Pros: "Seating was comfortable. A meal was offered."
Cons: "Flight attendants could be friendlier."
Cons: "Avianca used to have a better inflight service"
Cons: "On time. Good flight"
Pros: "Crew member was nice"
Cons: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Cons: "Old plane, I was in business class and no entertainment was offered and no screen was provided in the seats"
Pros: "Great plane, entertainment and nice plane crew."
Cons: "The staff at the gate was not so nice when boarding."
Cons: "flight was delayed 30 mins"
Pros: "The crew was very good."
Cons: "The inflight entertainment did not work during the flight. Only 30min before landing. It was a boring flight without it"
Pros: "Flight delayed causing anxiety as onward connection."
Cons: "No vegetarian food available."
Cons: "Been waiting for the baha for mor than 30 min"
Pros: "in seat entertainment"
Cons: "None of the AVIANCA staff smile, not at check in, not when boarding, not during the inflight service, not during disembarkation..."
Cons: "Avianca flight from Bogota to Guayaquil was l4 hours ate in arriving and connecting fight from Guayaquil to San Cristobal, already over an hour late in leaving Guayaquil would not Waite an extra 20 minutes for us. Only 1 flight a day from Guayaquil to San Cristobal so we are faced with a an overnigh"
Pros: "staff very efficient; easy checkin;"
Cons: "had to wait 40 minutes for luggage to come on the carousel"
Pros: "Enjoy the direct flight. Entertainment options are great. Crew is courteous and helpful."
Cons: "Seat is not comfortable at all, especially for short stature like me. Tough for a six hour, overnight flight."
Pros: "Kindness of people , effuciency in boarding pass"
Cons: "No food"
Pros: "No delay in takeoff"
Cons: "Check in was incredibly slow, food was substandard"
Pros: "Not good service"
Cons: "Not time to"
Pros: "Good service and comfortable trip."
Cons: "Nothing went wrong."
Pros: "Service was perfect, flight on time, will use Avianca anytime."
Pros: "What I like most was the young man that checked in my suit cases. He was beyond amazing: personable, professional, understanding, and overall amazing!"
Cons: "The plane from Boston to Bogota was a bit late, but not by much."
Pros: "Service was outstanding."
Cons: "We did not have movies on the fllght."
Cons: "At take off water from the AC unit started Pouring my seat and my boyfriend’s seat (window and middle row 32 seats K and J). We sprung up to check to see if a water bottle from the overhead compartment was leaking. We were immediately yelled at by crew to sit down because it was take off. They didn’t see the water that was pouring down on us (from where they were seated) and other passengers were also trying to explain to crew members water was pouring down on us- luckily there was no one in the isle seat so we were able to shift one seat over. Otherwise we would have had to sit with water pouring down on us for 30 mon. The crew came over and said they could switch out the seat cushion. But that did nothing really because our clothes were totally soaked and it smelled bad from the water from the AC. Water also go on our electronics (headphones, iPad and phones) So it was a horrible 8 hour flight back to Los Angeles. Really sucks - I was a fan of Avianca - now I’m not impressed with how they maintain their planes or customer service for passengers who get soaked by their plane’s malfunction."
Cons: "Nothing to dislike"
Cons: "Avianca wouldn’t let me board because gate agents couldn’t find return trip in system. Only had a week’s vacation and lost a full day to be in Costa Rica. Then had same problem going back. I’ll never book Avianca and never use kayak to.book any airline"
Pros: "It was a fast flight. Overall good."
Cons: "The lines to check in the luggage in Barranquilla Colombia took long although there was not that many people. Overall not that much time, the boarding process in Boston was fast an friendly ."
Pros: "Had to get a different route"
Pros: "No delays"
Cons: "Everything was nice."
Pros: "I liked the food and caring staff."
Pros: "It was a horrible experience dealing with Avianca customer service and Erardo Romero"
Cons: "Our bag made it on the flight. We did not. Cause was an Alaksa Airlines system glitch delaying check-in. Avianca cancelled our entire trip to Cuzco and back because we did not makw the flight to Boston."
