Find cheap flights from Boston to Puerto Rico
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BOS — Puerto Rico
Dec 31 — Jan 71
Round-trip
1 adult
Economy
From?
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Sat 12/31
Sat 1/7
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Latest Puerto Rico Flight Deals
Best round-trip prices found by our users on KAYAK in the last 72 hours
1 stop from $191
1 stop from $214
1 stop from $394
2+ stops from $668
Good to know
Top tips for finding cheap flights to Puerto Rico
- Looking for a cheap flight? 25% of our users found tickets from Boston to the following destinations at these prices or less: San Juan $113 one-way - $227 round-trip
- Book at least 2 weeks before departure in order to get a below-average price.
- High season is considered to be January, November and December. The cheapest month to fly from Boston is October.
- Morning departure is around 17% cheaper than an evening flight, on average*.
- Luis Munoz Marin International Airport is the largest airport in Puerto Rico. It is also the busiest airport in the Caribbean Islands which translates into a wide offer of connections.
- Boston Logan International Airport offers both short-term and extended stay parking in its central parking garage. There is also a garage in Terminal B if that is more convenient for you. If you don't care about covered parking, you can save money by leaving your car in the lot outside of Terminal E.
- If you have an early flight returning to Boston, you can stay at the San Juan Airport Hotel. This hotel is located on the airport premises in Terminal D. When staying here, you can also enjoy free breakfast and a workout in the fitness room before your departure.
- Flying from Boston to Aguadilla, Puerto Rico, requires a layover in New Jersey (EWR-Newark Liberty) or New York (JFK). You can save money on this trip itinerary by purchasing a ticket that is part air and part train travel (with Amtrak).
- There is just one airport in the southern portion of Puerto Rico. This is LaMercedita Airport in Ponce.
FAQs - booking Puerto Rico flights
Top 4 airlines serving Boston Logan Intl to Puerto Rico
Scores according to KAYAK customer reviews8.1
JetBlueOverall score based on 20588 reviews
8.2Boarding
8.2Comfort
8.5Crew
7.9Entertainment
7.7Food
Airline reviews
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Cons: "Nothing... great flight, uncrowded flight, plenty of extra seats to stretch out. Seat were very comfy and spacious which I loved even got a full can of soda unlike the usual half a cup and done lol. Would definitely fly Jet Blue again and prefer also. Way better than the other carriers."
Cons: "Tvs were broken"
Pros: "MINT CLASS is amazing"
Pros: "Crew was excellent. Boarding was great."
Cons: "I had significant delays on both the flight to Logan & the flight back to Charlotte."
Pros: "JetBlue crew was awesome"
Cons: "this time around the whole experience was great"
Pros: "Seat fine. Crew fine. Good communication"
Cons: "I don’t like fees piled up fees. I’d rather pay once."
Pros: "crew was great."
Cons: "flight was 3 hours late with lame excuse. tray tables disgusting. felt unclean. cookies tasted gross. pa system not working. live flight not working either"
Pros: "Missed my connection"
Cons: "Making it to Charlotte"
Pros: "Crew was nice and accommodating. Plenty of leg room in regular cabin. Good entertainment options.?"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Crew was great, seat very comfy with good legroom."
Pros: "Everyone was boarded early so we departed early. Quick flight with pleasant flight attendants and nice snacks."
Cons: "The desk agent in Boston could be a little more pleasant."
Pros: "Not too full of a flight"
Cons: "It was delayed 3 hours"
Pros: "Seats ok. Crew was great!"
Pros: "Sleeping in"
Cons: "Sleeping in longer"
Pros: "Crew was very nice."
Cons: "Tv did not work on a 4 hour 40 minute flight."
Pros: "Smooth ride great service"
Pros: "Crew was nice. legroom seemed a little better than other domestic flights."
Cons: "You have to pay extra to sit in the exit row and there was no one in the entire row. Isn’t that a safery issue? Also, what really made me mad, instead of printing our boarding passes at the kiosk we went to a person (husbend had questions about Precheck) and she made us buy return tickets right then, on JetBlue. We had not decided on our return and wanted to leave it open. Can she do that? If not, I would like my money back."
Cons: "There was a 1 1/2 hour delay in taking off."
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "I've been flying budget airlines for so long that I was almost shocked to fly an airline that actually cares about its passengers! I kid you not, when they offered coffee to all passengers, I was so sure they would charge us I turned it down. Then, I noticed no one else was paying for it. The next time free snacks and drinks came around, I made sure to grab some! I also appreciated the few extra inches of leg room in every row. Being 6'3", not many planes are designed with your comfort in mind. I fit fairly comfortably in a non-emergency row seat. Last time I flew to Baltimore for work, I had a terrible experience with a different airline. It was $200 less expensive than most airlines, but I ended up paying more in baggage fees and seats. It was only a 1 hour flight and My boss said, "Cheap things usually cost you more, in money, time, and emotion" and nothing has been truer. I always assumed that flights were always unpleasant experiences. Now, I know better."
Cons: "The seats, while having more than average leg room, still weren't very comfortable. Not that I'm expecting a luxury experience while flying economy, but I felt as though the headrest was farther back than average. I can usually fall asleep on a plane and wake up without neck pain, but I really struggled to even figure out a relaxing position this time around. I also did not know that JetBlue did not serve meals on cross-country flights. Or, on any flights for that matter. Had I known, I probably would've picked up a breakfast sandwich before boarding."
