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Pros: Seat average for a small jet
Cons: The AC was not cool enough, but tolerable
Cons: To be on time
Cons: The inoperative TV screens should be repaired.
Cons: I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful.
Pros: You know what you are getting with Delta
Cons: The economy seats were really tiny, this made the flight fairly uncomfortable
Cons: Too cold
Pros: The croissants were great!
Cons: Never made it on the flight
Cons: The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time
Pros: The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment.
Cons: The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off.
Pros: On time arrival is always appreciated.
Cons: Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it.
Pros: Good access to charging, good food
Cons: More space:)
Pros: Friendly crew
Cons: We reserved exit row seats and when they changed the plane they gave our exit row seats to others.
Pros: Crew was very friendly. Food was excellent
Pros: Overall was a good experience
Cons: My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable
Pros: Crew were very pleasant and seemed to enjoy working
Cons: The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists
Pros: Having the whole center three seats to myself. The food and beverages were really good as well.
Cons: Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out.
Pros: food and service was amazing
Cons: delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY
Pros: The crew was helpful and seemed genuinely nice. The seats felt a little narrow
Cons: Don't call it "food." the meals were terrible. Also stop creating so much single use plastic.
Pros: The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters...
Cons: The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong.
Pros: very helpful and pleasant crew. Warm wet towels are a nice touch. I like the water bottle for each passenger at the beginning of the trip.
Cons: Slight problem at first with entertainement at my seat that did not work ,but a crew member restarted it and it worked fine after that.
Pros: We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!
Pros: Friendly service, smooth flight
Cons: Some seats were double booked, which was not realized until the plane was fully boarded, which caused very late departure, which almost caused us to miss our connection in Paris. Also the bathroom became a mess - slow to restock toilet paper, etc.
Cons: Every thing was excellent
Pros: The service and the crew were extremely courteous polite and professional .
Cons: As it is an all flights just not enough leg room and a very tight chair.
Pros: It is good to be able to go straight to Paris without connecting.
Cons: Boarding was a bit slow.
Pros: Food was okay. Everything else was great!
Cons: Did not serve the food we asked Limited choice of movies
Pros: Food and service was amazing.
Pros: The food and the service
Pros: Good food. Great service
Cons: Small seats. Crowded.
Pros: The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!
Cons: The food could be better.
Cons: No check in to Minsk from Paris
Pros: I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest.
Pros: The food was fine and it was on time
Cons: The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight.
Cons: After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay.
Pros: Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional.
Cons: Long wait at immigration in Paris (not Delta's fault)
Cons: My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months.
Pros: Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay.
Pros: All crew was great
Cons: We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any.
Pros: Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights.
Pros: I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker.
Cons: I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused.
Pros: Time was made in the air and we did not miss our connecting flight.
Cons: The flight was very late.
Pros: At least the plane didn't return to the gate and we departed 7 hours late.
Cons: All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time.
Cons: Compared to such airlines like Turkish or etihad, service and comfort was lacking behind.
Pros: I liked the croissants they gave us.
Cons: it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun.
Pros: The flight attendants were excellent! Very attentive to passenger needs and wants
Cons: The seats are just economy seats with the middle seat left open
Cons: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.
Cons: Leg room was terrible in economy and food was poor from the USA
Pros: Yes,very helpful
Cons: Canceled flight
Pros: Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price.
Cons: Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard.
Cons: The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave.
Cons: Too high price tickey and had to buy luggage
Cons: Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again.
Pros: The cheese sandwich was good.
Cons: Flight left late. Airport employees weren't helpful. The plane was hot.
Pros: Business class for great price but I’m tall and not much extra legroom
Pros: Flight was smooth and arrived early even though it left 30 minutes late.
Cons: Lufthansa should schedule more time to make connections.
Cons: I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland...
Pros: The crew was nice
Cons: The boarding process and the fees
Pros: Crew. Meal good too.
Cons: Bus rides to aircraft at Frankfurt
Cons: The gate was moved three times.
Cons: It was a different way later flight
Cons: Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights.
Cons: Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin
Pros: Service, food, on time, everything that counts was in place.
Cons: My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging.
Cons: I gave up my seat to permit an elderly couple to sit together There was an open aisle seat forward from where I was to sit and was not allowed to sit there, instead I sat i na middle seat One good deed did not another
Pros: The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight.
