One of the crew member weren’t to pleasant
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
Boarding stuff was bad!!!
25 minute flight. Crew was friendly and competent.
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
Cons: "The plane change in LA was confusing & not very clear."
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "Arrived in PDX 15-20 minutes early."
Cons: "Social distancing on the seats"
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "Food was terrible. Paid for first class, expected something better than coach. Our food choice was a ham sandwich, there were better choices but the crew took them for themselves so nothing left for the 1st class passengers. Similar situation on our eastbound flight the week earlier. I doubt if Delta knows or cares that this occurs. After paying more than twice the coach fare, we expect something better than a ham sandwich on a coast to coast flight."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Pros: "The best"
Cons: "Again the boarding process took forever"
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Pros: "Crew ok . Seat not so comfy"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Easy, fast boarding. We arrived early too."
Pros: "I dont like that you change my flight and I have to wait 8 hours at the airport to flight to Mexico City"
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Flight was on time; captain was clear and funny."
Pros: "clean. friendly. decent snacks."
Cons: "warm cabin. small seats with no head support. not enough drink cart passes."
Pros: "Great entertainment, comfortable seats."
Cons: "Middle seat with zero chance to switch."
Pros: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Pros: "Food was OK, ice cream at mid-flight was my favorite thing. I liked the choice of movies. Drinks are also good but why not include pure cranberry juice? It goes great with vodka."
Cons: "Boarding is ridiculous. Everyone who is not some kind of VIP is asked to line up and is treated like cattle. 5-feet tall woman holds above her head a sign with the zone currently boarding. Nobody can hear or see anything. Why not use the big LCD displays at the gate??? In the plane they had to restart the computer system as some TVs were not working and it took longer than they said. Toilets were kind of stinky and I could smell them from my seat on row 26. Blankets are way too thin for the blasting AC."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Cons: "Need more legroom"
Pros: "Loved everything, the meal was good, spacious seats and friendly staff."
Pros: "Pilot was hot."
Cons: "4 hour maintenance delay. Arrived at 2 am, after boarding a different plane."
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "Great crew and aircraft"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Pros: "The boarding agent took the scattered seat assignments of out party of six and got us all co-located - of her own initiative. I really appreciated that."
Pros: "On time, new airplane and good entertainment system"
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
The lady at the boarding to assign us seats was rude and non caring .
Excelente aerolínea con asientos cómodos aviones modernos y buena comida
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Cons: "The flight was delayed more than an hour. The seating is super uncomfortable, a small sandwich is all we got for an almost 4 hour flight plus the delay. No entertainment on board makes it a killer. I will no longer be booking any flights with LatAm."
Pros: "Quick check in online"
Cons: "Plane was 2 hours late taking off and we missed our connecting flight."
Pros: "The plane has a huge leg room space, the chairs are very comfy."
Cons: "The check-in and the baggage drop process in the counter is absolutely slow, as well as the boarding process. I wasn't able to do the check in online."
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Pros: "Boarding was easy."
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "U have to pay for everythings"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Pros: "nice peole, crew, great aiplane comfort and food"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The plane 787- 8 is new and realy comfortable"
Cons: "Too much bread at dinner The flight was delayed more than 15 minutes"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "El cumplimiento"
Cons: "El costo de los productos en vuelo y que no tienen cambio."
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Pros: "comodidad normal camareras normales"
Cons: "divercion y comida"
Pros: "Bosrdi g wss easy"
Cons: "Food Entertainment Leg space"
Crew was great, food quality was poor. I ordered the lasagna and it was not to my liking.
Entertainment is very limited. Location of the gate is not convenient. Passengers must take a shuttle bus. The rest was good.
The boarding was delayed due to crew being late.
People need more than soda and pretzels on long trips and planes should be properly fueled before allowing people to board.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home.
Cons: "Book seats together for parties traveling together."
Pros: "Crew was friendly and nice"
Cons: "Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once"
Pros: "waited for us. We were late from Yuma"
Pros: "Fast boarding"
Cons: "No real headrests on the seats. Not very comfortable."
Cons: "The head phone jacks were loose so watching a movie was extremely difficult. The aisle is so small you can’t even walk down it without bumping people who are seated. It seemed like none of the crew wanted to be there."
Pros: "Good crew"
Cons: "The boarding process was terrible. The boarding time changed every 5 minutes"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Cons: "We still haven’t left Dayton."
Cons: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "Flight crew offered me compensatory AA aadvantage miles for screen not working"
Cons: "Screen did not work on video display. As always, seat was terribly uncomfortable. Felt like I was sitting on a wooden playground bench."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Pros: "Nothing. Had a family emergency"
Cons: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Pros: "I slept the entire duration."
