Terrible - we needed tp change the flight and it was impossible. They ask for a price that was higher than buying a new tickets from another airline. Will never flight Swiss air and Luftgansa again.
Horrible flight. First delay in boarding of approximately 30 minutes. While in the plane, the flight attendants huddle and we get an announcement that the crew's legal time was exceeded, that they don't have replacement crew and that they will need to cancel the flight. One would think that they would know that their time was to be exceeded BEFORE boarding. Took for ever to deplane. Then we were told that flight would not be cancelled but gave us a departure time of 21.15, which of course was not fulfilled. Arrived in Valencia, luggage took 30 minutes to arrive. Absolutely unacceptable
The flight did not take place because the flight was canceled and I still have not received a refund for the flight.
The return was painful because of the flight that was canceled. Nobody was able to help us out. It took hours and a lot of walking on two different airports to get a new flight
Delay more than hour created pressure to catch the connecting flight
The whole experience was positive. Crew very friendly and helpful. Very greedy with pre-seat allocation. Web site too complicated
The meal was wonderful and strawberry ice cream was a plus.
Each flight we took was late with little or no updates or information.
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
Delayed 30 mins Forced to check in my carry on luggage
Lufthansa was great from Lisbon to Frankfurt. The United Airlines flight from Frankfurt to Denver was very cramped. In that tight space, when the seat in front was fully declined I could barely move. I'm a fairly small person, I can't imagine what a larger person would feel like.
Terrible. Delayed 7 hours, and cancelled the flight, leaving me stranded and out of pocket $500 for an alternative last minute flight
Weather delay in Chicago?. No sense of urgency to make connection in Chicago for our connecting flight that wasn't delayed. Connection was missed.
A little bit more leg room in premium economy. I am 6’4”.
Gate agent did not hold flight for connection, provided no assistance to get new flight
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
Delays took 2hours and thirty minutes making me miss my connecting flight and make me sit in the Chicago airport for 9 hours
Average. Newark is a United Hub, yet a flight that is early somehow ends up getting late to the gate. Newark ATC needs help badly.
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
Gate got changed about 4 times. Very confusing and very crowded. If you don’t have wifi to help get updates, you can be in deep trouble.
For the price, it was a really good experience. There was no entertainment on board, so I couldn't really rate this, and I didn't order a meal. I appreciated that there was a free glass of wine.
I found the boarding easy and my seat was very comfortable as I had a lot of leg room. I am not too happy that I no longer have lounge access even though I used to get it with my TD credit card.
Real smooth and easy, Real good leg room in coach!
Somebody either kayak or Air Canada booked my flight under my preferred name Betty instead of my legal name and I almost was denied boarding my flight
They did great as being my first time flying with them I will consider flying with them again on my next trip.
Service is pretty good. Sandwiches have to be purchased but I’ve bought my own food. Seat was comfortable and various movies to chose from.
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
Legitimately everything about this flight was awful, was also so delayed I never want to use air Canada again
The app and the information given at the counter did not match
I was randomly deplaned in Canada for staff's fault. Terrible experience and caused me a lot of delays.
The flight was safe, confortable and convenient. Thank you. I hope to come back soon!
This is where i leave an airline review. Test test test!
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Basic service for a decent price, all amenities are à la cart
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
The crew were not very personable. The crew did not serve tea or coffee. The bathroom was not kept clean. Two out of the 5 toilets in the cabin weren't working.
Chairs do not recline. Finished the trip with an aching back.
Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!
Do Not Fly Iberia. Horrible experience. Iberia changes things at random -like the date of the flight and seat you have bought. After buying my flight, they contacted me and told me I had to return a day later. Then when I was boarding the flight, I discovered they had changed my window seat in a row away from the wing, to an aisle seat in front of the toilet! The worse seat on the plane. But it wasn’t just me- a family was scattered all over the plane. I was able to trade my seat because a father was separated from his son. Unfortunately the seat was the window seat directly over the wing, the loudest seat in the plane. I couldn’t sleep, even with noise cancelling earphones. Also, I ordered gluten free meal-which was tasteless and gave me cramps.
Delayed and missed connections on leaving the states and returning Planes were old and small- very uncomfortable. Meals were good but very infrequent service for even water/drinks. No explanations for 3+ hour delay
The food was poor quality and the screens for entertainment didn’t work almost at all . Plane seemed pretty old
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Seating was average for a first class seat. It very modern. I expected better.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Flight delays made me miss my connections. I almost missed my connecting flight because I had to get my luggage and go through immigration and then back into the airport. Connecting flight said it would be my problem if I missed it. I had to be rerouted through another city and came in 3 hours later than expected and had to hire an uber to get me home when I had everything planned out
The flight was delayed. No information was provided as to the reason for the delay. There was only water offered during the flight.
The flight was delayed by an hour. Made the connection uncomfortably tight.
Smooth Flight, Friendly crew, food offering on board was limited.
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The flight was cancelled due to tech problem with the plane
