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Pros: I like Spirit Air and I scored everything that is applicable to my trip 5 stars. This survey needs an N/A in addition to you star rating.

Cons: This survey needs to be designed better so that if something does not apply to your trip you don’t give it a rating. A choice of N/A is needed. Spirit Air was great your survey needs work.

Pros: I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!

Cons: The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!

Cons: I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED

Pros: Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional.

Cons: Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras...

Pros: Same quality as other airlines for a much more affordable price.

Cons: More airports with Frontier airlines. Their based out of Denver, so the choices of where you can fly, to and from, are limited.

Pros: The crew was great, the prices fantastic and everything whet extremely well. We even arrived in Denver early. The flight crew did a great job of keeping turbulence down despite some conditions that were less than easy to navigate. For a no frills flight, this was fine.

Cons: I miss the frills although they have them available all at a cost during and before the flight. If you need all the frills I would probably go to a more comfortable venue. If you bring your drink and snack and don't mind not choosing your seat, etc., this will work just fine.

Pros: The flight was not full ,so the flight attendants moved the passengers around to fill in spaces.

Cons: Not a deal breaker for me, but some people like to sleep on airplanes. However, my seat did not recline and I know that can be a big deal for others.

Cons: Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,

Pros: Missed it

Cons: Give back money

Pros: pilot was great... made the landing at key west seem easy!

Cons: Flight attendants seemed to really like their jobs!

Pros: It’s nice to be in a plane fitted with modern conveniences. Great entertainment options.

Cons: I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover.

Pros: Nothing to like.

Cons: Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken.

Pros: I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!

Cons: The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!

Pros: Nothing

Cons: Flight was delayed and was notified fifteen min before scheduled boarding Charge on over weight luggage was also rediculous after paying a 40 luggage fee to take my luggage to get hit with a higher fee at the airport

Cons: I have traveled on several different airlines in my lifetime and wanted to give your airline a chance. Although your ticket prices are lower than most, I do like to travel with a piece of luggage or at the very least a reasonable sized carry on. The fees to have a checked bag are ridiculous and the measurements required for carry on are substandard! The seat sizes are less than roomy and please know I am by most standards an average sized person weighing in at approximately 150lbs. The tray tables are extremely small and couldn't imagine having to actually put food or drinks upon them. Which leads me to your food and drink pricing, let's just say you don't even wear a mask when you rob your passangers! I would rather be thirsty and hungry than to pay the absurd amount of money you ask for. The crew, not real friendly doing the bare minimum of what is required. The captains on each end were more interested in talking on their cell phones than by greeting passangers. It goes a long way with passangers when you feel confident or at the very least acknowledged by the crew. There was no entertainment offered on my flights, which is fine as I can surely entertainment myself for 2 + hours. Their website is less than user friendly. Having to set up separate accounts for myself and family is time consuming and completely unnecessary! When there was an issue with the tickets it was very difficult to get any real help from customer service. The 'hidden' fees with Spirit are absolutely crazy! No money saved! I was so disappointed in my experiences with Spirit Airline. I couldn't in good faith recommend them to familyand friends .

Pros: - The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time.

Pros: Everything was great

Cons: Serve drinks faster we didn't get a drink until we was 20 min into flight. I pay for first class expect a drink before we take off.

Pros: The crew was really nice

Cons: Nothinh

Pros: It was comfortable

Cons: The wifi wasn't working

Pros: Flight attendants were pleasant. Bathrooms remained clean the entire flight.

Cons: Food was horrible. Ran out of croissants in the morning.

Pros: Nothing

Cons: Delayed on a 2 hour flight

Pros: Good service, no thrills.

Cons: The price for one small bag $52 x 2 = $104 and the waiting in line to handle and pay for the bag! It's an eye opener to find this where the other airlines charge it upfront.with the ticket, saves waiting & paying & handling the bag. No more SPIRIT for me!

Pros: Nothing

Cons: I had a medical issue over one month prior and received ZERO help from Spirit. I will avoid your airline at all costs.

Pros: Reasonably swift checking, boarding and great attendance.

Cons: No wifi, movie screens, etc. Not an issue for flight at all but if you are asking, there was zero entertainment

Cons: Maintain their planes, we were delayed more than 3 hours and this was such a poor way to handle it.

