I’m still in Atlanta!!!!!!!!!
Pros: "Delay with boarding"
Pros: "Never went on the flight."
Cons: "Awful customer service"
Pros: "Everything! the best part was that the they kept the middle seat empty!"
Pros: "The boarding was great and moved very well. The crew super friendly and helpful."
Cons: "More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not."
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "nice crew and newer plane"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Cons: "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Pros: "Good snack selection. Crew was personable."
Pros: "Seat was comfortable but not much room"
Cons: "Couldn’t understand a word the flight attendants said on the intercom system"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Pros: "The crew was very polite and accommodating."
Cons: "Seats are uncomfortable and tight."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "It was very hot in the cabin during the flight. Several passengers noticed."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "The gentleman that was calling zone 1, etc etc. was amazing. I should have grabbed his name. Kept us informed and thanked us and really appreciated our business. He rocked!"
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "the seats were ok"
Cons: "was little late"
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Cons: "If some takes up two seats , then they should buy two seats. Very simple"
Pros: "1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great."
Cons: "Baked chicken dinner was gross."
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Cons: "The flight was quite smooth."
Pros: "No food or entertainment on short flight"
Pros: "Crew worked incredible well with all the passengers that lost connection flights."
Cons: "Same thing, flight was delayed about three hours."
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "We upgraded to Delta Comfort, since the flight was a bit longer. I'm glad we did; it made a great deal of difference to have the extra space. The in-flight entertainment (individual displays on the backs of each seat) was excellent, the crew was excellent, and the flight was extremely smooth."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
Cons: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
Pros: "Crew was excellent"
Cons: "It was delayed"
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "Overall it was good"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Boarding process in Chicago was a mess. They didn't seem to be following the group numbers so everyone just boarded whenever. Flight landed 30 minutes early which was great, but then it took nearly 45 minutes before we got off the plane because there were issues with the jet bridge.
Pros: "Crew was very nice."
Cons: "They should have had vodka for bloody mary and good needs to be improved"
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Cons: "Entertainment. If the crew communicated with each other. There were multiple incorrect announcements."
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Cons: "The constant updates on delays was pretty miserable."
Pros: "EVERYTHING about this flight was a NIGHTMARE. From the delays, to the agents, to the crew - absolutely terrible. Will never fly American again. They claim the flights are full but have a TON of empty seats and don't let you pay for upgrades."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Cons: "Allow married people to travel with their news names."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Cons: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "Attendants courteous and helpful. Flight efficiently handled by pilots"
Cons: "Remote gate required shuttle. Should have been made aware so as to allow sufficient time not to rush. Advance notice that normal size carry on doesnt fit and must be checked"
Cons: "I'm 6ft2in not enough leg room"
Pros: "Experience was fine, Flight was late leaving & plane seamed pretty old. The crew however is was very good."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "American Airlines was fantastic. ALL personnel were professional yet friendly. They will be my airline of choice in the future."
Cons: "WEATHER! Any problem we experienced was weather related."
Cons: "Flight was 3- 4 hours late No food No reimbursement"
Cons: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
Pros: "Crew was friendly and efficient"
Cons: "There wasn’t any entertainment but that was ok."
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Pros: "The crew and their understanding about our frustrations with delays"
Cons: "Repeated delays. Not AA’s fault."
Pros: "On-bard snacks and service"
Pros: "I had a great experience on my flight and the staff could NOT have done a better job. I want to thank everyone from the boarding gate to the deboarding gate, for such a nice experience. But listen up Americans, the entertainment would’ve been better, if one: the internet was free like it was in MEXICO! And two: the sound worked for the movies. (That might’ve been my fault... or my phone’s fault). But, the free texting was something only available in a country to which Donald Trump (the most patriotic American in his whole wide mind) thinks is so inferior! What’s up America? Can’t afford to give us free WiFi in our planes? I hear ya... What’re you gonna do Trump, build a wall around the United State’s overpriced internet service?!? Just kidding folks! I had a great flight!"
Cons: "I didn’t like nothing! Haha... see that just sounds cool and negative to say... but if you want to get technical and check my syntax and grammar and stuff, that means I DID like EVERYTHING! And I did! Thanks American I appreciate you!"
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Cons: "I had to stand on stairs while crew served drinks! Windy on stairs. Unacceptable! I felt like a second class customer!"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "On time arrival at destination"
Cons: "No food entertainment or other amenities available"
Pros: "Quiet plane."
Cons: "No local temperature control, back of plane too cold, middle too hot. No air vents at seats. 3 hours with no drink service, went to back asked for a diet coke, was told no. Flight attendant who was in the back would not give me one, said they were doing water service now and I should wait."
Cons: "Plane had no Per-seat entertainment system."
