Pros: "Foot rests are nice"
Cons: "Mediocre food Excellent staff"
Pros: "They were OK"
Cons: "Terrible business class seating. You have to climb over your neighbor to go use the rest room."
Pros: "Economy plus was so roomy and the crew was very attentive and nice."
Pros: "Breakfast , comfort"
Pros: "The flight was fine, despite the distance."
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Pros: "Great inflight service! On the ground faster than expected."
Cons: "I asked to complementary check my small carry on, but the attendants at the desk would not let me. The stewardesses were booked too closely to their last flight and we were delayed - huge oversight. Boarding was chaotic as the gate immediately across from us was simultaneously boarding and the United staff made the whole process long and miserable by failing to call the next boarding group in a timely fashion. This is not the first time I’ve felt miserable while trying to board a United flight :/."
Cons: "Kayak sent me a message that our connecting flight out of O'Hare was boarding at gate B5. However, checking the monitors in the terminal showed the correct gate was B21, which is on the opposite end of the terminal. I don't know why Kayak had the wrong information on this. We barely made our connecting flight because our starting flight was over 30 minutes late, which was United's fault. This made rushing to the correct gate for our connecting flight all the more stressful. No time to stop at the bathrooms or pick up something to eat. Both United and Kayak let me down on getting back to Hartford. We arrived at the end of boarding with no room left for our bags in the overheads so we had to check them and pick them up at the carousel. A totally BAD flight experience."
Pros: "I felt spoiled with all the service and the ice cream was a special treat. I had never gotten ice cream on an oversea trip. Thanks."
Cons: "I wished that some of the children would have left the window blinds down so we could sleep."
Pros: "Nothing special, decent food and drinks, movie selection is always good"
Cons: "Like all airlines seats are uncomfortable like human livestock transported across the ocean"
Cons: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Pros: "Good food, entertainment options, communication from pilot"
Cons: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Pros: "This flight was a good value."
Cons: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Pros: "Beyond one or two friendly crew members, not much."
Cons: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Pros: "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
Cons: "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us."
Pros: "Excellent service and a safe flight."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Cons: "Even though I have an account with United, and confirmed that I was a vegetarian both online, and on the flight heading to Europe, my meal wasn't entered. It worked out really well because I was sitting close to the front and they had pasta dishes available, but this is not the first time that United and its partners have "lost" or "mishandled" my vegetarian registration. The flight attendant even remarked that sadly, she hears this 'complaint' constantly. The food was good, but there's no reason that my meal request can't stay in the system."
Pros: "see above"
Cons: "see above"
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "The crew was all very polite, attentive and helpful. They were troupers amid a flight gone bad."
Cons: "My wife and I booked a round trip to California from Connecticut. We had a layover in Dulles with plenty of time to change gates. We arrived at our gate and established our place in the waiting area. We were then required to change gates; this was not horribly stressful as the gate was near by: However, on the return flight things changed. Keep in mind that my wife has arthritic hips and knees and I have arthritic knees. Arriving at Dulles, we went to our waiting area at Gate C-19 and ordered a breakfast at a nearby kiosk. Before our order was ready an announcement stated that our gate was changing to D-24. We waited for our order but had to leave the coffees behind because the lids did not fit correctly and we didn't want to spill them on ourselves while hurrying to the new gate (about a mile away). We finally got to that gate and boarded the plane. We wanted to wait to eat our food until we were airborne. We waited on the plane for about 45 minutes in the heat. During that time the "gate attendant" announced that they were waiting for that pilot who could not be found but was in the airport. At the same time my United App on my iPhone messaged me that there was a mechanical issue with the plane and we were waiting for another plane. At the 45 minute mark we were told the plane had a mechanical issue and we would have to disembark and go to Gate D-1 (about 1/2 mile away). My wife and I were already exhausted and needed to stop, but we did not know how long we had before boarding the new plane so we pushed onward. We then were told the plane would be a couple hours and that there was snack and water at no charge. My wife and I proceeded to dissect our breakfast sandwiches to eat what ever was still less than discussing. The new plane arrived and all else went well. We were delayed over 3 hours but made it to Connecticut; exhausted and sore. We had been awake for over 29 hours by the time we hit Hartford, CT. This experience will linger in our minds for a long time and travel by United my not be possible for us. We are very traumatized."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Left on time. Arrived early."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Cons: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Pros: "Boarding was organized and timely."
Cons: "One of the flight attendants was patronizing."
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Pros: "For me, the food wasn't too bad. I had an Indian food meal on the way over, and on the way back a vegetarian one. They also handed out some good sandwiches and snacks, cheese pretsel sandwich, icecream. At least they didn't charge for the water, like on the first leg of the trip!"
Cons: "There was one crew person in particular who was really crabby. I get that they work hard, but..... For instance, I didn't hear what the choices were for dinner due to the overall noise of being on a plane. So I asked her to repeat and she yelled out the choices in an irritable manner. I had ordered a special meal, and she added, "I have no special meal for you." Really negative!"
Cons: "Delayed boarding at Munich airport"
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Cons: "Small plane, no TV for a long plane ride"
Pros: "On time"
Cons: "Ran out of food choices and plane was dirty , entertainment center locked up and could not use it"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Cons: "People were not told where to get their transfer boarding passes until last minute. Security check of "random" passengers was overboard. I wasn't one of the passengers who had to undergo the extra security at the gate, but felt bad for those who did. Completely unnecessary.."
Cons: "A 1 hour delay in Brussels, combined with the complexity that is Dulles resulted our missing our connecting flight. The United employee who rebooked us for the late-night flight five hours later put my wife and me on separate rows, requiring a second wait in the lengthening lines to sort out. Avoid Dulles. Avoid United."
Pros: "One of the crew members was friendly."
Cons: "Literally everything else. Customer service was worse than Comcast's. Luggage was lost and has yet to be found even though I was promised multiple times that it would be taken care of. Will never fly United again."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "The crew was pleasant, the captain was friendly, the chairs were comfortable, and the entertainment options were perfect."
Cons: "I had switched airlines, and before boarding, I had to receive a new boarding pass for United, but it was unclear that I had to do this beforehand. The food seemed to be minimal and not thought out."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Cons: "United's customer service (in the airport) is terrible."