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Multiple delays due to weather in Chicago, but the crew did their best to get flights rescheduled and on to their destination. I felt like the crews handled a frustrating situation very well, kudos to them! I was very glad to not have a cancelled flight.

Southwest’s point to point system caused a 2 hour delay due to the crew being late from their inbound flight. Also, the WiFi and entertainment didn’t work on the plane.

A) Checked my luggage at the gate but never got to pre board B) if we are helping with checking our carryon and waiting 40 minutes for it we should have some privileges c) luggage took 40-45 minutes to come.. d) I asked for another snack and was told the plane is full.. seriously a small snack

I don't know why flying out of Sarasota requires two plane changes.

mandatory demand customer to check their carry on because not enough people check bags.

No trays in our seats, we sat in first row, purchased a business class fare. Had to hold our drinks and snack in our hands. No plugs for our cell phones. Had to pay for it a drink cocktail each. Seats so uncomfortable.

Bring back peanuts Take our drink orders when were all seated, especially after you switch to assigned seating.

The last 30 min or so, they put the heat on full. We thought we were being basted.

Delayed 4 hours due to mechanical issues. No mention of compensation for being over 3 hours late

They wouldn’t serve us 🥤 drinks, said there was too much turbulence, I must have been on different plane ✈️

Price was crazy watch it if you Chan he your flight

On time, easy boarding. Anytime you sit in an economy seat, it’s uncomfortable. New plane and the bathrooms were in the galley at the back of the plane which seemed odd.

Terrible service - they don’t want to be there and bad food. Entertainment system in economy from the 2000s

No drink service but there was no N/A as an option to choose. Seats were extremely tight. I am under 5.5 and I bumped my knees have no idea how taller people could manage.

Flight delayed, last seat on the plane, no arrival Gate available due to the plane departing late

Kayak booked this flight with only 1h 20min layover in Chicago. This made it impossible for me and several other passengers to reach this flight. Moreover, the gate closed boarding in spite of several passengers still on their way without waiting even one more minute. However, the plane departed with 20min (!) delay, i.e., there would have been at least 15 min time to let the delayed passengers board without causing any delays. I complained and as a "thank you" the attendent booked us on the last (!) flight to Indianapolis ~7h later! Thankfully, I caught the spitefulness and the United customer line rebooked the flight to an earlier flight. Although I can't grade this particular flight since I never had a chance to take it, Kayak made the mistake of a too short layover and the crew at the gate was awful.

Flight did not have wifi service. It was experiencing technical difficulties. Definitely and old plane that needs updating.

Old 757 with poor entertainment system. United no longer partners with United for free text and email. O'Hara an absolute disaster! Limited gates clauses two hour delay. Unfortunately this appears to be the norm.

We had a delay, but thankfully I made it to my connection. Overall it went smooth

Very uncomfortable seats and seat backs, and I am only 5’9”. Delayed due to crew issues, spent a long time with no ventilation. Teeny overhead bins. Wifi worked well. Arrived safely.

First class snacks - stewardess gave out multiples to everyone until there was almost no selection left when she got back to me last in first class cabin. Nothing left that I would eat.

My feedback from the trip to Columbia to Chicago was meant for Chicago to Denver.

The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.

I understand that the plane is a regional jet, but American Airlines can do better! They have been operating these planes for 25 years by now. The seats are uncomfortable, and both boarding and deplaning are painful and waste a lot of time due to carry-on baggage.

Delays and multiple changes in gates. In accurate info sent to phone. Worst flight in years. With no apologies or recompense.

Flight was delayed for 2 hours, then last minute the change to on time. The satélite location is far and a nightmare to get to.

This time there was nothing to be better, really! Boarding on time, taking off on time and arriving earlier. The only complain is about way too long line at pre-check security point at DFW. But this is the airport’s problem, not American Airline.

Re-checking our bags, the workers were not able to help us with boarding passes for the flight, told us to wait, then ignored us while they helped many other passengers. Until I got rude, they would have left us standing there, and even then they were very curt and dismissive in telling us where to get boarding passes printed. We made it to the gate just as they were starting to board passengers. It was just rude customer service.

I had first class itinerary, yet they put me boarding group 5 from FNT to ORD! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water on that flight. I'm glad that I asked about food on the flight from ORD to DALLAS. If I fly United from ORD to any city in Texas, they always offer a hot meal and regardless if it is a time in between meal times. The excuse was that it was not dinner time yet. It was almost 6pm?? And the flight was over 2 hours. There were some healthy snack options at least, but fresh snacks like apples or something would be nice. At least offer cheese plates or similar. Please bring seatback screens like United is doing. The flight attendant in first class was wonderful.

Gate lady was short & annoyed with us when we had already missed our connection to Albuquerque. She finally gave us both center seats. American Airlines is my least favorite airlines.