Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Horrible flight. First delay in boarding of approximately 30 minutes. While in the plane, the flight attendants huddle and we get an announcement that the crew's legal time was exceeded, that they don't have replacement crew and that they will need to cancel the flight. One would think that they would know that their time was to be exceeded BEFORE boarding. Took for ever to deplane. Then we were told that flight would not be cancelled but gave us a departure time of 21.15, which of course was not fulfilled. Arrived in Valencia, luggage took 30 minutes to arrive. Absolutely unacceptable
Well it was a 2h delay flight so that said it all. With very little if any information. Boarding took for ever with long waits at the terminal and then in the finger. To top it off and increase the delay we had to take a bus in Zurich. A trip to forget
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
The cabin was warm and few used the blankets. I should’ve upgraded.
Delay more than hour created pressure to catch the connecting flight
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
Each flight we took was late with little or no updates or information.
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
Delayed 30 mins Forced to check in my carry on luggage
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
We boarded late. The crew at the airport was dismissive. The seat cushion on the plane was uncomfortable.
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
Friendly and professional flight crew. Aside from departure delay after boarding, easy flight and smooth landing.
Lufthansa was great from Lisbon to Frankfurt. The United Airlines flight from Frankfurt to Denver was very cramped. In that tight space, when the seat in front was fully declined I could barely move. I'm a fairly small person, I can't imagine what a larger person would feel like.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
A little bit more leg room in premium economy. I am 6’4”.
Gate agent did not hold flight for connection, provided no assistance to get new flight
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
It was crazy, boarded over a hour late from scheduled departure. Then when arrived in BNA issued with getting off the plane…over 1/2 hour. Not looking forward to flying Air Canada, ever again.
For the price, it was a really good experience. There was no entertainment on board, so I couldn't really rate this, and I didn't order a meal. I appreciated that there was a free glass of wine.
I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Real smooth and easy, Real good leg room in coach!
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
They did great as being my first time flying with them I will consider flying with them again on my next trip.
Service is pretty good. Sandwiches have to be purchased but I’ve bought my own food. Seat was comfortable and various movies to chose from.
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
Legitimately everything about this flight was awful, was also so delayed I never want to use air Canada again
The app and the information given at the counter did not match
A more organized boarding experience and better food would have made the experience better.
why can't planes be boarded from back to front?? everything was great otherwise
It was a good flight overall. Nothing to add. Keep it up!
Good plane, excellent food, crew and entertainment. Seats in business could use an upgrade
The flight was safe, confortable and convenient. Thank you. I hope to come back soon!
This is where i leave an airline review. Test test test!
It was hidden that I needed a special fee to bring my guitar on. They charged me an extra 69 euros at the gate and did not refund me the checked bag I paid for and the over head bag I paid for which I didn't use because I had to pay for the special guitar case. Criminal behavior. They were very unkind about it as well. Terrible experience. I'd like my money back for the extras I paid for.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
The crew were not very personable. The crew did not serve tea or coffee. The bathroom was not kept clean. Two out of the 5 toilets in the cabin weren't working.
Overall, the service was excellent, the crew verry professional, and departures and arrivals were perfect.
We would have missed our connection from Munich to Boston but we had a van outside the plan that wisked us to our terminal. Much appreciated and we didn’t even realize that Lufthansa had done this until the announcement on disembarkation. Well organized airline! Will definitely fly Lufthansa again!!!
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Seating was average for a first class seat. It very modern. I expected better.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Flight delays made me miss my connections. I almost missed my connecting flight because I had to get my luggage and go through immigration and then back into the airport. Connecting flight said it would be my problem if I missed it. I had to be rerouted through another city and came in 3 hours later than expected and had to hire an uber to get me home when I had everything planned out
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
The flight was delayed by an hour. Made the connection uncomfortably tight.
Smooth Flight, Friendly crew, food offering on board was limited.
