If headrest may be further adjusted to suit passengers of different height."
Cons: "Food options very poor. Was not asked about veg or non veg just directly served veg. Entertainment on a 9 hour flight was devoid of choices."
Cons: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Pros: "I like that we didn't crash"
Cons: "They lost my and 5 other persons luggage! British Airways sucks!"
Pros: "Service, generally"
Cons: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."
Pros: "The landig was the best I have ever experienced in 20 years of travels, I was then informed that the pilot was a woman :) great to see more female pilots around"
Pros: "generally clean, good crew"
Pros: "Flat bed to sleep"
Cons: "not enough Indian Movies"
Pros: "Entertainment options and wine made the 10+ hour flight pass fairly quickly!"
Cons: "The middle arm rest would not go up and made it incredibly uncomfortable for a 10-hour flight."
Pros: "Plane was small but reasonably so for the length of the flight. Crew were nice, no issues with the flight.."
Cons: "Flew economy so no food. Definitely no entertainment. First world problems: Not that it's really a big deal, but I sure wish these short haul flights would start installing at least in seat video for flight tracking, news or a few games. Even just an internet connection. It's bad enough you are shoved in there like cattle in a sardine can."
Pros: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
Cons: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
Cons: "This was a 3.5 hour flight and the only food offered was an egg and onion sandwich. Pathetic."
Pros: "great selection of movies and tv shows, smooth interface, good quality screen and sound"
Cons: "the crew was very noisy during the later hours. the pilots did a great job with the announcements during the flight though, kept everyone well informed with accurate information"
Pros: "The journey Bengaluru to London Heathrow was very comfortable with sufficient leg room. However the journey London Heathrow to San Diego was not comfortable. This is because the seats are so designed that the Seat mounts come in the way of stretching your legs. It is improperly designed which can be checked out with any expert in ergonomics."
Pros: "Nothing much"
Cons: "Flight delayed - wish the give us updates periodically Warm, aircon not strong for a hot day Young crew is a guy who does not seem to be a customer service oriented person"
Cons: "Boarding security very bad"
Cons: "They sent an email with security requirements regarding electronics saying they can only be carried in checked in luggage and at the airport refused to accept any electronics in carry on or checked in."
Cons: "upon existing the airline, we were instructed to go to a certain gate, which ended up being the wrong gate and by the time we discovered that we were at the wrong place, we missed the flight! British Airways was unhelpful, not compassionate and completely oblivious to their own mistake! I had to purchase a new flight home and was stuck in the airport for over 6 hours! not to mention that they told us the air craft was smaller than the originally scheduled craft so they made us check everything including our carry ons. Thankfully I didn't need any of my medication. This was absolutely the WORST flight home!"
Pros: "Crew was fantastic, food and drinks were of a very decent standard."
Cons: "Boarding was in a cramped corner so a bit confusing, no enetertainment at all on a (very) old plane."
Cons: "the journey map was very poor quality - old aircraft perhaps ?"
Cons: "I require wheelchair assistance .. There was only one person servicing the entire group of people To bring us to the connecting flight as a result it took us way longer to get to our connecting flight and we all ended up missing it. I had to spend over 12 hours in London .. Which was very uncomfortable and tiring for me considering my poor health, the previous 8 HR flight from Boston-London and the upcoming 9 hour london-Mumbai."
Pros: "Generous with drinks and snacks, ever courteous"
Pros: "No one was sitting next to me. Crew was pleasant."
Cons: "3 hour delay, blankets were very scratchy, no organized announcements for boarding after priority"
Pros: "Seat next to me was empty, which U.S. Unusual. So I wasn't cramped. Interactive map is great."
Cons: "I don't recall a computer charger"
Pros: "The crew was great, comfortable"
Cons: "I was on a long business trip heading back from India. The flight was delayed leaving India which would have made me miss my connection in London to Phx. Fortunately the flight from London to Phx was delayed (because it was delayed arriving into London) and I was able to make my connection. Especially when we had to take a bus from the plane to the terminal, there is no way I would have made my connection. While I know there are reasons for the delays, it is frustrating. After a long week of traveling and 21 hours of flying- ones patience does run out."
