The flight was delayed one hour. Soon after, I got an email saying that the flight was moved for the next day at midnight, changing my entire plans at the destination. I went to the gate to see what was going on and they were actually boarding and in their last call! It was very confusing and stressful because I nearly miss the flight for the miscommunication.
Schiphol airport needs to get their stuff together. I had to wait one hour at the passport control for EU national ID members, not the international one that they were waiting for 4 hours, and the baggage claim had an other hour on top of delays. That is insane, trying to exit the airport, at this point just let me get my own bag from the luggage compartment.
Booked priority boarding but all passengers boarded at the same.
Not Transavia item, but baggie claim took more than 30 min
Pros: "Great crew, gently made sure we had our masks on."
Cons: "Boarded some passengers very early and had to wait on bus and plane for other passengers who boarded at normal time."
Pros: "The plane was already delayed they didnt notify us and when they posted the time on the board, we went 15 mins before the take off and they didnt let us on the plane"
Cons: "Communication"
Pros: "Got from point A to point B alive and intact."
Cons: "I was not familiar with Transavia before this trip. It is a discount airline. ‘Nuff said. I guess I understand now why the ticket was so cheap..."
Cons: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Pros: "Helpful crew. Clean modern plane"
Cons: "Charging $ for everything, wouldn't fill a water bottle for me. Strict carry on policy was too restrictive"
Pros: "Yes both are good"
Cons: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Cons: "Would have been nice if you didn't have to pay for the soft drink."
Pros: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Cons: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Cons: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Pros: "Helpful crew"
Cons: "No food except for purchase. Expected at least cup of coffee/crackers"
Cons: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Pros: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Pros: "The on board staff was very nice. That's pretty much the only thing that I liked."
Cons: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Pros: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Cons: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Cons: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Pros: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Cons: "Nothing"
It was a short flight but the seat was very straight. I didn’t need any service, but wifi was not available. In resume, a normal service. Nice, the punctuality. Thanks
I liked the regular updates and appreciated the automatic online checkin which didn’t work for our Vueling flight so I had to do this myself.
Pros: "Timely departure and quick boarding."
Cons: "Seats were not comfortable and staff was not exactly tentative."
Pros: "New Boeing 787. Nice aircraft"
Cons: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Cons: "I missed the flight and was not allowed to board even though there was time"
Pros: "Staff was pleasant and polite. Seats were comfortable enough for economy."
Cons: "Boarding seemed to take and incredibly long time."
Pros: "The smallest and narrowest legroom I've ever had in all of my past flights"
Cons: "The price is good, but need to have some decent legroom. Someone sitting in front of me was reclining and her seat was right at my nose."
Cons: "Did not make my flight as the first flight was delayed over five hours. After calling the 3rd party (kiwi) that kayak sold the ticket through, they were extremely unhelpful and could not accommodate me at all to try to get me on a flight to make my work obligation. Needless to say I missed the meeti"
Pros: "As expected for a budget flight."
Cons: "Even though it's a budget flight, I feel water should still be available to passengers free of charge."
Pros: "There was an issue with my seat at boarding so they put me in the special seats instead."
Cons: "Plane buzzed quite a lot on the way up."
the flight was delayed + 15 hours . I missed my connecting flight and had to buy a new ticket from my pocket
aucune collation ni boisson....tout est payant !! Lorsqu'on a un problème, Tuyfligh n'a aucun état d'âme ni empathie envers les personnes impactées....dommage.
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
Pros: "Supero mis expextativas. Si el servicio se mantenga la voy a utilizar otra vez."
Cons: "Impossible to travel correctly in this shithole of airport The dirtiest souk is better organised and better and cleaner Nightmare and very last time i travel true charleroi"
Pros: "The entertainment side is great. TV show and movie options leave plenty to do for long flights."
Cons: "The seat had no cushioning whatsoever."
Pros: "Nothing possitve to say here."
Cons: "I've flown hundreds of flights, and this was my first time with Justairfly (TUI), and it will be my last. In Brussels there was a mechanical failure and the flight was delayed. The problem was that it was delayed 14+ hours. Now sometimes things happen, I understand that, but how you handle those situations is something else. Jetsirfly handled this very very poorly, with complete disregard to its passengers. They would require us to return to the gate almost every 2 hours for the next 14 hours. Then when 200+ people return to the gate Jetairfy and their representatives would not be there. They violated many EU statutes regarding passengers rights. And when this was brought to their attention, they would become hostile, and violate more! For instance, by law, when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. I specifically requested reimbursement and to be returned to my point of origin, and was flat out denied for Jetairfly! By law, if a flight is delayed by four hours or more and the final destination is over 1500 kilometers, the passengers are required to compensation. Not only did they not compensate us, they failed to notify us, as required by law, of this compensation. In general, they did an extremely poor job of handling the situation and myself, and 100+ other passengers have reported them to the authorities. I'll never fly or use Jetairfly or TUI again. And I suggest you avoid this. Airline at all costs."
Pros: "The plane was pretty nice with eqch person having their own TV with multipe options for movies. Other than that, it was just a typical flight with nothing great or nothing really bad."
Cons: "Again, nothing really poor, but nothing great either."
Cons: "The flight was 2 hours late, boarding incredibly unorganized, and instructions from the flight crew were not understandable"
Pros: "Nothing!!!"
Cons: "Loud men in lifeguard uniforms were allowed to blow whistles, yell, run around, and make everyone miserable by attendants. When I commented she said ,"oh well, that's the kind of flight it is,". junior high school lunchroom Nightmare!!"
Cons: "While the crew was not rude, they did not have the cheer and hospitality most come to expect when flying with any airliner."
Cons: "I saw how they through my bag and the broke my perfume"
Cons: "was stuck on the plane for 3 hours prior to departing. It was incredibly hot and uncomfortable."
Cons: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Cons: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Pros: "Nice crew"
Cons: "Take off delayed by over 3 hours, poor communication,noisy boisterous passengers."
Cons: "The plane arrived 12 minutes after we were supposed to have left. While a delayed flight isn't uncommon these days, there's usually at least an attempt at communicating that to the passengers. No such luck this time - we were all simply waiting and wondering."
Cons: "I couldn’t get the flight because I couldn’t find a good services from their representatives in airport. I went to 4 desks with no helpful. So, I change this airline to Easyjet. I’ll never use Ryanair."