SWISS (LX) - Read Reviews & Book Flights

IATA Code	LX
Routes	276
Top Route	Berlin Tegel to Zurich
Airports Served	113
Top Airport	Zurich

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

leg room

long flight

good flight

food was good

crew was friendly

great service

economy class

great crew

seats were comfortable

0.0

Cons: Same reason as above.

Reviewed Jan 2019

review from
10.0

Relaxing Flight

Pros: Swiss Airlines Saff was very friendly and helpful

Cons: 0

Reviewed Jan 2019

review from
5.6

Seat did not work. Entertainment was challenging

Pros: Service god

Cons: Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice

Reviewed Jan 2019

review from
6.0

Swiss- BCN

Pros: Spacious seating available/ snack/staff

Cons: No entainment

Reviewed Jan 2019

review from
6.0

Cali-swiss

Pros: Food/ staff/access to TV/movies etc!

Cons: Seating/facilities

Reviewed Jan 2019

review from
10.0

Swiss kicks but once you are on the plane

Pros: All operations a-ok

Reviewed Jan 2019

review from
8.0

Great crew. Tight seats.

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

Reviewed Jan 2019

review from
9.6

Great crew.

Pros: Very friendly, without being intrusive. Responsive and happy.

Cons: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

Reviewed Jan 2019

review from
9.2

Classic Swiss quality

Pros: Really good flight. Clean,on time, efficient. Early arrival even

Reviewed Jan 2019

review from
8.0

Pros: They had many snacks and meals. Staff was very friendly.

Cons: The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Reviewed Jan 2019

review from
8.0

Pros: They had many snacks and meals. And the meals were very good. Staff was very friendly.

Cons: Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Reviewed Jan 2019

review from
8.6

Cramped

Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Reviewed Jan 2019

review from
10.0

Quick

Pros: This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming.

Cons: Could not check in online because the system was down.

Reviewed Jan 2019

review from
3.6

Old plane that felt its age

Pros: The staff was nice

Cons: The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.

Reviewed Jan 2019

review from
9.6

Swiss Air aGreat Way to See Europe!

Pros: Service on Swiss Air is great!

Cons: No TSA checkin at Newark.

Reviewed Jan 2019

review from
8.0

Pros: I like the service, the crew and the overall experience of flying Swiss.

Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

Reviewed Jan 2019

review from
8.3

Good flight but narrow seats

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

Reviewed Jan 2019

review from
4.3

Cons: One hour delay. Last minute change of seats.

Reviewed Jan 2019

review from
7.0

Cons: Crew was excellent Seats very short on leg room and hard cushions

Reviewed Jan 2019

review from
4.3

Cons: Crew was rude and slow

Reviewed Jan 2019

review from
3.3

Technician stole my son’s phone

Pros: When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public.

Cons: My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit.

Reviewed Jan 2019

review from
10.0

Pros: We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced.

Cons: I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone.

Reviewed Jan 2019

review from
8.0

Pros: Great friendly crew. Efficient systems.

Cons: Tight seats. Very little leg room.

Reviewed Dec 2018

review from
6.3

ok, few "dents"

Pros: Entertainment System (technical apparatus neat); Food tasty

Cons: Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;

Reviewed Dec 2018

review from
9.6

Pros: The crew were very friendly.

Reviewed Dec 2018

review from
9.0

Excellent crew.

Pros: Responsive excellent crew.

Cons: Long waits to get to the bathroom. Plane dated.

Reviewed Dec 2018

review from
10.0

Swiss Air is the best!

Pros: Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!

Reviewed Dec 2018

review from
6.0

Swissair flight

Pros: The crew was friendly and polite.

Cons: The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS.

Reviewed Dec 2018

review from
10.0

Pros: On time! Courteous. Free meal! Even on flight less than 2 hours!

Cons: All good!

Reviewed Dec 2018

review from
5.6

Overboking, Delays, Poor queue management

Pros: The space of the seat is wide. Nice chocolate.

Cons: First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking.

