Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats.
Pros: "Boarding was simple."
Cons: "Seat was trash."
Pros: "Plenty of room."
Cons: "Heavier snacks."
Cons: "Seat power charger didn’t work"
Pros: "of everything."
Cons: "travel time ...ahahah ...."
Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Was not offered a drink in first class prior to take off."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Pros: "Crew was very friendly and attentive. Smooth and comfortable flight."
Cons: "Seats are not as comfortable as usual, yet all flights seem to be getting worse regarding seat comfort. Time to start replacing."
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Cons: "No video screens and wi-fi was too slow to use"
Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"
Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats."
Cons: "I didn’t use many of the services since I slept for most of my flight. While I did enjoy the WiFi, it was kind of spotty throughout the flight. Some of my texts did not go through. On another note, this box forced me to type a negative response and would not let me go on to the next question until I submitted something. Additionally, it forced me to type over 50 words. This should probably be fixed for future use."
Cons: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Cons: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Pros: "Im a delta traveler I prefer delta over any other airlines so everyg went great kudos to everyone specially to my very friendly flight attended he was a male really funny. Movies great to bad I couldn’t finished the movie I was watching we arrived 20 minutes earlier so awesome."
Cons: "None everything great"
Pros: "Great customer service"
Cons: "Too many announcements"
Cons: "It’s was the best flight in my life"
Pros: "The flight was on time and the arrival was early"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "No on board entertainment."
Cons: "Multiple delays in Atlanta"
Pros: "Seats were comfortable"
Cons: "Delayed for 4 hours due to mechanical difficulties"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "That my flight was on time"
Cons: "Pretty much everything else about it"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Helpful attendants and speedy boarding."
Pros: "Customer service very courteous and friendly."
Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Pros: "Boarding reasonably quickly; able to find overhead storage for my roll-on even in Zone 3; departed on time and arrived a little early."
Cons: "Very tightly packed; minimal comfort for the flight. MD-88 not as comfortable as the Airbus from Chi to Atl."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Reassignment was pretty easy."
Cons: "No accommodations were available for overnight stay due to delayed flight."
Pros: "Length of flight was good, one of the flight attendants was very nice"
Cons: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
Cons: "The fact that we wait on the tarmac for an extended period of time before we were informed that we had too much fuel so we had to burn off fuel before we could take off."
Cons: "Our seats were assigned at the gate. We were literally seated in the last 2 rows of the plane. It was loud and tight and I would have NEVER booked those seats!! The whole fiasco was a complete turn off. And will make me reconsider booking through delta especially if it's a connecting flight!"
Cons: "Flight attendants were very rude! I also it would have been nice to be told the wifi wasn't working!"
Pros: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."
Pros: "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
Cons: "Deben poner a los pasajeros que son impertinentes juntos"
Pros: "Clean plane, courteous personnel, everything on time"
Cons: "Getting the food back would be nice."
Pros: "It was a quick and comfortable flight, no complaints."
Cons: "Being offered a cup of coffee would be nice"
Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."
Pros: "The ground crew worked really hard to get us going."
Cons: "The flight was delayed 1.5 hours."
Pros: "Landed safely."
Cons: "Missed connection. Delay do to Airline/human factors, not weather."
Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"
Pros: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Cons: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Pros: "Easy boarding, smooth flight, friendly staff."
Cons: "Small plane, kept hitting my head on overhead bins"
Pros: "Nothing. This was the worst flight I’ve ever been on."
Cons: "Pretty much everything. The flight was delayed for mechanical reasons. Then they boarded us and we sat for 3 hours on the tarmac because one of the air conditioning packs was broken. When we finally arrived, I found out my bag was lost. The worst flight of my life."
Cons: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Cons: "On time is always better, otherwise it was a good flight."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"
Cons: "Missed the flight"
Cons: "After following out-of-date information to the furthest reaches of a sprawling and signage-deficient airport, I learned my departure gate was back where I’d come from. Having lost half an hour to my detour, I arrived panting and sweaty at the correct gate 12 minutes prior to departure - cutting it close, but before gate closing time. Or so American’s procedures say. The gate was deserted; they’d closed early."
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."
Cons: "No internet on plane"
Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."
