Cons: "Superior customer service"
Cons: "Great crew and flight! Cheers!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Pros: "Was boarded promptly"
Pros: "The flight attendant (age gentleman) with the quite sense of humor, and converse with a measure of ease. A role model for others, a nice aptitude than one can learn from."
Cons: "Just keep up the good work and always work towards self development. Treat others the way you would like to be treated, with respect."
Pros: "Food selection, service, and variety of entertaining entertainment options."
Cons: "More leg room for economy."
Cons: "B.S. all the Delta Boarding groups. Geez, have you lost all common sense! C'mon... I understand the ill/med conditions passengers. How about 1 kid, then 2 kids then 3 kids, w/ cataracts, bladder probelems, Platinum, Gold, Silver, Paper, Plus 1, Plus 2, Main Cabin 1, 2 and 3."
Pros: "Better than spirit"
Pros: "Boarded on time."
Cons: "After boarding the door was closed and the jet way was moved back. 5 minutes later they said they were going to bring the jet way back and open door to let more people on board. They broke 2 FAA regulations by doing this and we were delayed an hour because Deltas computer would not allow this."
Cons: "On my opinion Delta is one of the best airlines. Staff are friendly and they made me feel service. They are really nice and they.take care of been on time and anything you ask them they are there to answer. Great airline"
Cons: "Very late and boarded too long before leaving the gate."
Pros: "Quick boarding, extra space to put things in front of you"
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "All things connected to the flight were just right"
Cons: "Nothing was an issue."
Cons: "They ran out of blankets, earphones on the flight"
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Pros: "Comfortable seats"
Pros: "Flight was on time, flight attendants were very nice and professional."
Pros: "Nothing in particular stands out."
Cons: "The boarding process seemed backward, took longer than usual to board the plane."
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "We landed earlier than expected"
Cons: "Bathroom was very smelly"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Pros: "I am liking the new Delta terminal at LAX. The flight crew was nice pleasant and helpful. The pilots kept us informed."
Cons: "The Delta Sky club was small and over crowed. If you go take the first seat spot you can find. It doesn’t get bigger. I have high hopes for the new combined lounge between the terminals. The flight itself felt like an older 737-800 while it had power there were only two and the two others in my row snagged them. I was in Delta Comfort and have to say the extra leg room isn’t a lot."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "On time"
Cons: "With a short layiver, it would be nice to have the option to pirchas a sandwich on board"
Pros: "Whole thing was easy, plane was nicely updated on the interior"
Pros: "Crew was as helpful as they could be. Even though they didn't have much info about the delay, they answered questions and stayed calm."
Cons: "2 hour delay. Got a free bottle of water."
Cons: "Everything was perfect"
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Pros: "Very friendly flight attendants and for the most part I could understand the pilot when he spoke."
Cons: "Wi-fi should be free. Put chocolate into the snack options."
Pros: "Was a nice flay , thanks"
Cons: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Everything else good."
Pros: "Very good."
Cons: "Snack food not health.Cold and I lost my glasses in the boarding lounge and found the lost and found difficult to fill in as I didn't know area code. It took me a while to get I have not had a reply"
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Cons: "Made me check a small bag and let others carry on 2 and3 bags very rude"
Pros: "The passenger seated next to me with a sense of humor about our situation."
Cons: "For some reason when I booked my flight, for this leg of it, I had "get seat assignment at gate". Once I got my seat assignment I thought I had a window seat: however, when I boarded the plane, I realized that I was in the very last seat of the plane in the window position, but no window. I was crammed in next to a wall and claustrophobic the whole way as I couldn't see anything, couldn't recline at all because behind me was the bathroom, and the engine roared at times in my ears to where I couldn't hear the passenger next to me when we tried to have conversation as the engine was right outside my "wall". We joked, when we could hear each other, that we must've pissed someone at Delta off the last time we flew them. I have no idea why I had to get my seat assignment at the gate for this particular flight, or why I was put in the 'flying coffin' seat, but it made for a very unpleasant experience. Why even have that seat in the plane? Everyone pays a lot of money to fly these days and deserves better than that seat when doing so. just take those two seats out and give everyone else a little more leg room = much better passenger experience for everyone...my suggestion if Delta really cares about the quality of passenger experience."
Cons: "No entertainment and only pretzel and peanuts available"
Pros: "Flight delayed for four hours, then delayed another hour before we left. Delta won't let you pick your seats, so although we were 3rd in line at the gate, they put my family of four at the rear of the plane. I will never fly Delta again."
Pros: "Arriving and departing flights were at totally opposite ends of airport"
Cons: "My suitcase was damaged(torn through!)"
Pros: "After flying American Delta was an miracle. I didn't have to spend the night in the airport. It was on time. Everyone was nice & helpful. Easy."
Cons: "WiFi wasn’t working"
Cons: "Plane had to land in a different city due to inclement weather. Very disorganized process, huge traveling setback, never got my travel voucher."
