Pros: "Quick, easy and seemingly effortless. What more could I ask for?"
Cons: "Nothing"
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Pros: "Seats Comfortable, But see below."
Cons: "Apparently Avianca do not except the way Budget Air is issuing the e- tickets. Budget Air is not leaving any spaces between the the first and middle name, which caused a real problem for Elisa, as she was refused boarding. It wasn't until I got a hold of the management that things got solved"
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "Guess if u book early enough u get bumped into business."
Pros: "on time"
Cons: "-none of the seats recline -no trays on the seats"
Pros: "The crew, the service, enternaimente was good. On schedule and fast service."
Cons: "The plane was old and the seats a bit uncomfortable."
Cons: "The flight was delayed three hours without explanation. No weather problems, etc. old plane with ashtrays. Baggage took a very long time to arrive. Even though we were on the plane for a long time waiting to deplane."
Cons: "I couldn't recline my chair because of the emergency exit behind me, yet the person in front of me put their chair right down in front of me so I had no space."
Pros: "The crew, the plane, the flight, the food was all very, very good"
Cons: "We initially picked exit seats but they ended up unasigning my son's seat because he is 2 years old, both times they gave us the worst possible seats in the plane. When initially assigned my son, it said: "No one under 2 is allowed to seat in emergency seats" a bit misleading and inconvenient. Other than this we had a great experience."
Our yoga retreat was cancelled and besides not refunding is, they would not even let us change dates or locations. As a matter of fact they wouldn’t even talk to us and kept referring to the travel agent, who said they couldn’t change anything and it was up to the airline to do so. They passed the buck until it was too late to do anything about it. Avoid Latham and Budget Air for your travel plans.
Pros: "El vuelo fue a tiempo y sobretodo muy facil de obtener el pasabordo. La gente muy amable y eficiente. Gracias!!! The fly was on-time, I got the boarding pass easy and fast, stuff was Wonderful!! Thanks"
Cons: "At this time all worked perfect for me the way how it is."
Cons: "Our flight was cancelled with no explanation created a nightmare for us and latam did not step up. Very disappointing"
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "Boarding was a bit disorganized in Guayaquil, and once we landed we sat on the tarmac of JFK for an hour before unloading outside and being bussed to another terminal."
Pros: "The seats and plane were comfortable"
Cons: "Baggage options were not indicated properly on the travel agent ticket, nor during check-in"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "The flight was very comfortable"
Cons: "The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty"
Cons: "I would like to travel with this airline because is an excellent"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"