Pros: "For me, a flight is “excellent” anymore if it’s on time and no one gets booted off the plane. Both flights were early!"
Cons: "Didn’t look he the free snacks."
Cons: "Has to be the most narrows seats with the smallest amount of legroom of all carriers. Great price on the flight (comparatively speaking) but I will opt to pay more for a diffferent airline with better seats. Comparing economy to economy seating"
Pros: "Delays, delays, delays. An initial delay of 1.5 hours due to a switched plane. Then they needed mechanics to check out a bird hit to the plane. That took another 3 hours to happen. And they boarded us first, then found the issue, deplaned us, had a gate switch and then the wait. Very frustrating! Once on board, everything went smoothly as it typically does."
Cons: "The long delay"
Cons: "The plane was small, it was not that comfortable"
Cons: "Terrible lead flight attendant"
Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."
Pros: "efficiency of terminal and flight changes at Dallas-Fort-Worth excellent. valet service and complimentary checked standard carry-on bag."
Cons: "Didn't know about close connections and terminal changes until printing boarding passes. Snack offerings are minimal one almost all airlines for regular fares. a tiny wafer cookie or about 5 mini-pretzels are not very impressive. I wold much prefer peanuts to pretzels--an option would be good. The gate of outgoing flight to Bloomington kept changing on phone m messaging shortly before takeoff , about 6 gate changes in 10 minutes. Confusing!"
Pros: "The crew was very welcoming."
Cons: "The weather caused a bit of turbulence."
Pros: "YYC is a nice airport. I have found I like Canadian's more then Americans when it come to air travel."
Cons: "LAX is not a convenient airport at all."
Pros: "The plane itself was comfortable and there was ample storage for bags. The food was also fine."
Cons: "The flight attendants were a bit cold and distant, and the boarding service was unclear -- they didn't announce groups! We all had to guess when to line up so we were surprised when it was time to board."
Pros: "Very nice in flight staff"
Pros: "The flight attendants were very nice and helpful and the flight was smooth as expected."
Cons: "Nothing the airlines caused. I would however like to know if the plane will have screens and plugs on the plane before hand. Our flight coming had it and our flight home didn't and my phone was dead :-("
Pros: "We had a really nice, friendly and fun male flight attendant."
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Cons: "The seats were very uncomfortable"
Pros: "Boarding was efficient, easy. Lots of movie choices. Quiet flight."
Cons: "Flight attendant with an attitude. He announced the dinner choices but turned around the moment he began speaking. When I asked what he had said, he rolled his eyes. That's pretty disgusting and takes a lot away from the overall experience. Sorry, that I'm a burden when I paid a ton of money for this flight. And I had no extra or special requests. I'm an easy passenger. I didn't ring for service outside the scheduled ones once... E.V.E.R. Food was the same sweet sour chicken that I had on every one of my flights with American Airlines in the last few years. Come on. Mix it up a little. The flight is expensive enough. A tiny bit more pampering would just make the difference. And flight attendants with a pleasant and patient attitude would make things a lot easier."
Pros: "Finally had power outlets. 1 for 3. First class crew great."
Cons: "Didn't honor priority luggage tags. Small seats for 1st class."
Pros: "I likes that I was able to pick my seat for the same price."
Pros: "It was very smooth once we were able to take off!"
Cons: "We were delayed in the plane almost an hour with no cool air. They had technical problems."
Cons: "Seats far too close together even for cosch"
Pros: "Closer to home"
Pros: "Nice plane. Great staff. 45 minutes of pleasure."
Cons: "Delayed 2 hours. Weather, I get it but...when on the ground, we all baked..no Ac in the plane ...and an awful landing..thought we were going to crash.."
Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."
eDreams bought two tickets as one trip. For that reason my baggage stay in Orlando. That’s on eDreams. The app is not friendly neither the app of Frontier. I enjoy traveling with Frontier but next time I will purchase directly with them.
Pros: "Boarding was smooth. Extra legroom sets were way nice!"
Cons: "Give a snack and a drink for crying out loud!"
Pros: "Crew was good and flight was fine."
