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Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Vary friendly staff!

Pros: Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers

Cons: 2.5 hour delay with no information or confusing information about departure prospects.

Pros: Crew was pilot and helpful in explaining the situation to me.

Cons: Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in.

Pros: I flew in from Houston, TX to visit family in Sharon, VT. The closest major airports are Boston and Manchester and both are several hours away. For a few extra bucks, I can fly to Lebanon, NH thanks to Cape Air and save my family members hours and hours of driving. Very convenient. The Cape Air staff and pilots are always super friendly!

Cons: The plane can be kind of loud; it is certainly a good idea to pack hearing protection.

Pros: Staff were great - courteous, professional and friendly. Plane was a fun experience as always.

Cons: Not Cape Air’s fault, but the smoky haze (from fires in CA, OR, NV) diminished some of the long views - vistas were not quite as beautiful as on past flights.

Pros: The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

Pros: I just loved Southern. It was so easy. I avoided the hassle of the main airport, the parking problems and the waiting in line. Everyone was so friendly. I will definitely fly Southern again!

Pros: The flight was cancelled No apology or compensation

Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

Pros: Smooth flight. Nice option to fly to small airport closer to home.

Pros: Excellent woman taking care of a delayed flight. Handled passenger and boarding process as well as check in beautifully and so kind and efficiently!!

Cons: The delay due to mechanical problems

Pros: Easy, painless and on time!

Cons: Everything was great!

Pros: All except TSA check

Cons: TSA check for domestic flys

Pros: The plane was held a few minutes to give us time for a quick transfer since we were late arriving. Even our luggage made it onto the plane with us. The whole Hawaiian staff and crew were so helpful getting us to our connecting flight in time. We were even offered a yummy Rum Punch drink on our flight. Hawaiian flight attendants all the friendliest and most helpful of any airline I've experienced!

Pros: The seating and the pleasant stewards.

Cons: NA.

Pros: Boarding was not announced per zone. Zone 1 and 2 were boarded and then 3-5 all at once creating a huge line. Rated 1 on food and entertainment as short duration of flight didn't include either of those.

Pros: The assistance given from curbside to the gate for my husband and I who are elderly and I am disabled in a w

Pros: Received full refund for ticket.

Cons: Flight was cancelled with no reason provided.

Pros: Everyone was super friendly

Cons: I was the only person on the flight. That was kinda weird. But it was a smooth, easy flight and I would definitely use them again.

Pros: The flight was cancelled No apology or compensation

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: All except TSA check

Cons: TSA check for domestic flys

Pros: small plane soft landing

Cons: pilote acts like army general single pilote only air vent poor in plane

Pros: Got me to Boston, eventually, safely. Nice view from low altitude. Plane provides for an intimate experience with pilot and fellow passengers

Cons: 2.5 hour delay with no information or confusing information about departure prospects.

Pros: Fun flight to the cape. Awesome pilot

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

Pros: Never flew on a Cessna, loved the scenery!

Cons: The flight never occurred and wasn't told.

Pros: Great timing

Pros: I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!

Pros: It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful.

Pros: Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard

Cons: Not much you can change on a puddle jumper

Pros: Entire experience was perfect

Pros: Crew was very accommodating with people who had medical situations that required extra time boarding, plus wheel chair assisamce.

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

Pros: Crew ok

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

Pros: PERSONAL TREATMENT!

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

Pros: Comfortable seats, good seat assignment

Pros: flight attendants were great

Cons: gate agents were very unhelpful

Cons: No free entertainment available on a 5.5 hr flight. Touch display for movies didn't work very well.

Pros: The crew

Cons: Wasn't in the air long enough to not like anything

Pros: Easy upgrade to extra space!

Cons: Temperature was too warm in the cabin

Cons: I really didn’t like the Hawaii check in process. I purchased the ticket through kayak , JAL to Honolulu.Of course I went to JAL counter to check in, but the service lady told me I have to go to Hawaiian airlines. Cause the flight was share by JAL through Hawaiian. What a mess!

Cons: Last raw no window For window seat

Pros: Comfortable seats, good seat assignment

Pros: Very friendly staff!

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

Pros: Vary friendly staff!

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

Pros: Hawaiian staff and crew are fun people to be around.

Cons: Last minute gate change.

Pros: At airport they pulled my husband aside for random screening making us last to board jet.

Cons: Seats uncomfortable. Movie selection mediocre

Pros: Easy upgrade to extra space!

Cons: Temperature was too warm in the cabin

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Pros: The fact they were at least able to change our flights twice.

Cons: While we were in the Hawaiian Airlines Plumeria lounge, they should've let us know that we were about to miss our flight. Especially with taking care of an 8 month of baby, sometimes you lose track of time. We missed the original flight even though we had asked the front desk agent to contact the gate to hold it for us for a few minutes. When we arrived at the gate, the ramp had already been retracted so we missed our flight. Next flight was the next day so we had to rent another rental car, another night's hotel totaling an extra $200 in Waikiki. At least they changed my flight without fees. But overall a bad experience.

Cons: Last raw no window For window seat

Pros: Left my carry on in the overhead with about $800 in Christmas presents and was able to retrieve in after clearing international customs. Nice, friendly, kind, helpful!

Pros: Airlines has great service and long leg room than the US carrier

Cons: The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster.

Pros: The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Pros: Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time.

Cons: The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused.

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Cons: Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time

Pros: Airlines has great service and long leg room than the US carrier

Cons: The TSA line in Kona is a nightmare, almost missed my flight. Took over an hour. So slow and people dont make any effort doing their job faster.

Pros: Smooth ride and got in a little early that’s always a plus!

Cons: Nothing everything was great! Keep up the good work!!

Pros: Short island hop but still great staff is just HAPPY

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

Pros: Very friendly staff!

Pros: Never flew on a Cessna, loved the scenery!

Pros: The flight was smooth and relaxing

Cons: Nothing