Cons: Was 2hrs behind schedule

Pros: Comfort plus is worth the upgrade

Cons: Getting to JFK by 810PM instead of past midnight

Pros: Flight path with limited turbulence.

Cons: Promised $28+ for cancelled flight which due to improper instructions was not credited to this flight or my account.

Pros: It is not a discount airlines if they charge you for everything!! By the time your done you could have paid a full fare and at least had pleasant service. Flight was delayed. Got an email but when arrived at airport it was listed as on time. Ran to get to gate to find out it was delay. Essentially no staff.

Cons: Will not fly Spirit again if I can avoid it.

Pros: I like how they were super on time with everything and how they didn’t give a lot of fuss about the bare item(free personal item) which was one of the things, they used to be very annoying about. Overall is a good airline! They have different jets though, and I wish they had the roomier ones ALL the time.

Cons: Should have a consistency with the jets/airbus, some are roomier than others! And it cheers me up so much when I get to flight on the roomier ones

Pros: Nonstop flight

Cons: Fees associated with everything, minimal leg room

Pros: The people were very professional and knowledgeable. The plane was clean and up to date. The price was great. First time flying with Spirit and will use them again.

Cons: The website was very confusing.

Pros: The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth

Cons: Flight attendant was nasty...should have gotten her name

Pros: Announcements not clear in airport. Attendants on board rushed, not interested. Giving info and answering questions as if from only a rehearsed script. Seats extremely uncomfortable. The back of the seat.as well as no room at all to sit! The other passengers are right on top of you touching at all times. Not pleasant. Aisles very tiny. If ever a major problem with the aircraft, it would be very hard to exit the plane quickly and safely. Very nervous about this airline. Pilot seems capable and flight was smooth, so I guess that’s a plus. The first time I flew spirit, they didn’t give us the baggage carousel and the attendant in airport didn’t know. Tried another and was given a wrong carosel. The psssaengers found it on their own and called out to others. I always fly BDL to MCO and back. I travel alone or with children. Not much choices on the flights times etc.

Cons: Can use some improvements.

Pros: Nothing; we checked our baggage and checked in, once we arrived to the gate they said they UNCHECKED any wife and I and gave our seats to someone else, causing us to spend additional $450 to get home.

Cons: After being checked in, they UNCHECKED my wife and I and gave our seats to someone else.

Cons: Ability to download premade events apple calendar and apple wallet tickets was seemingly impossible. Send me one email with each of those items as it’s one of the number one thing customers care about

Pros: Crew was good

Cons: Less gate changes

Pros: The crew was attentive and helpful.

Cons: Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding.

Pros: Nothing

Cons: Everything

Cons: I didn't like the almost two hour wait on the plane before take off. There was an issue with the fuel pump. Instead of getting a new fuel pump, they tried to fix it for over an hour. Seats don't recline. Zero entertainment, or free snacks or drinks. I'll be flying with another airline from now on.

Pros: Nothing the flight was cancelled.

Cons: Everything the flight was cancelled.

Pros: Nothing

Cons: Flight was delayed and was notified fifteen min before scheduled boarding Charge on over weight luggage was also rediculous after paying a 40 luggage fee to take my luggage to get hit with a higher fee at the airport

Pros: Very nice flight attendants

Cons: Nothing

Pros: I survived!

Cons: Disruptive passenger should have been removed! The flight was delayed 2 hours.

Pros: The flight crew was by far the most entertaining I have ever experienced.

Cons: Free in flight snacks.

Pros: We were there on time eating just around the corner thinking the departure time was boarding time our mistake but when we went 3 minutes late they didn’t open the door for us 3 passengers that were never called in so mad and frustrated and at the end didn’t get any credit we lost our money

Pros: Nothing

Cons: At least let the people with no baggage go 1st

Pros: Nothing

Cons: Flight was delayed and was notified fifteen min before scheduled boarding Charge on over weight luggage was also rediculous after paying a 40 luggage fee to take my luggage to get hit with a higher fee at the airport

Pros: Went very smooth from check out too baggage claim. Very Good service indeed

Pros: crew was friendly... the price i paid was reasonable

Cons: it was SO COLD on the airplane! i had goosebumps the entire trip! the seats are a little small - and quite frankly i am NOT a big person

Pros: It is not a discount airlines if they charge you for everything!! By the time your done you could have paid a full fare and at least had pleasant service. Flight was delayed. Got an email but when arrived at airport it was listed as on time. Ran to get to gate to find out it was delay. Essentially no staff.