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Friendly crew"
Cons: "Flight was delayed 2 hours and I never received notification. I got to the airport for a 4:10 flight to find out it was delayed until 6:15 and we didn’t board until after 6:30. Poor communication to passengers. Once on the plane the headphone jack didn’t work because something was lodged inside of it."
Pros: "Jet Blue know how to make everything right"
Pros: "Very smooth ride, only a little bit of turbulence here and there but nothing to write home about. Crew was also extremely professional and friendly. For my first time flying solo, they were amazing."
Cons: "Entertainment was lacking. My entire row couldn't change the channels at all so we were stuck watching the same movie on repeat. Couldn't even get to the map to see how the flight was progressing. WiFi also kept going in and out every 3-5 minutes. Knew this was to be expected over Canadian airspace, but the rest of the time was unbelievable."
Pros: "The crew members were great- really friendly and accommodating."
Cons: "Turbulence. But like... nobody can make that stop so basically it was perfect"
Pros: "On-time departures ....love it!!!"
Pros: "everything was good except that I didn’t like to pay for blanket"
Cons: "to pay for blanket"
Cons: "Made it to my destination 2 hours later."
Cons: "Disgusting."
Cons: "Luggage claim was not correct. We were given wrong carrousel number. Our luggage was at carrousel #6, but we were directed toward carrousel #2, even the help desk person was saying “luggage would come to carrousel 2”. It was a big hassle. Fortunately, my next connecting flight is after 6 hours."
Pros: "while I did not partake my seat mate was using the internet to a play a game on his phone. He invited me to join so his use of the internet made the short flight ok."
Pros: "On time, ease of boarding, airline friendly staff"
Cons: "Zero"
Pros: "Very good flight, Love the size of plane and the comfortable seat, the TV's on the back of the seats were great."
Pros: "Food, music, weather"
Cons: "The people always asking you to buy things on the street they were annoying"
Pros: "Crew and flights are very good"
Cons: "our Baggage is mishandled and some of the items inside are damaged and lost couple checked in baggage"
Pros: "Always great!"
Cons: "Normally I love Jet Blue but we were delayed first for three hours. The only reason I even knew was because I asked someone if I was at the right gate because it didn't state it was a JetBlue gate anywhere. Then we were delayed two subsequent times for a maintenance issue and a gas issue. That didn't inspire any confidence whatsoever. We were also told we would be receiving a flight credit which I have yet to see."
Pros: "Plane departed early and arrived 40 minutes early. Well done"
Cons: "Prefer BLUE Chips rather than cheese x AND usually they call for VETERANS to board before the start of general boarding. This is the first time Jet Blue DID NOT extend that courtesy"
Pros: "great flight attendants"
Cons: "very warm in on the plane"
Pros: "Quick and on time"
Cons: "My seat did not go back, and sitting upright the entire flight was very comfortable. When I asked the fight attendant about the seat, he said seats do not go back forward of the exit row. Had I known this, I would not have booked my seat. This information was not made clear to me when I arranged the flight. I am looking to book another flight R/T from Boston to NYC and would appreciate compensation for this upcoming flight."
Pros: "Seats were comfortable (an Airbus A320). Entertainment system adequate. Smooth flight."
Cons: "Two dogs in cabin. They were mostly well behaved. A group of six children loosely supervised by a couple of adults. The children were allowed to wreak havoc on the center section of the plane's cabin."
Pros: "TV sets JetBlue apart - except when it doesn't work. Snack choices are bad."
Cons: "No TV; plane was not clean - smelled like the toilet overflowed. And this was the first flight of the day - the plane was parked at the gate for over an hour prior to boarding."
Cons: "The flight gate was changed last minute--only one or two announcements."
Pros: "Direct flight from Boston to Pittsburgh, leg room, friendly staff."
Pros: "The staff, the service and the overall flight experience!!! Best flight ever1"
Cons: "Nothing! Everything was great!"
Pros: "Flight was on time. Seats very confortable and spacious. Attendants attentive and discrete. No hidden costs."
Cons: "Nothing."
Pros: "Boarding, crew, bathrooms, entertainment, smoothness of flight, wifi"
Cons: "Always hope for more than water and pretzels, but those days are gone I guess."
Cons: "Our tvs were broken"
Pros: "Great crew made the trip pleasant."
Cons: "Aircraft had no WiFi, broken tray table and was pretty worn."
Pros: "The crew and the entertainment were excellent."
Cons: "The seating area is very tight and the aisles were extremely narrow."
Cons: "Serving something substantial to eat would be nice."
Pros: "Great plane and crew"
Cons: "Flight was delayed twice"
Pros: "very friendly crew"
Cons: "the food"
Pros: "The crew was very accommodating, especially a flight attendant named Petra."
Cons: "We waited a long time to board. It would have been helpful if someone explained why we waiting so long."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "Great take off and landing. My ears were not even plugged up after landing. Great piloting skills by the crew."
Cons: "Still in Houston after spending the night. Flight from Boston to SFO WAS DELAYED SEVERAL TIMES and we would have missed our connection to HNL. So we were diverted to IAH, where we spent the night and will leave for HNL soon."
Cons: "Flight was delayed for an hour"
Pros: "Non stop . Wife and I were given side by side seats"
Cons: "Last row"
Pros: "Stroopwaffles"
Cons: "Turbulent"
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "For an extremely late gate arrival, United personnel were very accommodating."
