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Top airlines flying Blantyre Chileka to United States
Scores according to KAYAK customer reviews
Cons: "16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie."
Pros: "Try as I might. I can’t Oh, checkin queue was ok Mid-flight snack was okay"
Cons: "Checkin online was dysfunctional, got the wrong boarding card Boarding was haphazard Flight was late Crew was sloppy and at the same time officious! Why bother with the arrival video when you acknowledge it is outdated A generally shabby outfit I wouldn’t recommend at all"
Pros: "The only thing that was good was that it was a direct flight."
Cons: "Our half of the plane was being pumped with heat while the other half of the plane was a cool, comfortable temperature. Various people complained throughout our 16 HOUR flight and they did nothing. The crew didn't seem to care that we were basically having heat strokes and unable to sleep because of the heat. They informed us that they were unable to change the temperature in our part of the plane. Yet, when we finally started our descent into JFK, the air conditioning came on. Funny how that worked all of a sudden. I will never fly them again."
Pros: "On time"
Cons: "Too crowded."
Cons: "Entertainment system hasn't worked right on the last two flights I've taken on SA air."
Cons: "Crew didn't care about the passengers. They were just doing a job just wanted to do the minimum. Dish out meals. Collect trash. Disappear. Poor customer service when serving. Didn't check the cabin when the seatbelt signs came on. Chatting in the galley when everyone was trying to sleep Locked one of the bathrooms for their exclusive own use."
Pros: "The rest of the flight was good."
Cons: "The entertainment system did not work, the seats were bad, and the plane was way too old"
Pros: "The crew was great."
Cons: "The food was terrible and the seats so small and uncomfortable."
Pros: "Good food - requested special meals. Complimentary drinks. Seats roomier than many other airlines. Easy to get help over the phone. The crew on our way to Africa was extremely friendly, on the way back they were ok. Able to help yourself to water at any time."
Cons: "Seats are hard - take a pillow!"
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Cons: "One of the interactive tv displays was not working, the crew attempted to reset the system for that one seat but was unable to fix it. Normally this would not have been a big deal but for a 15 hour flight with no onboard entertainment was disheartening. (There also aren't any plugs to charge personal devices to have watched instead)"
Pros: "The flight was very comfortable which is important for a 15 hour flight! There was excellent entertainment options and the attendants were pleasant."
Cons: "I was not a fan of the food options. Dinners were good but the snack sandwiches and pancakes served were disgusting. I also needed to purchase an adapter in order to use my personal headphones."
Cons: "Televisions didn't work; had no sound (volume) for the duration of the 15 hour flight"
Pros: "- Decent legroom - Responsive and friendly attendants - Lights dimmed for duration of overnight flight - Clean aircraft"
Cons: "- Screaming baby in middle of the night - Not enough water/ drinks service - Full flight - Long boarding process due to additional security for USA travel - Not allowed to bring bottled water on flight - High change fees ($600) - Entertainment system rebooted twice - Sound/earphones not great"
Cons: "Staff not very friendly - officious attitude"
Pros: "I enjoyed the movies, the music, and games to pass the time on the flight. I appreciated the aisle seat that was chosen for me in front. The pain in my knees were decreased and the bathroom was near. I found the staff pleasant and compliant in the rules/regulations with take off and landing procedures. The food choices were delicious and fulfilling. Overall a good experience and happy customer."
Cons: "I would like to add one more meal to the flight. I think three meals for 15 hours would be fully satisfactory. The boarding was confusing with all the different lines. In order to cut down on the confusion the staff should announce what each line is and organize it in a better fashion. In addition, for good measure during check in of the flight the extra security procedure should be explained; therefore everyone can expect this longer process and throw all liquids away plus have bags ready to be rechecked. In closing, these small changes would be ideal for a smooth transition and comfortable trip."