Pros: Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more
Pros: The staff was helpful and courteous
Pros: Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US
Cons: Boarding process. Felt like a mad dash just to scan your boarding pass.
Cons: Boarding a blitz chaotic
Pros: United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA...
Cons: United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA...
Pros: Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe.
Cons: Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B
Pros: Entertainment and food were good.
Cons: Crying children!
Pros: Smaller plane was more comfortable than the A380 that took me to Frankfort..
Cons: The cheese sandwich was awful.
Pros: Seats in business class were the most uncomfortable I have ever experienced :((((
Cons: Seats in business class were the most uncomfortable I have ever experienced :((((
Pros: flight was on time and the crew was wonderful
Cons: Plane was
Cons: Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight.
Cons: Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again.
Pros: From Munich to Toronto, it was great, especially being seated where I wanted, the window. I was able to watch great movies too, and during a 9hr flight, thats really nice.
Cons: The food could be better. Too salty. But it is better than nothing and it was hot! So that was good.
Pros: On time
Pros: Clean space, friendly crew
Pros: Flight more or less on time - efficient
Cons: Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window.
Pros: Lost my tablet and it was returned to me! Great staff.
Cons: The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done.
Pros: See above
Cons: See above
Pros: The basics were fine.
Cons: The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing.
Pros: Never got on this flight on the booked day and got out the next day
Cons: The lines for boarding are ineffective and take too long.
Pros: Very nice at check in and boarding when we arrived running from our other flight.
Cons: All fine.
Pros: Food was good. Attendants were helpful and courteous . Airline was on time.
Cons: boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line.
Cons: The touch screen did not work properly
Cons: Allow business passenger to use front bathroom.
Pros: Boarding was efficient and the crew were nice.
Cons: the seating is horrible. it was the tightest seating I've ever experienced.
Pros: Salimos a tiempo . El business es muy confortable
Cons: La comida horrible . No se limpian los baños
Pros: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
Pros: Overall a nice and good flight
Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
Pros: The crew was professional & friendly
Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.
Pros: Crew good and seat OK but not exceptional for business class
Cons: Food was average - main course could have been better. Range of movies ok but not great
Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Pros: Nice aircraft
Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay
Pros: Just the cabin crew being nice
Cons: Punctuality KLM is always late
Pros: Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short.
Cons: Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret.
Pros: Crew was in a festive mood, the meal was unexpectedly delicious
Cons: Seats ok, but could be more comfy
Cons: None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam.
Pros: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.
Cons: I would have to dream something up.
Pros: Crew was excellent -kind nice and very attentive
Cons: Entertainment went out mid flight. Had to be reset off 30 mins but cam back up
Pros: Shirt flight but well catered, boarding was efficient and quick.
Cons: Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside
Pros: Efficient crew
Cons: Long, slow line at check in. Not many new movies or tv shows
Pros: The crew was efficient. Flight left on time. Food and wine served.
Cons: No entertainment.
Cons: Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.
Cons: infotainment was down. Lost my luggage the flight was delayed
Cons: Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority.
Cons: After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm...
Cons: Please Endeavour to put the expiration date on the food served in the flight.
Cons: At some point the luggage was lost. here.
Cons: Tiny old cramped plane.
Pros: The cabin crew were pretty good. That's about all that was good.
Cons: I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again.
Pros: Good efficient flight crew friendly and helpful
Pros: Flight was delayed for three hours and was a very stressful flight
Cons: Flight was not on time and got to destination very very late pier management of aircrafts
Cons: OLD OLD plane with hard seats and tiny screens
Pros: Eveything is well arranged
Cons: Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke
Pros: On time.
Cons: No negative
Cons: One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment.
Pros: Crew service
Cons: Flight delayed.
Pros: Free wee cake.
Cons: Nothing in particular.
Pros: Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!
Cons: There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear.
Pros: Same as above
Pros: Loads of leg room
Cons: Loved everything
Pros: Same as above
Pros: leg room economy compared to KLM
Cons: full flight, no upgrade possible
Cons: I slept didn't have snack offered and no entertainment
Pros: Having exit aisle made a huge difference in comfort Crew were EXCELLENT
Cons: Food was not very good Tasteless and rubbery
Pros: Good food, good entertainment system, comfortable seating.
Cons: Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side.