Cons: "One flight attendant was more than curt and impatient when taking food orders. Cabin announcement told passengers to check menu in setback pocket. There was no menu. Attendant didn't offer one until another passenger who overheard conversation requested menu. As a frequent United traveler BOS > SFO, normally a 5-6 hour flight, attendants always seem to be rushing, brusque."
Pros: "The crew from the ticket agents all the way up were great. The app for iPhone is great."
Cons: "I paid for 30 minutes of WiFi to download the United app on my iPad. I wanted to watch the movies/tv shows that were available to passengers. The WiFi was spotty and slow so I wasn’t able to load the app. Needless to say I was disappointed. I also was disappointed with the seating. I am an average size person and I felt very cramped in my seat. My shoulders and neck are killing me after a 2 hour flight. I know that I chose the economy seating but I don’t remember the seats being quite so narrow or the leg room being non existent."
Pros: "A very tall, male, flight attendant very wonderfully took me almost all the way from one end of the horseshoe to the other. I didn't catch his name but he was SO helpful."
Cons: "My flight was delayed by a few minutes and by the time we got to San Francisco, boarding was almost done for my connecting flight. I had to literally run from one end of the United terminals to the other... the entire horse shoe."
Cons: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Pros: "I loved being in economy plus! The meal was a wonderful surprise and after my tv screen was reset, I enjoyed 2 movies. Nice staff and service."
Cons: "Having to go to the back of the plane for the bathroom."
Pros: "Everything !"
Pros: "I liked the comfort that the plane gave. I also enjoyed the fact that the crew was all very friendly and kind."
Cons: "There was no music or free tv to watch on flight. There were delays due to high traffic."
Cons: "They had flight delay issues and WE got pushed onto a next day flight but WE had to pay for our hotel when it was their planes delayed!"
Cons: "Our plane was constantly moved around prior to boarding and it was 2 hours late."
Pros: "I originally self checked in for my delayed flight from Boston to Newark, but forgot to add TSA pre check. I went to ask an agent if she could add it, which she very kindly did. She also offered and put me on an earlier flight, which made my day! Thank you!"
Pros: "It appeared as though I would miss my connecting flight and then crew moved me to an empty seat by the door so I could get off to make my flight!"
Cons: "The plane was too cold!"
Pros: "Efficient"
Cons: "Bumpy ride"
Cons: "The plane delay wasn't explained"
Pros: "Very polite clean nice great experience"
Pros: "The flight attendants were very nice."
Cons: "The seating was a little tight but overall it was a really good flight."
Pros: "The ground & flight crew was wonderful and accommodating"
Cons: "I wasn't allowed to bring in my carry-on luggage I was forced to check it in. We were told the compartments were fall once we boarded there was plenty of space in the luggage compartment it was a bit disappointing. I think the entertainment is overpriced as well"
Pros: "I have no complaints. The staff was very helpful and courteous. Flight left right on time and we even arrived in Cleveland 30 mins early. It was a full flight and was even overbooked, I volunteered to take another flight to provide room but then it turned out I was able to take the last seat. Small but clean airplane."
Cons: "No complaints"
Pros: "great crew!"
Cons: "Small seats. Left late"
Pros: "I was so impressed with the captain and flight attendants handling the engine problems we had that sent us back to the gate for maintenance at Boston. They were calm and professional and (as a fearful flyer) I felt confident the captain was absolutely making sure we were safe to progress."
Cons: "It was so hot on the plane!!! It would have been awesome if they would have passed out water."
Pros: "The crew was fantastic"
Cons: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Pros: "Clean newer plane"
Cons: "Entertainment Seating"
Pros: "The flight attendants were kind and attentative"
Cons: "Nothing stood out, no one went above and beyond. When boarding, a flight attendant said there was no room in the overhead for my carry on and told me I had to check in my bag. When I finally boarded the flight, there were many empty spaces that could have fit my carry on"
Cons: "Were held up by TSA in San Francisco because we were not given receipt for our dog who traveled with us. (We had a 2 hour layover in SF and took dog outside the security area for relief). Then the ticket counter in SF was understaffed and it took a long time to get the receipt printed (Once at the counter the agent was very helpful, efficient and quick). Should have a pet area inside the security of airports, like Palm Springs does."
Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."
Cons: "Unreliable wifi."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Cons: "Seats are too close together. I could barely fit my knees in, and I'm not an overweight person."
Pros: "One crew member for the baggage crew was helpful."
Cons: "They lost my luggage which I had to put my medication on. I ended up needing to go to the emergency room to get the medication."
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."
Pros: "I like how easy it was to check luggage and boarding passes quick service"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "The flight was delayed but the gate staff and flight attendants did an excellent job helping us to get quickly to our connections"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Menu card for the food items and prices
This trip was by far the best flight I have ever had in my 62 years on the planet. For $49 round trip from Boston to Philly can’t be beat. The staff was super friendly and the aircraft was brand new!
No reclining seats, delay of over 5hrs
Flight staff was great! No free refreshments onboard but that was expected. We took off an hour late and waiting for our checked baggage to come around took forever so that was a little bit annoying.