Pros: "Food only good thing"
Cons: "Dirty plane since the beginning Screen not working Very loud crew at night Very cold only in our area so impossible to fix Uncomfortable economy seat"
Pros: "Clean cabin, reasonably comfortable seat."
Cons: "Tons of extra security checks, totally unneeded. Staff are overly concerned with useless details (stow your blanket for takeoff, don't even think about ever using your phone until the door is opened, etc). Food was pretty lousy, as expected. Video system had tons of problems, old units."
Cons: "In flight entertainment headphone jacks were not working in my seat or the seat next to me. Flight smelled like the bathroom most of the time, and bathrooms were really disgusting"
Pros: "The overall entertainment system had to be restarted and didn't come online until a few hours into the flight. Thankfully this was a red eye, so I slept for most of the 16hr flight, however I woke up with about 5 hours left and wanted to watch a movie and my tv didn't work properly. Resolution is poor on all the screens and the sound wasn't working properly with the headphones. After trouble shooting by switching seats and sealing out headphones several times, I gave up and read a book."
Pros: "good airline; good crew;"
Cons: "tv broken all flight, as were all those around me. they couldn't fix them either"
Pros: "It's the only direct flight New York to South Africa. Food was OK but not as good as it used to be; the standards have really dropped."
Cons: "As a disabled passenger (I was in a cast and crutches) I was amazed at the unhelpful treatment received from hostesses when I asked to be moved to a more suitable seat where I could stretch my leg out. The in-flight entertainment system didn't work at all. The head hostess announced to the plane that it would be fixed after dinner but nothing changed. There were no movies or music for 16 hours. No water/drinks were served during the flight, outside of mealtimes. I was given the wrong meal but ate it anyway because I didn't want to bother the hostesses, who were quite rude and unhelpful. The plane was old, the seats hard, the whole interior showing it's age. Were it not for the fact that SAA is the only direct flight to South Africa, I would never fly this airline. The fact that it was voted the best airline in Africa for 2016 is pretty depressing."
Pros: "There was one flight attendant who served my aisle who went above and beyond for her customers. She would sneak extra dessert or wine to those she noticed enjoyed it most."
Cons: "Plane was not very clean."
Pros: "Bathrooms were relatively clean throughout the flight"
Cons: "Outdated aircraft. The TV screens were poorly functioning/blurry and very limited in selection. No USB charger available. While 3 meal options were available, options ran out quickly. I flew two other international flights earlier this year (Qatar and United) and there was a clear difference in quality that was lacking in South Africa Airlines."
Pros: "The food was fairly good and ample. RAMONA"
Cons: "It was JFK TO JOHANNESBURG- I did NOT like the having a lady insist I needed to be in a wheelchair in order to make it to the Cape Town gate of departure when I did not ask for a wheelchair. MOSTLY I DID NOT LIKE that --when I insisted I must return to the plane to get the cell phne I left and KNEW where it was left-she insisted that SAA wold send it to CApe Town and I could get it there. She claimed she phoned the flight attendants to send it on. I learned this is NOT how SAA does it and I never got my phone. I do thikn, perhaps, someone who saw it called and--being it was still with SAA I think THEY went and climed it for hemselves. I did NOT think SAA accepted enough information from me and no info at first. My phone looked just like an I-Phone. It had a rubber purple back cover on it. MOST of the entries were face painting designs that I NEED. I do NOT think SAA had the passenger who got it 10 days later in Johannesburg was aasked what was programed into it. I did NOT think the reps in lost and found were knowledgable or efficent when I spoke with them several times."
Pros: "Cheap price. Normal bording. Staff at the airport was great"
Cons: "Staff in the plane was sort of rude. They seemed bothered if you ask for more water or another wine. They served a meal and drinks and right there while you are eating they passed by with coffee quickly asking if you want coffee when obviously you are dinning and you have a cold drink. Then they cleared and no coffee offered. It's not a huge deal but it felt like they did it so to say, yes coffee was offered but nobody wanted it and got it out of their routine. Entertainment system was buggy and antiquated."
Pros: "Enjoyed the fish served for lunch. Flight was perfect, thanks SAA!"
Cons: "Despite online booking the night before and checking in at the airport, they failed to book me on the flight and had to move my seat. It was a very full flight so it made for a very uncomfortable 16 hours back to NYC."
Pros: "The simple fact I arrived safely."
Cons: "Both entering and leaving Johannesburg on South African was terrible. The plane is so hot once you get on to take off. It takes forever for air to circulate and you feel as if you cannot breathe. The rules on the flight are bizarre. They disable your entertainment a full half hour before landing. They make you remove the blanket that you've used to get comfortable from your lap and toss it to the floor not knowing your body temperature. They hover over you as you are not trusted to power down your own personal cellular device like a damn child. I will not fly this airline again. KLM and Qatar also go to South Africa."
Pros: "The professionalism of the crew. The food is good. The flight-tracker is very good. The plane is clean. Overall, a very good flight."
Cons: "The cabin is too cramped for a 15-hour flight. The boarding process is chaotic; there was no orderly boarding system. The entertainment is not as good as one finds on other airlines. Navigating the system is cluniky."
Pros: "It was so hot in the plane, the entertainment screens didn't work, the food was inedible, and the plane was so filthy- even after I wiped the seat with disinfectant wipes (I learned from the flight over), I caught a cold and the person sitting next to b=me had a cough before the end of the 15 hour flight."
Pros: "What can one say about a 16-hour flight? It wasn't intolerable. SAA economy gives you a bit more legroom than some airlines on long-haul flights. Crew was competent, pleasant. Food was palatable."
Cons: "In-flight entertainment system had some kinks. In some seats it worked OK, in others not. If you get a working site, there's a wide variety of films & music to choose from."
Pros: "Not much really. We were searched with our shoes off, body molestation at the boarding gate."
Cons: "Flight crew at my section was rude and impatient, food was horrible, entertainment was not working, and prior to that we were searched at the boarding gate and had our water we bought at duty free seized whilst alcohol bought at duty free were allowed on board. I guess water is now more dangerous than alcohol."
Pros: "The prices to fly SAA are always fairly reasonable/competitive."
Cons: "After delaying our flight for 1 hour, then 3 hours - at midnight, we were told our flight was cancelled and we would be put up at hotels for the night. After going through customs and baggage claim, we were brought outside to the transportation terminal where all of us stood, waiting for a hotel shuttle. There was no direction or oversight from SAA. At one point, a large shuttle showed up and we all boarded. We were driven to a very un-safe neighborhood in Joberg to a hotel. The hotel manager then boarded the shuttle to tell us he had no rooms for us. We were then driven back to the airport (by now, it was 2am) and left to wait for another 45 minutes outside the terminal while SAA figured out hotels. We were unable to go back into the airport because there was no one at SAA to check us back in to the flight. After 3 hours of waiting outside the airport terminal, a shuttle took us to a hotel where we were able to get less than 4 hours of rest before getting picked up to go back to the airport. SAA gave us all 25% off our next ticket - which necessitates us having to spend MORE money with this airline to benefit from this huge error. They did not pass out water or provide any kind of provision for the complete nightmare cancellation. I understand cancellations happen but this was completely mismanaged; SAA should have kept us at the gate until they were able to confirm hotel rooms instead of making us wait outside. Virgin Atlantic cancelled a flight at the same time and they had multiple staff at the terminal and all of their passengers were immediately taken to hotel rooms."
Cons: "My entertainment system didn't work and they reset it so many times that it failed to even start up. After I complained there was no resolution or compensation."
Pros: "Crew professionalism and courtesy"
Pros: "Airport staff and airplane service staff were very friendly and responsive. Standard legroom was decent. Flight left on time and arrived at destination early. I liked the plentiful bottled water and the sandwhiches that the crew left out as self-service snacks between meals during the long portion of the flight."