Cons: Will not fly Spirit again if I can avoid it.

Pros: The price

Cons: Seats are hard and uncomfortable

Pros: Nothing; we checked our baggage and checked in, once we arrived to the gate they said they UNCHECKED any wife and I and gave our seats to someone else, causing us to spend additional $450 to get home.

Cons: After being checked in, they UNCHECKED my wife and I and gave our seats to someone else.

Pros: Nothing

Cons: Flight was delayed and was notified fifteen min before scheduled boarding Charge on over weight luggage was also rediculous after paying a 40 luggage fee to take my luggage to get hit with a higher fee at the airport

Pros: Great crew!

Cons: Comfortability of the plane itself. It made weird noises that were kind of alarming

Pros: Unfortunately there was two medical incidents that occurred on the one before we Boarded a young boy had a seizure and no one knew how to handle the situation by the bless of God I was in the medical field and he sat with me. Then a young lady was walking up to the bathroom and passed out it.

Cons: which I step in to ensure the person was fine. I don’t understand why they don’t hire people in the medical field. Which I apply for part time and was never accepted. It’s a shame. But thank god the two people were ok.

Pros: Crew was OK. Seats....no good....non-reclinable

Cons: Better seats

Pros: Energetic flight crew

Cons: You pay an additional fee for EVERYTHING!! You may think your tickets are cheap but if you add the price of a $50 carryon, $5 if you want a drink, additional fees if you want to choose your seat (such as being next to your children or spouse) it really ends up being the same if not more than other airlines... plus you're sitting in the worlds skinniest seats

Cons: I will never fly with spirit again and will make sure to tell people about them and there ridiculous fees. We had a delay and was not announced we had to ask, when boarding they didn’t call by zone they just let everybody in at the same time.. VERY DISAPPOINTED

Pros: It is not a discount airlines if they charge you for everything!! By the time your done you could have paid a full fare and at least had pleasant service. Flight was delayed. Got an email but when arrived at airport it was listed as on time. Ran to get to gate to find out it was delay. Essentially no staff.

Cons: Will not fly Spirit again if I can avoid it.

Pros: Boarding went smooth

Cons: If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable

Pros: crew was friendly... the price i paid was reasonable

Cons: it was SO COLD on the airplane! i had goosebumps the entire trip! the seats are a little small - and quite frankly i am NOT a big person

Pros: The crew was amazing but the communication could have been better with the flight.

Cons: The flight was very turbulent. Upon approaching NYC-JFK the aircraft was bouncing all over the place. The aircraft was given a cleared for landing however I assume the flight speed and the winds was so bad that the aircraft aborted landing at approximately 50 ft from the ground and took back off.

Pros: On time actually arrived early but could not get off of plane so really did not matter

Pros: Crew was pleasant

Cons: Entertainment was archaic and inconsistent Information flow lacked timeliness for delays Rebooking system was extremely painfull

Pros: Economy cabin had plenty of leg room. Very friendly and courteous stewards. Two thumbs up!

Cons: May be more choices on snacks!

Pros: The flight attendants were pretty nice and attentive. The captain was good at keeping the passengers updated.

Cons: The 2 hour delay was not fun while we sat waiting on the airplane. I realize this is not the crew’s fault.

Cons: Mild turbulence

Pros: Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner.

Cons: Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed.

Pros: On time. Professional. Clean.

Cons: Nothing. As expected

Cons: Better seating. to tight no room.

Cons: If flight wasn’t canceled

Cons: Hot inside plane, multiple delays and uncomfortable seats.

Pros: I was very worried about the luggage size, but it was not a problem. There was no drama at anytime about the luggage. Flights were on time, attendants were great, the seat size seemed about the same as other airlines. I definitely would fly again.

Pros: Lots more leg room than the other flights I've been on in the last year. I'm tall and I have a bad knee so it made a difference.

Cons: Can't think of anything

Cons: Security was ridiculous. Was there an hour early and missed flight. Then rescheduled flight was delayed over 3 hours! Employees were not very helpful or sympathetic to many customers!

Cons: Im happy

Cons: My first flight was delayed resulting in the missing of my second flight.