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Pros: Reach early

Cons: No ac but it’s ok

Pros: Staff were great - courteous, professional and friendly. Plane was a fun experience as always.

Cons: Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights.

Pros: Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!

Cons: The delay due to mechanical problems

Cons: Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer.

Pros: Crew was friendly.

Cons: Flight was delayed for over an hour, no explanation given. Further delay as we sat there after nearly everyone was boarded and people trickled on for probably 20-30 min. It seemed like they were just taking anyone on the flight that they could find wandering the airport. Conditions were cramped, miserable, seats uncomfortable.

Cons: flight was delayed 2hrs because "the plan was messy". in my opinion it does not take 2hrs to clean a plane so I felt as if that was an excuse for something else that was bad on their part. Even if someone puked on the flight before that, that can deffently be cleaned in a quarter of that time unless the airline is to cheap to have the cleaning supplies on hand.

Pros: I got the same seats with my kids

Cons: That I missed my flight back to Denver and had to pay for a new flight for the next day

Cons: Flight to Vegas was delayed several times. Flight from Vegas to Denver canceled… Waiting for my $500 lien voucher from front tier…

Pros: New seats, pleasant crew

Cons: Flight was already an hour delayed which is understandable and unavoidable. What needs serious improvement and any airport/airline should not tolerate is delays from baggage handling services. Once we boarded we watched the baggage crew unload the last flights bags including USPS parcel cargo. Then our baggage had to be loaded. Sat on the plane for 50 mins before backing out of terminal. Complete lack of urgency on the part of the baggage handlers was very frustrating to many passengers.

Pros: Overall just fine.

Pros: Everything went very smoothly.

Pros: Portland, Oregon agent customer service

Cons: This weekend has been an awesome spending time with my Arizona family..... but my experience at Phoenix Sky Harbor International Airport is DEFINITELY NOT "America's Friendliest Airport" as they like to advertise throughout the airport! When I went to check in with the exact same airline that the 7 of us flew out on, Sun Country Airlines, I was told that my bag was suddenly 9 pounds heavier than when we left.... even though my bag was packed EXACTLY the same and nothing had been added. As we were finishing up paying, a random lady from the ticket counter stopped me and in a very snobby and aggressive way told me I needed to check an additional bag. I was BEYOND CONFUSED because this bag was considered a FREE "personal item" when we left Portland and now I'm being forced to pay an extra $40 dollars. She then started talking to me VERY aggressively and belittling me as if I couldn't afford the extra charges. That was not the problem! I wanted an explanation as to why the policies are suddenly different just 72 hours later? After I re-ran my card and paid the additional charge, we start to leave again, AND THE SAME GIRL tells me I need to check ANOTHER BAG that was considered a "carry on" when we left Portland. She was starring at my family, our belongings, not listening to what I had to say and continuing to harass us, while demanding I pay more money, without answering any of my questions! I spent $120 to check our bags just to get back home- $75 more than when we left! I asked for her badge number to reference my conversation with her when I call and speak to her manager and she refused to give it to me! Her body language was defensive, unapproachable and snobby- rolling her eyes multiple times.I was able to see read her name on her badge before she flipped it over, "Mika" who happens to be based out of Portland International Airport but working out of Phoenix Sky Harbor International Airport today, December 10th. Sun Country Airlines advertised themselves as "travel convenient and trouble free for all passengers"...... WHAT A JOKE! I will NEVER fly on this airline or recommend them to anybody ever in my life! This has been the WORST TRAVEL EXPERIENCE AND CUSTOMER SERVICE in my life. #DoubleWhamy #SunCountryAirlines #SkyHarborInternationalAirport #AmericasWorstService #DontFlySunCountry #NotFamilyFriendly

Pros: Very friendly staff!

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: Vary friendly staff!

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

Pros: Everything !!! Everything was perfect as usually!!!

Pros: Nice flight, good communication, on time takeoff and early arrival.

Pros: The crew was friendly and helpful.

Cons: TSA was backed up. The crowds were awful. After undressing we were unable to get back to our cell phones and wallets. We thought the money was gone, but everything fell off the conveyor line and buried them. There was only one small bench to sit on to redress, and so many people, they were literally falling on top of us. The plane seats had no legroom and my arthritis started acting up, because of no room to stretch out. Then some of the people wore so much perfume, etc that I had trouble with my Asthma. Parking was very expensive. Signage was very poor at times. Finally when we got back, late, all the gates were taken so we had to wait for one to open up. Honestly flying has gotten so bad we agreed next time, either drive ourselves or try Amtrak. Maybe next time we'll just send flowers to the funeral.

Pros: Timing and quickness

Cons: Nothing

Pros: the staff was great from check in at the airport until I landed

Cons: I wish the snacks were heathy like dried fruit and nuts

Pros: They are always nice and considerate after 4+ years flying constantly. They rate #1

Cons: No complaints

Pros: For the most part the trip was wonderful.

Cons: I was unhappy because every leg of my journey I was being charged for my baggage. I thought this was unfair. Those working with customer service was not helpful either. They were frustrated and thus frustrated me. In addition my flight was late leaving the airport and the captain nor the stewardesses gave an explanation. This was unacceptable. We were late over hour.

Pros: American Airlines for me is always better than Spirit but not as good as Jet Blue.

Cons: This trip was different except that I was disalpointed they didn't warn passengers about the whole island power outage until the plane was landing. No doubt this made a more convenient flight for them but I will always value a company that puts its customers first. The scene at the airport was very chaotic with reservations scrambled, bags missing and cars being rented by employees with flashlights.