Flying from ATL to Denver was the worst experience I’ve had on a flight in 25 years. Frontier (especially at Atlanta) was the most careless and apathetic group of gate attendants I’ve ever experienced. After a 2.5 hour delay on our flight I arrived at the gate an hour before boarding. No less than twenty people came up to the desk wondering if the flight was still even going to happen. In the hour I sat there the gate attendant made exactly ZERO announcements as to what was going on. The single Frontier gate is at the end of the D terminal concourse owned by Delta, and I must say Frontier is doing a great job advertising for Delta. As you proceed further down the terminal toward the end where Frontier is, it’s like descending into hell. It goes from a reasonably quiet typical airport setting to a crowded chaotic nightmare where no one is in charge or is interested in helping. Not enough seating (even for mother’s and families struggling with kids who were miserable from the heat), air conditioning was either turned off or broken, no place to charge anything. Never again.
They cancelled my departure flight, and the rebooking process was not easy. My returning flight boarded late. You get what you pay for.
Pros: "Flight was uneventful"
Pros: "Price. Crew was very polite."
Cons: "Late departing due to fueling"
Pros: "The service was POOR! This was my firsts time booking through this Airline and NO ONE told me about checking in 2 hrs early according to the phone phone rep or 45 minutes early according to the RUDE rep in the airport either way I arrived at the airport an hour before my flight and couldn’t board!"
Cons: "Frontier could take some time to better inform their first time customers of airport arrival times. I lost my seat AND was forced to book ANOTHER flight for 231.00 because Frontier didn’t think of their customer FIRST! Not to mention that was the ONLY flight leaving Boston until Wednesday"
Pros: "Friendly crew"
Pros: "Everything was good"
Pros: "We finally made it to the destination"
Cons: "the flight was delayed more than once. and it seems to be common on this route"
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Cons: "Everything. The flights are constantly being delayed. Poor selection of snacks and beverages. If people are going to pay $3 for a can of orange juice. It should be a lot better than concentrate minute maid. There are no business class seats. None of the seats recline on the whole plane. Im still waiting for a voucher from a previously canceled flight."
Pros: "Width of seats"
Cons: "Backrest too upright, no offer of water"
Cons: "I was a passenger on a Frontier flight from DIA to TMA on 5/13/2018. My luggage was checked and a tag indicating the bag was to go all the way to the final destination (there was a stop in St. Paul, Minnesota) was securely placed on the suitcase. However when I arrived at the Trenton airport my bag did not. There were no Frontier airlines agents on duty so I filled out a form given to me by one of the airport staff. When I checked the Frontier website today it said to fill out a Frontier Lost and Found report. Upon doing so I received an email saying finding a lost bag could take weeks and that after a month they consider the bag permanently lost. No offer or process was provided for compensation for lost bag or the items within. This is unacceptable! I had prescription medication in my bag that's not easily refilled."
Pros: "You get what you pay for. I'd rather spend less money on a flight and sacrifice my comfort. I'm 6'3 and was fine. I just chose to not get up during the flight. The flight from Las Vegas to Washington was better than the flight from Washington to Las Vegas."
Cons: "Boarding took longer than I anticipated. We sat for a while without any information from the crew on what was taking so long."
Cons: "Was surprised to find out I had to pay $45 fee for carry-on bag."
Pros: "Nothing"
Cons: "Flight was crowded seats were extremely uncomfortable you have to pay to select a seat that doesn't recline."
Pros: "Made it safely"
Cons: "Airline is a racket. No compensation for inconveniences. Instead of arriving at 5:30 pm, we arrived at 8:30 pm."
Pros: "Absolutely nothing from start to finish."
Cons: "They $45 for a carry on is just tacky. The seats are hard and they don't recline. There is no music, movies, chargers and not even a free peanut. $400 equals I should gone with top tier airlines. The staff even had attitude. Not friendly at all and most of them a chip on there shoulder. Pravly because they know what crappy airline it is. Please, please, please don't fly with this airlines."
Pros: "The boarding was quick and relatively painless. The crew was very friendly."
Cons: "I feel that the price is only a little, if any, lower than other airlines, especially after you factor in the cost of luggage, the lack of snacks or a drink, and picking a seat. All that aside, I was not thrilled with the snack selection. There was no vegetarian/healthy choice. I could either pay for meat and cheese and only eat the cheese, or I could buy something packed with sugar."
Cons: "Seats don't recline. Not much space for leg room. Really LOUD announcements over the PA by the crew, more of a commercial /advertisement for Frontier that makes you jump from your seat specially if one is trying to get some shut eye. Extra charge for carry on bags which they don't let you know until you are ready to check in! Needless to say that I'll be flying other airlines."
Pros: "Crew was very friendly and we arrived early."
Cons: "I don't like how you have to pay for Your first checked bag"
Pros: "I liked sitting in the front row. Made for easy boarding and getting off the plane. The crew was friendly too."
Cons: "I don't like how Frontier has become like Spirit in charging for every little thing, right down to the refreshments. We about expect to have to pay for the use of the restroom (not that we're making suggestions)! And there was no entertainment except what we ourselves had, so don't know why that's even on the questionnaire. We did pay extra for the leg room, but only because we were doing a 1 way flight and were so miserable the last time we flew with Frontier years ago. Wish they would go back to the way they were when they first started."
Cons: "Flight was delayed several hours. This led to a loss of work time and money for me. I will not fly Frontier again for a business trip."