Reviewed Dec 2018

review from
7.6

Smooth easy flight

Pros: Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly.

Cons: Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system.

Reviewed Dec 2018

review from
6.0

Ok experience in SWISS, nothing special though

Pros: Flight was very smooth and on schedule.

Cons: Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy.

Reviewed Dec 2018

review from
10.0

No glitches

Pros: Very smooth

Reviewed Dec 2018

review from
2.6

Pros: The flight waited for us as transit after delay of the firs flight from Munich

Cons: 1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained..

Reviewed Dec 2018

review from
2.0

Bad flight

Pros: Nothing, flight was cancelled after I electronically checked in

Cons: Flight was cancelled

Reviewed Dec 2018

review from
9.3

Boarding

Cons: The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle.

Reviewed Dec 2018

review from
7.2

No infant basinet even I paid extra for it

Pros: Flight attendants were very understanding.

Cons: I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for.

Reviewed Dec 2018

review from
6.6

Pros: האוכל והשירות מצוינים והטייסים מצוינים

Cons: מקום ישיבה צפוף מידי

Reviewed Dec 2018

review from
8.0

Pros: I liked how nice the crew was.

Cons: I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full.

Reviewed Dec 2018

review from
6.0

Flying Sardine Can

Pros: The crew were personable and the chocolate that was offered near the end of the flight was a nice touch.

Cons: Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one.

Reviewed Dec 2018

review from
6.3

Cons: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.

Reviewed Dec 2018

review from
10.0

Badge fee!!!

Cons: Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!

Reviewed Dec 2018

review from
10.0

Excellent!

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
6.0

Swiss airline is ALWAYS on time.

Pros: Flight was on time. Friendly crew and professional.

Cons: I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable.

Reviewed Dec 2018

review from
10.0

never kayak again

Pros: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.

Cons: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.

Reviewed Dec 2018

review from
9.0

Pros: The food was delicious, the staff was wonderful. Entertainment was awesome.

Cons: The leg room or seat closeness.

Reviewed Dec 2018

review from
8.0

Cons: Pleasant overall experience

Reviewed Dec 2018

review from
2.0

Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.

Reviewed Dec 2018

review from
2.0

would not let me fly

Cons: they cancelled letting me fly

Reviewed Dec 2018

review from
9.0

Cons: Seats are too cramped for an international flight.

Reviewed Dec 2018

review from
3.3

worset experience

Pros: check in & boarding were ok

Cons: very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting

Reviewed Dec 2018

review from
10.0

No more second security check

Pros: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.

Reviewed Nov 2018

review from
8.6

Typical SWISS. Quality, reliable, on time

Cons: Food selection was a bit short

Reviewed Nov 2018

review from
5.3

Have my seat away

Cons: To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya

Reviewed Nov 2018

review from
2.0

Pros: i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded

Reviewed Nov 2018

review from
6.0

Cons: They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly.

Reviewed Nov 2018

review from
8.6

Comfort

Pros: Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me.

Cons: Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach.

Reviewed Nov 2018

review from
9.2

Overall.

Pros: The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD.

Reviewed Nov 2018

review from
10.0

Too notch service

Pros: The food and service.

Reviewed Nov 2018

review from
8.6

Pros: The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew.

Cons: I think the choice of films could be improved.

Reviewed Nov 2018

review from

10.0

Relaxing Flight

Pros: Swiss Airlines Saff was very friendly and helpful

Cons: 0

Reviewed Jan 2019

review from
10.0

Swiss kicks but once you are on the plane

Pros: All operations a-ok

Reviewed Jan 2019

review from
9.6

Great crew.

Pros: Very friendly, without being intrusive. Responsive and happy.

Cons: The plane from Milan to Zurich was wonderful, light airy and felt like a new plane.

Reviewed Jan 2019

review from
9.2

Classic Swiss quality

Pros: Really good flight. Clean,on time, efficient. Early arrival even

Reviewed Jan 2019

review from
8.6

Cramped

Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.

Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Reviewed Jan 2019

review from
10.0

Quick

Pros: This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming.