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "Why are seats so small?"
Cons: "Charlotte lost my bag and will not answer"
Cons: "The flight was late with no explanation. The incoming equipment was at the gate in time."
Cons: "All Excellent"
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "Plane was delayed 3 hours, then delayed 30 minutes more because a flight attendant went to the wrong terminal. AA offered food to us, but this was after I had purchased food from a restaurant in the terminal. Would have been nice to at least offer free WiFi on the flight."
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "Nothing, okay the movie"
Cons: "Flight attendant in back rude from start to end for no reason."
Cons: "see above."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "There were no TVs for each passenger especially for a 3+ hour long flight which was disappointing."
Pros: "Very nice crew. Thank you. I get to see my family."
Cons: "never made the flight. a day of misery thanks to poor communication within one world, AA rigidity, and chaotic long lines at FlightConnections, Heathrow."
Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Leg room between seats"
Cons: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "We had some light turbulence but other than flight was great."
Pros: "Power kept me working, big value to me"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Cons: "The crew wasn't very friendly - which is something I have noticed between AA and United. United seems to be much more friendly and welcoming."
Pros: "On time Friendly attendants Great service Mike in First Class was awesome"
Cons: "No complaints"
Pros: "Boarding was very efficient"
Cons: "Stewardess were not very friendly. Plane apparence inside was not updated needs overall refurbish Having to pay extra for 1st luggage and seat selection"
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Pros: "The crew did everything they could for the passengers to make them comfortable and informed about the situation but unfortunately it was out of their hands."
Cons: "It may be La Guardia Airport that is the one to blame and not AA, but long story short I was on the airplane on the ground in NY for about 5 hours. We had a domino effect of things happen that caused us to be delayed and then cancelled. First a Gate change to a different terminal after boarding was suppose to begin so we had to take a shuttle over and we're still missing 50 passengers, Engine problem that required maintenance, refuel because we were in the plane on the ground waiting for so long, deplane and replane for 10 mins because of a law, on the runway and back to the gate for all these different occasions. When they finally let us off the plane after all these hours it was because of weather (although the skies were blue and the pilot was confident it wouldn't be an issue) they didn't actually cancel the flight until 5pm, my flight was suppose to take off at 9am. They were also required by law to give us free snacks Bc we hadn't eaten all day or had fresh air--these were all chips and soda...in gluten free so I had to starve. AA customer relations said they couldn't compensate because the issue that was documented in their records for my flight cancellation was because of "weather"... my flight couldn't be rescheduled until the following afternoon, making me have to cancel work 2 days in a row and pay for multiple taxis and and extra night of boarding. I will NEVER fly AA or La Guardia again."
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "A little bumpy"
Cons: "The gate the flight was originally on changed, however there was never an announcement made over the intercom advising of the change. When the gate I was waiting at finally showed the flight information to Toledo, I had to find what gate I my flight was now on and had fifteen minutes to make it to the correct gate. Had the original gate displayed the new information any later I would have missed my flight."
Pros: "Great announcements by lead flight attendant."
Pros: "Except for comments under what I didn't like. AA experience was O.K."
Cons: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Pros: "Everything went smoothly"
Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."
Cons: "Sat on the ground for an hour."
Pros: "I was shocked to finally get a snack. Seems like years since that happened. And we arrived in Indy thirty minutes early!"
Cons: "The flight was incredibly delayed."
Cons: "Flight was very late. Boarding was not good!"
Pros: "I really like the crew on this flight, they were very polite and very friendly."
Cons: "Boarding again same comment as above. Comfort was good because I had paid for an upgrade which I actually thought I was paying for the international flight but found out it was actually for the Charlotte flight which was a surprise it was not very clear from the tool. So hence the Comfort was great on this flight. But the tool needs to make it much more clear as to what you are selecting the upgrade for. Food, there has got to be something else out there other than pretzels, I understand why we do not have peanuts, but a little bit more variety would be very nice. I understand there's a cost tractor, but often pretzels tend to be fairly stale. Short flights entertainment."
