Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Don’t go overboard"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Professional crew attentive."
Cons: "More local information weather etc."
Pros: "Everything was GREAT !!"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Cons: "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "Crew was friendly"
Cons: "Food was not good"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "The sits are uncomfortable"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "The plane was newer and the flight itself was good"
Cons: "Poor service onboard. Flight attendants showed little care and were curt. Ordered halal meal but were given vegetarian. It was bland and tasteless. My wife ordered drinks that never came. The armrests were stationary adding to the discomfort. Unfortunate how the international service experience is so much worse than domestic."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "I was able to get a gluten free snack"
Cons: "Tried to get an upgrade at the gate and they said our ticket wouldn't allow it."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "Friendly staff and onetime aircraft"
Cons: "Nothing in perticular"
Pros: "One of The crew members a guy from Texas was nice"
Cons: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
Cons: "Not having a seat assignment until arriving at the gate."
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything was great"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "I didnt ever purchase that ticket"
Cons: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."
Cons: "weather and computer issues caused us 7 hours late"
Pros: "The crew was so nice and helpful and the Captain’s in-flight announcements were helpful."
Pros: "No problem with the flight itself"
Cons: "Fewer gate changes"
Pros: "Amazing crew"
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Pros: "Crew were very nice."
Cons: "flight delayed, gate busy when we got there, took train to next terminal and gate, plane was there for another 20 minutes but...door was closed and couldn't board...rebooked to different airport"
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "The plane did not crash."
Cons: "Pilot to passenger communication. On time departure. Cleanliness and comfort of plane. Bigger plane to accommodate roll aboards. Flight attendant’s attitude. Ticket price, but there’s no competition on the route."
Cons: "Communication among crew members was terrible. We had to ride a crowded shuttle over to the plane only to be told we could not get off because the crew was running late. The crew shows up and begins their pre-flight preparations, but we then could not get off the shuttle because of broken air system"
Pros: "Pilot and crew were great even though we had lots of delays due to weather"
Cons: "Gate agents were a little rude to some customers"
Pros: "The crew was pretty nice. The seats were actually comfortable."
Cons: "I don't know; it's economy in a plane. It is what it is."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "Flight was delayed, and unclear why."
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Pros: "Much better flight. Nice quick easy boarding and getting off. quick easy overall. Seats were much more comfortable"
Pros: "Short flight"
Cons: "Negative leg room. If the seat next to me had not been vacant, my legs would have lost circulation."
Pros: "The TVs and free movies!"
Pros: "Very comfortable flight!"
Pros: "Newer plane. Ceiling light. Pilot’s skills!"
Pros: "Lunch was GREAT- usually fly Delta but this was comparable."
Cons: "WiFi, ESPECIALLY when you pay for a first class ticket, should be free. Further, the instructions for connecting to paid WiFi are NOT printed clearly anywhere. I had to go to the internet while on the ground. There are many movie and TV show options for free on your own device, however."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Cons: "Flight delayed two hours."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Pros: "Same as above. Very pleased"
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Cons: "No charging outlets on seat ( this something pretty standard on most planes now). The flight was delayed because of the plane had a problem with the tire. The passenger next to me had a broken tray with tape around it. The bathroom had a broken sink."
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Pros: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Pros: "It makes such a difference when the attendant is happy and clearly enjoying her work and trying to make a difference. A fantastic boost after a long flight"
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Pros: "mango juice and soft blankets"
Cons: "too much time between meals"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "The seats were more comfortable. You"
Cons: "The middle seat and the guy in front of me who decided to recline!!!"
Cons: "Haven't taken it yet!"
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
I’m sure it’s due to Covid but I feel the staff could have been more friendlier. They seemed very shy but overall they were very pleasant and nice
First time flying Frontier I would fly Frontier again.
Pros: "Boarding process was easy"
Cons: "Check in and fligjt info were bad, check in online was not possible and no customer svc available to assist, neither via phone nor online chat, website constantly out of order... we could only do something at the airport, long line of waiting"
Pros: "Crew was rude, inattentive and unhelpful"
Cons: "Retrain the crew, female flight attendant was the rudest I have ever encountered in 40+ years of flying"
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Pros: "when our first flight was delayed so long many of us would have missed our comnector so they held the flight until we got there."
Cons: "more staff, not overworked and rude. better communication. no lost luggage."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Crew was amazing. Flight was good. Take off and landing was very smooth."
Pros: "Getting off the plane was made easy and exited with a smile."
Cons: "Seating and in flight entertainment."
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Pros: "Crew was excellent, always smiling and upbeat!"
Cons: "I don't think it could have been, I will definitely fly Frontier again!"
Cons: "Being on time, giving free snacks/beverages, communication"
Pros: "quick and easy boarding and disembarking, great pricing"
Cons: "reclining seats"
Pros: "Crew was amazing. Seats were roomy enough. Prices were good (Frontier is a no frills airline)."
Cons: "Flight delayed 2.5 hours. Gate switched without being notified. After arriving in CLT at 12:30 AM had to wait another 75 min to get bags. No explanation from the airline as to why the baggage delay, no Frontier office at the airport, and cust service seemed uninterested about it."
Cons: "Crabby cabin crew, seats don't recline, a metal bar in the seat was poking acres my back the entire flight. I'll never ever save a couple bucks and fly like that again"
Pros: "Price, that's all I can say..."
Cons: "I'm 5'11" and 140 lbs. Would be called skinny by most. I really feel for those unfortunate souls who get a mere 2-3" OR LESS of knee room before hitting the seat in front of them. What a joke!"
Pros: "The personal is berry frendly"
Cons: "seats hard $45 charge for carry on unexpected charge because of carry on fees"
Cons: "Paying for an isle seat, paying for pop, paying for a carry on that fit under the seat. Also the 2 hour delay. The flight attendants were anything but friendle."
Pros: "It was cheap. also on time both ways"
Cons: "Uncomfortable seats don't recline, no space hard seats, no elbow room"
Pros: "Very low round trip price. Plus, the flight was not super early in the morning."
Cons: "Extra charges for checked bag or carry on bag."
Cons: "THE most uncomfortable seats ever!! The seat bottom has been reduced in size by half - the edge hits mid-thigh - and all cushioning has been removed - like sitting on a folding chair, but less comfortable! And the pricing: I paid as much to bring my luggage with me as I did for my "seat". And to top it off, it was a red-eye flight and the crew were yacking the whole time. I will NEVER fly frontier again."
Pros: "Friendly staff"
Cons: "Over 5 hour delay- it big time messed up our plans for the day :("
Pros: "They said they would refund me 150 for the hotel I booked in denver via check (haven't gotten)- and they gave us a 200$ voucher."
Cons: "They cancelled my flight after I was at the gat for 4 hours and made it seem like the hotel i booked for that night in Denver was a loss"
Pros: "Price. Crew was very courteous and friendly."
Cons: "Space is tight. I would not recommend for anyone over 6' 2". The table tray is a joke."
Cons: "The seats are uncomfortable the bag ck was $30 on the way and then $40 on the way back for some reason. The excuse was well that was last week's rate...... really!!! To get a exit Isle seat would have been over another $40 per seat, of course no one was in them the entire flight .. they were like we'll we charge for that because our flights are so cheep. Well I dont think over $450.00 was cheep for us to go to Vegas. Oh plus the extra over $70 for one ck baggage. Never again... and that was the thoughts of a lot of people.."
Pros: "Flights on time"
Cons: "nothing. Good flights overall."
Pros: "Nice crew"
Cons: "Delayed over 3 hours and I was informed of this 1 hour before it was scheduled to depart"
Cons: "Our flight was booked at the same gate as 3 other flights. No information/announcements were made. We had to check flight boards and generally got no help. We are still at the airport. I called for help, got stuck on hold for 35 min. Also, STOP TELLING ME TO USE THE WEBSITE! If it was something I could do on the website, I would. The fact that I'm calling means your website isn't helpful."
Pros: "Not much"
Cons: "crew was not very engaged. Cramped, bumpy 3 hr ride...couldn't wait for it to end."
Pros: "Service to and from gate!"
Cons: "Pay every extra., leg? Room, water and everything, including carry on!"
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Pros: "The crew seemed concerned that I was comfortable and familiar with safety features of the aircraft and other important items."
Cons: "Space on the aircraft is limited. Seats are quite small."
Cons: "Seats not reclining, not very comfortable. To be told I had to Pay for my tiny bag to check instead of taking on plane. If I took it to the gate it would cost 60 to check at gate. Then to only be offered free water on the flight when I paid a lot for my one way flight. It seemed like a slap in the face to be told frontier is growing so fast and opening in new cities with 120 planes ordered, but they can't offer you a free juice and maybe some pretzels. I always liked frontier mainly because they were based out of Denver, but it feels like money is the only driving factor now. I fly a lot but doubt I'll fly frontier again."
Cons: "The plane landed early so we waited on the runway for our gate, and then the bags still took over an hour to arrive at baggage claim once we reached the gate."
Pros: "The flight attendants were sincerely nice and you could tell they like their jobs. The curved seats were supportive and comfortable. I like the idea of lower cost flights and a variety of seat choices. It seemed odd at first paying for a seat, but overall I like the new approach to doing business. Book your flight online or with mobile app and the add-ons don't cost as much."
Cons: "Very very poor service"
Cons: "over a hour delay because of pilot shortage"
Pros: "People were professional and everything ran smoothly."
Cons: "I'm sure there's some tiny print somewhere explaining carry-ons are $45 but it should be more obvious when booking - even if you do it through a third party. It soured the rest of what was otherwise perfectly good service. Other passengerss reacted the same way. I was charged and then noticed the family next to me was charged only $40 for checked bags. The looks on their faces for having to pay for both types of bags was priceless. I mentioned the cheaper check-bag fee at the counter and she said, "Oh, but you said it was carry-on". It just felt scammy. Easy-Jet has been a discount airline for ages and they give you all the options up front so you know what you're getting into. They practically charge you for toilet paper but there are no surprises. Add the extra aggravation of LaGuardia's third world style and you end up with a frustrating day for avoidable reasons."
Pros: "The flight was on time and quick.the crew was nice."
Cons: "I didn't like that I had to buy a drink, even water. it's water it should be free. The seats were hard and uncomfortable"
Pros: "Nothing that I can recall."
Cons: "The flight was behind schedule. The boarding process was was confusing and unorganized. Waiting area announcements were unintelligible and contradicting. We sat at the gate for at least a half hour with the door closed before backing away from the gate...making the already late flight even later. The flight crew seemed bored and tired. The seats were small, crowded and uncomfortable. We waited for almost 40 minutes for our luggage to arrive at baggage claim. And, when checking in, we had to pay to reserve a seat. And, of course, we found we had to pay to bring anything more than a personal item with us on the flight. What makes the experience of flying Frontier even more frustrating is the fact that every time we fly, the rules and conditions change! Frontier used to be a great low-cost airline. What's happened?"
Cons: "Plane was dirty, flight delayed, lost my bag, awful."
Cons: "Is it really that desperate that airlines have to charge $2 for soda?"
Pros: "The flight crew was great!"
Cons: "The flight was delayed over two hours and one of the persons giving updates was difficult to understand. The flight was also very bumpy."
Pros: "Plane was clean and of a newer Airbus series."
Cons: "For all the same reasons everyone else complains about Frontier Airlines, The TSA Pre Check non participation, the paying for carry-on luggage, the seats did not recline and paying for everything but water."
Pros: "Flight was on-time."
Cons: "We had to wait for an hour for a check-in attendant at one of the largest airports in the world where there are no shops or services. Let me know when you fix that because I'm not likely to consider Frontier again until it is fixed."
Pros: "Flight was smooth and landed a little ahead of schedule"
Cons: "TSA would not accept the boarding pass from my phone after standing in line for 30+ minutes.. I had to go back to the airline desk and get a paper boarding pass and go through security again. I had to run to the gate and was the last passenger to board. Frontier's mobile app sucks. It is touted to make my traveling easier but when you bring it up, all it will let you do is make a reservation. If it would have worked, it may have saved me 45 minutes of TSA frustration."