Cons: Could not check in online because the system was down.

Reviewed Jan 2019

review from
9.6

Swiss Air aGreat Way to See Europe!

Pros: Service on Swiss Air is great!

Cons: No TSA checkin at Newark.

Reviewed Jan 2019

review from
10.0

Pros: We have been flying Swiss for years and they are the most reliable and best organized airline, we have ever experienced.

Cons: I didn't notice that I had booked some sort of new economy light category where checked baggage is no longer included and to check baggage when booked into this class cost $60 per bag per flight. So overall on the trip I paid $240 extra for luggage alone.

Reviewed Jan 2019

review from
9.6

Pros: The crew were very friendly.

Reviewed Dec 2018

review from
9.0

Excellent crew.

Pros: Responsive excellent crew.

Cons: Long waits to get to the bathroom. Plane dated.

Reviewed Dec 2018

review from
10.0

Swiss Air is the best!

Pros: Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!

Reviewed Dec 2018

review from
10.0

Pros: On time! Courteous. Free meal! Even on flight less than 2 hours!

Cons: All good!

Reviewed Dec 2018

review from
10.0

No glitches

Pros: Very smooth

Reviewed Dec 2018

review from
9.3

Boarding

Cons: The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle.

Reviewed Dec 2018

review from
10.0

Badge fee!!!

Cons: Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!

Reviewed Dec 2018

review from
10.0

Excellent!

Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!

Cons: Nothing!

Reviewed Dec 2018

review from
10.0

never kayak again

Pros: flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off.

Cons: Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again.

Reviewed Dec 2018

review from
9.0

Pros: The food was delicious, the staff was wonderful. Entertainment was awesome.

Cons: The leg room or seat closeness.

Reviewed Dec 2018

review from
9.0

Cons: Seats are too cramped for an international flight.

Reviewed Dec 2018

review from
10.0

No more second security check

Pros: Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief.

Reviewed Nov 2018

review from
8.6

Typical SWISS. Quality, reliable, on time

Cons: Food selection was a bit short

Reviewed Nov 2018

review from
8.6

Comfort

Pros: Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me.

Cons: Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach.

Reviewed Nov 2018

review from
9.2

Overall.

Pros: The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD.

Reviewed Nov 2018

review from
10.0

Too notch service

Pros: The food and service.

Reviewed Nov 2018

review from
8.6

Pros: The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew.

Cons: I think the choice of films could be improved.

Reviewed Nov 2018

review from

8.0

Great crew. Tight seats.

Pros: Crew was lovely! Friendly and happy. Well organized and responsive.

Cons: Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in.

Reviewed Jan 2019

review from
8.0

Pros: They had many snacks and meals. Staff was very friendly.

Cons: The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Reviewed Jan 2019

review from
8.0

Pros: They had many snacks and meals. And the meals were very good. Staff was very friendly.

Cons: Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you.

Reviewed Jan 2019

review from
8.0

Pros: I like the service, the crew and the overall experience of flying Swiss.

Cons: I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point

Reviewed Jan 2019

review from
8.3

Good flight but narrow seats

Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.

Cons: Our flight was delayed and the seats were narrrow.

Reviewed Jan 2019

review from
7.0

Cons: Crew was excellent Seats very short on leg room and hard cushions

Reviewed Jan 2019

review from
8.0

Pros: Great friendly crew. Efficient systems.

Cons: Tight seats. Very little leg room.

Reviewed Dec 2018

review from
7.6

Smooth easy flight

Pros: Short flight, no entertainment. They still offer free snacks on short flights, a plus, but it was an almost frozen cheese sandwich. A Little bag of pretzels would be better. The crew was very friendly.

Cons: Boarding is confusing. Bad lines, unorganized, and people pushing. They should probably come up with a better system.

Reviewed Dec 2018

review from
7.2

No infant basinet even I paid extra for it

Pros: Flight attendants were very understanding.

Cons: I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for.