Cons: "Frontier cancelled return flight without telling me and refusing to do anything other than refund 75$ or give me a flight 4 days later. Frontier refused to help with hotel or other accommodations and I had to rebook flight with delta for 350$ so I could get back home. Also, the employees from Frontier were extremely rude and refused to even look at me or even answer my questions. They said flight was cancelled due to weather reasons, but American Airlines was able to get planes running on only an hour delay. And, again, I never even had the common courtesy of a call or email, or text that my flight was cancelled! I had to find out when I got to the airport,"
Cons: "Seat cushions very uncomfortable"
Pros: "Our flight was cancelled. We were given a 1-800 number to call to rebook. The guy was in India, slow computer, kept putting me on hold. 2 hours later, no rebooking, no resolution and I was postal. I missed the funeral of my relative, so did my kids. Horrible service, I will never fly Frontier again. What a nightmare. I kept asking for a manager or supervisor and was told there was no one."
Pros: "I liked absolutely nothing about Frontier airlines. If there was a 0 star option, that's what I'd rate it. From the moment I got to the kiosk to check in and the screen said that I hadn't paid for my checked and carry on bag even though I had the night previous, to the atrocious customer service at the counter where the desk agent kept demanding that I put my bag on the scale even though another passenger's bag was in the way and she was doing nothing to move it, to me the 2 hour delay departing from a Denver, an additional hour waiting on the tarmac in Chicago with the flight attendants being snarky with passengers who were becoming restless and wanting to retrieve personal items-- it suffices to say that I will NEVER fly this airline again. It took an additional 45 minutes to retrieve checked baggage. I was fooled by the seemingly reasonable fair. I would prefer to pay double what I payed for this flight simply to never have to experience atrociously uncomfortable seats and extremely rude flight attendants (I asked for a second glass of water, to which she responded "I must service the other customers first" and I understood that, but once beverage service was over, she spent an hour talking to and laughing with the other flight attendants and then 30 mins before landing strolled over with an additional glass of water for me. NEVER AGAIN!"
Pros: "Flight was uneventful, pilot and flight attendants did a good job"
Cons: "Skimpy seats, tiny arm rests, no complimentary beverage or snack, $3 for a can of soda if purchased on flight, make me pay for my seat when I check in, make me pay for a bag even if I carry on. Ridiculous."
Cons: "Being charged for carry on!"
Pros: "Flight attendants weren't very friendly"
Cons: "Drink service moved to fast"
Pros: "Absolutely nothing."
Cons: "Where to begin in this one. To start the flight was delayed for about 10 hours. Life happens delays are inevitable but thy way frontier handled this was absolutely the worse customer service I have ever witnessed For starters after the initial delay the flight was removed from the departure board. Only a single intercom call was made regarding the delay of the flight. After this every passenger was left in the dark. Only by asking other airlines were we able to find our new exit gate and leave time. Tens out that was wrong as well and the frontier employee in staff left as soon as possible and refused to answer questions. I contacted customer support, who belittled me for missing my flight. I was told that the plane had departed at 1245 and that I should have been at the airport an hour before the departure to ensure I was on the plane. During this entire time I was staring at the plane right outside the window. There system had lost track of the plan. After being transferred to a supervisor he spent about 20 minutes trying to figure out where the plane was before he listened to me telling him t was right in front of my eyes. They lost a plane... He then attempted to explain the delay which I already knew more about than him from all of the other passengers pooling our knowledge. The supervisor (id#881311) refused to give me a guarantee or promise that e would provide a way for us to all be informed. As of this point no annocumebts ha been made, the departure board was empty, and all websites stated that we had left an hour ago. However after my phone call in about 10 minutes the website updated to show that we were now delayed until 730. Sill no information was provided in terminal. The entire flight proceeded to go to the ticketing counter in an attempt at some reimbursement for this inconvenience. There was only two frontier employees inside the entire terminal at the time. They had to be badgered for refunds. After hours we were finally given 15 dollars in food coupons... The only reimbursement for this entire debacle. No more information was provided until we boarded the plane around 830. The flight crew provided no reimbursement or sincere apologies and the entire passenger base was treated as if we were the issue. When leaving the aircraft the flight crew was unsure if which baggage claim we would be going to find our luggage so we were directed to three different claims Frontier is a disorganized uncaring and unflinching airline that is only still around by some unknown miracle. They have a 1 star review across the board on all review sites I could find and it was well deserved."
Cons: "I don't like getting nickel and dimed. Baggage charges are standard nowadays, but I was shocked that I have to pay to carry a bag on the plane AND it was more than for a checked bag. And I had to pay for an assigned seat for each leg of my trip. Wow! My first and last Frontier experience."
Pros: "The flight was very smooth although we were over an hour late from the gate."
Cons: "When we got to Denver, we sat on the tarmac for over 30 minutes because Frontier did not have a ground crew ready upon our arrival. We then sat for another 25 minutes while they tried to move the walkway into position to unload the plane. Once off the plane, we had to wait over an hour for our luggage to arrive. The crew had two additional planes to unload before they got to ours. Not a big fan of Frontier or DIA!"
Pros: "Clean, professional, on time."
Cons: "Least comfortable seats of any airline I've flown. Like sitting on a wooden bench. Leg room okay."
Cons: "Slow service after being 2 hours behind schedule."
Pros: "Everyone was very nice. They tried very hard to please. I pre-boarded with my son, so my boarding was excellent."
Cons: "It was the most uncomfortable I have ever been in a long time! I guess you get what you pay for. I know the flight was cheap, but I had to get to Texas fast and affordable. So this flight absolutely met my needs."
Pros: "I liked the one crew member who greeted me as I steeped on the plane. She was very warm. She was African American and blond hair. Very sweet."