Cons: I was not able to choose my seat for this flight. The person on my left kept stretching out invading my personal space. Was extremely cramped!!!

Pros: No surprises, boarding, friendly plane staff, carry on so didn’t have to worry about baggage issues , on-time

Cons: Pilots flying: the plane would turn or ascend/descend in such a way that I felt that I was going to pass out. I was not intoxlcated nor did i experience it on my previous flight nor the majority of this flight unless maneuvering was occurring. Also, again, worthless wifi

Pros: Enjoyed the new legroom

Cons: No snacks

Pros: Not bad overall. I was exhausted at one point and passed out in my chair. I would have missed my flight if the gentleman boarding people hadn't noticed and woke me up to ask if I should be on the flight. I was out so deeply that I hadn't heard any announcements. There wasn't any food on the three flights but a cookie waffle thing and that was all I had during the 13ish hours I was on planes. The staff was super awesome and nice. Space wasn't any different than other planes, but tight on the first flight. I got lucky on the last two.

Cons: I was starving and dehydrated.

Cons: Was unable to make it

Pros: Direct flight

Cons: Not really a negative thing to say

Cons: seats

Pros: Inexpensive flight

Cons: Boarding , they didn’t register my boarding pass

Pros: All attention

Cons: No comment

Cons: Flight was 45 min late inbound to ATL

Pros: The attendants were super sweet. I had hurt myself before the flight (nothing caused by the airline) and they were very accommodating. One of the workers pushed me in a wheelchair to luggage, which was super helpful. First time flitting on Jet Blue and it was a very positive experience.

Cons: There is a control on the armrest and I accidentally messed with my boyfriends controls (lowered the volume). Also, the touchscreen needs to be a bit more sensitive. I tried pausing the movie I was watching and it forewarned the movie. I tried to find the spot I was at but while pausing (announcements during the trip) it kept forwarding so I have up on that movie. Minor annoyance.

Pros: Easy onboarding process. Great leg room in economy. Short flight but got coffee and cookies

Cons: Crew seemed a bit grumpy

Pros: Absolutely nothing !

Cons: The staff from beginning to end where rude inattentive , the seat where extremely uncomfortable. Gate change multiple time within the last hour

Pros: The punctuality of the flight

Cons: At a certain point the plane was so unstable for more than a minute . I don't know what was happening but many passengers and I were very uncomfortable .

Pros: The people I met

Cons: The delays

Pros: Friendly crew and right on time. It was an easy travel experience.

Cons: Tight leg room and paying to choose my seat in order to check in online

Pros: Very friendly staff.

Cons: There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun.

Pros: Fruendly

Cons: Fees for bags

Pros: Not crowded

Cons: Fees for bags

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

Pros: Never flew on a Cessna, loved the scenery!

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Got to sit next to the pilot!

Cons: Nothing, it was an absolutely breath taking flight!!

Pros: Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!

Cons: Connection booked too close. Missed flight, new flight delayed. Kayak booking does not leave enough time to transfer.

Pros: Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!

Cons: The delay due to mechanical problems

Pros: Overall just fine.

Pros: Everything went very smoothly.

Pros: Friendly crew and right on time. It was an easy travel experience.

Cons: Tight leg room and paying to choose my seat in order to check in online

Pros: Not crowded

Cons: Fees for bags

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Pros: No TSA!!!

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Vary friendly staff!

Pros: Direct flight

Cons: Not really a negative thing to say

Pros: Nothing

Cons: Waiting for 2+ hours at the gate waiting for the plane to leave.

Pros: Nothing

Cons: How we were all told after most were ay the gate it was changed to a different gate once there we were told that it would be ay least 2hr late for maintenance. I'm handicapped couldn't get around that was time I could have spent with my family and I was Hungary snf needed to use the restroom which couldn't use until boarding. Very unprofessional I wouldn't give a better grade than a d'- not sure if I would use this airline again. At least we could have comped a free soda and chips. Since the airline new that was happening ahead of time and we could have made choice our selves what to doyou people charge for or fee for anything we might want to change but it's ok for you to treat us poorly sincerely Eugenio Cortez

Pros: Service, on time flight.

Pros: Smooth flight. Nice option to fly to small airport closer to home.

Pros: Flight from Havre to Billings was fine, from check in through security and to the flight. Smoke from CA, OR, NV fires really limited the view, but CapeAir did fine with their service

Cons: Seats are a little small, but that is to be expected in such a small plane. Other than that, the flight was great.

Pros: Friendliest flight crew, airport attendants and security agents anywhere.

Pros: Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!

Pros: The flight was fine nothing special it’s good for getting you from a to b

Cons: The seats are small just like all airlines but no snacks were provided even though the plane was delayed 2 hours because of weather

Pros: Friendly crew and right on time. It was an easy travel experience.

Cons: Tight leg room and paying to choose my seat in order to check in online

Pros: Overall just fine.

Pros: Nothing. Everything was mismanaged and poorly handled.

Cons: The incompetency

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Never flew on a Cessna, loved the scenery!

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

Cons: Not getting assigned seats had child and 84 year old all different seats. Eventually seated with child not elder or spouse but stressed. Next time would do first class for elder. Had no luggage at all just needed everyone together our elders are sometimes like children unfortunately.

Pros: Timing and quickness

Cons: Nothing

Pros: Excellent explanation of safety procedures, hilarious

Cons: Small back corner seat

Pros: Just the flight price

Cons: Spirit airlines works at Internatiinal Airports but any employee speaks more than one language (only english), No free food. The seats are uncomfortable. The customer service are not good ( no smiles, orientations etc.) baggage fee too expensive! We have to paid for everything.