Pros: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Cons: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Companion in flight nice Korean girl... We chatted trough all flight time"
Cons: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Pros: "No hassle. Drinks provided. No complaints."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Cons: "Limited overhead storage (S80)."
Cons: "No place to put my purse!"
Pros: "Boarded on time and was easy"
Cons: "The food"
Pros: "Flight on time"
Cons: "Need better crew the lady serving the snacks looked moody."
Cons: "Significantly late & rude, as usual."
Pros: "I was there 35 minutes early at the kiosk, checked in then it said unfortunately you missed your flight."
Pros: "Crew was extremely efficient and genuine friendly and nice. Very long but yet very pleasant flight. Thank you."
Cons: "i tried to check in and it kept saying it could not find my reservation. once i got to the airport i had to wait in 3 different lines to find the right person to rebook my flight on the same flight. I think many other people had the same problem, so it seemed like an AA problem not a kayak problem."
Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
Cons: "Flight was cancelled, no effort to reschedule in timely manner. FAIL"
Pros: "Simple and more affordable"
Cons: "To know if water had to be purchased or if it was free."
Cons: "Poor seats even in premium section. NO recline at all. Miserable for a red-eye flight."
Pros: "Birding was on time"
Pros: "Excellent flight attendant service"
Cons: "No text of gate change Wait for wheelchair"
Cons: "Never fly. Never send a messange by phone or email."
Cons: "Service was horrible! I originally had a 3 hour layover before my connecting flight which was delayed several times for various reasons which I know can be uncontrollable at times. Once I landed I only had 10 minutes to make it to my next flight in which I asked one of the flight attendants if I could move to the front of the aircraft to try and catch it and she did not allow me to do so and that they had to offload the plane “front to back.” I have seen multiple other airlines that allowed people trying to get to their next flight front-loaded off the aircraft. Once I found I missed my flight I was told that I would have to wait until midnight to fly to Orlando and then fly to my final destination (Nashville) at 6 am the next morning. I asked the attendant if they were able to provide a hotel or at the very least a meal but that wasn’t the case. I understand that things happen that delay flights but I would think this airline would be able to help their customers any way they can and that definitely was not the case! I will never fly Frontier ever again."
Cons: "Expensive food and beverage"
Cons: "Uncomfortable seating,my neck and my back hurts"
Cons: "Very uncomfortable trip. By the time I was done paying for baggage and a seat cus I don’t want to sit in the middle I could have bought a more expensive flight"
Pros: "The plane was new and very clean"
Cons: "This was the final leg of my return from Athens, Greece ....... a short 3.5 hour flight that turned into a nearly 4 hour delay arriving home at 3:40am and in with patients at work at 8am. Also when asked for a soft drink, I paid for this? Shouldn’t a simple soft drink be some courtesy after such a delay? Just thinking out loud from past experiences I’ve had with my travels"
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Cons: "They didn't know how to handle the unpleasant situation of having delay due to "the plane is having some problems and they will try to fix it asap before departure"."
Pros: "You made a huge mistake by purchasing horrible seats and then trying to cram people tighter for profit ... I try not to fly Frontier anymore ."
Cons: "The direct flights"
Cons: "We boarded the aircraft and then sat for about 20 minutes. Finally the crew said they were waiting on additional crew from another flight. About 10 minutes later five people boarded the plane, but they were not crew members. The attendants took their boarding passes and then had to ask the same people to identify themselves so they could be verified as correct passengers. The end result was that those who boarded the plane properly had to sit and wait for over 40 minutes before the plane was even pushed back from the gate. Poor handling of a late flight with no explanation as to what was causing the delay."
Pros: "On time and flight attendants were great"
Pros: "Crew was friendly. Was pleasantly surprised I didn't have to pay for the air we breathed."
Cons: "Must pay for everything: checked bags, carry-on (spoiler alert - carry-on is more expensive than checked bags), beverage service (water is the only complementary option), seat selection (I'm not clear what happens if you don't pay to choose a seat - do they pick one for you? Mysteriously, the rates to pick seats were higher for outbound flights than they were for the return flight). My impression was that I would have had to pay for a boarding pass if I didn't print one ahead of time. Total cost with all fees was definitely not the cheapest route - plan on at least $150 additional fees to add to your round trip ticket cost. I tried to get smart on my return, so I downloaded the Frontier app to my phone only to get a dagger-stare from TSA going through security because I had to show them my boarding pass on my phone instead of having a paper pass they could scribble on."
Pros: "My ticket was TSA pre check"
Cons: "Everything - best to avoid this airline unless you like poor service, paying for baggage, carry-ons, even for the seat you just purchased. You can't reserve a seat without paying extra, regardless of the seat location. Once you pay all the additional fees this low cost airline ends up being a premium with poor services. Baggage drop is silly, everyone has a problem and the line to "drop" off is ridiculous. And, expect to be delayed for no particular reason other than Frontier flight operations"
Cons: "The original fair cost was inexpensive but you pay for it at check in with extra cost to sit together and more for checked luggage than other airlines. To add to the additional costs, there was no free in-flight drinks or snacks offered. Is it asking that much for a water and a cookie. The seats and the plane overall were very cheesie. I spent just as much in the end flying frontier as I would have flying another more expensive airline. And would have gotten at least a drink and a cookie from them."
