Find cheap flights from Boston to Tokyo Narita Airport

Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."

Pros: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Cons: "Economy meal is not that great. Boarding should be by zone or by seat number."

Pros: "Was spacious due to flight being in the middle of the week and tasty food."
Cons: "Wish there were food. Was hungry after long flight."

Pros: "Excellent food. Lots of food, drinks. Comfortable plane."

Pros: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Cons: "The flights were everything I expected and more."

Pros: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."

Pros: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Cons: "The movies were not the first run ones."

Pros: "Economy seating the best in the business."
Cons: "Old movies"

Pros: "Great flight, great food (Hagendaus Ice Cream was a great treat)"

Pros: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."

Pros: "They were good at helping with problems being it was my first time on a plane."
Cons: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"

Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."

Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."

Pros: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."

Pros: "The aircraft was excellent."
Cons: "The service could be bit more personal for a long 13 hour flight."

Pros: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Cons: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."

Pros: "Clean and nice staff"
Cons: "Seats separated from my friend for 14hrs."

Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."

Pros: "The food is very delicious. I can choose a lot of great movies. The space is also big to move."

Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"

Pros: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Cons: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."

Pros: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."

Pros: "Great flight, great staff. The food wasn't bad either."

Cons: "Leg room"

Pros: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."

Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."

Pros: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."

Pros: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."

Pros: "The flight attendants were so nice and gave a gift to my wife and I when they found out we were traveling for our anniversary! Everyone was so respectful and the food service was awesome. We even flew economy and had a great time!"

Pros: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Cons: "They every bad customer service, I never seen before"

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "The service on this flight was excellent.First class service in the economy section."

Pros: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."

Pros: "cost performance"
Cons: "non-flat seat"

Pros: "The flights were generally ok. Flying coach.."
Cons: "My round trip had a total of 5 legs.. I had to get my luggage at every stop. I only had one destination so I was not expecting to get my luggage at every stop."

Pros: "The whole price was wonderful I like everything about it"
Cons: "There is nothing to dislike about the flight"

Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."

Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"

Pros: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Cons: "Not a darn thing...."

Pros: "I loved the crew, for the most part the food, and the large screen to."
Cons: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."

Pros: "Service was excellent - Flight attendants were friendly and professional."
Cons: "N/A"

Cons: "nothing"

Pros: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."

Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."

Pros: "Boarding!"
Cons: "Food was below standard."

Pros: "great service and help with everything!!"

Pros: "Foods are good, crews are good."

Pros: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."

Pros: "Great food and beverage service"
Cons: "767 plane was obviously an older model... no USB ports"

Pros: "Food is great. Crew are very nice."
Cons: "Advanced seat assignment"

Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."

Pros: "The first meal was awesome! The second one was so-so."

Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."

Cons: "Taking care more about suitcases customers"

Pros: "Crew was friendly food was great, flight was safe."
Cons: "More room"

Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."

Cons: "I’ll use Korean Airlines again!"

Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."

Pros: "As always Korean Air’s attention to detail is outstanding and impressive."
Cons: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"

Pros: "For economy class it has been the best experience, mainly because seats were a little more roomy than other airlines I’ve flown with."
Cons: "Entertainment was not so great, small selection of movies."

Pros: "Everything"
Cons: "More water"

Pros: "They are always friendly and comfortable seating"

Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."

Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."

Pros: "Great service. Clean plane, good seating"

Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."

Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"

Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."

Pros: "Service was great. Food was good."

Pros: "Excellent service and food!"
Cons: "N/A"

Cons: "Attendants were all business, no smiles. Movie selection was limited."

Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."

Pros: "Entertainment"
Cons: "A little bit crowded"

Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."

Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"

Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"

Pros: "Everything except the food option"
Cons: "No vegetarian option for the meal"

Pros: "Attentive service, very detail oriented to avoid any mistakes for the traveler"

Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."

Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."

Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"

Pros: "Seats more comfortable than other planes"

Cons: "Staff were oddly unfriendly and I was awakened twice"

Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."

Pros: "Loved it!"

Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"

Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"

Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."

Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."

Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."

Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"

Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."

Pros: "The entertainment was great ,and the food"
Cons: "Waiting on long line to use bathroom"

Pros: "Great service, decent legroom in economy"
Cons: "Language barrier was to be expected"

Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."

Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"

Pros: "Food n staffing"
Cons: "None"

Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."

Cons: "Delayed 2 hours and people where freezing in terminal. They eventually brought blankets and snacks."

Pros: "The service, our seats, overall comfort and cleanliness of the plane."

Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."

Pros: "Love everthing."

Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"

Pros: "Food was excellent. Very polite and helpful staff. Clean restrooms."
Cons: "Seats barely recline. Impossible to sleep without hurting neck. Good but low number of Indian/Hindi films."

Cons: "crew not able to understand English"

Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Pros: "I like the courteous and efficient service of the whole crew."
Cons: "I didn't like part of the journey to USA to be run by UNITED."

Pros: "Customer Service"

Pros: "The crew was very efficient and the food was also good"
Cons: "You should add some veg dishes"

Pros: "ANA is always on time and the crew is always attentive."
Cons: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."

Pros: "The food on board was great! Crew members were friendly!"

Pros: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"

Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."

Pros: "Everything"
Cons: "Nothing"

Pros: "Great layover options. Timely arrivals."
Cons: "Food options were poor. Wished there were more fresh alternatives, like salads and fruits only."

Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."

Cons: "Limited number of movies"

Pros: "Great food on ANA flight from Malaysia to Tokyo."

Cons: "Someone sat on my row without notifying the crew of the seat change. After I notified the FA of the incident... even if it's a general rule that the passenger sits at the ticketed seat, the FA didn't do anything about it"

Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."

Pros: "Flight from Chicago had lots of leg room, Attendants are great!"
Cons: "Maybe come around more often with water/drinks and offer more movies and food choices."

Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."

Pros: "Over all service was good."
Cons: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."

Pros: "The big screen Tvs"

Pros: "The stewardesses were always smiling and very engaging!"

Pros: "Courteous and friendly staff, clean aircraft and on-time schedule."
Cons: "There was nothing I did not like."

Pros: "Food"

Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."

Cons: "Nothing, everything was as expected"

Pros: "Good service and not too long of a wait to board the plane."

Cons: "Plane was hot and a lot of food but it wasn't very good."

Pros: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Cons: "None"

Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."

Pros: "Friendly and helpful stewardess"
Cons: "Seats could be more comfortable."

Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. Luckily, my wife carried home-made food."

Pros: "Attentive crew"
Cons: "Landing was rough and bumpy"

Pros: "Staff pleasant"
Cons: "Entertainment could be improved"

Pros: "Service is good"

Pros: "We were the first to be there in line in wheelchair yet we were the last to be assisted."

Pros: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."

Pros: "Friendly staff and comfortable seating."

Pros: "I was feeling sick and the flight crew checked in on me multiple times, very helpful!"

Cons: "no"

Pros: "Excellent service overall. Very competent and friendly cabin crew. Attentive to all your needs. Special shout out to Ms. Mori at NH 6 section/seat 28C who tirelessly worked with a smile all flight long."

Pros: "The crew was very helpful and kind throughout the flight."
Cons: "The seats on this 767 were very uncomfortable, especially for a long-haul flight. They were fairly new but were clearly chosen to be inexpensive. Very disappointing."

Pros: "This United flight was really an embarrassment when it comes to international flights for many reasons."

Pros: "Salmon and rice."
Cons: "Tvs not working and staff pretending as if they would fix it but actually the problem been going for a while with that airplane. The pizza should not only be a vegetarian one ."

Pros: "Premier access makes a big difference in service!"
Cons: "Nothing"

Cons: "Staff accomodating wheelchairs people is not really pleasant manner."

Pros: "Great crew, food was good"
Cons: "Still need updated seating for room and comfort"

Cons: "Uncomfortable seats for a very long flight."

Cons: "The food was terrible."

Pros: "Lots of good movies to watch; inflight meal was pretty tasty."
Cons: "Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat."

Pros: "ANA: Flight attendents very nice"
Cons: "ANA: Seat was uncomfortable for a seven hour flight....Could not totally recline ANA: Food was very basic--not a business class meal"

Pros: "Full flight, we got on smoothly and took off on time. The plane was clean and the pilots during abbouncekents were easy to understand and funny."
Cons: "I had to wait over 1.5 hours to use the bathroom because of the food and drink carts. The flight attendant would not let me use first clsss and told me I had to wait. That was way to long to make someone wait."

Pros: "Great flight and crew"

Pros: "Polaris"
Cons: "Nothing"

Pros: "It is like going to the dentist, long, boring, uneventful. That is good. Eventful flights are scary"
Cons: "Couldn't select my seats ahead of time."

Cons: "I thought it was ANA but it was United."

Pros: "I got upgraded from Economy to Economy Plus without being charged a dime more. And the difference between the two classes is very noticeable! The Economy Plus seats may have an extra 3" per side and it's awesome! Plus, United partnered up with ANA for my first leg to Manila and that plane was spectacular, as was the top-notch crew!"

Pros: "The services"

Pros: "Typical intercontinental flight in coach. Plenty of movies to watch, bin space and comfortable enough seats."
Cons: "I have a severe food allergy and despite requesting and confirming my special meal multiple times I was only offered a banana for the entire trip."

Pros: "Hostesses came around often"
Cons: "I don't know if I can ding ANA though I paid for a ANA flight and got an entirely United flight. The media was rather old and the screen looked like it hadn't been updated since they got a touch screen, which didn't work all that well. The food was terrible. Only beer and wine was complementary."

Cons: "Food was not good"

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Cons: "I coudnt make an on line checked in, and i called i asked for aisle seats the gurl said yes and its checked in but when i recieved the boarding pass it was middle seat and the worst seat ever at the emergency seat, it was really small the food was terrible service was so bad ! No more united airlines for long flights."

Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."

Pros: "Nothing"
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."

Pros: "nothing"
Cons: "they have the worst customer service."

Pros: "Good movie selection, easy and unremarkable flight. Great way to travel!"

Pros: "delayed"

Cons: "Our flight home we couldn't land in Chicago due to storms and diverted to Madison. Sat on Tarmac 2 hours and some passengers from Madison allowed to end journey there. We had to wait for that approval and again had to wait for their luggage to be removed from the plane. My opinion is let them disembark but not the luggage. It was too long to be in that plane"

Pros: "It was a comfy plane ride."
Cons: "I liked everything."

Pros: "The crew was doing their work well."
Cons: "At the boarding gate over 30 people were in line to get a seat number. I thought I had successfully selected my aisle seat online but was arbitrarily given a middle seat. I tend to use the washroom often. I had to climb over a sleeping passenger many times, without waking him up. One gentleman had some serious problems there but it was clear he was not getting any resolution. he was obviously very very frustrated. Syrupy sweet noodles?"

Pros: "Crew was helpful, professional & kind."
Cons: "Flight was delayed due to air traffic control issues so I only had 40 min layover to get to my next gate. Also when we arrived we were on the ground for a long time before we could pull up to gate to unload. I have a 3 yr old & 5 yr old & had to run to make it. We made it but luggage didn't. My first luggage was delivered quickly, the 2nd luggage arrived 3 days after we arrived home."

Pros: "refund"
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."

Cons: "Unreliable wifi."

Pros: "Nah, sorry I don't have any special for the flight!"
Cons: "The United flight so far was a terrible experience for me. the food is so salty and so little!! I am a person who love to eat so much, but the food (noodle) was very bad, I didn't finish it. The ice-cream at first I'm so excited and the taste very good! However, it been already melted so... I'm so disappointing. There is no entertainment on plane... I'm so boring"

Cons: "One of the stewardesses had a terrible attitude. She was rude to people and rolling her eyes at them. She also seemed to be rude to her fellow co workers."

Pros: "Crew friendliness"
Cons: "Boarding was a mess with an adjacent gate exiting at the time of boarding creating a melee of people crossing queues. You have a carry-on baggage policy - stick to it. I wasn't carrying any roll-ons or large items but many of my fellow passengers were carrying multiple items in the hope of either getting them on or having them checked for free. Complete shambles with later boarders running up and down the aisle trying to fit their carry-ons into overhead lockers. Solution: Enforce one item only; Apply free checked items at the gate early. Apply a fee for items that don't fit and were not offered up for checking."

Pros: "Boarding was consistent and timely"
Cons: "Older, worn interior, especially if seats are pushed back"

Pros: "Food"
Cons: "Did not have enough good snacks"

Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."

Cons: "Ana flight attendants are the best!!! Excellent service cheeers"

Cons: "Everything was horrible. The fried noodles that they served was too soggy. The crew was understaffed but it won't justified their bad service. I called twice and noone came to helped. They had a young Asian male flight attendant that was flirting with other 2 guy passengers. But when other passengers approached him he wasn't very nice at all, he had this unpleased face all the time, It was hot and we couldn't connect to the internet. It was just horrible. Sucks paying so much for a very bad service."

Pros: "Getting off the plane"
Cons: "Bathrooms weren't working, huge lines in aisle, lackluster service. Overhead bins were full by Group 3. late takeoff."

Pros: "Did get last seat in business class!"
Cons: "The seat assigned online not valid because of change of equipment. Did result in upgrade to business. Very happy outcome."

Pros: "the japanese speaking flight attendant was exellent! she was very observant to passengers needs. i was also pleasantly surprised by the entertainment system."
Cons: "there was a flight delay due to maintenance, which was inconvenient."

Pros: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Cons: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."

Pros: "Broading was seamless"

Pros: "Computerised and self check-in was good and fast."
Cons: "Require united app on smartphone or tablet. Don't expect personal screen as its not available. Unfriendly crew and food was bad."

Pros: "Very satisfied."

Pros: "Was pleasantly surprised by leg room in coach"
Cons: "More water needs to be offered more often"

Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."

Cons: "I had an upgraded complementary first class ticket, that was not honored by the staff at the airplane gate."