Cons: "Delayed flight out of Paris caused missed connection in Dallas."
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "The boarding was super fast as well as exiting, WOW!"
Pros: "I got there safe and there was some entertainment"
Cons: "seats small and not real comfortable."
Pros: "We did not take this flight when its schedule was moved back, instead taking one LHR-SEA that would get us home at a reasonable hour."
Cons: "The change by British Air in flight departure/arrival times. The resulting adjustment was costly and we were unable to get "extra" seating on the long leg of the trip by the time we were notified of the changes."
Cons: "No entertainment, no food"
Pros: "No individual screens to watch. Get with the times for long flights !"
Pros: "Worst plane to travel 5 1/2 hours. Almost no legroom, very small seats."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row."
Cons: "Entertainment on AA is sub-par"
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Pros: "Check in and boarding was quick"
Cons: "our flight was delayed, and no other options"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Cons: "Narrow seats . No plug in for music or phone .. Bare minimum for same cost as better flight"
Pros: "Accuration and responsability"
Cons: "Long conection"
Cons: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"
Pros: "This airline offers budget minded travelers an effective option to travel to it’s destinations."
Cons: "Onboard toilets on both Interjet flights taken had no soap or soap dispenser to wash hands in the onboard toilets. Interjet website and Interjet communication with ticketed passengers needs to be improved."
Cons: "Be clear and honest about late departures"
Cons: "Flight left 90mins late. Crew did not allow passengers to occupy empty priority rows (slightly more legroom), even though this would have made the flight more comfortable also for people in regular economy seats, who would also have benefited from an unoccupied chair on their row (there were 3 empty rows). Seemed like an extremely stingy move on behalf of the airline."
Cons: "Allow people to check in online; I was not able to do that."
Pros: "Compared to our flight from ORD to MEX a week earlier, this plane had more leg room."
Cons: "The seats were still uncomfortable. The flight was listed on the screen in the terminal as "8:00 on time" with a gate "B1" which I learned meant they didn't have a gate assignment yet. This continued until nearly 8:00! Finally, they changed it to "8:40 on time" (which is a lie, as it was to be an 8:00 flight), and assigned gate 17. The boarding process was pretty much chaos, and our supposed 8:00 flight took off a little after 9:30, despite no weather issues at MEX or ORD, or any other understandable reasons for the delay and disorganization. I'm questioning whether I would ever fly Interjet again, and I'm wondering about ways to avoid MEX, as some of the problems seem to be with the airport itself."
Pros: "The seat was comfortable"
Cons: "They delayed the flight almost 2 hours"
Cons: "The airline doesn’t do a good job of communicating gate information or anything else."
Cons: "La única razón por la que no vuelvo a viajar por Interjet es que ya es la segunda ves que me hacen tirar cosas a la basura"
Pros: "The crew was very helpful and patient"
Cons: "The flight was delayed one hour. Food on this flight was now downgraded to just potatoe chips"
Cons: "Online checking was not working for my ticket, wasted time on it. Something that needs to be improved."
Pros: "The initial cost"
Cons: "I’m Very upset for their lack of flexibility. tried to change my departure day To connect flights and it was gonna cost me way much more than getting a new flight on a premium airline."
Pros: "The space in the plane is more than the other"
Cons: "Flight delays"
Cons: "both airplanes were delay and there was not much information"
Cons: "Very disappointed, more than 3 hours of delay!!! Terrible service!!!!!"
Pros: "Excellent service!"
Cons: "Excellent service!"
Pros: "Good price"
Cons: "Very nice flight. No complains. It is a low cost airline and I arrived on time, so everything good."
Pros: "Excelente everthing"
Pros: "The fact that I did not fly with Interjet"
Cons: "Thanks to Interjet Mexico City airport employees we were almost prevented from enjoying our holiday time with my family in Montreal. Maybe it would be a great idea to remind these rude people that they are not trained enough to be immigration officers... We had to wait for 2 hours to get our luggage back after being denied the right to board. 1200$ we later made it to our destination with another airline without any further issues. I will NEVER do business with Interjet in the future and I would advise you to do the same."
Cons: "La espera de maleta a la llegada"
Cons: "Not enough room for baggage"
Pros: "New plain which was very clean. Easy boarding."
Cons: "The staff was not very friendly. They assumed I spoke Spanish and when I asked for clarification they gave a snobby attitude. The plane temperature was way too hot to the point that I was sweating. Also, the food and drinks were terrible. Doubt I will be wanting to book a flight with this airline after this experience."
Pros: "It was fast and easy."
