Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
Flight was over an hour late. Boarding was really messy with long queues at the plane.
Flight got delayed and they didn’t keep us informed all the time.
Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information
The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
This was the worst boarding ever. We were kept in the boarding bus for almost 40 minutes without any information or update. Very uncomfortable beings squished with another 50 people and not knowing what was happening.
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free
ontime and super quick boarding and disembarking. I made it in 6 min from airplane through passport control to the train platformin Cologne. Amazingly quick airport.
On time boarding, on time departure and early arrival. As it should be. Yes, the comfort and benefits are very poor, but therefore the ticket is 6 times cheaper than with a flag carrier. So I am not complaining about it. You get what you pay for.
The punctuality of f the flight was super: we left on time and arrived about 20 minutes early - and the cabin crew were both friendly and efficient. The only downside was that Ryanair appears to have resumes its old obsession with sizing cabin bags again after a long and welcome absence.
The crew was caring and attentive in making my flight comfortable as I was travelling with an injury.
It was good service. The very low economic seats where not comfortable
Check in could have been a little cheerful rather than dour
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Because of the fog at the Frankfurt airport, our flight was delayed leaving Budapest. We only had 20 minutes to get from A23 to C13. This was quite a walk for this not-so-young anymore lady--even with the help of moving sidewalks! We also had to go through passport control and then security. Germany is extra thorough, even doing pat-downs of all passengers. We got to our gate and I knew I had been randomly selected for extra security scanning because of the "SSSS" code on my boarding pass so I wasn't surprised when he escorted me back to security to be searched some more. The boarding gate gentleman assured me that they would hold the plane. The ladies in security rushed through the scanning process as fast as they could and we were able to make our flight to Orlando. The actual flight was smooth and comfortable. The food and service were excellent. The flight crew were friendly and efficient.
Easy 1 hour flight and right over the Alps, pretty cool!!
I liked everything excepct the noise of the engine inside de airplane was a little bite higher.
So great, the plane is nice and comfortable, the entertainment was so nice, and the staff was amazing. Only thing that was less than great was that the buttons on the seat screens were very hard to push, and the person behind me was pushing my seat constantly to push the buttons. Minor tho, and overall everything was wonderful!
Solid old-school airline, comfortable, efficient and pleasant. It's the small things like nice blankets, good legroom and complementary mixed drinks, even in economy class. Can recommend!
I planned to be working during the flight but next to and in front of me there was a family (basically all around me) who had screaming kids all the way long and they were rude and the kid was kicking me as well and constantly wanted to grab my phone etc. I was so pissed, I didn't think they will travel priority so I didn't think they'll sit next to me but they did. I asked the crew if there is a chance for me to go to another seat far away from there...And they were so kind, immediately after take off they showed a seat for me that is far away from these people. I'm so grateful for this!!! I hate that I cannot figure out these things in advance. I WOULD BE HAPPY TO PAY MORE IN ADVANCE TO MAKE SURE THERE ARE NO FAMILIES W KIDS AROUND ME!!!!
Brand new aircraft Airbus 321neo, good seats although no recline (so no arguments with other passengers). Orderly boarding using front and rear aircraft doors for efficiency. Departed on time and artived 25min early. During check in, ground staff are very strict about permitted baggage and carry-on weight and size - you're only allowed what you paid for. Onboard food and beverage prices are a bit high but similar to airport coffee shops.
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
Crews are great, chill, good snack sets on offer, I didn't feel they play any annoying budget airline games. I will probably fly with Wizz every chance I get it
If you don't want to pay a lot at check in desk, you need to use online check in tool, but you still need to go to check in desk to have it printed out. Then what's the meaning of "online check in"? Extra security check, as if 9/11 just happened!
After adding baggage costs, and considering the necessity to re-checkin at each stop, and the €50 I was tricked out of for the ridiculous 3 hour min check in, I’ll never fly this very hungry Hungarian airline again!
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
Everything was great until it came time to pick up our luggage. We arrived in orly airport terminal 1, our luggage arrived in terminal 2. No signs to tell us, we waited for almost an hour before someone figured it out.
All in all is not bad, but the boarding by walking outside in the airport airplanes area in the wind and rain to go up the stairs to board the plane that’s too much inconvenient. Hopefully that will change and we use the normal gates at the airport to board the plane! Thank you!
The plane was 5 1/2 hours late. Scheduled for 19.50 take off - Actual take off 01.30am
More Indian vegetarian food options would have been better Availability of seat selection free of charge 72 hours before departure would be great
They are disorganized….show your flight info half an hour before take off, so you are running all over the place. Customer personnel are not helpful, and act like you are bothering them when you asked for assistance - very rude!!! My very first and last time flying with British airways… good thing we have other options.
The crew did not really interact with me which was no problem as I was fine. I did see that they were somewhat short with some passengers but that was not common. Just in general, they did not seem friendly - no requirement to be so but I am used to a friendly crew on most flights. The food was just ok but with a flight that large, I would think it hard to make something more elaborate.
Not the quality I was expecting from a company that has been around for ages and charges high prices
Seating is tight if you don’t upgrade. Food was decent. Boarding and unboarding was efficient. Smooth flight. Could make upgrades more affordable
Boarding was chaotic. Glad we were group 5 and still had cabin storage available when we boarded. I was expecting crew would get our carryons at the gate since theyclaimed it was a full flight.
It was just ok. Half the bathrooms were broke on the flight.
Was very bad the cancel the flight after when we arrived to London
Attitude of crew could be more friendly and less stern and instructive.
Expected a lot better service paying for a business class seat. Seemed to be short on staff and did not get the service I expected.