Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "They did not clean with antiseptic the tray tables and tv screens between flights. Because of corona virus scare. I asked stewardess and she said no"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Cons: "I think all was very good"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Lost my bags"
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Cons: "the food"
Cons: "Nothing given it was a 6 am flight"
Pros: "no very poor , terrible plans and plane service"
Cons: "better aircraft, better trained staff from delta service in tei cities wonderful fred"
Cons: "Broken plane. Why not take better care?"
Pros: "The crew was absolutely amazing. I was HORRIBLY ILL the entire 6.5hour flight, vomiting LITERALLY every 15minutes in the bathroom. They took care of me in every way possible. You have no idea how THANKFUL I WAS AND AM FOR THEM. SO MUCH ALOHA FROM HAWAII, best flight crew EVER!!! PLEASE reward them"
Cons: "If I wasn't deathly ill right before I had to get on the flight!"
Pros: "Crew could have been better."
Cons: "The flight had over six hours in combined delays!!!"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Too long to connect from Atlanta to Minneapolis after 6 hrs layover in Amsterdam."
Cons: "Have all Minneapolis passengers go direct from Amsterdam to Minneapolis"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "My flight from Chicago was two hours late and that's why I missed the flight from Atlanta to Buenos Aires. No one helped and did not know that the flight was delayed and I had to find a place to sleep. I'm not satisfied with the experience and I have not yet arrived in Argentina because of the whole"
Cons: "Boarding was like a cattle call....my headrest was broken so couldn’t sleep upright but face down....seemed like a plane that large would have more bathrooms"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Very attractive staff in flight"
Cons: "Having to unpack and repack when carry on bags are checked in waiting hall"
Pros: "We arrived on time."
Cons: "All 3 monitors in our row were frozen the entire 6 hour flight. The “food” was horrid dueling pastas. Inedible. Seats didn’t recline more than 10 degrees."
Cons: "Late with no information"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "20 minutes ahead of schedule"
Pros: "Easy boarding"
Cons: "No entertainment"
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "The flight was great. The crew was great. The plane was great. I would highly recommend Delta over every other airline for travel within the USA."
Cons: "The airport in Minneapolis is ridiculous. If you get a short lay-over, then hope you did your sprint training. I avoid this airport as much as possible. Had no choice with this flight."
Pros: "After being redirected and behind on travel plans due to weather and missed flights this was a welcomed relief. Everything went as planned and staff was very helpful."
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "no one woke me up"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Flights were on time and friendly attendants!"
Cons: "No entertainment, no power outlets, no food, crappy overhead bins"
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "No delay and the flight was ahead of the schedule (arriving)."
Cons: "The airplane was too old and seats were too crowded."
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "Quick flight; helpful and friendly staff"
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Cons: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Pros: "On time departure from PHL and on time arrival in LAX."
Cons: "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
Pros: "Coach seating is quite cramped."
Cons: "Knowing upgrade options at check-in would be nice."
Pros: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "We were delayed due to inbound flight being late. Then weather set in, which delayed all flights outbound in ORD. The flight crew went above and beyond to make up for your delay."
Pros: "Attentiveness of crew and meeting my needs"
Cons: "More leg room/space and a FREE sandwich. I’ll take one is those."
Cons: "Nothing. Awesome Customer Service"
Cons: "There isn't enough leg room for those of us who are tall. I'm 6'3 and my knees always strike the seat in front of me."
Pros: "On time, kind crew"
Cons: "Bigger seats"
Pros: "The crew and the service"
Cons: "The seat I have had 13C for the last 3 flights to and from Miami on this plane has the controller broken where it does not stay in place and pops out. This time a soda was spilt on the seat, and the steward had to change the seat out for a clean and dry one.this plane has no entertainment displays other than the general cabin ones and this one is out of focus and the colors are blurred."
Pros: "Plane was only half full"
Cons: "American did not allow an upgrade at gate and said they never do that but just did it less than a year ago. He said we had to call, then walked away. Plane so old no plugs to charge devices on long flight, horrible."
Cons: "The flight attendant closed all the overhead bin doors...even though there was room in them and she INDICATED as much...so why did she close them DURING the ongoing boarding process. Very strange and very dumb!"
