Everything was delayed and the staff sent me to the wrong gate, causing me to miss one of my flights. I arrived at my destination 6 hours later than I was supposed to.
On the return flight, arriving in Denver we sat on the tarmac in Denver for over 20 minutes.
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
The flight was fine. It's the satellite terminal that supports American eagle flights is what sucks. There is only one food option and everything there is way overpriced. I mean I know it's airport pricing, but it's even crazier than that. I bought a sandwich in a plastic container for $18.
Don't change gate multiple times make people run across the airport. Announce delays in a timely manner. Have maintenance crew ready. Don't delay and keep passengers on the plane for 3 hrs. on tarmac.
The flight attendant use 1.5 hours to answer my call. My dirty food tray was unattended.
My seat tv didn’t work the whole trip. And the seat space is too small despite being seated at the front.
Flight was delayed leaving Dallas. Arrived about 2 hours later than scheduled.
We were delayed for a “couple of maintenance issues.” They were resolved rather quickly but a computer glitch caused someone in the airport to have to bring a physical copy of the paperwork so we could leave. I don’t know where they had to drive from to get to our plane but it took forever & we were 1 1/2 hrs late in leaving. The flight itself was fine.
Because the plane was 90 degrees F, they would not let us board. I wish they had, because it meant we were delayed. It's Texas, of course it's hot. We would have survived.
The flight was on time. The seats were ok and the Indian veg food was good. Overall good experience.
My original booking with Air Canada turned into a headache
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Good service was quite limited but that is due to short flight.
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
Easy boarding, punctuality, decent service. The only thing I would complain about is the misleading claim of free messaging, which you do not get access to without preparation prior to the flight.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
The flight crew were really great. One of the ladies approached me immediately before we even took off to say she would do whatever she could to try and find me some more room, as I’m 6”7 and the seat I had paid for and picked thinking it was the emergency row was incredibly cramped. The legroom was great but my seat itself was very thin due to it being on the aisle right at the front. This caused my fold out table to be incredibly difficult to use and my fold out tv basically in the walkway. I’ll know for future flights with air Canada which seats to choose. The only other issue I had was that other than its positioning in my seat, was that my fold out tv didn’t actually work. This wasn’t a major problem at all as I had my own phone and music to listen to but just in case my particular seat’s tv needs repairing I thought I’d mention. Otherwise I had a very pleasant flight and experience this time on air Canada compared to my same flight last year.
I had booked flight with Air Canada. I was bumped off of original flight and had to stay over 3 extra hours in Vancouver. My seats disappeared and wife and I were not seated together, and stuck in back of plane. AC said it was United's fault. I paid AC for upgrade seats originally.