Cons: "The rest of the crew seemed bitter and grumpy. From the person announcing that it was time to board, to the person taking drink orders. Especially the person taking drink orders. She was pissy when I asked for gin, because she had to go look for it. She was agrivated when I asked if I had to buy the mixer separate, as it was my very first time on frontier. They didn't have gin though it was on the menu, as expensive as the alcohol was that I did buy, the mixer should have come with it. The fact that one has to pay for a carry on is ridiculous! On to of it all the flour was late boarding. I was not impressed with frontier. I'm not sure I would ever be confident recommending it to people because of poor customer service, price, and tardiness. My name is jorge Sisson feel free to call me 5044289402"
Pros: "Friendly Staff. Boarding was late but they made the best of it keeping those of us at the gate well informed."
Cons: "New rigid seats uncomfortable in every way, could not feel more packed in nd I consider myself average size at 5'9" 160lbs. I am used to paying for premium seats, and now even used to paying for seat selection at all, but Payment for Carry on policy is a new low in customer service offered."
Pros: "The price was good, but I can see that you get what you pay for."
Cons: "The whole trip was loud from plane engine noise, seats were not comfy. It felt like a very cheap plane. Nothing seemed updated, even the flight attendant's announcements. Then, they tried to get you to sign up for a Frontier Mastercard, right on the plane before we landed. Tacky!"
Cons: "The online price was competitive, but it was bait and switch, because I had to pay an additional $90 for a single overhead bag, round trip."
Cons: "Flight 33 minutes late leaving. Did not realize Frontier now charges for everything. My mistake but realized I could have flown on American for same price after all extras added to ticket by Frontiet. Not likely to ever fly on Frontier again."
Pros: "The crew was nice and friendly. The food and beverage selection was nice though everything cost money, even sodas. The capatain was informative and kept us to date with every change while we were stuck on the Tarmac for almost an hour due to bad"
Cons: "I understand the reason for all the fees and I know that's how the initial ticket prices stay cheap. But some of those fees are absolutely ridiculous. We were charged almost double the price for our checked baggage on this flight compared to the previous one because during our trip it switched to "the busy season." There was no notice of this when buying the tickets. There is also no good reason to charge more for a carry on than checked baggage. Just make it the same price if your going to charge for both. Also, the increase in price for carry on and checked baggage when checking in at the airport instead of online is massive. I drove down from the mountains where I had zero service straight to the airport. Had I pulled over somewhere on the way and checkin in before, I would have saved a ton of money on our three bags. I'm not sure if I'll ever be flying frontier again."
Pros: "Didnt like anything"
Cons: "It was a more then little shocking hearing at the gate that I'd have to pay $60 before boarding for my bags."
Pros: "Leg room"
Cons: "Not being able to book my seat online without being charged. Also being charged for drinks and no complimentary snacks. Seats no able ro recline and ridiculous prices for snacks. The plane was also not clean."
Pros: "The flight was on time, smooth, friendly staff."
Cons: "You have to pay for a carry on, which is more than a checked bag, no complimentary food or beverage. There isn't much leg room, even for a short person as myself."
Cons: "Plane was 3 hours late. They knew this in advance but did not bother to send out any sort of notification so we could wait at home instead of the airport. The new seats are very uncomfortable and don't incline unless you pay extra for the stretch seats. They are now charging forty dollars for each carry-on bag and charging for beverages. Altogether, I'm miserable experience and I plan on avoiding frontier in the future if it all possible."
Cons: "1 hour delay with minimal explanation, no water for hand washing in bathrooms, tea and coffee not available, not standard weight requirements for checked luggage. These are all significant inconveniences."
Cons: "This was my first time that I choose this Airline and also the last time too. This Airline didn’t care the customer. Never has a solution and also never depart on time. They charge the passenger for everything. Nothing is free. My humble opinion is don’t fly with them. I flew with them this time because I found a cheap ticket but at the final I paid more. The prices are very attractive but isn’t true. For me was a headache."
Pros: "the flight was good very fast"
Cons: "the flight was good, but the space inside the plane is very small, they charge you to breathe, water, luggage. even the wallet is charged as a personal item, to travel with a baby Spirit is NOT an option. The uncomfortable seats in that must improve a lot. Cheap tickets but you pay for everything."
Cons: "We sat on the plane for a (scheduled) hour before take-off. What gives?!"
Pros: "I have flown spirit airlines a few times Every time they are delayed and unorganized / inconsistent with charging fees for bags I don’t understand how they can always be so off target"
Cons: "The flight kept being delayed further for vague reasons and we were not given a realistic estimate of when we might actually take off. When we finally boarded the plane two hours late, it smelled strongly of vomit and was covered in crumbs and other debris from previous passengers. Paying $45 for a carry on bag is expected with Spirit but also so absurdly overpriced. Unpleasant experience overall."
Pros: "Flight departed on schedule and arrived before scheduled. Attendants were courteous and helpful."
Cons: "Very cramped seating. Was OK for short flight, but would be very uncomfortable for longer flights. $3.00 for a drink of water!"
Cons: "Out of water"
Cons: "Having to pay for carry on baggage."
Pros: "left on time"
Cons: "too small seat selctions-felt ike sardines in a can"
Cons: "I went to the airport 35 min before the flight left with no luggage. I was told that Airline policy is to cutoff at 45 minutes and so they did not give me a boarding pass. I asked for alternative arrangements. They said that they can give me a ticket for a flight 48 hours later. They also said that they do not partner with other airlines so they cannot help. I purchased a ticket with another airline and left a few hours later. The staff told me that this is an everyday occurrence. Policies are fine but the staff should provide alternate solutions."