Cons: "Spraying of pesticides in aircraft cabin is distasteful. Seats and entertainment equipment getting a bit out of date and showing wear from use. Economy class sadly has no electrical outlets or USB ports for charging laptops. Man meals were not up to par with other airlines. More and higher-quality selection of films would be appreciated."
Pros: "The sleeping accommodations were roomy."
Cons: "I liked everything."
Pros: "The attendants were kind and super accessible. I loved that we were always able to get extra water."
Cons: "The entertainment was pretty variable. I slept most of the flight so it didn't bother me, though I noticed various neighboring passengers get frustrated with the system."
Pros: "That the flight was nonstop direct and the leg room in economy was very good."
Cons: "The entertainment system was terrible with both poor screen quality and single sided audio. You could barely understand the dialogue and needed to hold the head phones to your ears. Food was bland with poor presentation. We also received a meal at the start and end of the 15 hour flight with nothing offered in between. Seat cushions need to be replaced."
Cons: "The crew wasnt very friendly. There wasn't any vegetarian food available. There wasn't any way to charge my phone on a 15 hour flight."
Pros: "The cabin crew were great, always ready to try and make my flight more comfortable."
Cons: "The plane was old, so the seats were very uncomfortable. The in-flight entertainment system was faulty and had to be reset more than twice. The movie choices, even the "new releases, were very limited and VERY outdated. The food was appalling, and by the time I eventually got to "choose" there was no longer a choice to make as they had run out of options. Very sad indeed"
Pros: "Dinner was delicious!"
Cons: "They "ran out of the food I wanted by the time they got to me. No big deal accept for the people behind me got the food that they supposedly ran out of!!! One of the flight attendants was constantly rude to me. Did not catch her name so I guess that cant be addressed."
Pros: "Please see comments above. They apply more to Joburg to JFK flight. Sorry, I filled the wrong area, but I mean well. Thank you. You may contact me on my email: firstname.lastname@example.org"
Cons: "The check -in counters were completely overwhelmed and the staff were doing their best but the computer system was also barely working. Waited for 1.5 hours to check my luggage."
Pros: "I was stuck in a seat with non-functioning entertainment for the 14hr segment of my flight. The attendant attempted to help me by restarting the system three times, but when that did not work she simply noted the seat number for the engineers to fix and then offered nothing more than a shrug and a "sorry, that sucks". JNB to JFK is a *very* long flight to be stuck in economy with non-functioning entertainment. I was not offered opportunity to change seats or any other amelioration. I have submitted feedback to SAA directly and would appreciate Kayak's help as well."
Pros: "Crew is excellent. I felt dizzy while entering the flight how one of the crew helped me I can't forget. He at ice gave me water and helped me to my seat. I love you gentleman. Stay blessed"
Pros: "Its the shortest flight to the USA"
Cons: "The planes are getting very old and are looking tired. Everything from the food to the entertainment tells the story of an airline that is struggling to stay afloat. Customer service is nearly non-existent, the crew barely makes the grade and there is really nothing to be excited about when flying with them."
Cons: "The flight was delayed by an hour but the gate security did not allow passengers to leave the gate to go to the bathroom or shop in Duty Free. They also did not explain why. The entertainment system did not work well. It kept cutting off and had to be reset by the flight crew multiple times so it just wasn't worth using."
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "The crew whas perfect, the seats comforted and the food whas good."
Cons: "Water to drink during flight."
Cons: "The toilets were filthy. The tv touch screens didn’t work"
Cons: "Could have a better seat like 30A on Boieng 387-8 Quantity of food should be improved Quality of food should be improved"
Pros: "Nice aircraft and comfortable seating in economy with a good selection of music and movies on the seat back entertainment. Business class was mostly empty and looked very nice and roomy. They should upgrade their frequent flyers the way other airlines do to fill those empty seats and generate the good PR that results. The food was good in my opinion, and the Ethiopian coffee is great. Affordably priced tickets was the selling point for choosing them. They are a young airline and while they go through the motions of being a modern service-oriented airline, but alas for the most part they aren't there yet."
