Great. Very smooth. Plenty of information. However, wish they would give out a menu in advance of making a dinner choice like other international airlines. The flight attendant says chicken or pasta and there are details about ingredients or spices requiring the passenger to ask which requires the flight attendant to answer many times. So easy to solve this problem. P
The checkpoint hornets are always looking fhrough Americans' luggage keeping what they deem impassible! Grrrrr!
It was not Delta‘s fault, but due tonersther the flight was 3 hours delayed. This caused me to miss my connection. The Delta partner airline, Chinese Eastern, had few people who could speak English. It took them a long time to rebook the flight.
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Seats are much much more comfortable than United, which is what I usually fly
Great service. Great staff. Boarding was a little slow, but I think there was a service dog slowing things down.
Flight left early and arrived early. the whole trip was excellent.
Pretty standard flight. Delta has a good selection of movies.
Long line to check bags. Curbside check-in was closed. Seat back monitor was not working.
The Pilot was one of the best I've had, very informative about turbulence and got us to our destination early
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The male attended that served are section was a snob. He did not answer my call light when my wine spilled all over the floor. I did not push it again or drew his attention to it. He just ignored the call light when he came to give us our meal, serving the people behind us first. I did not push it again or drew his attention to it to see his reaction. It was so obvious that he was ignoring us. We were in premium economy!
Boarding on the buses isn’t efficient. Overall, it was great.
I liked the comfort of the plane. It was unexpected from past experiences.
Chair is very high. Your feet cannot touch the ground for 8 hours flight. It was a nightmare. Food was bad.
ground crew and check-in was pathetic - insisted on charging me for luggage even though the ticket said it was already included. They also accidentally sent my luggage through without a luggage tag and had to retrieve it. Generally, it was like a bad movie.
Moved the flight an hour later, were not reliable about confirmation, website didn't work, no gate information, boarding was a mad house. Flight itself was fine and short. Organization needs work.
Flight was delayed 3 hours and 15 minutes. The delay caused me to miss my tour group due to arriving late.
As always a terrible experience. AA stole a day from my vacation days planned to be spent with my Family. Response: delays related to weather issues.
It was a wonderful experience with great food, great staff, and no difficulties boarding!
Boarding was not well coordinated. I asked twice at the Level check-in area about the MIA flight. At no point did they say the check-in would be at another counter. Fortunately, another passenger was equally confused and got the REAL story from the airport’s info center. Further, my minor child was tagged “SSSS” on their boarding pass. Level should have notified TSA about him being a minor. Instead, the entire family went through the SSSS process, not just our son. When his name was called out at the gate, it was announced in Spanish. No English announcement was made. The food on board was bearable. The crew was adequate, despite not being Level/Iberia crew (Level contracted out our flight to “World2Fly Airlines” - a company I have never heard of!). The onboard entertainment was very limited. They did not even offer a flight tracker option. Nor were music selections offered. Like TAP and Aer Lingus, I will think twice before booking Level ever again.
we had a flight confirmed then we were called and told we didn't have a flight. I will never use Kayak for a flight again.
The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.
I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
If my tv wasn’t broken and I wasn’t in a seat that didn’t allow for sleeping
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
The worst travel experience of my life. Boarding chaos, delays and disorganisation at every stage. The worst of many was sitting in freezing temperatures for 10 hours whilst asking all cabin crew to turn the heat up to no avail.
Didn’t make flight and then forced on connecting flights back to LA that cost me another day of travel on an inferior experience.
Food was average. Better headphones seats were average at best.
I have nothing but amazing things to say about every staff member I encounter on my transport from Brussels (Bru) to New York (jfk) via London (lhr) after many flight delays and changes every colleague I asked for help gave me the utmost respect and did everything in their power to make sure I arrived in Washington DC to make it in time for my brothers wedding. The flight attendants on the flight from Bru to lhr move me to the front of the plane so I could get off quickly and try to make it to my connection to dc, when I missed that wagans at the support desk did everything in his power to get me to dc via two transfers. Especially during the busy holiday season I am so so grateful for the amazing customer service that I encountered today.