Pros: "Everything was perfect"
Pros: "Good service well kept airplanes"
Cons: "The flight was canceled, 2-3 day ahead of flight, leaving us scrambling for flights to get me to meetings. Avianca was difficult to contact. The new last minute flights were schedule on COPA...cost us an extra 3000 dollars last minute. To add insult to in jury......the COPA leg from New York was canceled at the airport due to a mechanical problem. We were suppose to leave on Tuesday at 3:25 and get to Bucaramanga that night..........DID NOT HAPPEN. We finally, after two nights in two different cities hotel rooms, we got to Buca on Thursday morning about 10:30 am. COPA's help, was awful............confused, non professional. We could not get food from noon on one day to about 5 the next morning. COPA did not care."
Pros: "Accomplisment on timing"
Cons: "The seat was a little too hurt for my poor butt, but it is my problem because I am a thin person."
Pros: "Everyone on the plane crew was extremely polite. The seats gave me plenty of leg room as a 6’ tall man."
Pros: "Everything. Except two things explained below."
Cons: "Our chairs didn't recline, making unconfortable to sleep during the flight. Entertaiment didn't have close caption for deaf people or hard of hearing people."
Pros: "Easy trip to a very nice location, flight time around an hour, very enjoyable as always in Avianca."
Cons: "It was delayed for almost a whole hour"
Pros: "Good food, drinks and entertainment."
Cons: "The flight from Bogota was delayed"
Cons: "Had to restart screen twice, as it would freeze/blackout"
Cons: "The personnel in the airport were at times confused about the Bogota-Cali departure time. It has become a habit to change departure time and gates."
Pros: "Even for a 45 minute flight you have on board entertainment with lots of choices complementary. That that United! o and yes you still get free snack. So there.!"
Pros: "Worst company ever"
Cons: "There was a delay in Cartagena and i waited 12 hours To get To bogota, not even At Armenia yet"
Pros: "Everything was good"
Cons: "Little food"
Pros: "The entertainment and the seat."
Cons: "Everything else! 2 hrs delayed. They don't update their info. It's like they just don't care."
Cons: "There wasn't blankets for all the passengers so I was freezing just because."
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Pros: "Copa was convenient and easy. Very easy boarding process and I appreciated the day flight."
Cons: "This is a business class that is equivalent to a US carrier domestic first class. Good seats, not lay flat but wide on my 737-800. The food and service emulated say American Airlines Domestic 1C as well. Everything was just good enough, and much cheaper that international business on the majors."
Pros: "Shout out to Ricardo as my new favorite flight attendant."
Cons: "Food and entertainment"
Pros: "Better entertaining sistem"
Cons: "Crew wasn’t very serviceful"
Pros: "Timing was good"
Cons: "Entertainment!!! Plane was old. No individual TV, no Wifi, no outlet to charge our phones. Was bored to death. My phone and my pc run out of battery and that's that... A plane during the day should have something!"
Pros: "Flights times were perfectly timed. Everything was on time and all my luggage arrived."
Cons: "Entertainment!! 2 flights of 8hrs without so much as a common TV, Wifi or even just an outlet for us to use on the plane was miserable! They had a TV for every 4 rows (those very old ones) and for the second plane they played one movie, and about 1:30 hrs of series (TV show Friends). So bored!!"
Cons: "everything was good!"
Cons: "The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes."
Cons: "No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p"
Pros: "The crew was amazing! Excellent attention. Very comfortable seats."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "Fast boarding and take off, pleasant crew"
Cons: "We traveled with 16 months old toddler. When checking in online I requested kids meal under our reservation. So, I got kids meal but there was no food for me. If I didn’t request child’s meal, I would get my dinner, but my child would be hungry. It was ok, we shared, but later I asked for whole milk for my son, but they didn’t have it. I am glad I had some toddler formula with us, otherwise I don’t know what we would do. It was a 16 hour travel with one stop and they had no milk on both airplanes. I never write anything bad ever but I think the airline should reconsider kids services. There should have been milk and separate tray for child to eat."