Pros: "Nice and easy. Smooth the whole way"
Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "Pilots made up for delayed departure. Boarding quick and efficient"
Cons: "Flight was delayed"
Pros: "Yes very pleasurable."
Cons: "There’s no headphones aboard for entertainment"
Cons: "Delayed due to malfunctioning plane"
Pros: "Beverages and biscotti Variety of entertainment Great Crew!!!!!"
Cons: "Only bevarages and biscotti Free entertainment isnt free..$10 wifi charge AND requires personal viewing device Ridiculously small toilets....and only two for large main cabin"
Pros: "The crew was great. Even though we were delayed by about 40 minutes, they were friendly and courteous."
Cons: "40 minutes maintenance delay."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "departure and arrival time"
Cons: "the passenger next to me smelled horrible"
Cons: "Flight delayed and bot enough overhead space."
Cons: "Boarding was haphazard"
Cons: "Outdated airplanes"
Cons: "Flight delay, no beverage service"
Pros: "Trip non stop"
Cons: "AA has moved seats closer. Had difficulty putting a carry on bag under the seat. Seatbelts short."
Pros: "Timing of flight routes"
Cons: "Sat on a pillow"
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Entertainment system and new plane"
Cons: "Landing was a little rough"
Cons: "Last to board with a young child."
Cons: "2.5 hour delay going, 3.5 hour delay returning. All because their paperwork had not been submitted on time. Terrible organization."
Pros: "Short trips so no entertainment is offered so it's n/a"
Pros: "It was a very short flight so not too much to go wrong."
Cons: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Pros: "Relatively uncorwdedcat that time so I got row to myself. Good amount of legroom"
Cons: "The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast"
Cons: "Carry on limitations"
Pros: "The crew, and the plane, confy. Was a good flight in general."
Pros: "He gave me a meal voucher in Dallas which made me feel a little better about the four hour delay until the next flight."
Cons: "I didn't like the idea that I've had a four hour delay due to the fact that the airplane and DeRego showed up an hour late. There were no explanations and no apologies. I got to Dallas I was furious complain to customer relations. I at least wanted them to let me in to the admirals club so I could be comfortable for the next four hours. They refuse that but one lady at the customer relations apartment did give me a meal voucher which made me feel a little better."
Pros: "Somewhat disappointing on the snack options..."
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Pros: "Good assortment of movies"
Pros: "Quick and easy ride to Florida. Only 2 hour flight, smooth ride. Crew did their job and did it well."
Cons: "No entertainment options, I'm assuming because of short flight. No tvs."
Pros: "New plane"
Cons: "Crew was ten minutes late"
Pros: "how fast we boarded the plane."
Cons: "The crying babies"
Pros: "The flight was on timely"
Cons: "The staff was very informative"
Pros: "The crew was great and really helped calm my nerves about flying."
Cons: "The seats were old and uncomfortable."
Cons: "I didn't event get to make the flight because American Airlines was delaying the flight I was on from Jamaica to Miami, and American Airlines would not change the ticket I had to go from Miami to Tampa, so I was 12 hours late arriving in Miami. Terrible customer service from American Airlines in Jamaica"
Pros: "excellent services from employes"
Pros: "Smooth trip"
Cons: "Delay delay delay on the flights"
Cons: "The delay. My flight was suppossed to depart at 7:25pm and left at 9:30"
Pros: "There was a bit more room in the seat and more comfortable. The crew was helpful."
Cons: "The isles are far too narrow. Didn't at all care for the snack options."
Cons: "Flight was 40 minutes late in departing. Was not announced at gate."
Cons: "Cramped seating and I'm not an overly large man."
Cons: "Very uncomfortable"
Pros: "Air crew were attentive and courteous"
Cons: "It’s a budget airline, so I didn’t expect a lot of creature comforts"
Cons: "Seats make it impossible to sleep"
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Cons: "late take off 30 minutes waiting for clearance from headquarters not airport"
Cons: "More space to breath. More comfortable seats."
Pros: "Great economical way to get there!"
Cons: "Took off two hours late!!!"
Pros: "Price was better than other carriers. Seats were adequate, comparable to other discount airlines. Flight attendants did a wonderful job. Flight on time and uneventful. Good experience."
Cons: "I'm still not accustomed to the "pay for everything" approach to flying. I paid the $20 for a seat up front, and shipped my bag ahead via UPS to save money."
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "Its over"
Cons: "The whole experience."
Pros: "Smooth flight. On time."
Cons: "Very tight seating. Seat trays were the size of an iPhone. Seats didn’t recline. 30 rows with 6 per row. Had to pay for pop, water, and coffee."
Pros: "uncrowded, non-stop flight to someplace warm for a low price... how can you go wrong?"