Cons: "I would like to say that I wish your company cared more about people during this troubling time dealing with COVID situations. Your plane was jam packed with people in the front half, and the last 8 rows of the plane had nobody in the seats. I thought we were supposed to stay distanced as best as possible but I think you should really reevaluate how your system works."
Cons: "I did not like that we had to pay for a drink or anything. The flight was uncomfortable no space and just not what I thought. First and last time flying frontier"
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads."
Cons: "Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option."
Pros: "Nothing, flight was cancelled."
Cons: "After flight was cancelled, could have helped passengers find a way to continue to their destination."
Pros: "Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido"
Cons: "Como comenté anterior Me cobraron por bulto de mano lo que lo encuentro inlógico porque con ese bulto viaje a Philadelphia y al volver me vienen a cobrar $60 no tiene sentido deben mejorar y no cojer a la gente de boba eso no se hace primera y última vez que viajo por Frontier"
Pros: "Getting off the plane"
Cons: "Everything before that."
Pros: "Crew did fairly well under the circumstances. Clean aircraft."
Cons: "4 hour delay because frontier either doesn’t contract for or refuses to pay for deicing services in Phoenix. The pilot stated that Sky Harbor doesn’t have deicing services which I personally know to be false because southwest and delta both have deicing services and their is a deicing location at the airport. Instead we waited for the sun to thaw the airplane and further waited for a fuel truck afterwards. Only the first three rows have reclining seats that you pay extra for. I only recommend frontier for SHORT commutes, as the seats really are that uncomfortable with very little padding. NEVER AGAIN!"
Pros: "Good flight, even flying over the big storm that is rushing over the US"
Cons: "After Frontier charged me $50 for a carry-on bag absolutely nothing was good about the flight other than the 1:30 flight time. I couldn't wait to get off of the plane. Frontier charges you for every little thing. It is no wonder the exit row seats were empty too. They charged an extra $47.50 on the flight to Orlando so I opted out for the return flight. No more flights on Frontier for me."
Cons: "Cheep and with all the things I paid wxtra next time I will fly regular airlines"
Pros: "The crew was most friendly and accommodating. Pilots very informative made a could be turbulent flight very smooth."
Cons: "Seats are very uncomfortable had a bar straight across bottom of my back. Lack of food and beverages. The plane should always be stocked."
Cons: "The seats did not recline"
Cons: "not providing many options"
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Cons: "we got delayed for 4 hours"
Pros: "FRUSTRATED AT INABILITY TO GET BOARDING PASS PRIOR HUNG ONTO PHONE 24 MIN 22SECONDS BEFORE HANONG UP. ANOTHER PASSENGER SAID IT TOOK HER 40 MIN ON YHE PHONE. THIS IS UNACCEPTABLE!"
Cons: "Waiting to long and is rhe same thing as Spirit ...."
Pros: "Horrible, unbelievably long line to drop off my bag, with the staff frantically trying to reprioritize passengers stuck in line missing their flight, because they scheduled all their flights to leave at the same time."
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. Also On literall all four flights we sat near the back since they offered one seat that was 0$ the others were $9 each flight. On all the flights the staff joked loudly talking about their weekend or what they were going to do. I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. They ended up refunding the $50 luggage charge but did not refund anything I had to purchase ....."
Pros: "Ease of getting on the flight. Notification of flight delays"
Cons: "Not being able to print suitcase tags. Having to print out boarding passes. Seats not able to recline. Having to pay extra to choose a seat"
Pros: "This was a great flight for a great price. It was on time and all went smoothly."
Cons: "The seats are very uncomfortable. I'm 5'4", 135 pounds. The seats are just awkward. There is no way one could nap in one. This is less about their width and more about the angle at which one is forced to sit for hours on end. Overall, however, I've been very impressed with Frontier."
Pros: "They overbook the flight, i didnt let me go. They put on another plane at a late time so i have miss two days of my vacations because of them. My treat has been horroble. Please do not recommend them"
Pros: "It was a comfortable flight. Checking in was very easy and it was overall a great trip. Thank you Frontier!"
Cons: "ALL kiosks were down, forcing everyone to check in manually.did not hang a sign or seem concerned that everyone went through the same routine of trying the machines only to get an error message. Missed my flight as a result and was offered a flight the next day for $99 rebooking fee, which did not get me there in time for my event."