Cons: "There was a prolonged delay on arrival in Panama, as the gate was apparently in use. They set up stairs (on the runway?) and they transported us by bus to the airport. On the connecting flight to Guatemala, they began boarding an hour before departure, only to wait on a bus to be taken to the aircraft. Apparently the airline doesn't only double book seats on flights, but on Gates on arrival and departure as well? Aside from this particular gripe, the crews were pleasant and the airfare was a relative bargain, so all in all not a bad option IMO."
Cons: "Panama no tiene free wi-fi"
Pros: "Food (business class) was good"
Cons: "Entertainment was lacking. It’s an old plane with awful seats. They keep the cabin temperature like a sauna."
Pros: "Upgrade was great"
Cons: "Did not get the upgrade for my second flight"
Pros: "Staff was friendly Two meals were served and two choices were offered. Wine and alcohol were free. We each checked a bag with no extra fees. Flight to Panama was comfortable."
Cons: "Flight from Panama was a smaller plane with not much leg room. No real options for entertainment and the sound was not good."
Pros: "I liked everything about this fight"
Cons: "I did not like the fact that it was a a 6 hour flight lol"
Pros: "Free hot food, nice flight attendants, free alcoholic drink"
Cons: "No tv on head rest, no WiFi!!!"
Pros: "Boarding went smoothly. I was "upgraded" to exit row at the counter without asking, so the extra legroom was appreciated. Counter personnel and air crew were uniformly pleasant and helpful. The COPA manager in Boston pitched in during the busy check-in time and was very supportive of his staff."
Cons: "Food was mediocre quality, though cold things were cold and hot things hot."
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "Nice crew, straightforward operation."
Cons: "Basic plane not good for longer flights. Poor in-flight entertainment and uncomfortable seats (even in Business). They have better planes but this one was clearly an older and more basic one that shouldn't be scheduled for a 6+ hour flight."
Pros: "Nol charges for alcohol on the plane ride. Food was great"
Cons: "Lack of como from Pilot. In Panama the lack of English speaking personnel."
Pros: "The crew were very pleasant"
Cons: "No comfort, very narrow seats"
Pros: "On time!"
Cons: "It is super expensibe trying to change the date fly"
Pros: "Courtesy, timing, comfort."
Cons: "The food. It was a bit heavy."
Cons: "This is not a negative more just informative. There is no entertainment."
Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."
Pros: "Good flight. Friendly crew, left on time, arrived a few minutes early."
Pros: "The service on the counters and the planes were good."
Cons: "The delay. The ticket for lunch, due to the delay was no t enough to buy a decent menus in Panama. They offer to give the lunch tickets at noon time, and gav them at 2:30pm."
Pros: "Safe trip"
Cons: "Size of plan - very little room Sometimes the crew only spoke in Spanish when making announcements."
Cons: "In Panamá we had a horrible time trying to find out what gate the flight would be departing from. After finding the gate and wait for over an hour, we were told we needed to move. When I asked to what gate I was told “I don’t know it’s not my flight.” I found another gate and after waiting there were were told that the gate had been changed to the other end of the terminal. I was extremely frustrated with the lack of knowledge and assistance from the Copa workers."
Cons: "They were overselled and b9oked me in a flight next day! even thou there was a flight later the same day"
Pros: "Unlike North American Airlines, they do not charge you for every little thing. The electronics might not be as fancy, but the service and fellow travelers were a delight to be around. EXcellent flight, and saved my bacon when I lost the BF's wallet.!!!!! It was returned intact by a caring crew."
Cons: "That I had not thought of how tired I would be and how easy it was to forget my Spanish. My bad! Customs was pleasant and walked us right out the door."
Pros: "Friendly service"
Cons: "Food quality was poor"
Pros: "Non stop flight from Boston to Panama City. Baggage claim was quick, huge improvement from past experiences at this airport. Meal was included as well as drinks, and no carry or checked bag fees. Boarding was done quickly and efficiently."
Cons: "Will do web check in next time to avoid wait for check-in and bag drop. Bathroom condition got pretty bad mid-flight but that's not really the airlines fault as it was initially clean."
Pros: "Great flight and crew; great value."
Cons: "For a 5 hour international flight, it would be great to get a second movie or slightly longer entertainment. There is a captive audience and nothing to do, and it doesn't really cost you guys much! Thanks."
Pros: "Everything went well, very nice and good."
Cons: "The seats could be a little uncomfortable when sleeping, and I'm vegan so eating anything was difficult."
Pros: "Just your regular flight, but all on time, no frills, got me there."
Pros: "Enough space to stretch my legs. Crew was respectful"
Pros: "Not much to choose from leaving out of Boston but panama to Buenos Aires was better"
Cons: "The food quality and the entertainment was below average and"
Pros: "I liked the spacious seats and free food and drinks. I love that you get to check 2 bags for free for an international flight unlike other airlines and I did not have to pick up my checked baggage until my final destination."
Cons: "Small plane for a long distance flight. The food was horrible and there is no entertainment on board, so if you run out from battery, you will think about jumping off the plane. Worst airline for long flights."
Pros: "EXCELLENT ATTENTION"
Pros: "Good food for economy short haul flight"
Cons: "Very very very uncomfortable seat worst leg room imagined"
Cons: "Plane delay made us leave after midnight."
Cons: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Cons: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on."
Pros: "The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff."
Cons: "Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board."
Pros: "On time, good crew"
Cons: "Plane was older than most"
Cons: "baggage delivery"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Pros: "check in and boarding (mostly because it was empty). Flight attendants. timely flight"
Cons: "premium seats should be more comfortable as advertised. On line services (extremely poorly designed and disfunctional website)"
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "The flight was on time & smooth"
Cons: "Lots of kids yelling & some crying. Not something the airline can do anything about."
Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"
Pros: "We made the flight in great time after our connecting flight was delayed."
Cons: "Our bags didn’t make our flight. We are very disappointed."
Pros: "The comfort of the new Sears at economy-a class"
Pros: "Lam take care very well my mother . She is handicap and the wheelchair was able to used at the counter. My mother will be happy to come back ,awhile she does not to walk to much by herself."
Cons: "nothing the trip was great."
Cons: "The crew was unfriendly and unhelpful. I will fly Avianca on domestic flights in Colombia"
Pros: "Good food. Comfortable seats. Helpful attendants when approached."
Cons: "Cramped quarters-fortunately I am thin, got an aisle seat, and was next to a medium-sized person. When I pushed the call button repeatedly, no one came."
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "the whole experience. the food was great , attendants were top notch friendly and super helpful"
Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."
Pros: "Very nice service and nice staff"
Cons: "Boarding started 30’ late. Boarding itself was awful, two Lin’s of people where it was supposed to be one."
Cons: "Plane was a Dreamliner"
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Pros: "Rescheduled on to a different airline."
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Great service abd counter check in"
Cons: "LATAM flights to Bolivia from Chile leave at horrible hours."
Pros: "Fairly cheap"
Cons: "No food or drink. Ridiculously small baggage allowed on plane"
Pros: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Pros: "Good short"
Cons: "Better sandwich"
Pros: "The upgraded me to first class!!!!"
Cons: "No complaints!"
Pros: "Smooth flight, on time"
Pros: "Great service and delicious meals"
Pros: "The crew was professional and friendly."
Pros: "The crew and in-flight entertainment."
Cons: "Coming from the cuisine of Peru, I expected the food in coach to at least not taste like rubber and have some variety. A ham and cheese pastry for dinner didn't quite cut it. At least they offer free wine and beer."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"
Pros: "very professional and helpful staff."
Pros: "Todo funcionó de acuerdo a lo planificado."
Cons: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Pros: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Cons: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."
Pros: "Plane was nice, good entertainment, good onboard staff. Very cool looking interior plane, and service"
Cons: "HORRIBLE pre flight, and in airport staff. Incompetent, zero clue as to handle a delayed flight forced every passenger to hand over passports into communal plastic bags and took them for 2 hours somewhere in the airport unknown to us. I should never have to give up my passport into plastic bags/strangers EVER. They lost my customs paper, and then proceeded to accuse me of "selling it"--They took it after I passed through customs initially and if they put it back in passport after they threw them all in plastic bags- god knows where it is, or who's hands it was in who may have took it. They would not give us food vouchers, or water. They couldn't figure out how to get buses and hotel rooms for people- basic simple business skills-- add number of passengers going to hotel, calculate number of seats per bus and that will get you the number of buses needed--- they couldn't figure that out. I will call and give more detail, I promise."
