Cons: "The flight was an hour delayed due to technical / gas issues"
Cons: "Had to check carry on and go to baggage carousel delaying my getting out of the airport"
Cons: "There was no entertainment. I was in one of two seats I could see that didn't have the entertainment in the seat back working."
Cons: "I pressed button for flight attendant help and no one came. Flight was delayed and made me miss appointment, turbulence, drinks weren’t served until the very end of the flight. Not pleasant."
Pros: "Good leg room Love the deboarding process from the back"
Cons: "N/a"
Pros: "Seats were comfortable. Quick check-in and boarding."
Cons: "The TV did not work. It would go out all the time and then do this annoying flicker almost the whole flight while the TV worked for both people in my row.The skipped us when they were doing drinks and snacks the first time. I was going to buy food as well and she just walked past ou seat in a rush."
Pros: "Loved their announcements - polite but instructive “keep your shoulders out of the aisle so we may quickly serve everyone “"
Pros: "Smooth in he air"
Cons: "The pilot made an announcement that on the planes arrival the wing had a crack in it and it needs to be checked prior to lift out. I am upset because if the plane was broken don’t load the plane with new passengers until your sure the plane could fly. They loaded the plane with all the passengers then made up wait until they got mechanic clearance and paperwork approved to fly. Which took approx 1.hours late. Boarded plane at 9:30 left at 10:30. Arrived very late."
Pros: "I liked that the pilot was able to make up some time because our flight was delayed over one hour in Chicago."
Cons: "The notification that the flight was boarding early. I enabled notifications and still did not receive notification that the plane was boarding."
Pros: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay, we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed another 3.5 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. The plane ride was nice with a free drink and potato chip plus a free movie. We noticed that our plane was not full. We were told our plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico at our expense? Why were they not impacted and we were?"
Cons: "We arrived at the airport early because we had to check out of our Hotel at 11 AM with luggage and no car, so we headed to the airport knowing there would be a 5 hours delay. Okay we will have lunch, read a bit and we will get through this 5 hours.Then 2 hours later, we learned the flight was delayed nearly another 4 hours. So almost 9 hours later, we finally flew out. $70.00 in meals plus checking our luggage for $25.00 each suitcase added up. Later others were offered free checking of luggage due to limited overhead storage. Only learned of a free "snack pack" to give us some food after other passengers told us of it. It was not advertised. After backing out, the plane returned due to a passenger getting onto the wrong flight. There was a guy who was supposed to be on another flight or something. How can this happen? Again another 25 minute delay. The plane ride was nice with a free drink and potato chips plus a free TV/movies. We noticed that our plane was not full. We were told our original plane was sent to New Mexico (State) were a plane was canceled. So, I ask why is our plane being canceled to assist another plane in New Mexico State at our expense? Why were they not impacted and we were? A couple was flying to Seattle to "Be with their dying son" and there was an urgency. They too had to wait nearly 4 hours more. Was the flight from New Mexico was on time? SHAME SHAME SHAME."
Pros: "NOTHING"
Cons: "They could start by not allowing a non-compliant passenger ON THE PLANE. When he was already not compliant in the damn terminal. (Dude didn’t wanna wear a mask) forced the captain to circle back and screw our timing for our connecting flight. You might say, how can we blame AA, well, because they chose to allow him to become a problem and then exasperated it by allowing him in the damn door of the plane. Now we got stuck in Charlotte for the night. Nothing like being late for your Grandma’s funeral. Pathetic AA! PATHETIC!"
Cons: "Boarding is slow and awkward, with too many passengers with carryons that don't fit. AA did not enforce size restriction on carryon bags, nor help maximize bin space. Mainstream carriers really need to rethink boarding procedures. I've been spoiled by the speed of Southwest and the attentiveness of SWA staff to the process."
Cons: "Baggage claim was terribly slow and we were director the wrong carousel."
Cons: "The big problem was a 2+ hour delay departing from Ohare. No plane. Came later."
Cons: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."
Pros: "Good boarding and on time departure."
Cons: "1) Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move. 2) Very poor attitude of crew member when asked a question when she was serving drinks. She had a very unpleasant face, and her attitude was like she was not happy on what she was doing"
Pros: "Loved the food that was served for my flight and the complementary beer."
Cons: "Well, the seats could have reclined more but this is the price you pay for air travel :)"
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Cons: "Nothing"
Cons: "After take off I could no longer hear anything through the headphone jacks. Staff was VERY rude & unpleasant the whole trip. Feed half of my family, and left the other half of us to sit there until there was only one choice left, Then completely forgot to serve me anything."
Pros: "First time flying united and i love the bag policy. Great airline"
Pros: "One of the crew couldn’t find extra pillows or blankets for my kids so they grabbed some from first class. I was very happy that they made the extra effort and looked passed the social economics of air plane seating class."
Cons: "Bathrooms were dirty"
Pros: "Excellent on board cabin service"
Cons: "Gate boarding announcements we're difficult to hear and understand."
Cons: "It took 35+ mins for bags to be unloaded in claim area. And I was 1st class!"
Cons: "We were asked to be at the airport 8hrs ahead of time, so we arrived 3am. United desk workers arrived at 4am."
Pros: "Food and crew were fabulous"
Cons: "Entertainment is a train wreck - not work after paid 7.99 x 2"
Pros: "Again we had more leg room than on most flights. Attendants were nice. They held this flight for us because our previous flight was delayed, we ran in and they closed the door. Thank you United! We only had one day visiting our son and his wife near Seattle, if we had missed that flight, I don't know when we would have gotten in. We would have lost our day."
Cons: "My entertainment console was the only one that was busted."
Pros: "crew"
Cons: "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
Cons: "It seems to me the time scheduling , is getting a lot better and all fly's are getting in and out on time !"
Pros: "Cheap flight"
Cons: "Frontier intentionally makes you uncomfortable so that you purchase more “extras” that are standard on other airlines. During this flight there was also a lot of confusion and poor communication for boarding for myself and other passengers. Masks were not enforced on the flight and the passenger next to me didn’t wear his at all and was also smoking his vape pen during the flight."
Pros: "The two flights were smooth."
Cons: "My flight was cancelled and me amongst other passengers did not get a voucher for a hotel. So I spent 18h at the SFO airport. My layover in Denver had originally been 2h this time it was 9h. By the time I finally got to Phoenix I have been travelling for over 29h. On top of it all I was charged $45 each, for my baggage as well as my backpack ($90) which I found rediculous!"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "Very difficult to get through to someone to get seat selection and confirmation. I was told at gate that I would have to pay more if I wanted an aisle seat. That is crazy. Food selection is awful. Willing to pay if food selection was better and healthier. Would like to see a Frontier Magazine like other airlines have. Good crew."
Cons: "See above remarks."
Pros: "Not much"
Cons: "Cost of bags, not understanding person in terminal during boarding, plane seats; I keep saying we will NOT Frontier again. I must have been desperate."
Cons: "Seats are hard and our row was not allowed to recline. Late take off and late landing, plus we did not have a gate for 20+ minutes after landing. Crew acted like they wanted to be somewhere else."
Cons: "Waiting to long and is rhe same thing as Spirit ...."
Pros: "Nothing."
Cons: "Frontier sucks. Long weights, terrible customer service. I will never book through a 3rd party ever again."
Pros: "I liked the price, clean aircraft."
Cons: "Sears don't recline, tray tables are very small, you pay for everything i.e drinks, snacks, carry on bags."
Pros: "So thankful for the incredibly sweet, kind and funny Vicki! She truly is the most wonderful flight attendant I have ever had on a flight and she was also extremely professional!!!! Frontier has a GEM!"
Pros: "The crew nice The seat are bad, especially for the back"
Cons: "A better seat, it doesn't matter where you seat it should be better for any client. Make us feel that you don't appreciated your customer."
Pros: "It was on time for boarding, and arrive a littler early."
Cons: "Reclinable seats"
Pros: "Price and staff attention. It was a quiet flight."
Cons: "The seats are not comfortable and can not be reclined."
Pros: "Everything.. on time, flight crew, price, etc.."
Cons: "Dude next to me had horrible breath.. buy some mints already!!!"
Pros: "We arrived in Detroit on time. On both flights everything went smoothly."
Cons: "Had to wait a long time in Detroit to get luggage - probably not a function of Spirit."
Pros: "Gate agent was friendly"
Cons: "Flight attendants were mostly rude, one was funny but rude"
Pros: "Fast and easy; flight was smooth without delays"
Cons: "Baggage fees are intense, personal space is limited but for an hour flight it’s no big deal"
Pros: "Fortunately not a full flight - so was able to stretch out."
Cons: "Paying $55 for a carry on bag. Totally stupid. its $52 if you check it. No where does it tell you that in advance. Every drink even water you have to pay for. Check in is like a cattle area. Crazy"
Pros: "low fare - but it's offset by charging for everything."
Cons: "astronomical baggage fees, tight seats, pouch on the back of the seat in front of me was broken and pushing against my leg, fees associated with everything. I'm surprise it was free to breathe."
Cons: "Well I had to buy 2 plane tickets because the first wasn't enough ...."