I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
This was managed by Bulgaria Air. Lots of confusion to whether we had tickets or not. Aegean Airlines also printed both our Aegean Airline and American Airlines flights on the same boarding pass. This caused multiple issues in the Sofia and Athens airports. We could not get a boarding pass from American Airlines since it was booked through Aegean. At passport control in Athens we were so delayed that we almost missed our flight. Passport control was not going to let us pass. They let us go when they announced our flight was boarding.
Bulgaria Air should stop using buses for boarding if possible. It is very inconvenient and delays the departure
Easy check in. Hot snack with wine if desired. Then chocolate, tea or coffee. Altogether excellent.
Seats are quite small, but due to the plane being empty we were aloud to switch seats to have more room
The water was handed out as we were entering the plane, instead of when we are set down and our hands are free of luggage. There was absolutely no food offered from Sofia to London, except a low quality chocolate, which was not delicious. The flight between London and Miami was ok, as far as service and food, but it was absolutely freezing, throughout the whole aircraft, especially in the back seats, I had to cover my head with a scarf, besides using the blanket and still I was feeling extremely uncomfortable. The passengers seating around me shared the same opinion. We did ask for something to be done about it. The gentleman did try to adjust it, but the effect last very short time, and towards the end of the flight it was extremely cold and blowing strong again ….
Sadly the experience with the airline is worse one ever. Starting from the state of the inside that was filthy that flies was flying around our legs. The food is expensive than a restaurant, imagine a family of 4 spending almost £50 for just sandwich of bread and ham no tomatoes and lettuce in it and a small container of crips that is not up to 20 pieces and a can of coke or Pepsi, and unfortunately that is a person ffour hours pay of work before tax. I know the blame will go to high cost of living but even at that the price is too much.
Nothing unexpected considering it is a Ryanair flight. It does the job. Nothing above, at all.
Flight was over an hour late. Boarding was really messy with long queues at the plane.
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.
we were boarded AND only after the boarding process was finished we were announced there is going to be a delay of one hour.
The system of checkin by online only not good at all.. Because not everyone knows how to to do it and when the people go the airport without checking online it charge him, this really unfair 55 Euro this too much for nothing.. Thanks
Very unpleasant staff, disgusting service, ignoring requests, refusal to help
L'imbarco, personale scortese. Hanno voluto un sovrapprezzo di 70€ per un trolley che faticava ad entrare nel loro misuratore a causa delle ruote troppo rigide
Boarding at Arrecife was commended way too early. Far too long for elderly to be kept standing on their feet. Otherwise we’ll done to all staff.
