The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was again delayed for more then 2 hours with some lousy explanation regarding the reason of the delay. Although the flight was delayed for more than 2 hours, no refreshments were offered (according to EU regulations). Last 4 flights on KLM - always at least 2 hrs late. So be prepared that you cannot plan anything with KLM.
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Overall a good experience. We were disappointed when we had to check our carry on due to the plane being full. KLM hadn’t notified us and we had valuable items in the carry on but they still made us check it. Some of the food was great and some was mediocre. Crew is really kind and funny.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The flight itself it was great nice food the crew were very nice and helpful, Checking in from Birmingham wasn't great long queues for bag dropped, And I had my hand luggage case taken away from me even though I requested to have it with me as I had breakables items. I was told I can not because of the length of the flight with no explanation at all no options was given for me to take my fragile items out of my case it was taken away with hold buggage I find the staff member who was checking me in very unpleasant !! Can we please be advise if the rules have changed about the the carry on hand luggage it will be easier to be advise on booking your tickect if we not allowed to take the hand luggage with me. Overall I had a good flight .
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Left from gate 30 minutes before flight. Never been late to a flight ever. It says 15 minutes before explicitly on the ticket.
I like the boarding process, it was fast. The seat doesn’t have a TV for a long flight and food wasn’t served, just snacks.
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
Seriously, not displaying departure gate until very last minute is awful. Specially when you have to take an elevator and then transport to go to the sub-terminal. That’s awful in such a busy airport as Heathrow. And I cannot choose seat on this flight because it’s run by British Airways, even entering locator code.
The absolute worst. Our flight from Madrid to Charlotte was delayed nearly 2hrs which cost us to miss our connecting flight. The only availability was to either separate my party of four (two being children) several other locations to reach our final destination. The other was drop us off at entirely different location we never intended on going. Thus resulting in us driving a rental 2 hrs to our original final destination. On top of that the flight from Madrid was uncomfortable and some staff were extremely rude.
delayed delayed delayed. was supposed to have a 2 hour layover and very nearly missed my connection.
Despite a bumpy flight the pilot was great. The rest of the crew on the other hand couldn’t care less if a passenger would colapse and die. Horrible service, robot like, lifeless…
No service due to turbulence. No entertainment on this type of aircraft. But nice old comfortable seats.
Les 2 vols se sont bien passés, le temps de correspondance juste mais nous sommes arrivés à temps.
Great service, on time, professional experience. Great landing under challenging crosswind conditions at BWI. I made my connection in Charlotte despite the plane getting stuck finding a gate to park in on arrival. The only glitch -- the Airbus 320 from CLT to BWI was quite comfortable, but the larger 321 from Logan to Charlotte had minimal leg/knee room. I get that it's a high volume route but dang, couldn't even open my laptop it was so tight
Good food, prompt and timely flight, good on-board personnel
Thankful for 2-4-2 economy seating. Food was ok. Free beer & wine in economy was nice. Served hot dinner, mud- flight snack and pre-arrival ham sandwich. Seat with pillow & blanket. Reasonable movie options. Overall, a good experience. IBERIA APP is terrible terrible terrible.... needs to get upgraded to equivalent of TAP Airlines App. No option to bid or request an upgrade. Very disappointing.
My luggage did not get to my Miami destination/home. I am waiting for it 24 hours later.
The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!
Flight was delayed by well over an hour. Communication was terrible.
I like the team but I don't like the food you provided with money. I want free food and free water.
I’m hoping for WiFi included. Everything else was very good
An average flight experience. For our transatlantic portion, they provided a main meal and two snacks. However, the food was not very tasty and the drinks far too small and infrequent for such a long flight. The regrettable part of the flight was that the toilets were extremely filthy. I feel this is unacceptable.
Both flights were delayed. I lost my connection on the way back. No voucher or anything was givenx I had business ticket and no support to make it on time. I got to the door running 5 min after they close. Food really bad. Breakfast in business was worst that I what I remember in economy. Even though I have accumulated many miles, I don’t think Inwill keep buying Iberia. I am a frequent business traveler.
The food is really eco only level. Breakfast was shameful. I am considering to stop flying with Iberia. Business prices are as expensive as other companies with much better service.
The whole flight was coughing and farting all the way. It was impossible to breathe. If people are traveling sick they should either not be allowed to fly or made wear masks
I will never fly vueling. 1h30 delayed, connexion missed with the crew closing the boarding in front of us. 40 people missed the Barcelona-Orly connexion. hours waiting for rebooking and hotel.. inadmissible
3 hr flight from Barcelona to Gran Canaria. Ŵent according to plan No issues with staff oŕ flight. Many people includiñg us could not get luggage self checķ in termìnals to work. Had to wait in check in line.
The communication about the delay could have been better before and during the flight. Also, this online form could have less bugs. It is almost impossible to type in this window.
Boarding was very poor as the flight was initially delayed. We were told the flight would be at 21:40. We were with our 10 month baby who was sleeping. I received an email from Kayak which said the flight was now due to take off at 21:04. When we checked the screens at Gatwick we were told the gate was closed. The lack of communication was extremely poor and we had to run with our baby and there were many other passengers, including elderly people, also running to the gate. When we got to the gate, the staff had no reasons for the poor communication.
It was a short flight but the seat was very straight. I didn’t need any service, but wifi was not available. In resume, a normal service. Nice, the punctuality. Thanks
Bought check in baggage but couldn’t do it at the kiosk, had to line up just to get baggage tag which was a very long queue with only 1 customer service agent handling all vueling flights. Had to wait about 45mins just to get a bag tag and drop baggage.
Last time bucking this company if I would know I wouldn’t do it, they made me lose my flight
I liked the regular updates and appreciated the automatic online checkin which didn’t work for our Vueling flight so I had to do this myself.
The baggage policy is pathetic. We paid for our carry-on bags online. Said if we don't remove the wheels of our carry-ons it's not considered a carry-on. We all measured our bags according to the website beforehand. We were not refunded for our bags and were obligated to buy it as checked in bags for over $70 online or $90 over the counter. First and last time I travel with this airline.
Lost our luggage in Heathrow. Showed up 3 days into a 7 day vacation. Very inconvenient and disappointing!!
Lost our bags in Heathrow, We didn’t receive bags in Mallorca for 3 days, out of a 7 day cycling vacation. Really inconvenient and disappointing!
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
We missed the flight to Barcelona because the flight from Baltimore was delayed. We flew on Vueling VW6653. Our luggage didn’t arrive. Please help us get our luggage. We are staying at Hotel Gran Via in Barcelona
The seats were tiny, being of a fairly petite build, I don’t usually expect to feel crammed and cramped in a seat, but I definitely was on this flight. I couldn’t even bend over to get anything out from under the seat in front and getting up to go to the bathroom at night with the seat backs reclined was nearly impossible. I had to do gymnastics to get over and out. For an airline that does long flights overnight, it’s kind of ridiculous.
Not connecting flights. Missed my flight from Dublin to Liverpool because I arrived at Dublin one hour too late. For this mistake, they offered me a flight from Dublin to Manchester. Thats great and all, but I waste time and money to commute to Liverpool. Be sure to check the time of your connecting flights, because they sure don’t when they sell it to you
Excellent! Great flight attendants, good food (in business class, at least), very comfortable. Touchscreen and remote wasn’t great.
In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.
We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class
Boston (undefined)United States
Alicante (ALC)Spain