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Pros: "Friendly and helpful staff"

Pros: "The crew was amazing! Nicest flight attendants"

Pros: "The staff was polite and helpful."
Cons: "Some mechanical issues delayed the flight. we had to board from a ramp/walk way. Not sure how much of any of it was within their control."

Pros: "The in flight cookies were deliscious"
Cons: "I arrived to my gate about a half hour before boarding was set to start. An employee greeting me recommended I use the restroom because the gate was down an elevator and in a portion of the airport that did not have accessible restrooms or food options. She cautioned against returning late later than ten minutes before boarding. I returned about ten minutes before the scheduled boarding, only to be told there would be a delay, which wouldn't be an issue except that it took over an hour and sounded like a standard, foreseeable safety process due to the plane being out of the country prior to our flight. Then we were shuttled to the plane on a frigid bus, which at one point stopped so suddenly several passengers and baggages were sent to the floor. And then, after finally taking off, the in flight wifi did not work. After landing in Portland, there was a 45 minute delay because "a vehicle is parked in our gate." Ultimately, we flew safe and sound, but the discomfort caused by the cold bus transports, poor bus driving, foreseeable delays, and a parked vehicle was really unacceptable. After this experience, it will be hard to choose Alaska Airlines in the future."

Pros: "The staff was super friendly and the plane was new. It felt brand new."

Pros: "Smooth flight lovely flight attendant"

Cons: "1 hour delay. I asked. Front desk said it was due to sfo fog. Me: Isn't it 2017? They have radars now; I have flown from Boston under severe snow storms. Yes. I have."

Pros: "Staff was great, loading and unloading of plane was swift"
Cons: "There's absolutely no way to be comfortable flying while fat and wide unless you have first class seat money. WHY DO THE SIDES NOT GO UP? I had a hard plastic seat divided lodged in my outer thigh with no hopes for comfort for over an hour, I cried from the pain."

Pros: "Hard to find much good to say. The flight crew did their best on a packed flight."
Cons: "The boarding in sfo was horrendous. I finally made the flight with 5 minutes to spare. No room for my carry on so stewardess helped (?) and stowed for me. My bag was supposed to be available in Portland but was not. Alaska personnel couldn't find it and I was told to board my last flight to Bellingham and it would be on the flight. It wasn't so had to file a claim in Bellingham and it arrived about 12 hours later. How do you lose carry on???!!"

Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."

Pros: "On time, plenty of carry on space, nice attendants, no stress."

Pros: "appetizer plate and the service by the wonderful flight attendant Kristy. she was very friendly, kind and generous. 5 stars to her. thank you Kristy!"
Cons: "n/a"

Pros: "The crew on the flight was very friendly. Pilot was very informative."
Cons: "Flight was relocated to a different terminal."

Pros: "Service was solid. I liked the $12 voucher to use at the airport while waiting for 2.5 hour delayed flight."
Cons: "2.5 hour delay"

Pros: "By far and away the kindest domestic service professional musicians and their unique flying requirements-thank Y'all for being so kind!"

Pros: "Wine flys free is amazing!!!"

Pros: "Stewardess very helpful and welcoming."

Pros: "Service was excellent as always. I was cold and reluctant to say anything. Seemed like lots were asking for hot drinks and bundled up so the stewardess asked the pilot to crank up the heat. (No one had requested this!) At that moment I realized, many of us are afraid due to recent things on the news. I am a frequent and long-term traveller so if I felt it, you can be sure others do too. It is an industry problem, not your fault, but Alaska has to address it. Even if people don't know that they are angry or afraid, they are going to be reactive--aggressive or passive and/or resistant.... I would encourage you to bring the issue to the surface and remind your travellers on every flight that they can expect excellent service, pleasant responsiveness. Say something or do something that gets at the idea that the Alaska staff is protective of each passenger. One idea would be to have the stewardess remind people of the call light and encourage passengers to use it if they have any questions or concerns, or come see them in the back when it is safe to leave the seat."

Pros: "Fast and friendly"
Cons: "No complaints"

Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"

Pros: "Lots of leg room!"

Pros: "The prices were decent and the personnel at the airport check in counter were friendly and helpful. The flight was short but it was nice to have the seat-back chargers to recharge my phone."
Cons: "The onboard crew seed a little stiff. They were very selective - the two flight attendants in first class & coach - with whom they greeted good morning / hello. I watched this from my seat in disappointment. I needed to ask for a seat extender as I'm currently recovering from surgery and needed a little room around the bandages and I had to ask several times even though there was not a lot of pre-flight activity. They were standing around in the aisle. I make note of this type of behavior because I fly frequently for work on a variety of airlines and this is my first experience with Alaska Air."

Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"

Pros: "The crew were very kind and helpful."

Cons: "I was asked to change seats twice. The first time before we boarded, to accommodate a family. That was totally fine with me. Then I was asked a second time as I was boarding to accommodate a couple. Of course I agreed again, but it was a little much."

Pros: "Overall a good flight in and out"

Cons: "plane didn't arrive on time, missed flight"

Pros: "Free wi-fi and movies on own device on the way from PDX-SFO but it did it work as advertised on the way back."

Pros: "I lost the flight!!!"

Pros: "My flight was timely and the crew were kind."

Pros: "Liked the self-print station for bag tags and the flight crew was friendly and helpful."
Cons: "The boarding was not good;they delayed the flight, then returned it to our original time without changing the flight board. Then they stopped us in the middle of boarding to say there was a problem with the plane without giving an estimate of how long. We got to board again 10 minutes later."

Cons: "No complaints:)"

Pros: "On time. Efficient. Clean new plane."
Cons: "Their new 737-900 was stripped-down! No complimentary entertainment system at all! NOTHING. Instead, they expect the passengers to use their own smart phones. The only option is passengers have to give up their private information to GoGo to use the system. Don't do it! To add salt to that wound, customers have to pay to see a film. Don't do it! That experience alone made the flight a dud. All I can say is, thank heavens it was a short flight."

Pros: "Friendly, professional flight crew. Enough leg room."
Cons: "Nothing, it was great"

Pros: "On time, no delays"

Pros: "I arrived early"

Pros: "The steward."

Pros: "I love Alaska. Nicest crew. Smoothest flights...amazing customer service at the desk and on the phone!!! Well done!!!"
Cons: "Nothing!"

Pros: "Everything was excellent"

Cons: "Flight was supposed to leave at 1:00pm, actually left at 5:00pm. Caused me to miss and important meeting. Also constantly moved changed the departure gate. Should have received a better compensation for waste of people's time"

Pros: "The gate was easy to find, the staff was sweet, and we arrived in Portland within an hour and 15 minutes!"
Cons: "I wish they gave better snacks than pretzels."

Pros: "Everything was great."

Pros: "I liked that we got there on time and everyone was nice."

Pros: "Comfortable"
Cons: "Late boarding"

Pros: "The crew was very friendly and completely professional. The really made the trip, though short, very enjoyable."
Cons: "They no longer serve the Fruit Plate on the menu for this flight."

Pros: "I like Alaska's clean aircrafts, welcoming crew, and on time arrivals/departures."
Cons: "I wish that there was not a $25 bag fee. I don't understand why that is necessary."

Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."

Pros: "Crew were friendly"
Cons: "Seats were thin, no adjustable headrest"

Cons: "Better way to notify dep is out of Intl terminal"

Pros: "nothing"
Cons: "Never flying with Delta again"

Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."

Cons: "More communication on the flight delay"

Cons: "Vegan options"

Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."

Pros: "Great service!"

Cons: "Crew did not make passenger in front of me bring his seat back up for landing."

Cons: "Not much legroom."

Pros: "Newer plane. Friendly crew. Landed safely and on time."

Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."

Pros: "Economy Comfort, excellent in-flight entertainment (Movies)"
Cons: "Food was rather marginal (really no surprise, it's airplane food), tried unsuccessfully to hook-up to in-flight Wifi (couldn't get it to work throughout the flight)"

Pros: "The cree"
Cons: "The stupid boarding pricesd"

Cons: "The landing was somewhat frightening."

Pros: "It was great. The flight attendants are always helpful to us."

Pros: "Despite the turbulence and delay, this was possibly the best flight I've ever been on. I have never been treated so well by a flight crew before. Also, the attendant at the gate managed to get my wife seated next to me when our seats ended up separated. Great experience!"
Cons: "Turbulence and delay was bad, but the flight crew made up for it."

Pros: "Crew members were very nice and pilot did a great job flying thru turbulence"
Cons: "I don't have any compliants"

Cons: "Seats a bit cramped"

Pros: "The service was good"
Cons: "The flight was very rough on landing"

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."

Pros: "The entertainment system"
Cons: "That one flight attendant brushed me off with a wave of her hand... SUPER RUDE!"

Cons: "Seats not very comfortable-very close quartered"

Pros: "Good drinks and movie selection"

Pros: "Nothing"
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"

Pros: "Comfy seats"
Cons: "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."

Pros: "on time"

Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"

Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."

Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."