Cons: "just some bad weather out of MKE which delayed us, but that's not the airlines fault"
Cons: "Delayed an hour..while boarded. Happened on flight in too"
Pros: "Price of flight was very reasonable"
Cons: "There wasn't any catering. I always look forward to my vodka cranberry."
Cons: "The seats are uncomfortable for a red eye!!"
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "No seat back lowering!"
Cons: "One hour late"
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "Very smooth and peaceful flight. Staff was friendly."
Cons: "Chairs do not recline at all. Seats are not comfortable in any way and no wifi or anything for entertainment. Neigher my outgoing or incoming flights were on time."
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Pros: "Poor service, flight cancelled at the last minute, discrimination towards minorities, terrible customer service, so called manager was more worried about her "work schedule "."
Cons: "Worst travel experience ever."
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "The flight was very good. It was on time and crew was nice"
Cons: "You have to pay extra for everything which was a bit much. It was cheaper to have luggage checked than carry on which did not make cents."
Pros: "I got home safely"
Cons: "Hard seats that don't move an inch. They charge for everything including carry-on bags. There was a disruptive passenger at the end of the flight and they did nothing about it."
Pros: "Not much. Crew was great."
Cons: "Once you get done paying for everything it's not really a discount. Seats are comfortable. Space is very limited."
Pros: "good service"
Cons: "not comfortable to sleep and not good leg room"
Pros: "The plane was clean, the flight was smooth and the crew was excellent!!!"
Cons: "We had to pay for everything, baggage, a nonalcoholic drink and to sit next to each other."
Cons: "Adding to my original complaints in my review from TPA to TTN. I got to witness an employee at the gate conning a man into paying for an additional carry-on insisting his bookbag counted as a bag he had to pay for....excuse me...your website states that if the bag can fit under the seat, then it is not a carry-on that needs to be paid for. His bag could have easily fit under the seat and this employee took complete advantage of the fact he didn't know this. This airline makes me sick with the fact they have the need to nickle and dime every cent they can out of their passengers. Oh, and by the way you have to pay for in-flight beverages....that means the normal sodas/water/coffee you're used to getting as a complimentary drink are also a way for this airline to get a couple more pennies out of you. It's a good thing for this company that they understand exactly where they can take advantage of people who don't always fly, because if people knew about all of these things upfront, this airline would surely lose a lot of people. If you're going to try and be the "cheaper" more "affordable" airline then do so with honesty, hint the quotations I had to put on the words cheaper and affordable. Thanks, but no thanks, you've lost at least one customer here."
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Cons: "Everything. Their customer service is non existent. The seats on the plane are a joke. The amount of fees you have to pay after you buy your ticket is robbery. Bye Felicia."
Pros: "We didn't crash"
Cons: "The whole flight was terrible and uncomfortable."
Pros: "On time safe and sound"
Cons: "Rough flight"
Cons: "Seats don't recline and for a red eye flight I felt this was a horrible experience to try and get some kind of sleep. First experience with Frontier and unless they make changes its definitely our last! And our luggage still hasn't caught up with us three days later!"
Cons: "It costs to carry on a bag on Frontier. When booking the flight we were looking for a reasonable price which we found with frontier, not reading the fine print they charged us for carry on bags. We ended up checking bags which cost us another $140. Along with this frustration, the seats are horribly uncomfortable and the amount of leg room is ridiculous. I understand maximizing out seats but this was way over the top. I will not be flying Frontier again"
Pros: "I haven't flown in several years and this was a first on Frontier. Great flight all the way around and cheap cheap cheap! I would highly recommend the airline."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "Smooth flight, courteous staff and on time."
Cons: "Be sure to get there definitely two hours prior due to their strict policy about boarding. It would be nice to offer something for their flight, snack, etc. At least water."
Cons: "Delayed several hours, additional charges for seats and luggage and even asked if you wanted to pay for a beverage during the flight. Only told plane was delayed, little information given. Will never fly Frontier again!"
Pros: "price of ticket"
Cons: "charging for carry on"
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "Seats were comfortable. Flight on time."
Cons: "No entertainment offered. Food and beverage was available for purchase."
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Pros: "Your baggage policy is ridiculous and i might add a regressive fee inherently unfair. A single mother of 6 traveling to her mothers funeral will be hit harder by this than a business traveler. Many of us on the lower end of the income scale carry on to save what can be used on groceries pr heat. Yoir counter staff are also peremptory and rude. I will now factor these additional costs into your supposed fares you sjow online. Likely i will find other airlines are actually better deals. do you really think uoir cusyomers ste thos stupid? We know ur showing low fares and making it up w fees!"
Pros: "Even though there was a ton of cancellations and delays from the day before due to Chicago weather, we had no problems with leaving on time and even arrived at our destination early. Flight crew was pleasant. Too bad TSA security took forever. They must have been short of help. Only one person checking tickets & ID's and only 1 lane for the scanners. Wtf? Good thing we got to airport early or we'd miss our flight."
Pros: "The second flight was on time."
Cons: "The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours."