I fly to Germany every year and prefer the most direct flight routes. Lufthansa offers this route, allowing me to fly from my home airport directly to Germany. The food and service were excellent. The staff was most accommodating, very professional, and friendly. The only issue I did not care for was the seating arrangement. I fly business and did not appreciate the configuration of the business class. Understandably, you will always have someone seated next to you, but then install a separation screen to allow for a little more privacy. United and British Airways are miles ahead in creating a more personal space. Lufthansa should do better.
Premium Economy was very comfortable. Flight staff was cheerful and helpful.
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
I liked everything excepct the noise of the engine inside de airplane was a little bite higher.
I was not seated with my husband despite paying to choose seats. My luggage was not put on the plane so didn't get it for 3 days.
Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience
Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.
Poor preparedness for wheelchair requiring passengers at Frankfurt. We were parked at a remote ramp requiring air stairs, this despite being 4 passengers who couldn’t take stairs down.
Our luggage was left behind alongside many others who’d transferred from another Lufthansa flight.
The airport and Luftanza were understaffed. It was slow going.
I had pre-booked a seat but when I checked in it was not assigned to me. I spoke to the agent upon arrival and was upgraded to Economy Plus, which was fantastic.
Could have a friendlier crew. The entertainment should be updated to be more current
Condor is a good and affordable airline. Make sure to leave a two hour window if transferring internationally through Frankfurt.
One of the bathrooms was out of order, I paid $20 for the WiFi and it worked 20% of the time. And when it worked., it didn’t work well. The seats were tight, but that is something that cannot change. The flight was smooth but to know fault of the crew, the flight was delayed an hour leaving sfo. The crew was polite yet efficient.
The flight was canceled and airlines did nothing to accommodate the passengers. After few hours they booked me randomly on a flight that had long layover and didn’t provide any compensation or effort to help. The crew was rude, no representation on the airport. Everything needs to be on call and agents there had no knowledge or control. For everything, they were like we can’t do it and you need to file a claim later. That was not helpful at all and will not make my travel experience any easier. Very disappointed in their service.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
It was extremely difficult to upgrade my partners flight over the Internet from economy to economy, plus. Then it said clearly the checked luggage can be 32 kg. At the check-in counter in Hamburg, we had to pay 100 Euros ( $122.17) for the only 31kg peace checked luggage. We were told because the change was made less than 24 hours before the flight , the luggage weight would not be upgraded. Then they offered me that for €90 I can upgrade at the counter from economy to economy, plus so we can sit together on the flight from Frankfurt to San Francisco. I happily agreed and was charged. €99.($120.95), which I noticed too late. Especially about the Euro 100 up charge I feel upset and it’s a unfair way of doing business!
The company said that it was Condor's responsibility to issue my train ticket, and that I should contact them. But when I did, condor said I have to contact the train company and show them my booking number. I went to the station to board my train and they said where is my bar code ticket. It was a disaster and the people at the train station said how messed up this is and that condor is the worst for putting people through this. I boarded the train with NO ticket cause no one can issue me one even though I paid and it is in my booking confirmation.
Entertainment screen was not functioning, there was no effort made by flight attendants to take care of the problem. All I could do was looking at customs forms and watch landing videos for 10 hrs 😁 Bruno Volk
The flight was fine. We were served a meal and a snack. Boarding was fine.