Pros: Short flight friendly crew
Cons: Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights.
Pros: 10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable
Pros: Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though
Pros: Great food and movies.
Cons: Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination.
Cons: I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger
Pros: Timely and efficient
Cons: Seats are really small
Cons: My ticket did not allow me to use my status to upgrade. Never buying through Kayak again.
Cons: less expensive wifi. more confortable seats
Pros: Great price!
Cons: More food.
Pros: the crew were amazing. And the airplane we took was very modernized with all the electronics. Had a great flight
Pros: Not much except that it was a smooth ride once we were up in the air.
Cons: Space is AWFUL, Boarding waa AWFUL. Airlines consider customers cattle and don’t give a damn.
Pros: Friend service
Cons: Food, seat comfort.
Cons: We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted.
Cons: going through customs at the airport until barcelona takes in inordinate amount of time.
Pros: The entertainment and crew in flight(not the ticket crew)
Cons: First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason...
Cons: Not comfortable seating bad food fruits were smiling and they made me to check in my carry on bag to charge $60 Will not recommend or travel international again with this airline
Pros: the food was great, and they served dinner right away so passengers could get some sleep before arrival
Cons: Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!
Pros: Everything went smoothly, comfortable and staff was terrific.
Pros: Food was great! Service was excellent.
Cons: It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be
Pros: Confort and good treatment.
Cons: I didn’t have the opportunity to chiíes seats.
Pros: Staff was cheerful and nice
Cons: same as above. Was not on this flight
Pros: The 777-200 airplane was nice and comfortable
Cons: When we deplane the aircraft was a surprise having no shoulder just staircase
Pros: The new plane!
Cons: Hmmm, everything. First we didn’t get the seats we selected, then we had to pay an extra 800 for my family to sit together. Took about an hour waiting on the tarmac. Then to top it off American Airlines broke my stroller and NO apology. Never again with a third party site or American Airlines
Pros: Eventually, the actual flight was fine.
Cons: Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation.
Cons: As above, had to buy same day tickets for the entire flight.
Pros: Plentiful wine. On time departure and arrival.
Cons: Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex.
Cons: Cabin temperature was cold and food could have been better.
Pros: much room. great entertainment. great crew
Pros: The confort seat, and service
Cons: Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did.
Pros: seats and space were good
Cons: 2 hour delay and freezing cold inside the plane
Pros: The seats were comfortable and the food was very good!we left over two hours after the scheduled departure time.
Cons: I did not like having to wait to depart.
Cons: They broke a wheel on my luggage.
Pros: Straight flight
Cons: How to check-in, had to many steps to find out which airline to login to.
Pros: Flight and landing were smooth.
Cons: Touch screen worked sporadically. Wifi never worked. Boarding plane was very unorganized.
Cons: Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled.
Pros: I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine.
Cons: Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option.
Cons: Passengers too crammed in closer together.
Cons: In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers
Cons: Pretty much everything
Cons: The flight company's got changed to AA from Iberia but didn't get any email from Kayak. Send an email next time please.
Pros: Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!
Pros: This was British Airways operated by American Airlines. I'm usually not a fan of American Airlines but this was a pleasant surprise. Plane was on time and pleasant. Seating was not roomy but what we expected. We were served dinner with option for and simple breakfast. Entertainment system was up to date with personal screens and choice of movies and games.
Cons: There were six of us flying and we choice this flight because it was the lowest cost we could get per seat. When we try to check in for seating, we ended up having to pay significant fees to get seats together. I feel like this wasn't upfront and we may have used other Airlines/ flying times if we realized this wasn't the cheapest way to go. (I'll have to read the fine print better next time)
Pros: The meals were good and the flight attendants were very pleasant.
Cons: The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive.
Pros: The economy seats were relatively spacious and had a full TV menu and outlet to charge devices.
Cons: For a red eye they could perhaps ask people to turn off their lights, but it doesn't matter.
Pros: An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings.
Cons: When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed.
Pros: Everything. I had no problems at all when coming to Barcelona last week!!
Pros: Crew was very courteous.
Cons: Delayed departure.
Cons: Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min
Pros: Crew was helpful and provided sufficient food and drinks. Plane was late.
Cons: The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines
Pros: Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early
Cons: I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight.