Cons: "Having to pay AGAIN for a seat choice. AND IBWAS MADE TO CHECK MY XARRY-ON BAG ALL THE WAY THRU TO ROME! WHY. WHY couldn't it only be checked to Philadelphia.?. That has taken place on other flights. Should not require checking a carry-on all the way thru on an international flight."
Cons: "Because of our delayed departure from Minneapolis, we missed out connection in Chicago. We arrived at the gate for the London flight 15 minutes before departure. The gate agent told us we were too late to board. FAA records indicate the flight did not actually depart O'Hare until two hours after our arrival. The BA gate agent send us back to American Airlines Service deik which was swapped with people; we waited in line for 2 hours and had moved less than half way to the Service Desk. We gave up and went home. Considering the long delay in departure, why were we not allowed to board? Very unhappy with the outcome of this experience."
Cons: "Delays departing delays connecting delays delays delays. Flight attendants were very pleasant."
Cons: "Flight was delayed and I missed my connecting flight."
Cons: "Inside the airplane was freezing the whole trip"
Pros: "More Space between passengers. Would like not to be in constant contact with someone."
Cons: "There was no room."
Cons: "I had to run to make it to my connection because the flight was an hour and a half late."
Pros: "With my frequent flier status, I get some perks on American, but by using the Boeing 777 instead of the Airbus BA uses, we had comfortable coach seats, easy boarding and good entertainment."
Cons: "Food is still just okay, but after all, it's coach."
Pros: "Jams you up with connections in Charlotte."
Cons: "Always running to make connections."
Cons: "The seats."
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Cons: "The flight was five hours late leaving Phoenix due to not having a crew"
Pros: "Friendly flight attendants and nice to kids"
Cons: "Being held inside the plane for a total of 5:30 hours before taking off. Even if there were several concurring factors, it it necessary to find a better procedure in order to avoid keeping passangers inside a plane with the prospect of taking off in the next half hour repeated every half hour! For the ones of us traveling with children it is even worse, and becomes a real nightmare."
Pros: "New airbus at least"
Cons: "Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after."
Cons: "We left late and then got stuck on the tarmac for almost 45 minutes upon returning."
Pros: "Friendly crew"
Cons: "Movies selection poor and games could be better and touch screen not working properly"
Cons: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Pros: "It was a red eye and I made it back safely, and a couple of minutes before schedule. There was no food or snacks, barely had enough water to pass out. Otherwise it was an ok flight."
Cons: "No snacks or food, barely enough water on the flight."
Cons: "Kay(Kathy) our flight attendant was unfriendly and acted like she was put out or overworked.Her attitude was unprofessional and we fly a lot. This is not acceptable for First Class Service. No footrests; no monitors for a movie. Very disappointed.........was not First Class caliber. ** couldn’t get into Admirals Club with First Class tickets. Need to look for another airline."
Cons: "First plane's engine caught on fire."
Pros: "On time arrival"
Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."
Cons: "More flight delays..."
Pros: "I loved the extra room in the seating, great seats too. Plus the personal TVs and movie selection was fantastic!!! However, 1/3 of the planes TVs did not work. Luckily, my row of TVs did work and we had an empty seat between my daughter and me , so when my son's TV went out he sat in my row which did work. Great plane, once everything is fixed!"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "It was a good flight back to DC."
Pros: "I was flying with 2 children on my own and had an issue booking seats together, the gate agents worked to find a solution when we arrived and we were all seated together. Thank you so much for keeping us all together, as my one child has aspbergers and the other is only 8 and we are not frequent flyers. I highly recommend your airline to everyone I meet. Everything met or exceeded our needs. Thank you so very much."
Pros: "The food and entertainment was very good."
Cons: "The cabin crew weren't as friendly as other flight attendants that I have flown with in the past. They took care of my needs, but were matter of fact and not very friendly."
Pros: "Comfortable flight. Streamlined boarding process"
Cons: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Pros: "crew is rude!"
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "Entertainment options were outstanding , 4 movies and 10 hour flight is quicker than quick."
Cons: "Nothing on the flight. Could not pre-board on line, so instead of a zone 2 loading sequence we got zone 4. as a person who flies to Europe 4-5 times a year I do not enjoy getting on a plane in the Zone 4-5 sequencing."
Airlines flying from Blountville to Montana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights