JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Very helpful,I was trapped in a window seat with geriatric people, other stewards brought me stuff since I couldn't move for myself on a 12 hour flight
My ONLY complaint with Japan Airlines is their in-floght movie options. The choices were very limited and skewed towards lesser movies that are pretty much unknown. On a 13 hour flight I'm dependent on there being a solid list of decent films to pick from. The poor choices made the flight seem twice as long. Next time I'll bring a fully loaded iPad for my movies.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
Flight crews are very attentive and polite. Cabin and toilets are clean. Food is above average for economy class. We missed our connecting flights because the first flight was delayed, the ground crews at Tokyo were very helpful, providing all the information and support (including cash for our train ticket) to get us to our destination. Very impressive. No wonder they are always at the top ten lists.
Excellent! So happy that the crew members were so helpful and friendly and able to understandably communicate. They’re very receptive with someone like me, with disability. I love that I did not even have to ask for luggage help like, having to place and take down my carry-on luggage in and out of the over-head compartment. Hope, help is extended to disabled passenger(s) through out class classifications they’ve bought; economy or business class it might be. As a disabled person myself, I’m truly of great appreciation of this kind of help. Means a lot !!! Thank you so very much JAL crew. You out done others on this customer service part of the trip. Please continue to do so. From now on, I’ll choose JAL as my airline whenever I have to fly to any southeast asian countries. And I will disseminate my excellent travel experience with you to others.
American Airlines food is horrible. Also, paid to fly JAL on all segments, but received a much lower quality. I was disappointed to learn that we would be using American Airlines on this flight, which has less comfort, entertainment, choices, and lower standard of service. Overall not satisfied.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
It was really fast to Tokyo. Much faster than the budget carriers. However a lot less space than international flights.
The ladies are great seats should be a little bigger!
Couple of hours delayed, we had to re-booked our Shinkansen reservation twice. United Aiines need to improve their time!
The check-in started 3 minutes early; there were people lining up a half hour before. I was third, and I got checked in and passes in hand for my connection as well; I walked away from the desk one minute before it was even supposed to be open. Amazing. That said, the food on the first leg of my trip was not good, and I didn’t finish it. Second leg, it was tasty. You get a cup of Häagen-Dazs after dinner. The staff were polite and helpful. Will use again.
Crew was fantastic. Seats were not completely lay flat but still comfortable to watch a show. International food was lobster which was very big but a little tough. The scallop appetizer was delicious. Loved the individual air conditioning vent at each seat. Flight overall was very smooth and very good.
Staff was friendly but couldn't find way to track them down during flight. Food tried to be gourmet but was just too unusual. Business class seats were hard. Even sitting on the pillow, was still painful. Have to give them credit for on-time flights and decent gate area.
Overall good except the checkin process at Bangkok airport. Can ANA explain why the line for business class is longer than that for economy? I, BC passenger, had to move from BC line to economy line to get faster service.
Matsuyama to Tokyo is basically a puddle jumper flight, so it was as good as one should expect. No meal, no entertainment, and none expected.
The staff is amazing, I cannot stress that enough! The food is really good and snacks at stations to take for yourselves. Economy seating is fine, not the most comfortable, but our friends in Premium Economy said they were very comfortable! Decent entertainment options, but being built in, you have to use their cheap headsets unless you have your own plug in ones. I only have Bluetooth earbuds.
Seats were extremely cramped even for economy. Food was atrocious. Crew was fine but no follow up, additional drinks offered etc. For a 14 hour flight I expected more.
Enjoyed it very much. Especially liked the free WiFi that Delta offers.
Smooth flight. Left on time, and got in 15 minutes early. Onboard video was great
For some reason, TSA Atlanta didn’t have my bag on the flight on time and they don’t have to provide Delta a reason for that.
WiFi didn’t work on two of four planes. Flight attendants were not overly friendly or welcoming. Planes were extremely slow to board and deplane.
Delta does a great job with entertainment and free wifi. I can still be in touch with my colleagues while in the air.
Aside from a completely packed plane, I really have no complaints.
Bus to plane was delayed for no apparent reason and our luggage was still on the belt when they shut it off. Took about 20 minutes to turn it back on to get our luggage.
It was a pleasant surprise to have complimentary Wi-Fi on the flight
Much better than Latam, the worse airline company ever. I hope I don't have the need to fly Latam ever in my life again.
Seats in Delta Main are unbelievably close to the seat in front of. Hard to get a backpack under the seat.
Excellent service in Polaris class IAD to ZRH. Arrived rested and well fed after the overnight flight.
My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.
Excellent! I got to Munich and was transferred to my Lufthansa flight quickly, in 15 to 20 minutes, so I did not miss my flight. However, I had checked my overhead bag at the boarding gate in Tampa. That got to Tunis the next day. That is to be expected.
It's a short hop. My carryon was checked at the gate, I didn't have to drag it all over the airport. Excellent wheelchair assist.
WiFi didn’t exist , seats were super cramped, lights stayed on near my seat for a long time while others were dimmed, the food/trash/drink cart hit my shoulder at least a couple of times while moving, food options were down to just one option by the time it got to my row, the utensils were garbage (knife bent at a couple of places by the time I was done eating) the spoon was very flimsy plastic
Friendliest Flight Attendant I’ve seen since I flew on Southwest Airlines. The whole trip was outstanding…and arrived Early!
It was good overall except from Omaha to Denver when flight a was a repeatedly delayed apparently due to some issue at Denver. Communications could have been handled better. I had to board then deboard with luggage and board again
I didn’t have a seat assignment and my seat was very dirty on the flight from Frankfurt to Budapest.
Left an hour and a half after the listed time. Up side was it had TV screens on the seat.
No screens or meal options. Freezing cold. Dirty seats. Left late.
The plane was very cramped to point there was no way not to touch person beside you and a stewardess screamed at my son when I touched her arm to get her attention to let her know she forgot to give him his dinner when she passed him and gave a dinner to passenger behind him. Very inappropriate response and She never came back to apologize and other stewardess said she was sorry “if I felt” she was inappropriate. Horrible experience and she should be reprimanded for her behavior
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
Everything went smoothly — on-time departure and very organized boarding. We pre-ordered vegan meals, which were fine but not especially memorable. We may have had slightly higher expectations given it was a Japanese airline. It felt like a dinner meal than a breakfast. Overall, it was a good flight experience and we would recommend it.
everything was fine. but paying for 1 piece of check-in luggage and denying passengers to board with carry-on luggage which by air line's standards does not fit is not acceptable. when one travels for a longer time one needs to have some essentials
This flight with a lot empty place , and I have more room, feeling comfortable.
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.
Pearson Airport could not properly handle all the passengers who they needed to process in order to properly get them on board. As a result, I missed the departure of my flight from Toronto. The only saving grace is that Air Canada found a flight that only delayed me by one hour. However, this was no thanks to Pearson Airport!
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Very good!👍！especially the typhoon coming, the speaking Chinese language service is excellent 👍！