Pros: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Pros: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Cons: "It was all very good on the flight TO Lima. No problems."
Pros: "everything so much better than air colombia"
Pros: "Easy no hassle check in and board."
Cons: "Absolutely nothing. Thank you!"
Pros: "Crew was OK"
Cons: "Seat was uncomfortable. There was no power outlet."
Pros: "First class, good food, quiet and comfortable"
Cons: "People traveling with "emotional support animals" should board LAST, not first"
Pros: "My legs were sandwiched behind the seat in front of me. I hate that kind of seat spacing."
Pros: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Pros: "Crew was nice. Boarding and deplaning was quick. Flight was on time"
Cons: "WiFi was super slow"
Cons: "Overall good business class trip."
Cons: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Cons: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."
Cons: "Only snacks available at 5am"
Cons: "that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston"
Pros: "Friendly service, quality new airplane, American airlines has improved a lot!"
Pros: "Good pilot/ crew to passenger interection. Great movie and entertainment selections."
Cons: "Turbulence but airline / pilot can't control that."
Cons: "4 hour mechanical delay and shitty communication"
Pros: "Early arrival, plane not crowded"
Cons: "Onboard wifi not working so no inflight entertainment"
Pros: "Quick boarding"
Cons: "Very cold."
Cons: "Flight got delayed by 2 hours"
Pros: "They let me sleep"
Cons: "Not enough food options"
Pros: "Early and easy"
Cons: "Was perfect"
Pros: "Crew was nice and kept us updated."
Cons: "Flight arrived 20 minutes early and we still deboarded 20 minutes LATE. Wifi on flight is ten dollars instead of being free and they use plastic cups for the drinks which I am sure is not recycled."
Pros: "Quick flight"
Cons: "Not a lot of snacks"
Pros: "Smooth flight, not too bumpy. Also flew on time and landed early. Free beer"
Cons: "No internet. No tv screens. Jet blue is still better."
Pros: "On time, kept informed."
Cons: "Terrible turbulence"
Pros: "Everything is excellent!!"
Cons: "We sat in Charlotte on the runway and had to run to our connection. The airport seems too small for the amount of traffic. We usually try to avoid Charlotte, but it was the only way to use frequent flyer miles"
Pros: "strategic boarding to avoid standing in the cold"
Cons: "WASNT ENOUGH ROOM FOR CARRY ONS"
Cons: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Pros: "Friendly attendants, plenty of coffee. Great service."
Pros: "The crew was really nice and caring"
Cons: "The music and entertainment collection was very limited"
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Pros: "Professionalism and all time smile of the crew"
Cons: "That there is not TV in the plane"
Pros: "Uneventful and on time"
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "The boarding was fast, the flight was faster than expected too, crew was very efficient and friendly."
Cons: "Space between seats too small, breakfast not good, too far inside the plane... Not so happy of the company rules : whatever you want to change, it will cost you. I suppose it's the way to keep flights cheap, but it's not fair to pay if when you arrive first, you have to pay to change for another seat... One free luggage of 23 kg when you cross the Atlantic is not enough..."
Pros: "Got to watch movies"
Cons: "Need more leg room"
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "The crew were pleasant and friendly. They tried the best that they could given the circumstances."
Cons: "My flights were delayed so I missed my connection. I had to fly a red-eye from San Fran to Boston getting in at 6AM with meetings that started at 10AM...had to BUY a day-pass at the Admirals Club (I feel this could have been provided as it was mechanical issues that caused the delays). THEN my trip from Boston home were delayed so they switched me to another flight and then THAT one was delayed twice so I actually got home later than if I had taken the original flight! Overall the flights really sucked!!"
Cons: "Seats are too small!!!"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "The flight was on time and the crew are nice with the people"
Cons: "Too crowded not able to take my other luggage on board."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "the flight was on time coming and going"