Pros: Every single crew member was extremely helpful and friendly. Also the leg room was acceptable compared to similar airlines. Comfortable seats and smooth flight. We were even 20 minutes early to BCN!
Cons: The plane was very old and the entertainment was okay... That's if your screen worked, which mine did not. An 8 hour flight without entertainment is not the best scenario. Also, I know it wasn't just my screen that wasn't working.
Cons: All. The worst airline in the world
Pros: It was ok...I always find paris-jeddah better than Frankfurt-jeddah (in food service, plane size, entertainment...etc)
Cons: Food level need to improve...The chicken meal was not well prepared, and the chicken needed to be cooked well... flight attendent was nice and switched to a beef meal.
Pros: Food was good, crew was great
Cons: leg room was better than some but for a long flight it was tight
Cons: I lost my luggage in the final distention (Riyadh city, Saudi Arabia). I reported it, but no replay until now.
Cons: The crew should be trained more on customer service
Pros: Crew was nice and attentive
Pros: It was basically a United flight instead of Air Canada. Had usuall good quality United service
Cons: No problems
Pros: More opportunities to eat Tim hortons
Cons: Having to wait 24hra to leave Canada
Pros: Seats rotate during recline. Washrooms are nice and big. Window shades are electronic. Dims the cabin but you can still see out. Very comfortable. Very stable in the air, like a 747. Great entertainment package. Free wine.
Cons: Pretty much the worst food I’ve had and I’ve travelled a lot, all over the world. You would think on a flight to Paris that the food would be excellent?!!
Cons: Entertainment system was down for the entire flight
Pros: The seats were ridiculously small. It was so uncomfortable.
Cons: The seats were ridiculously small. It was so uncomfortable.
Pros: Confort of the plane in general and the personal device for entertainment.
Cons: The procedure to board.
Pros: Everything you would expect for a budget flight. Comfortable seats with a decent amount of leg room. Quick boarding time and landed on time.
Cons: Entertainment only available for purchase with a tablet rental. Corners of the floor were a little dirty.
Pros: Space in the aircraft. Good customer service
Cons: Not much, if anything.
Pros: The crew was friendly. Smooth flight except the usual unruly passengers
Cons: I cannot think of anything i didnt like
Cons: Food not included with insane flight costs
Pros: The flight was as good as it could be for a red eye.
Cons: Had a long layover and then the fight was delayed. The food court at the airport is a mess no order and unorganized. The central bar was ok though.
Pros: The crew and in flight entertainment were ok.
Cons: Flight delays and poor information concerning the delays characterized the trip. I will not fly on Air Canada again. I should checked their reviews prior to booking with them - it appears this is a common problem.
Pros: Air Canada is great
Pros: Well organized and stress-free flow of people/services.
Pros: friendly flight attendants good entertainment options
Cons: it was fine. I was pleasantly surprised after the first leg of my trip from Seattle to Toronto, where the staff were much less professional.
Pros: On-time, friendly attendants, efficient boarding, comfortable flight, good entertainment choices, well-paced frequency of food and beverage service.
Cons: Meal was mediocre.
Pros: The entertainment options were great!
Cons: I was in a window seat and I asked for an aisle.
Pros: Flight went fine - we got where we needed to get
Cons: Very cramped and fairly uncomfortable. Boarding was a free-for-all.
Cons: The seats were a little narrow and it made eating the meal a little difficult.
Pros: Everything is bigger than. Economy! The seat, the screen, the meal, the service, and general comfort.
Cons: When the seat in front reclined on you, you were basically trapped!
Pros: Good travel, pretty comfortable flight with Air Canada
Cons: Not the most amazing meal but well, not too bad for a plane meal.
Cons: And I paid for the preferred upgrade
Pros: We needed a wheel chair assistance. From Toronto to the gate, it was very good.
Cons: Much delay before take off without real announcement to that effect. Unbearably heat once we got on board and waiting to take off- afraid of fainting.
Pros: Captain had made up for delay we had at the take off so we came in Paris almost as planned.
Cons: Crew and service was rushed our and food was handed to us without direst addressing or eye to eye contact. It was on bases "TAKE IT IF YOU WANT".