Cons: "small aisles and space in the seats. me and my wife were seated"

Pros: "Nothing at all"

Cons: "Need more legroom"

Cons: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"

Pros: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Cons: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"

Pros: "Good experience given that it was a long flight."
Cons: "How about meal service on the 5hr flight from Atlanta to Portland? The food for purchase options left much to be desired."

Cons: "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"

Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"

Pros: "See above"
Cons: "See abo e"

Pros: "Pleasant crew. Efficient loading and gate-check."
Cons: "No direction to passengers to put phones on flight mode- i had to request my seat mate to do so. No entertainment. Only mini pretzels served."

Cons: "Seating is too crowded"

Pros: "Clam flight Nice crew"
Cons: "No complaints, completely satisfied!"

Pros: "I liked that I had a vacant seat next to me."
Cons: "Small, narrow seats and way too cramped. Absolutely no leg room or much space to the seat in front. Terrible for a long haul international flight compared to other airlines. No free alcohol on an international flight!"

Pros: "friendly crew and staff"
Cons: "the unsheltered boarding in snowy and icy weather treacherous for those of us who are not so sure footed"

Pros: "Went really smooth enjoyed"

Cons: "Announcements were difficult to hear. ?static"

Cons: "Spent 90 minutes on the plane before it even took off."

Pros: "The food we had to buy was good."
Cons: "We barely made it in time to sprint all the way to the next gate."

Cons: "They took an hour to get our baggage out in Hailey."

Pros: "Flight was great, no issues"

Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."

Pros: "Flight was fine"
Cons: "3 hour delay sucked."

Pros: "The crew was generally nice to me and my emotional support animal (dog). The people checking in my bag were friendly."
Cons: "If you are traveling with an emotional support/service animal-make sure to include the breed and approximate weight of the animal in the "additional details" on the online form you have to fill out. They don't ask those questions but then need it to process the request. Call times are 90+ mins."

Cons: "Other than back to back late flights it couldn’t get any better."

Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"

Pros: "There was no food or entertainment, but that wasn't expected. Why can't we put NA for those items in the ratings?"

Pros: "The pilot let us know what states we were flying over"
Cons: "It was hot in the airplane. Very little air was coming through the vents. There was no leg room and we were all cramped. It felt claustrophobic."

Cons: "Flight was delayed over an hour, then the pilot circled town for another half hour above portland, so we were 1.5 hours late for a 3 hour flight"

Cons: "My knees knocked into the sweet/ no legroom"

Pros: "Everything was easy."
Cons: "All the extra charges for luggage and seating. Total rip off! Not flying with Sun Coutry next trip. Very disappointed."

Pros: "Staff were nice"
Cons: "SunCountry has clearly moved into the cattle car airline category. Most uncomfortable flight I’ve had in a long time."

Pros: "Crew was excellent"
Cons: "Seats are uncomfortable and small."

Cons: "Flight was severely delayed causing me to incur additional travel expenses and diminish the time at my destination with family. Additionally when I found other flights on multiple airlines that would help me keep my plans on track, Sun Country would not entertain any of it. Their response was they do not have partnerships with other airlines (a common practice when I have travelled, United, Delta, and the delay or cancellation is their fault) What kind of airline or company squanders such an opportunity to not only put its best foot forward, but doesn't work with their fellow business community."

Pros: "Plane was nice and magazines good. Crew was efficient and got beverages to us fast"
Cons: "Paying extra after purchasing ticket for seat “upgrade” , late boarding and man in front of me reclining seat into my lap . Keep bumping my reading material as I read. Aisle width also narrow. Was constantly bumped as people passed to get to bathroom"

Pros: "We enjoyed the entire experience"

Pros: "Direct flight"
Cons: "No snacks stingy on the drink and carry on baggage fee"

Cons: "Didn’t like paying $25 for each luggage. Didn’t assign our seats together. No entertainment, no complimentary snacks. Assigned seat belt faulty."

Cons: "the baby next to me"

Pros: "That I got to my destination safely and on time."
Cons: "There were two people working Sun Country desks so I almost missed my flight. Flight attendants were cranky. No food offered and I don't think they recycle. No blankets offered anymore and it was very cold. Worst thing - I jumped through all the hoops so my small bag could be carried on instead of checked, and I then had to pay $40 to carry on instead of the $25 to check."

Cons: "Baggage fee for carry on"

Pros: "Very smooth professional and affordable"

Cons: "Took over an hour in the baggage check line in MSP Not a smoothly run operation!"

Pros: "The plane wasn’t full so there was room to stretch out."
Cons: "The plane was 2 hours late in taking off - no problem for me but I’m sure there were others who may have missed connections or had relatives/friends inconvenienced by this delay."

Cons: "paid too much for this flight for how terrible it was. not even sure why i fill out these survey's, Sun Country doesn't do anything about my complaints or even send a follow up e-mail."

Pros: "Staff were great."
Cons: "Drink choices advertised were no longer available for either flight"

Pros: "The lack of free food."
Cons: "The name of the airplane. Next time they should give it a name like The Jolly Roger."

Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."

Pros: "Had a great flight, on time and no issues."
Cons: "Had problems getting checked in from home but easily resolved at the airport."

Pros: "Spacious plane, seating was comfortable, clean, attendants were very helpful and the Terminal as well, they went above and beyond to assist me."
Cons: "No kiosk Main entrance at PDX"

Pros: "Crew was great! It was a great price for a direct flight."
Cons: "Gate agent /check in agent appeared grumpy. A snack would have been nice."

Pros: "I reallly liked the comfort. Plenty of room in overheads even though the fight was full. Crew delivered right away and provided good service. Great comfort."
Cons: "No wi-if and too expensive for the quality of the video players. No healthy food choices."

Pros: "on-board entertainment option of hand-held device for movies and tv, though I didn't use that."
Cons: "I was sleeping so didn't have food/drink, can't comment on that aspect"

Pros: "I really appreciated the maturity of the flight attendants. They were extremely pleasant, poised, and helpful. Experienced. They made the flight most comfortable. The seats fit well and were not so cramped, like other airlines I've travelled on. Kudos to Sun Country for hiring older employees and making travel pleasant again. Greatly appreciated. As a result of this very good trip, I have recommended SunCountry to several people. Keep up the good work"

Pros: "Never had a bad experience on Sun Country. Had plenty of horrible experiences on the majors (talking about you, Delta and United). Pleasant flight, nothing fancy. Unlike Spirit, there's reasonable leg room, and your seats actually recline."

Pros: "Plane was prompt and on time. Crude was friendly and accommodating of snack requests. Overall a nice experience."
Cons: "Price could always be better but this was a pretty good deal so this isn't really an issue."

Pros: "Overall it was mostly a good experience."
Cons: "We were skipped for a drink refill and it's always annoying to have a cup with mostly ice."

Pros: "Mostly on-time. I got TSA pre-checked, no hassle with the shoes & little bottles of liquid. I swapped seats with an unfilled seat, giving more room to the family originally beside me & myself as well."
Cons: "No Diet Dr. Pepper in Terminal 2 (Hubert Humphrey) airport"

Pros: "Smooth flight, early arrival despite a late departure."
Cons: "No peanuts? :)"

Pros: "Things were on schedule for the flight so got to my destination on time."

Pros: "I like the customer service and the refills on the drinks. Threat was the best."
Cons: "N/A"

Pros: "My husband and I got to sit together/ everything was on time/ everyone was polite"

Pros: "Overall, everything was fine. Can't rate food, crew, entertainment because I didn't use them. You really should have N/A ratings so I didn't have to rate them all 1 star."

Pros: "Liked that it was direct flight"
Cons: "Made reservationn on February for flight in June. No seat assignment until I approached boarding area and attendant took my boarding pass and said i would be assigned seat. I was asigned seat and was able to board in advance of geneal boarding but I don't understand why seats are not able to be chosen when reservations are made that far in advance. Price of adult beverage higher than other airline I frequently use."

Pros: "excellent flight--On time."

Pros: "1st class is solid....warm cookie...yum! Great service!"

Pros: "Width of seats and the leg room."

Pros: "I was running late and they accommodated to me. I didn't get food or use the entertainment on the flight so that is why they are ones."

Pros: "I seriously really like your crew."

Pros: "The crew was very responsive, attentive and kind. The pilot kept us informed as things caused delays. I lucked out and got a seat that was close to the front of the plane, even though it was in the middle. I was expecting to have no free beverages including water and thought there might not be food service at all, but there was. I got a good price for round-trip, non-stop flight."
Cons: "The check-in process was anxiety producing. I'm used to getting an email reminding me to check-in. When I checked in online I went all the through the process including picking a seat and paying for one bag. At the end it told me there was an error and I was not checked in and would have to check in at the airport. When I called the airline the person was informed and helpful. However, I learned that i should arrive 2 hours before my departure time and that the check-in desk would close 45 min before the flight and I would then not be allowed to board if I had not checked in (even if I was standing in line waiting). It was alarming that I learned this accidentally. Finally the flight took off late and there were many empty seats, but the crew did not inform us of that."

Pros: "Comfortable seats with lots of leg room and friendly flight attendants"

Pros: "Non stop flight Nice crew Good pilots"
Cons: "No Wifi No place to plug any devices in."

Pros: "Flight finished trip early"
Cons: "Everything costs extra. What's the point of saving $40 on a ticket if you have to pay $80 round trip for checked bag. Older plane. No drinks or entertainment."

Pros: "sat in the emergency exit row. good spacious seating."
Cons: "it was not evident that we had to pay extra just to have a seat.....nor was it evident that we had to pay for carry on luggage. the basic fair was competitively priced....when you added in your hidden charges.....should just have flow a legit airline. would not use Frontier again....not sure would use kayak either as these hidden charges should have been much more evident."

Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."

Cons: "Had to pay for everything."

Cons: "We sat on the tarmac in DSM for an hour!!!"

Cons: "Was not aware of the cost to carry on a bag or pre assign general seats. Would avoid flying Frontier in the future unless no other options were available."

Cons: "A little more turbulent than the big boeings and no comforts or frills. Maybe a free soft drink? Even water would have been nice."

Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"

Cons: "I was super disappoint in frontier. From the moment I walked up to the kiosk it was frustrating. They want to charge extra for everything. So cheap. In comparison American, SW, and delta know how to treat customers."

Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."

Cons: "Tight seating not well padded. Crew very pleasant"

Pros: "The check in Gal was great."
Cons: "Everything else."

Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."

Pros: "Be prepared to pay $150+ to pick your seat and check your luggage, even your carry-on."

Pros: "Delayed. Lost bag. Horrible service. Hidden fees. Will never use Frontier again."

Cons: "Every time they delay in flight this is happened 20 days before on same flight"

Cons: "Hidden Fees, thankfully we could afford the extra $20/seat. On the first leg of the flight it was 100 degrees in the cabin, and there were NO beverages available at all. We were told there would be a 5 minute wait on the tarmac before unloading...we've been here for 45 minutes with no end in sight."

Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."

Pros: "I appreciated that we were allowed a purse as individual carry on. They do charge for carry ons, so check the measurements of your bag. They didn't appear to be too anal about it, but $60 charge at the gate wasn't worth it."
Cons: "Misleading during online check in about paying extra for more "valuable" seats. If you really don't care, don't pay extra unless you like giving away your money."

Cons: "Cramp"

Pros: "Nothing"
Cons: "Paying for bags, shitty customer service. I accidentally booked the wrong date and they refused to do anything. I ended up booking on another airline and just forfeiting the whole two tickets! You lost a customer forever! And I am putting bad reviews all over social media and websites"

Pros: "The initial cost for the flight was low. The crew was very friendly."
Cons: "The seats were hard and there were charges for everything once you booked your flight. They charged for a carry-on bag as well as seat selection."

Cons: "Unclear baggage fees"

Cons: "Paying for a carry on bag"

Cons: "Delay and Carry-luggage is charged"

Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."

Pros: "Very friendly crews. I wasn't troubled with checking the size of my carry on. Very roomy middle seats. Above average for the competitive prices they offer as long as you don't pay any additional for carry on or checked bags."
Cons: "Seats don't recline, no complimentary beverage service. Storage room under seat is very small and if your bag will not fit rules are you must pay for your carry on."

Pros: "The crew was pretty friendly - friendlier than the other Frontier crews we had."
Cons: "Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience."

Pros: "When we got to the airport the kiosk was not working, and no one was at the counter. Checked in online, they charged us $45 per carry on (didn't read the small print, because it's so small, and no other airline I've been on charges for carry ons). To check a bag was cheaper, $35 but no one was at the counter. Also, they charged us $20 per seat when we checked in, did not give us the option of a no-charge seat online. (even though we did have tickets) So, I paid an additional $130 for the 2 tickets total. Shabby airline."

Pros: "flight and crew were excellent"

Pros: "Direct flight"
Cons: "Very cheap and hard seats, pay for everything including carry ons, water, coffee and cheap food items. I will think twice about using this airline again."

Pros: "The plane didnt crash and for once frontier wqw actually on time"
Cons: "Frontier went from being a great airline to nickle and dime air. There was a fee for EVERYTHING. $40 for carry on luggage?! Tlwhat a joke. A bag that i carey and hanfle myself does not constutue a $40 fee. Hell the bag didnt even cost that much. Not to mention the hard back cattle seating they installed plus charging for water. I will never fly frontier again after 20 years of flying with them."

Pros: "The lower fare"
Cons: "Everything else. Felt like we were being punished for paying less. It was s surprise e we had to pay for our carry on. Lack of comfort was the worst part."

Pros: "I like th newer planes and the fact that the seats are pre-reclined. Space seems open and not claustrophobic. Efficient boarding and timely departure. Although they charge you for everything, it's a great option for a low cost airfare."
Cons: "All was good on this one."

Pros: "Getting off the plane and not getting back on."
Cons: "I am not one to complain, bust SHEEEEESH. Customer service. RUDE. I paid $250 for someone to be rude to me at 5:00 in the morning. I listen to the lady checking bags ARGUE with a mentally handicapped woman(who is crying) because she is trying to charge her $60 for a bag that was free the last trip. The guy helping me I believe helped the mentally handicapped woman get her duffle in the free bag slot, no problem ... I check in go up stairs two hours later same lady is checking tickets, verbally arguing with MULTIPLE people about baggage.. including me, when I was already downstairs and pre approved to fly with my bag. She made us all get out of line and either pay or re check the size of our bag, some people ended up paying while I got to get BACK in line after already waiting to board and another employee approved my bag to fly. This lady is arguing, smiling, but loudly arguing, very rude and condescending like she was better than everyone. I was appalled at the way they treat their PAYING guest.. Like come on lady, nobody wants to be up at 5 am getting on a plane, but that is the job she chose, so no reason to take it out on paying customers. I honestly couldn't believe her attitude."

Cons: "Terrible seats. Non-adjustable, thinly padded, short on leg room. Like a flying school bus."

Pros: "Nothing"
Cons: "Charged additional fees at every turn. Even a "seat fee" was required to be allowed to get on the plane. So buy a ticket and fly, but until you can lie down in the aisle or stowaway in the toilet, youll be paying for your ticket 3 times or more. $40 "seat fees" $3 bottles of water"

Pros: "Fairly cheap tickets as long as you aren't packing anything but a jacket and don't want anything but water and don't want a seat assignment."
Cons: "The seats are crazy uncomfortable and don't recline. Felt like I was being asked for more money at every turn."

Pros: "I liked the direct flight from chi. To Az. The one thing I didn't like was that we didn't get a cup of coffee on our return trip home, just on the way there."

Cons: "The extraneous fees for CARRY ON bags"

Pros: "Flight was on time and the staff was friendly and helpful."
Cons: "We felt Frontier used the old "bait and switch" routine on us. We weren't aware to reserve a seat we had to pay an additional fee. We also were not informed that even one checked bag would cost us extra. Last, the baggage charge from Denver to Portland was $40 for one bag but on the return trip it was $30. Did we get ripped off in Denver??"

Pros: "No frills flying but it was fine. It was completely clear at booking and online check in that it costs for carry on bags."

Pros: "Certainly the airline knew it was going to be a busy week but I have never seen greater chaos in the Denver airport. That being said I was able to find someone who said she could be fired but was able to get me a boarding pass even though it was an hour before the flight left and all I had was brief case with me. For that I am thankful. Next time I will print a boarding pass prior to going to the airport"

Cons: "it took 45 minutes for my bag to come out"

Pros: "Price"

Cons: "Crew was condescending and rude. There were young adults in a group around me and my companion, who also look young, and the way the flight attendant spoke to us about technology was rude."

Pros: "it was clean."
Cons: "PAID $40 per carry-on - which I have seen "free/included" on other airlines. Every seat selection had a price $11-$16, including standard seating. On the flight, I had a $2 soda pop, as it was not included. In other words, every possible step or choice has a price. If Frontier comes on top of KAYAK, please read details and ADD UP THE COSTS. After the above 3 items, I DID NOT SAVE with Frontier and should have chosen another airline."

Cons: "that there is a no refund policy and to change a flight i get penalized plus have top pay the difference of the new ticket its a gangsters dream and what are big corporations freaking gangsters pretty much."

Pros: "Staff were nice"
Cons: "Paid $85 for my 2 pieces of luggage - what a trap!"

Pros: "I don't like your new seats on the plane. Way too small."

Pros: "Quick and easy flight"
Cons: "Could not enter the gate, waited on the tarmac after arriving for a long time with rude flight attendants."

Pros: "Comfortable seats and mostly friendly crew"
Cons: "Judgemental rookie flight attendant Dimensions of a standard size carry-on bag were supplied on website but did not include the wheels. So in the end, I had to pay for a personal item at the gate - which should have been free in my opinion - only because the wheels stuck out 1 inch"

Cons: "Flight was rescheduled twice! And when I called to see if it was going to get canceled they said that it might still take off at the original time, even though I got 2 emails saying it was rescheduled. This made it really frustrating because we would not make it on time if it took off at the originally scheduled time! We rushed over to the airport just to be told it was taking off late again! So we waited at the airport for 2 more hours!"

Pros: "It's cheap"
Cons: "Extra costs for everything"

Pros: "Cost was a deciding factor."
Cons: "Seats were uncomfortable but you get what you pay for."

Pros: "Nothing to say here"
Cons: "Flight was postponed 3 hours and lucky for Delta Airlines I was able to get a seat on their flight and not ruin the plans made around the original schedule! I understand when there are weather issues but Spirit was the only “delayed” airline which tells me that there was poor planning on their part for something. No reasons were given by the ticket counter either."

Pros: "The spacious exit row seating."
Cons: "One of our checked bags didn’t arrive with us. We paid for the checked bag and now have to go replace items that are needed for an event tonight. It is a hassle but spirit says they will reimburse us for the items we purchase to replace our lost belongings."

Pros: "The company I traveled with. The price."
Cons: "The lack of leg room, the price addition for my aisle seat, the general smell of urinebin the restroom."

Pros: "Nothing"
Cons: "The customer service rep would not print my boarding pass. She would not get the manager when requested. She covered her tag so I could not see her name. At one point she jumped from behind the counter to steal my phone."

Cons: "I understand that spirit is a cheap airlines particularly serving those without luggage; however, when having luggage I spent $200 for a flight to pdx to lax - not a good deal. $200 for that flight should come with some kind of incredible perks which is not the case with spirit where you don't even get proper flight updates on the screen or tray tables. Also, it is clear that your airlines prey on those who follow directions as I saw handfuls of people walking through the gate with their luggage and not being charged, my boyfriend/travel companion for example paid nothing for his luggage, disregarded all memos via loud speaker and walked on with his unpaid for luggage. The experience with spirit was undesirable in every way and I will never chose this airline over another (luggage in hard or not) after the poor experience and being completely ripped off. I plan to share this message with social media and yelp sites as well."

Pros: "smooth in air and excellent landing"
Cons: "left 45 minutes AFTER we boarded due to a maintenance issue that needed to be "signed off" on and it took 30+ minutes to get our baggage."

Pros: "On time"

Cons: "I didn't have a flight on spirit, they rebooked us on Delta."

Cons: "Flight was cancelled"

Pros: "There's nothing to really say that I liked."
Cons: "Seating is TINY. What's up with that? I'm 6' and 200 lbs so I'm not a small stature, but I'm hardly what be considered big, and I could barely fit in the seat. And though it's a short flight, I feel a beverage could be served - free of charge!"

Pros: "Flight price and availability."
Cons: "Late, $50.00 for 1st bag."

Pros: "I loved that the flight was cheap. I only brought a backpack so I didn't have to pay any extra fees. I didn't care about the food packages so once again I didn't pay any extra. The flight attendants were awesome! I did the online boarding and it was really easy to navigate"
Cons: "The seats were small, but the flight wasn't long so it wasn't bad. If you have to buy a bag make sure you do it before you get to the terminal. It's the cheapest to do online and then the price just continues to raise as you become closer to actually boarding the plane."

Cons: "Flight was delayed 3 hrs"

Pros: "all enjoyable"

Pros: "Cheap ticket was nice, made up some lost time en route, staff very friendly."
Cons: "Nickel and dimed to death: luggage, seat, soda. Threats that if your carry on is too big it's $65."

Cons: "I paid $100 dollars for my flight to Orlando with Spirit and I paid $100 for my flight home with Delta. Delta didn't charge me $45 dollars to CARRY ON one bag- and they sent my ticket (for free) to my cell phone. Spirit has so many ludicrous hidden fees- $45 to CARRY ON a bag? That is beyond stupid- and $5 if you don't have access to a printer in order to obtain your boarding pass? I'll never fly spirit again."

Pros: "Quick boarding"
Cons: "Boarding plane before mechanical check so sat an extra hour on the plane in very crowded seats. The woman seated next to us was allowed to board very intoxicated and ended up pooping her pants and we had to sit next to her for the entire flight. Unfriendly staff. No smiles, chomping gum, reading safety tips with no eye contact. Expensive non-alcoholic drinks"

Pros: "Let's be honest... This is the smoke and mirrors that we all feared would happen one day. Competitive fares, not really, and then less than basic services. Someday we'll debate wether a flight attendant is necessary for an evacuation. I'm seeing vending machines following the automated safety briefing. Put your money into the pilots, I say."

Pros: "My re-booked flight was on Alaska Airlines and was much more comfortable than the Spirit flight would have been."
Cons: "I had to stay overnight when I could have made my original connection but wasn't permitted to board."

Cons: "Baggage, Delayed"

Cons: "The flight was cancelled and not only were they not very helpful, they wanted to charge $200 more for a seat on a flight the next morning. To have to pay just to get a seat and $45 just to take a carry on is ridiculous and will never book through them again!"