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "Flight attendant was high spirited, funny, and very attentive!"
Cons: "Delayed due to crew member not arriving. They boarded half the plane before realizing and then made those individuals de-plane and re-board again."
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "The crews not responsible for AAs garbage corporate policies, and were empathetic"
Cons: "No pilots, and mechanical issues."
Cons: "this was the first time a I have traveled to the US and I was stranded at the Louisville airport after the flight diverted due to bad weather. I was offered no alternative transportation to Indianapolis. I was totally lost being in a strange city without support. finally I had to take a taxi which was very expensive"
Cons: "We could have had our non-stop flight that we booked. Air temp in cabin was cold and breezy"
Cons: "Single seating on the left side of the plane has limited foot room due to the design of the plane at the floor, which is raised. Leg room is non existent as is headroom. The seat was very uncomfortable. Luckily this was only 1.5 hours flight time otherwise it would have been pure misery. Right side seating on the isle would be better for foot room but the other aforementioned issues exist."
Cons: "Flight was canceled Costumer service was terrible Had to weigh 26 for flight to Indianapolis"
Cons: "E-175 is very comfortable"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "Flight was on time and we arrived earlier than scheduled time"
Cons: "I only had an hour to catch this flight because my flight from Vienna to Chicago was half hour late to park at the gate, and was scrambling in the busy O'Hare airport to go through passport check, customs, catching the train to go from Terminal 5 to 2, passing through security (YET AGAIN!!!) and running to my gate They didn't even offer some water Took longer than usual to get our luggage"
Pros: "Service was good"
Cons: "Delay of over 1-1/2"
Pros: "Staff was excellent. From check in to flight crew. On time and earlier arrival. Unexpected."
Cons: "Unable to bring some carryon. No coffee available on board."
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Pros: "Terrific Gate Team in Houston, who were extremely helpful with my current disability (my foot is in a walking boot). Gate agent immediately approached me once I got to the gate (via wheelchair) to see if I needed anything else. Then she took it upon herself to move my seat so that I had an empty row on the flight to prop my leg up on the flight, which was excellent customer service. She anticipated my needs & exceeded them. She signaled for me to board early, so I had enough time & space to get down the ramp. Gate agents like her are hard to find these days. I wish there were more agents like her. Flight to Indy- Plane were more spacious between the seats. My knees had 6”-8” between them & the seat in front of them. It was a new plane, so if this is the direction that United is going with their aircrafts, they will have lots of happy flyers."
Cons: "It was recommended to download the United app for free inflight Enterainment once I purchased the inflight WiFi. After purchased, none of the movies or tv shows would play. It seemed like slow WiFi was making it impossible to utilize the Entertainment promoted by United."
Pros: "The crew."
Cons: "Kayak had a glitch. They sent me an email telling me of a gate and terminal change in the Houston airport that wasn't true. Barely made my flight."
Pros: "The flight to Indy was not full. The crew did a great job of spreading people out so that everyone would be more comfortable. Everything went smoothly and even landed early"
Pros: "The ease of booking the flight and forgetting it until the day I left was awesome."
Pros: "On time, boarding strictly by zones, great."
Cons: "Due to the short flight not everybody was served a beverage, nonissue for a one leg flight, but coming from Frankfurt I would have enjoyed a glass of water."
Pros: "Fast and effective. On time and crew was nice and helpful."
Cons: "No food, you had to buy food. All they have was pretzels and drinks. Seems like service airlines offer now are worse and prices are not any lower!!"
Pros: "Quick flight and very warm and welcoming staff. I enjoyed the entire flight! It was a very smooth flight and plenty of room!"
Cons: "Again, I didn't have any problems. I didn't receive any food or entertainment, my choice. Everyone was professional and pleasant."