Pros: "Nothing."
Cons: "The flight was delayed 2.5 hours so we had to wait in the area of the terminal at Boston's Logan Int'l Airport that is under construction. Which meant that Spirit'so 2 gates were cut off from the terminal restaurants and shops. The trash bins were overflowing, the restroom cleaning cart was left in the ladies room entrance, and the airline's service desk was disgusting. The staff were walking around ignoring the waiting, tired, and frustrated passengers."
Cons: "Flight delayed 3 hours and nowhere to sit inside security way overcrowded"
Pros: "I liked the easy boarding process. The crew was very polite. It was an easy, smooth flight."
Cons: "I am 5'3 and I only had a few inches between my knees and the back of the seat in front of me. Not super comfortable but my flight was only 2 hours so it was manageable."
Pros: "We found Spirit to be a fine airline and the greatest bargain going. Everything was fine."
Pros: "Superb airline service"
Cons: "Abysmal Kayak service. Very poor website design."
Cons: "Never flying spirit again"
Cons: "Flight was postponed three times, from a 9am to 2.30 pm ans even then they could not guarantee departure, I had to re- schedule the whole trip. Cost me a bout $100 extra and the loss of a whole day."
Pros: "Nothing about sorry"
Cons: "I didn't like the fact I had to pay for my care on bag nd I had the worst experience ever with the customer service never again"
Pros: "Clean aircraft. People didn't carryon large oversized bags. Room in overhead compartment regardless of when boarded."
Cons: "Little leg room. Little room to work with laptop or small computer. Pay for everything separately."
Pros: "Low cost airlines require the customer to constantly think about every little thing and to monitor the airline to make sure it's taken care of. It's just a lot more work than flying a normal carrier."
Pros: "Not much."
Cons: "I showed up 45 minutes before my flight (Uber driver got lost, nk). Kiosks did not work, so I had to stand in line for 10 min and was then told that it was too late to check in for my flight. Customer service agents were rude and only option was a flight home the next day. Never flying Spirit again."
Pros: "Price is good, I purchased a seat and that worked well, the price was fine"
Cons: "Why are the seats so uncomfortable?"
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Cons: "I hate the spirit model and I hate that the regular airlines are starting to do it. Also they don't put enough padding on the seats, which is uncomfortable on a 5 hour flight. Flight was overbooked so it left late, but they padded the arrival time by an ENTIRE HOUR so it arrived "early"."
Cons: "I signed up for their meet and assist program where they were supposed to take my mom to the gate and make certain she boarded then would take her from her plane to baggage claim. They did neither of those tasks, nor could they give me any status updates along the way. This is the last time we fly Spirit."
Pros: "The plane was more spacious than expected. The flight attendants were great and we arrived early."
Cons: "The Spirit terminal, inside the security zone, at Boston Logan is terrible, tiny area with one sandwich shop basically. The tiny men's room had one urinal and a line formed."
Pros: "My flight got canceled after being delayed for more than 5 hours. I called the Airline and still haven't gotten a reimbursement, or a voucher or anything. I understand things happen, but the poor accodomation and response from the spirit airline have been unprofessional and unresponsive."
Pros: "It was the only flight without stop. That is the only thing I like."
Cons: "The price, seat, services in all aspect."
Pros: "This flight has been delayed 4 times. Personnel told use the plane was 2 minutes away but that they changed their minds about which destination would board. Terminal is a zoo. All staff were rude, unhelpful, and yelled at customers."
Pros: "3 delays still waiting at gate. Will never fly spirit again!"
Cons: "Original flight was cancelled causing me to miss work. Lost money at job due to lost hours. Would not recommend Spirit to anyone."
Pros: "Cheap price I thought. I'm alive - there were doubts this would happen"
Cons: "Difficult checkin online Felt like I was being nickel and dimed Uncomfortable seating Rough landings"
Pros: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Cons: "Spirit is the worst airline. Completely inefficient. Will never fly again"
Pros: "Smooth flight, on-time departure and arrival."
Cons: "As usual handicap services are terrible. Checked in, waited 20 minutes for a wheelchair. When boarding started there was no one to push my chair, so I sat there while most other passengers boarded. Finally got tired of waiting, wheeled myself to the plane. Help never arrived. When I got off the plane, no helper waiting. A fellow passenger kindly pushed my wheelchair to baggage claim. Will check tomorrow to see if Spirit is in violation of the Americans With Disabilities Act."
Pros: "Security check in was easy"
Cons: "Instructions were not clear on checking luggage and the representative advised that he would let me go this time but I would be charged much extra in the future. I paid to have the bag checked. My ticket says gate B37 but the plane was loaded at gate B38.I did not hear any instructions about checking bags even though I was where I was supposed to be. I will have to assess whether I am saving money and if the confusion is worth saving a few dollars."
Pros: "Quick check-in and short lines for security"
Cons: "No free water? Really? Things spirit can't do anything about: noisy crying children, loud talking, etc. disrespectful travelers"
Cons: "No leg space. Not even offered water."
Pros: "The crew and staff were excellent. I know they were stressed as well, considering the delay. They made an announcement about extra emergency seats and i was upgraded from a random, yet free, seat."