Cons: "The seats were filthy, cheap, and had no leg room. I didn't realize I had to pay for carry-on which actually turned my cheaper ticket into a more expensive one. Also, everything about the process just felt lazy. I'll never fly Spirit again. I'd rather pay for a more expensive ticket than be Nickel and dimed to death."

Cons: "The flight was delayed 2.5 hours. This crew was frienldier than our earlier flight though."

Pros: "My luggage came through undamaged and fairly quickly."
Cons: "No pre-chek. A big front was in front but was not big by any means. The gate changed and we left late due to plowing by our gate."

Cons: "There were several open seats and no one was allowed to go in the exit row. Not safe. Also boarding people were rude. I won't be flying spirit again."

Cons: "We were delayed waiting for a previous plane to arrive. And once we arrived at DFW there was no gate available for us and we had to wait again. We were supposed to be at the airport around 11 p.m. and didn't arrive into the aiport until around 12:40 a.m."

Cons: "I was pretty turned off by spirit asking me 4 times for money to make their production more green, when they don't have mobile boarding. It seems blatantly scammy since they charge $10 to print the pass for you. I'd like to know the percentage of people who fly to a destination and have reasonable access to a printer so they can print their return flight home. I'm never flying spirit again."

Pros: "Nothing..."
Cons: "Nobody in the airline care about you or your needs..."

Pros: "Same as above"
Cons: "Same as above"

Pros: "pretty much what i expected. : ))"

Pros: "Quick flight , on time and most importantly uneventful"

Pros: "The super cheap original ticket price was alluring. However the fare increased significantly for the privilege of bringing just a carry-on, not to mention the cost of a checked bag. Then to my surprise there was yet another fee in order to get as much as a drink of water on the flight. The seats were typically narrow but unexpectedly uncomfortable with no option to recline. The staff at the gate were pleasant and helpful which really was the only redeeming part of an experience that I will never repeat. When considering overall value and total cost it would most likely be more prudent to pay a slightly higher fee initially on another carrier that includes more amenities and flights aircraft with less offensive seats."

Pros: "Flight attendants were great. Reception persons at the baggage check very friendly."
Cons: "Outrageous baggage check fees. Doesn't support the military. Every other airlines waves baggage check fees for military personal. Spirit doesn't offer military service members that luxury. Plane was also late, no WIFI, and seats didn't recline."

Cons: "late both ways"

Cons: "That I paid 90$ to carry my bags and 41$ for my flight"

Cons: "The service was horrible. They were rude. They caused my son to not make his flight and were not accommodating at all! Down right rude! Will NEVER fly Spirit again. Did nothing at all to make our experience better even with problems."

Cons: "there were two gate changes, and a late departure."

Cons: "I was not notified when I purchased my flight that I would have to pay to include a carry-on.. nor was I ever notified by e-mail at any point.. so imagine my surprise when I had to pay $55 for a carry on bag at the airport! Not even to check it.. just to carry on! The flight would've been cheaper with a more high quality airline!"

Pros: "Had been over 10 years since I've flown anywhere. Found everything to be pretty adequate. Got a round trip, non stop flight for a very reasonable price, so that was nice."
Cons: "Everything was exta cost."

Cons: "Spirit airlines scammed me and was a terrible value. I bought an inexpensive ticket ($70) without realizing that I would pay more than the flight for my bag and carry on ($85). The flight was delayed over 2 hours due to maintenance, so I missed the greyhound bus I needed to catch, and the people at customer service offered no reimbursement. They charged for everything (even water!) on the plane and I was only able to get water for medical reasons (once I told them I had a headache). The staff was rude and unapologetic. I usually fly southwest, and will do so in the future, because it is a much better value, considering they don't charge for bags and are usually inexpensive."

Cons: "You have to sign up for their membership to check in before the flight, and the seat selection is $10 per, the carry-on bag is $45. Better to fly with an airline that's up-front about their fees, or better, just includes them."

Pros: "Desirable time in/out, optimize my stay"
Cons: "Carry-on/Baggage fees somewhat hidden, not fully disclosed or factor into initial purchase"

Pros: "Cost"
Cons: "Charge per anything that is normally free with other airlines. Charging for a boarding pass?"

Pros: "$200 rount trip set of two flights becomes $400 because of this ridiculous airline's fee structure. I will NEVER fly with them again."

Pros: "I didnt eat the food, so I have no comment there. Or the entertainment. I found a kind stewardess who snuck me some water. It was otherwise unavailable for free. I was able to avoid incurring extra fees."