Cons: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Pros: "Crew were very nice and accommodating. Chocolate always appreciated!"
Cons: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Pros: "Crew as usual very kind"
Cons: "They put me on stand by because flight was overbooked"
Pros: "A nice crew n my seat next to me was empty so I can sleep well..."
Cons: "Maybe give every passenger a bottle of water..."
Cons: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."
Cons: "Plane missed connection in Zurich. Transferred next day to United who charged us another $120 for extra baggage, which we already paid at Swiss. We would like reimbursement. Gyula E Balogh"
Pros: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Cons: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Pros: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Cons: "flight was delayed, 2nd Austtian flight delayed in the same day"
Pros: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "When we checked in, we were told we didn't have seats because the plane was overbooked. We waited at the gate for information. The attendants were curt and not helpful, they told us they had no information. After the plane was boarded, we were finally given tickets with seats and rushed onto the plane. When we arrived at the Sarajevo airport, our luggage and the luggage of many passengers did not arrive! We waited in a line for 1.5 hours to put in a claim for our suitcases. It was not a good experience."
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pros: "Fast flight , friendly staff , ok food"
Cons: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Pros: "Food, entertainment options, business class seats that lay flat"
Cons: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Cons: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pros: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Very poor embarkation in Belgrade , employees not friendly, not well organized. The flight was delayed by over 2.5 hours and the employees at the air Serbia desk at Belgrade were unhelpful, disinterested and all appeared more concerned about their snack (all were munching something) than assisting passengers
Pros: "No stress at all. Friendly staff."
Cons: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Pros: "Nothing"
Cons: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Cons: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Cons: "they charged me for baggage when it was supposed to be included"
Pros: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Cons: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Pros: "My isle seat"
Cons: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Pros: "Comfortable seats"
Cons: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Cons: "Flight was late and caused loss of connection flight to Amsterdam"
Cons: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Cons: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Pros: "Good on time flight"
Cons: "Not much, small plane for a short trip, everything was fine"
Pros: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Cons: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Pros: "They offered a cookie, coffee and water. If you want more you have to purchase it. I was amazed by the punctuality."
Cons: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Pros: "Check in starts 36 hours prior to take off, which is 50% more than what others allow. It was very convenient."
Cons: "Food could be better, but it wasn't bad in any way."
Cons: "Food is not the best I had on an airplane but crew is super nice and accommodating ,airplane is clean,overall a great experience"
Pros: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Pros: "Plane was half empty so I had plenty of space"
Cons: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pros: "The only good thing was that it got me from Point A to Point B and my bag wasn't lost or damaged."
Cons: "The seats are so incredibly small for a long haul flight. Two people must compete for shoulder space, as there simply isn't enough room for both to sit back completely. Constant elbow issues and a feeling of being locked into a small space. I've never been so happy to exit from a flight. Note that on the JFK-BUD-JFK route, LOT subcontracts to a low-cost Portuguese airline, so this plane isn't configured for a trans-Atlantic flight, at least not for a minimal level of comfort. Never again. Pay more for a decent seat on another carrier! And take a large bottle of water, as they're not at all generous with the water, soda, and juice. My seatmate and I were parched and couldn't wait to clear customs so as to buy a bottle of water."
No cancellations but one flight delayed due to arrival airport industrial action. Comfortable
Pros: "It flights themselves were fine. A 45 minute delay sucked though."
Cons: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Cons: "The temperature at altitude was far too warm for my comfort."
Pros: "The plane left and arrived on time."
Cons: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Pros: "Boarding and getting off the plane was fast"
Cons: "Our luggage space was occupied with bags from passengers from other rows."
Cons: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Pros: "The crew was fine and boarding was efficient."
Cons: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Pros: "The crew was nice, seats were comfortable."
Cons: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Pros: "Seats at the front are comfortable with space for the legs."
Cons: "One drink within almost 4 hours flight is not enough."
Pros: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Cons: "Information"