Cons: "My flight was supposed to depart at 9- beginning around noon I stared receiving emails saying that it had been delayed. Not just one email- the time of my departure changed over 8 times!! Went back and forth as well with the times, later then earlier, then later again... Even one last time at the actual gate. It was ridiculous. Maybe wait until closer to the flight time when you have a better idea of the actual departure time instead of changing it numerous times. Especially when traveling by train from a distance to the airport, it's important to know when the plane will leave!! I will NEVER fly spirit again"
Cons: "I tried to check in online and the first thing I had to do was pay for my carry-on. As soon as I did I had a response that I needed further assistance from a representative and that I had to contact them. When I did, the woman told me that everything was fine. I re-check and told her the message was still showing up. She told me to try on my computer instead because the message didn't appear for her. Oh and before I told someone my problem I was transferred to the operator a couple of times. Finally I pulled out my computer an as soon as I saw the message called back extremely upset and told her that she needed to check with my confirmation number and to please not transfer me to the operator. She confirmed the problem was an error in the billing address. Worst experience for such a small problem. Crew wasn't too happy on the flight, chairs don't recline, no entertainment or drinks. You get what you pay for."
Cons: "The flight was 3h late and not only they did not apologize but didn't even offer anything while flying. Even waiting for the baggage is being awful, we landed 30' ago and it is not here yet"
Pros: "Compared to other airlines, nothing stood out as positive."
Cons: "Flight was delayed, and this seems very common for this airline. We had a 5 hour flight and no complimentary food. Seats were very uncomfortable making it difficult to sleep during a nighttime flight. Extra fees for carry-on luggage is absurd. Will never fly Spirit again."
Cons: "pay for everything? that is just absurd. the airline tickets weren't cheap enough to make up for it."
Cons: "Will never fly Spirit again"
Pros: "The flight attendants! They were funny and very helpful."
Cons: "The plane smelled like someone had defecated in their own pants for the entire ride. To purchase a soft drink and pay for a carry on are fees I was not prepared for. It would have been cheaper for me to fly with another airline. It was very cramped as well, felt like the person next to me and in front of me were on top of me."
Pros: "Flight as shorter than expected, attendants nice and got the drinks out in a hurry"
Cons: "Flight was $99, 1 checked bag and seats, the cost was actually $200"
Cons: "When we arrived at the airport the flight was posted on the aiport depatures board to leave an hour late. This information was never updated, although departure was actually delayed almost two hours. No Spirit personnel were ever present at the departure gate or elsewhere in the departures area to provide an explanation or answer questions, nor was any information whatsoever posted at the gate at any time. Once passengers were on board and the plane was about to depart, the pilot did give a short explanation, adequate but tardy. I know Spirit is a low cost airline, but keeping passengers informed about the status of a very much delayed flight Is a basic service that would not cost much."
Cons: "I would never fly this airline again. I like to think I'm a pretty reasonable person when it comes to customer service, last minute changes, and things like that. Checking in was no problem. Our flight had already been delayed so I was prepared for a longer wait. As I sat there, the flight got delayed two additional times. Ok, no big deal, but when customers were asking why the attendants could not tell us. When asked a general time we would be boarding, people were told "when the captain gives us the OK." Finally, we boarded almost 4 hours later when the delay stated only 2 hours. The plane was OK, but the attendants were far from pleasant. I was OK with no Tvs, baggage prices, and all of that because I was aware beforehand, but the way the staff acted was completely disgusting. After finally getting Chicago, I waited almost 45 minutes for my bags. When I called my car to tell them the delay they replied that Spirit had been backed up all day. Why? No one really knew. On the way back from Chicago to Boston, the flight was set to board at 1:09 pm. The airport was extremely busy, so I did not get through security until about 1:40. I ran to the gate only to see that they hadn't boarded yet. No updated on their website of the delay and nothing sent to my email. We didn't actually board until about 2pm, and then had to wait an additional 30 minutes on the plane because one of the attendants was late getting on. So now, it is about 2:45 and we are finally taking off-originally scheduled at 1:54 with NO updates sent to the customers on the delay. No one explained the delay and no one could give a time when we would take off. A few people tried to call the airline to explain their concerns and were abruptly hung up on. The least Spirit could have done is listened to their concerns and gave an apology. I will never, EVER fly this airline, and I suggest you don't either."
Pros: "Not much of anything"
Cons: "Every Spirit fight that I have taken has been delayed majorly impacting my trips. The first making my family miss one full day in Miami after the flight was delayed twice. Yesterday my flight was delayed over two hours for crew issues. I understand weather issues, but there should be some accomodation made when it is entirely the airline's fault. I witnessed one distraught passenger try to get assistance when the realized they had left his daughter's medication on the plane after leaving the plane. The gate agents were sort with him, not helpful in any way. They did call for a supervisor who showed up with a lollipop in her mouth. So unprofessional. I could go on, but I won't. This is a low cost carrier, with fares seemingly lower than their competitors but make sure to consider all of the fees before buying your ticket. Chances are the price is close to another carrier."
Pros: "Nothing"
Cons: "First I got text flight is on time I left home accordingly. After getting boarding pass it was delayed 35 minutes. When I went to boarding area. Close to scheduled time announced that with flight will be late over another two hours. I arrived at my destination at 1:00 am instead of 10:30 pm. It was highly uncomfortable for me and as well my host. Who came too pick me from 1:15 distance. I will never advise that to save $30-50 dollars. Ruined your entire trip. Never ever travel Spritor advise others."
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