Pros: "Nice airport, but terrible organization"
Cons: "We were directed upstairs when entering the airport, then directed downstairs for a so called faster security location. That line was long, so we were directed to a shorter security TSA pre check by a person who took us back upstairs to a 3rd location that was not signed or marked to be a security check area at all. It said employees. This is a disorganized airport."
Pros: "Pleasant staff. All smiles and very agreeable at the gate and checkin, but..."
Cons: "This new unassigned seat fare that offers the "cheapest rate" also doesn't allow a checked bag. What this means is that you have to do two separate searches to compare the basic economy price and the upgraded economy to see if the difference is less than a checked bag. It makes the booking process unecessarily complicated, so much so that I'm just going to exculde United from the list of airlines when I do a search on one of the aggregators"
Cons: "The flight was delayed 7 times and by 6 hours"
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "Shirt flight"
Cons: "Same issue with baggage on arrival no entertainment or food"
Cons: "The flight was delayed 3 times for a total of 2 hours late due to "air traffic control""
Cons: "Was ok"
Pros: "Pilot communication with passengers"
Cons: "No food or drinks due to turbulence. No entertainment offered. You should have a N/A option for these questions."
Cons: "3 delays"
Pros: "On this specific day, flight/s didn't go as planned starting with flight cancellation due to mechanical issues. However, I did eventually arrive."
Cons: "Flight was cancelled. Second flight overbooked and I was bumped. Put on connecting flight versus direct for third try at getting to destination. Almost bumped again. Finally arrived 10 hrs later."
Cons: "Too little time allotted between an international flight to catch the domestic connection. If I had checked my bags I would not have made it through customs and security in time."
Pros: "It was delayed n delayed again it's always a problem"
Cons: "I've received my bag damaged and asked for help through the service but they didn't help me on doing nothing just said that's normal I paid 25$ for the safety of my bag but found it very damaged"
Cons: "Cost too much."
Pros: "It was ok"
Cons: "It was ok"
Pros: "The flight was very delayed into Newark due to weather, but the service and updates were good."
Pros: "The pilot provided multiple children on the flight with airplane cards. The children were all thrilled. It was so kind of him to take the time to do that."
Pros: "Same as for first leg"
Pros: "Boarding process was easy"
Cons: "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
Pros: "Wifi n t.v. sets"
Pros: "i liked the fact that it was a short trip so i could make my way home from there."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "Same as the first one"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "Ahead of schedule and pleasant"
Pros: "It didnt crash"
Cons: "Flight cancelled - again - and due to mechcanical issues"
Pros: "They made up time since the plane left late."
Cons: "The man who was boarding us announced to the whole area that if your ticket says to see him just sit down and wait to be called because he's "getting irritated". Terrible customer service! The crew on the plane acted like they didn't want to be there. They had a ton of empty seats but announced that we can't move up or change unless we pay for it with our credit card. I understand it but it sounded really bad. Not welcoming at all. Will avoid United in the future."
Pros: "Everyone was very accommodating! Thank You."
Pros: "On time and nice attendants"
Cons: "Luggage Lost on 4 Apr after I came to my destination Indianapolis. I reported my lost luggage on the same day at Airport at United airlines office. Its been 10 days and no one has followed up yet on my lost luggage. I have to call United Airlines Customer Care everyday to get a status on my report. No follow up is made on the lost luggage. They have asked to file claim which will also take 8-10 weeks to process. All these experiences has made me and my friends not to prefer United Airlines for Travel."
Cons: "the flight was 2.5 hours late. for no reason that couldn't be resolved much much sooner"
Airlines flying from Bengaluru (Bangalore) to Indiana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bengaluru (Bangalore) to Indiana
Masks required on board, masks provided on flights from Bengaluru (Bangalore) to Indiana
Social distancing seating
Middle seats unavailable to book on flights from Bengaluru (Bangalore) to Indiana
Testing for antibodies, testing for symptoms for flights from Bengaluru (Bangalore) to Indiana
Waiving of change fees. Search flexible flights from Bengaluru (Bangalore) to Indiana