Reviewed Dec 2018

review from
6.6

Pros: האוכל והשירות מצוינים והטייסים מצוינים

Cons: מקום ישיבה צפוף מידי

Reviewed Dec 2018

review from
8.0

Pros: I liked how nice the crew was.

Cons: I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full.

Reviewed Dec 2018

review from
8.0

Cons: Pleasant overall experience

Reviewed Dec 2018

review from

0.0

Cons: Same reason as above.

Reviewed Jan 2019

review from
5.6

Seat did not work. Entertainment was challenging

Pros: Service god

Cons: Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice

Reviewed Jan 2019

review from
6.0

Swiss- BCN

Pros: Spacious seating available/ snack/staff

Cons: No entainment

Reviewed Jan 2019

review from
6.0

Cali-swiss

Pros: Food/ staff/access to TV/movies etc!

Cons: Seating/facilities

Reviewed Jan 2019

review from
3.6

Old plane that felt its age

Pros: The staff was nice

Cons: The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat.

Reviewed Jan 2019

review from
4.3

Cons: One hour delay. Last minute change of seats.

Reviewed Jan 2019

review from
4.3

Cons: Crew was rude and slow

Reviewed Jan 2019

review from
3.3

Technician stole my son’s phone

Pros: When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public.

Cons: My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit.

Reviewed Jan 2019

review from
6.3

ok, few "dents"

Pros: Entertainment System (technical apparatus neat); Food tasty

Cons: Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;

Reviewed Dec 2018

review from
6.0

Swissair flight

Pros: The crew was friendly and polite.

Cons: The plane was small, it rattled and shook a lot and the size of the seats is ridiculous. The bathrooms did not have warm water and the sense of comfort is to be found only in business and first class. We fly to Zurich a lot because we have family there and we always take SWISS for a direct flight. They have old planes, the little TVs by the seats may or may not work and although the crew is nice and well trained, they cannot substitute for the discomfort of 10 hours flights in a crammed place. Sorry SWISS.

Reviewed Dec 2018

review from
5.6

Overboking, Delays, Poor queue management

Pros: The space of the seat is wide. Nice chocolate.

Cons: First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking.

Reviewed Dec 2018

review from
6.0

Ok experience in SWISS, nothing special though

Pros: Flight was very smooth and on schedule.

Cons: Seating in economy was very cramped (pitch felt like 77”) and food and entertainment nothing special. Somehow I had higher expectations for comfort and service, even in economy.

Reviewed Dec 2018

review from
2.6

Pros: The flight waited for us as transit after delay of the firs flight from Munich

Cons: 1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained..

Reviewed Dec 2018

review from
2.0

Bad flight

Pros: Nothing, flight was cancelled after I electronically checked in

Cons: Flight was cancelled

Reviewed Dec 2018

review from
6.0

Flying Sardine Can

Pros: The crew were personable and the chocolate that was offered near the end of the flight was a nice touch.

Cons: Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one.

Reviewed Dec 2018

review from
6.3

Cons: I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back.

Reviewed Dec 2018

review from
6.0

Swiss airline is ALWAYS on time.

Pros: Flight was on time. Friendly crew and professional.

Cons: I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable.

Reviewed Dec 2018

review from
2.0

Cons: I am still in Budapest and was not able to fly back on my Hungarian passport.

Reviewed Dec 2018

review from
2.0

would not let me fly

Cons: they cancelled letting me fly

Reviewed Dec 2018

review from
3.3

worset experience

Pros: check in & boarding were ok

Cons: very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting

Reviewed Dec 2018

review from
5.3

Have my seat away

Cons: To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya

Reviewed Nov 2018

review from
2.0

Pros: i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded

Reviewed Nov 2018

review from
6.0

Cons: They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly.

Reviewed Nov 2018

review from

Find Cheap Flights on SWISS

SWISS Information

SWISS traveller reviews

Pros

Cons

Guest Reviews

Overall Rating

Recent Reviews

Flight Status

SWISS Route Map

Popular Flight Routes

Top flight routes

Top Airports served by SWISS

SWISS contact information