Cons: "45 minutes late taking off but made up 15 minutes so arrived 30 minutes kate"
Pros: "Was very good for the price."
Pros: "Spacious seating"
Cons: "The connection process was horrible!"
Pros: "Had a great experience with Interjet"
Cons: "How old the plane was"
Pros: "seats were comfortable and had enought leg room."
Cons: "the temperature was too hot."
Pros: "The screen with the live camera in the front. Really cool"
Cons: "The flight was delayed for more than an hour for some security issue. Also the food is really poor. Just a small sandwich for a 4 hour flight. Really?"
Pros: "Lots of legroom."
Cons: "Boarding was very slow."
Pros: "Boarding was in the middle of the night and flawless"
Cons: "It was freezing cold for much of the flight and there was no way to charge phones through a usb port"
Pros: "a refund"
Cons: "I was charged and not given any service"
Pros: "Good price, free food and drink, decent leg room"
Cons: "Seats were just okay, definitely not plush, no entertainment."
Pros: "Price and good luck space"
Cons: "Too long to check into in"
Pros: "I received an email stating that my itinerary was changed the service that I received was great. All the workers have a positive attitude."
Cons: "I wish that we wouldn’t have waited in the airport All day to be able to come back home. Sometimes there are emergencies, but a call would also be good since I don’t have the greatest internet in Mexico. Other than that I love this airline and plan to fly with you again."
Pros: "Fast boarding"
Cons: "The flight was delayed two hours"
Pros: "They really good people and very clean and helpful.. I love the the company.. way better than other aero lines"
Cons: "They always there and care for the people.. I had an amazing time with the company.. I’m very happy"
Pros: "Staff was really nice to answer all my questions. Also, I can take my second bagage for $25 only"
Pros: "flight was one hour delayed and then when we arrived rot our destination wee had to wait more time to find a place to land. Then we has to travel in a bus to get to another place. it was all a mess"
Pros: "The plane was fairly empty (lots of open seats) and I was given a bottle of Pepsi as opposed to a can of Pepsi which cannot be sealed up once opened."
Cons: "•On duty personnel became ruder as you moved up the managerial ladder. One man especially was not open to discuss my families needs. •I was not offered what was mentioned when I originally purchased my family tickets and was practically forced into paying for additional costs such as my 1 per person additional FREE piece of baggage. I was forced to pay $100 USD! •The captain did not keep us informed of turbulence as other flights have in the past. •Flight attendant did not mention the two choices they offered for meals. She gave us what she wanted which was salami we later realized there was another option (turkey) which is obviously healthier especially for my toddler. •There was no order when boarding the plane. We were sent to gate 23 to later be called to move to gate 21 and there was a type of stampede of people which could have been prevented if there was better communication."
Cons: "Flight canceled"
Pros: "Fast and easy to use! Friendly people ! Interjet is Avery good !"
Pros: "The seats on the planes were comfortable"
Cons: "From Mexico City to Bogota te line for the check in was almost an hour long, the same from Bogota to Mex. city. In Bogota I had to make an extra line to pay a tax fee and it took another 30 minutes. Unbelievably inefficient."
Pros: "On time and good service"
Cons: "Everything was good"
Pros: "Fast boarding.."
Pros: "Price, overall comfort, decent leg room, on-time service"
Cons: "No individual screens, no food for a 5-hour flight.. no wifi!! Hello, we are in the 21st century..."
Pros: "That for once on the 4 interjet flights I took the past 2 weeks this one from Mezico city to Miami wasn't delayed"
Cons: "Passengers should be informed about upcoming changes in airlines fees. When I bought my tickets Kayak didn't inform me that I would have to pay at the counter for my only 9lb suitcase on the flight date. That would give us all the opportunity to choose if Intejet is the airline we want to use or pick another one. This used to be a very good airline lately is also incredibly delayed most of the times :("
Pros: "United uses a code share with Avianca for regional flights."
Cons: "Better snacks ...maybe nuts"
Pros: "Thanks for bringing us water when my husband needed to take some medication, some airlines won’t do that."
Cons: "Excessively busy at DIA, seemed under staffed, lines stretching across the airport."
Cons: "The boarding process"
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "United is fine."
Cons: "They have a Delay and they comunicated late. I traveled with a 3 month old baby, so you can imagine whe you have a delay of more than 5 hours."
Cons: "The size of the seats"
Pros: "Boarding, service, staff attitudes, on time and deplaning"
Pros: "Great attitude and a genuine love of their job made pass / crew interactions very pleasant"
Pros: "Not much."