Pros: "The ticket counter personnel in Denver and in Nashville were wonderful, helpful, and took care of everyone quickly. That part was great. And the plane didn't crash."
Cons: "Frontier has so many problems - from a terrible website with very confusing instructions where even calling the help line was a nightmare - to charging for every little thing (seats!!, water!!, baggage of all kinds, etc.) When we arrived at the Denver airport we sat on the plane for AN HOUR waiting for a gate so we could get off. The stewards kept saying "just a couple minutes" so obviously someone was lying to us. AN HOUR - really - and no one could solve the problem and find an available gate so we could deplane?!? So we arrived an hour late, which is ridiculous."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Pros: "Low price. On time flight. Friendly crew"
Pros: "Staff was helpful and professional."
Cons: "All the extra charges"
Cons: "We are an hour behind"
Cons: "Didn't knno I would have to pay for seats, and carry on luggage. Seats were small and chintzy."
Pros: "I got home safely"
Cons: "Both flights were over an hour and a half late. The seat designer should be arrested! Drinks and snacks were beyond "overpriced"!!"
Cons: "Trip had over 8 hours of delays."
Pros: "Airplane crew were very pleasant."
Cons: "Having to pay to get a seat is a hidden fee. You claim to be cheap. But that quickly adds up the price. Additionally, one of our luggage was stolen and the other was mysteriously placed at the ticket counter instead of on the luggage belt. And the way my complaint was handled for the stolen luggage....I am not pleased."
Cons: "Long flights not compatible with seat design. Seems like a health hazzard. Can't keep head from falling forward. Always takes long time to check in. Kills you with fees. Will only use as last resort."
Pros: "flight was late"
Cons: "flight was late"
Pros: "Easy boarding with the zone system."
Cons: "No space at all in seats and tiny tiny tray table....to tight, way to crammed in."
Pros: "Traveling, on time,"
Cons: "They try to charge for everythin like: food, seat,snack. I thin soda and snack go for free."
Pros: "Cabin crew coped as well as they could with apparently no info on status."
Cons: "Flight delayed hours from beginning; no explanation or accurate info on website. Second leg delayed 3 hrs on ground; no pilot!?"
Pros: "The pilot was very informative and comical.It was a very pleasant experience."
Cons: "The seats are a little cramped."
Pros: "That they had flight during time I wanted"
Cons: "Jet bridge delayed getting off plane; incessant selling of credit card"
Pros: "The crew was friendly and helpful."
Cons: "The seats were hard."
Cons: "Given the expense of using commercial air for a couple of hours, would it be too much trouble for a company to care about its passengers? Even water was barely offered. I had to make a request. A woman who was claustrophobic had to endure a 4 hour flight in a seat that would have been fine for others, but clearly difficult for her, because crew wouldn't make an effort to find someone who might switch seats with her. Even carry-on luggage is now extra charge? No entertainment and stow tables too tiny for even a personal laptop/notebook. Are the companies cheap because they're broke or did the price of gas go up?? Other people's incomes aren't exactly stellar. Please look at the statistics. These are your primary customers."
Pros: "this was budget...seats are awful, no charger tray table isn't really worth anything cause you get no food, so encourages everyone to bring their own smelly food. Unless you want to spend $2.99 for bottled water"
Cons: "there was really nothing remarkable about this airline. I'd give it another shot if nothing else available"
Cons: "Delayed flight and overpriced luggage fee - higher than other airlines - I have flown a few times with frontier and every flight had been delayed by mechanical problems - the flight at the gate next to mine also had the same problem."
Cons: "The seat cushions were paper thin, the food tray was to small, they ripped my luggage, they charge you for everything even a carry on bag. Also I had to pay for that crappy seat."
Pros: "The stewards and stewardesses were extremely professional"
Cons: "I don't like that Frontier does not have staff easily found at the airport to address concerns regarding the flight/delays/luggage issues that arise and if calling them direct there is at least a 20 to 30 minute delay before being able to speak with anyone regarding your issue while you wait on hold"
Cons: "The flight attendants were rude and not helpful"
Pros: "No problems went very well"
Cons: "Nothing bad to say"
Pros: "Good price; easy to book; easy boarding; very punctual (everything on time)."
Cons: "Plane was very uncomfortable and cramped; Charged extra for everything (I thought they would ask for more money for carrying my wallet and a pocket comb.). Traveled as a couple; had to pay extra to insure that we could sit together. Are you kidding???"