Cons: "We've flown a few Ethiopian Air flights now and while the flight attendants are nice, they aren't always on top of things and paying attention to the needs of the passengers. Not as helpful or attentive as we're used to. Boarding is chaotic and the overnight transfer at Addis Ababa is a total mess. If you get to leave through the airport in the early morning things are relatively painless, but what a nightmare of pushing and shoving chaos when it's busy. The hotels they put you up in are mediocre at best. Last week we enjoyed a long wait for the bus ride to the hotel, cold food when we arrived, and a nice hard bed to "sleep" in. We probably won't fly Ethiopian Air if we have to overnight in Addis Ababa again. I'm willing to pay up to fly another airline and skip the overnight as it's just not worth the hassle."
Cons: "Food must be better"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Pros: "After the Kigali Addisababa segment this was vastly superior with a newer aircraft"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Cons: "Stop using old planes with no personal entertainment systems on the back of the seats."
Pros: "I love the entertainment and frequent availability of food and drinks"
Cons: "The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair"
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "good onboard service"
Pros: "Cheap. Good for connections in Africa."
Cons: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Pros: "Very comfortable airline with enough leg room.The crew were very professional and nice."
Pros: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Cons: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Pros: "Nice crew"
Cons: "Aircraft and business seat just medium Food quite as fast-food service"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Cons: "The entertainment system wasn't working properly. I requested Asian Vegetarian Meal and they gave me regular Vegetarian Meal."
Pros: "Amazingly smooth flight and landing."
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Pros: "The food was delicious"
Pros: "Staff very friendly"
Cons: "Bathroom cleanliness"
Pros: "Loved having traditional ethiopian food"
Cons: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Pros: "Everything Kosher food was excellent"
Cons: "There was a deley of 3 and a half h"
Pros: "Crew and service"
Cons: "On board entertainment was not up to date. Old movies. Little choice."
Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Cons: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Pros: "The flight was ok, left late but didn't impact our arrival time."
Cons: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Cons: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Pros: "Crew on flight were very nice and responding."
Cons: "The flight was delayed but they didn't tell us, they kept saying we are about to board the flight in a few minute. eventually it was an hour late. It's not a big delay but the way they acted like they didn't know anything and didn't tell us anything was not OK. Other then that flight was fine. there is no electricity or multimedia and not even a USB charge!"
Pros: "Service & Staff"
Cons: "They don't need to translate everything into Ethiopian language. There isn't a single person flying from Addis to Malawi (or Malawi to Addis) who speaks Ethiopian, so it's a waste of everyone's time and interrupts the movie, sleep, and meal."
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Most things were fine"
Cons: "I don't like the 787 dreamlike at all: it is not built for pax like me who are taller than average. I can hardly remember an occasion when any of the cabin crew smiled."
Pros: "The best flight ever and the crew is super cool"
Pros: "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
Pros: "Excellent staff, professional and friendly. Nice food"
Cons: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Cons: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Cons: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
Cons: "We were treated poorly at Kigali airport. Airport and Ethiopian Air staff provided horrible service. Completely unacceptable."
Pros: "I enjoyed my stay at the hotel. It was clean and the staff made sure to make every attempt to clean the room. They gave 2 bottles of water each day. The flight on Ethiopian Airlines was smooth, kind crew and clean airplane. Airport was well lighted and had big sighs."
Cons: "This is what I didn't like, there guys there driving white cars or trucks that pretends to be taxi drivers. Don't use them. They are thieves and fake as hell. His name is Nasah, a guy from India, drives a white land cruiser. Please avoid them. Use the regular toyota cars that hat TAXI written on it."
Pros: "In coach, tge seats were very comfortable.The 787was quieter andsmoother formy 9.5 hour flight. The staffwas excellent."
Cons: "it was great."