Cons: As expected with Air Canada, the service is awful with bitchy stewardesses, the food is poor, the plane is falling apart. Midway through the flight, the plane looked like a pigsty with garbage everywhere. When serving the meals, the stewardess just said to everyone, "You want it or not" and moved quickly with many people wondering why she was behaving so rudely. In addition, we couldn't get clear information about the baggage allowance. This is partially due to booking through Kayak where they don't tell you the baggage limit and some of the flights were code share flights even though all were with Air Canada. Couldn't tell if we had 1 or 2 bags included. This didn't help with our packing. In the end we had 2 bags and wish we bought more stuff.
Cons: Even though we checked in early, and had a three hour layover, they managed to delay our bags. It will be also 36 hours until we have them.
Cons: Needed subtitles on movies
Pros: The flight was on time and that is something really important to me. There was really no complaints about this flight
Cons: My headsets weren't working but it was a really minor problem.
Pros: Wonderful crew, enjoyable flight!
Cons: Neighbor on flight was clueless to the rest of the world & left light on, video on, and used me as a pillow
Cons: Too much late. I missed all my itenerary planned by Campus France. I had to pay for a taxi and a new train ticket.
Cons: In Toronto they told us that we most likely will miss our flight. Why?? Plenty of time!! No need for miss information. Ground crew not well trained.No boarding pass was given (which is fine). 1 hour wait because of power failure at the airport in Montreal and then we are about to take off and there was an engine failure so we had to come back again . Not good stuff!!!! How would you feel flying again air canada?
Cons: Never happened since the first fligh never landed. Has to be rebooked on a united flight which took me to destination.
Cons: Flight attendants and customer service were horrible
Cons: Again flight delayed 4+ hours yet no email notifications whatsover
Cons: Seriously no leg room on long flight, uncomfortable, cramped Very delayed flight again.
Pros: Entertainment options, crew were excellent.
Cons: Food wasn't great. Dinner options were a bit of chicken with couscous and veggies or cavatappi with tomatoes. Breakfast was a piece of banana bread, which was good, but I'd have loved something with protein or a piece of fruit.
Pros: I liked the fact that the flight ended.
Cons: The "ping" concert. Since some designer genius (thanks, Boeing!) put all the controls in the armrest, exactly where any normal human being will rest his/her elbows, the controls keep activating every time you lay your elbow in the armrest. That means, your games will cancel and restart a thousand times, your volume will keep shifting from deafening to mute, and the button calling for help from the crew keeps going "ping" all over the plane. The crew ignored the calls, surely since they know what goes on with the plane, but I wonder what would happen if somebody really needed help. In addition to that, the seats are incredibly uncomfortable, narrower than ever and hard as brick. Every time I board a new plane I wonder what can they do to make it even worse, and plane designers never cease to amaze me with new medieval tortures.
Cons: It was dirty. A lot of trash.
Cons: Cramped very crowded plane.
Cons: The frustrating portion was the airline's lack of desire to fix our problems. The first flight was late because of mechanical issues and then Air Canada was not at all forthcoming in getting us rebooked on the next flight. Something that should have been quite simple involved me having to fight with workers just to get put on a new flight -- nobody wanted to actually do the work.
Pros: Boarding experience and cleanliness of the plane. Much better entertainment experience than other air canada planes
Cons: Seats were horrible - did not recline at all (seat 23k)
Cons: Upon purchase of my airline tickets I was immediately shifted from Kayak to one of your support groups Airfare.com. On three separate occasions I contacted them on the phone and each different representative was either rude or aloof at best. This was my first and last time using Kayak services. Gabriela Bartlett
Pros: Everything Price Departure Flight Food, even the wine! Service Arrival Baggages Will certainly fly with again
Pros: Trip was fine. Staff were nice. Nothing special, though. Best part is we arrived safely.
Cons: Flight staff was good; staff person I talked to on the phone the day before was impolite until I came right out and asked him not to be. Then, he changed and was much better helping confirm my flight info. THE AIRPORT IN TORONTO IS RIDICULOUSLY BIG. IT NEEDS A SHUTTLE OF SOME KIND. Elderly people and folks with disabilities would be exhausted, even with help from golf carts.
Airlines flying from Billings to Europe have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Billings to Europe
Masks required on board, masks provided on flights from Billings to Europe
Social distancing seating
Middle seats unavailable to book on flights from Billings to Europe
Testing for antibodies, testing for symptoms for flights from Billings to Europe
Waiving of change fees. Search flexible flights from Billings to Europe