Cons: "The flight was delayed. The in flight entertainment didn't work on my iPad. Apparently I needed the United app. It would've been nice to have been notified of that before I got on the plane."
Cons: "Poor services and customer support"
Pros: "The flight attendants were very welcoming"
Pros: "Attentive Crew. Departed on time. Arrived 20min early."
Cons: "No power outlets. No USB outlets. Extremely poor Wi-Fi connectivity. Extremely poor Wi-Fi streaming."
Pros: "Great to get a low faire on a short notice."
Cons: "Flight attendant was very stand offish and never smiled. Towards the end of the flight when I tried to give her an empty water bottle, she rudely said "No more trash." Not very friendly at all."
Pros: "Fast flight, friendly crew"
Cons: "The gate changed, the United App did not update and we did not look at the flight status board upon arrival as we were relying on the United App. Ran all the way to the 'old' gate (90) only to realize b/c we heard something over the loudspeaker about a flight to Portland at Gate 60 (we had just landed from IAD right near that gate). Looked at the board and realized the gate had changed, had to run all the way back to the other gate and it wasn't boarding yet. When I mentioned all this to the gate agent, she told me i should have checked the board & refreshed my app...i refreshed my App 6 times and it still didn't update - i'm not an idiot but she made me feel like one. She had no sympathy and was not nice or helpful. When we got on the flight, realized it was empty and we were sitting WAY in the back when there were plenty of open seats, so we moved up thank God!"
Cons: "No entertainment to speak of."
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "We finally was able to get home after a long ordeal with customs, tsa and airlines."
Cons: "Why are schedules so tight and then late which we had to go through long long lines at customs and tsa then run and miss our flight. Plane was there but they weren't let us on. Lufthansa put us up for the night. How do old people make their connections ...ask for wheelchair assistance?"
Cons: "Flight delayed 70 min"
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Pros: "Clean comfortable, friendly service"
Cons: "Again, seats are too close front to back."
Cons: "The boarding process is ridiculously slow. Why not load from the back row first? Then you wouldn't have 150 people behind one slowpoke. You could cut the boarding process time by 90%."
Pros: "Boarding was very organized"
Cons: "There were 2 flight attendants. Male and female. The female flight attendant was rude and appeared in a bad mood. And did not offer food to me. I hadnt eaten at all. I was in the very last row. And when the food cart approached she just wheeled right past without asking me. Then we i tried to get her attention she looked annoyed and ignored me. So i just ate ice cubes. It was unacceptable. I could hear her bickering at the other flight attendants in the back. It was so unprofessional."
Pros: "The crew was nice on the plane"
Cons: "The flight attendants were terrible, wouldn't let us get off the plane to get food when we were delayed for over an hour and then wouldn't even sell us food until half way into the flight. I hadn't eaten since the earlier flight coming from international transfer thinking I was going to miss so I rushed to get there only to be delayed with united again then starved and not arriving home in Corvallis until 1 when I had work at 7 am. Made me not happy at all. I will never fly United again."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Crew was good"
Cons: "The delay"
Pros: "Good people working there"
Cons: "flight was delayed and then plane was broke, we had to unload and load onto another 2 hrs late!"
Pros: "Staff was still rude, no this isn't a like. I know"
Cons: "Rude staff, didn't have experience handling the disabled, had no sympathy for the delayed flight. "It's things that happen from time to time sir""
Pros: "Excellent as expected."
Pros: "Crew was great even on overnight flight"
Cons: "The female flight attendant was RUDE!!!! On a flight of over 4 hours they should have a plane with a monitor at each seat. Had to watch movie from my smart phone. :-("
Pros: "On time and people nice"
Cons: "Everything. Very good"
Pros: "Everybody help me good information Thanks"
Pros: "Punctual, good service"
Pros: "We left on time and got in 40 min early, direct flight, crew was friendly"
Cons: "Seats were smaller than usual flights, no window seats left when I checked in, under seat leg area small, the TV was repetitive and no music options, if there were plugins on the flught!, they were hard to find. No free WiFi for T-Mobile in flight texting, standing in line while waiting to board after walking all day...the boarding took ages and people kept cutting (first class, disabled?)...it'd be nice if the crew acknowledged why people were taken out of order like "okay, first class you're all set!" Or "thank you for your service" so we knew it wasn't 20 people randomly jumping the line."
Pros: "Boarding, economy plus"
Pros: "Eplenty of leg room. Very nice flight, no complaints,nothing I didn't like"
Pros: "Lmnot full flight"
Pros: "It's helps when the plane has extra seats"
Cons: "No inflight entertainment that I could see?"
Cons: "It was an enjoyable trip, no complaints whatsoever."