Cons: "Delayed flight, we have to pay for food"
Cons: "My flight was delayed 3 times. And no explanation was given or some kind of voucher or anything."
Pros: "Staff great , very nice new plane"
Cons: "Hard seats Small space"
Pros: "At least the take-off and landing were on time. We landed actually early but that extra time was taken up having to wait for some problems eg, a plane in the way and an apron-operator not available. These were minor problems though."
Cons: "We were told at first that the restroom at very front was reserved for the crew. When I asked an attendant if I'd understood right, she indicated I could to ahead and use it. I appreciated this, but the little room was dirty and stunk very bad. A relief to leave it! The charges for luggage (carry-on or checked) seem high, especially since you don't offer ANYTHING complimentary except water."
Pros: "Cheap flight"
Cons: "Didn't get notified about a gate change and almost missed the flight"
Cons: "The flight ran 4 hours late, no apologies from the staff. The staff is rude and not helpful. Took 2 hours to get the luggage, since they were running behind with all other flights. Not flying frontier again, ever."
Pros: "Pretty fast and efficient"
Cons: "Not taking off on time due to late boarders....seats not big enough need more leg room and lumbar support !"
Pros: "Polite and efficient"
Cons: "Late. Uncomfortable and expensive carry on"
Cons: "They close the ticketing counter down 45 minutes before a flight. You can not get a boarding pass or any service at all. They will actually refuse to talk to you. I cancelled my flight because they would not give me a boarding pass 35 minutes before the departure time. Worst service ever."
Pros: "smooth flight, nice people"
Cons: "No free tea"
Pros: "I enjoyed the swift flight. It was long, but Frontier made it very enjoyable."
Cons: "There was nothing that I did not like. Everything was perfect!"
Pros: "Friendly staff, ease of boarding and love the menu options. More options than I had on American on a flight across the country"
Cons: "I was fully satisfied"
Pros: "they gave us a breakfast voucher and a lunch voucher"
Cons: "we had an eight hour wait in Atlanta because of a crew problem.. frontier did not send another plane to get us up to Cincinnati.. it was awful! would only use frontier as a last resort for flying"
Pros: "The initial price was great. Unbelievable in fact."
Cons: "The seats were tiny and looked really uncomfortable but I paid extra to be in a more comfortable seat which was noticeably better and had lots of leg room, Seems like you could give everyone a decent seat with a bit of padding. Paying for extra leg room really isn't fair to those of us over 6 feet tall."
Cons: "Late boarding, flight was very bumpy/unsteady, had to wait upon arrival before unloading for about 40 minutes"
Pros: "The initial price was really cheap."
Cons: "They charge 30 for carry-on bag each way. I had to pay extra 60 for round trip. If you plan to travel with carry on bag frontier is not for you. The airplane it self was clean and pretty new but little space and was very shaky some time to time. Didn't feel safe at all. I will never take frontier again."
Pros: "Upon check-in I was practically rushed my ticket, flight was almost 2 hours late, no apologies from crew or empathy shown for this inconvenience, hot cabin, uncomfortable seats, annoying passengers who wouldn't stop messing with their tray, monotoned flight attendant, flight attendants constantly bumping into you while you're seated... The whole trip started on a bad leg and felt like a disaster! I will never fly Frontier again and have spread the word."
Cons: "Was there even a positive?!?! We didn't die, so #winning"
Cons: "The delays to and from each destination"
Cons: "Extra 40.00 for a carry on.... Buyer beware"
Pros: "The crew was great, base price was good but I didn't expect do many fees. It's ok for sorry flights for shorter people with only a SMALL backpack. This airline is almost certainly an Americanized version of Ryanair of Ireland imo. at least they weren't selling lotto tickets onboard as Ryanair does."
Cons: "Seats are much too tight and seemed closer together than Ryanair. Nothing in the flight selection tells you about the fees that you'll get later. Don't use this airline for long flight unless you're 4'11" or less!"
Pros: "Clean cabin"
Cons: "Long layover in Denver was 2 1/2 hours. It just made for a very long day."