Pros: "Vuelo normal corto"
Cons: "Registro de maletas en el counter fue muy lento"
Pros: "Very very helpful and nice crew."
Cons: "I wish they vegan options to eat!!! Not inclusive. Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep."
Cons: "The food could’ve had been better."
Pros: "Avianca has many route through South America hence it is convenient."
Cons: "There is always short connections and many times I miss my flights. They do not offer compensation."
Pros: "Estuvo puntual, la tripulacion estuvo amable."
Cons: "Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo."
Cons: "Business clase Is no worthy"
Cons: "Better seats, crew that doesn’t disappear etc."
Pros: "Good selection of movies and shows"
Cons: "Bit more consistent meal for a night flight"
Pros: "Crew was nice and friendly."
Cons: "The plane was delayed and I missed my connection"
Pros: "I was never notified that my flight had been changed to an Aerolíneas Argentinas flight that departed an hour and a half later. I completed my web check in the night before and no change was mentioned."
Cons: "Improved communication with travelers in order to plan accordingly."
Cons: "They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner."
Pros: "service, great plane, always on time. With Avianca you cannot go wrong. if you find a Delay is usually not because of them"
Pros: "The in flight entertainment was good. Seats were better than usual."
Pros: "Everything was great, short flight."
Cons: "More time between connection flights"
Pros: "Flight delayed causing anxiety as onward connection."
Cons: "No vegetarian food available."
Pros: "It was right on time"
Pros: "I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned."
Cons: "There was not anything negative that I experienced on my recent flight to El Salvador."
Pros: "Crew was very nice and serviceable"
Cons: "Food was very cheap and movies very very old,most up date a little bit More!!!"
Cons: "Qué ganan con tener a la gente sentada dentro del avión tanto tiempo?"
Pros: "Staff and service was exceptional!"
Cons: "Spent two hours on the tarmac before takeoff. We barely made our connecting flight. Unfortunately, our luggage did not."
Cons: "Due to endless delays, poor and irresponsible customer service and communications to us and straight up lying by the crew, we missed our flight and had to fight to get back on one the same day."
Cons: "Old planes. Bad attitude of the crew. Remote unboarding"
Cons: "The flight was okay but the food onboard was not that good. Y"
Pros: "The flight attendants were pleasant and professional. Flight attendants in USA can learn a lot from them and realize they are in the hospitality business and should treat their customers accordingly. The entertainment options were also very good on this flight."
Cons: "I purchased my ticket a month in advance. I did the 24 hour check-in via their app. I arrived at the over two hours prior to boarding and checked in again. I do everything by the book and as I'm boarding someone is in my seat. Well, after about 10 minutes it is finally resolved in my favor. It's 2018 airlines, work this out!"
Cons: "Tickets over charge and also on a fly to neiva they do wherever they whan with customer cancel fly or sale more seats"
Cons: "The service.with this airline is mediocre and they want to steal money from you no matter what you bring. The only problem is that is the only colombian airline that owns every flight schedule in the country. I wish there was another company."
Pros: "Seats were confortable and the entertainmente system worked well"
Cons: "Avianca delayed me flight over 6 hrs and i missed my connection once again. Every time in fly avianca I miss every single connection due to their incompetence"
Pros: "The flat bed seats in business class were terrific"
Cons: "They did not have English language landing cards"
Pros: "The tv"
Cons: "They changed our flight at the last minute and didn’t ask - just did it. Screwed our schedules up"
Pros: "The food"
Cons: "Delayed. Long and late"
Pros: "Quick boarding, friendly crew, good airplane, and flight on time, which allowed us to make a very short connection ( less than an hour between flights)."
Cons: "Seats recline very little, food options limited, and flavour of food was not very good."
Cons: "El vuelo tardó demasiado en espera y salió en atraso"
Pros: "Courteous and polite attentive staff."
Cons: "My seat 12D didn't recline."
Pros: "New 787 business cabin is great. Seats are comfortable, prices are amazing for what it is"
Cons: "Ground staff is awful"
Pros: "I want Avianca resolve my bag lost. Is too much time.The case number is 17422862 is in Customer Service."
Pros: "Entertainment was ok"
Cons: "The flight attendants had bad attitudes, were unhelpful and the food was non-edible. The bathroom fixtures were broken and the crew did not replenish the toilet paper."
Pros: "Very good experience thank you kayak I will travel with you again ."
Cons: "Un poco demorado la entrega del equipaje."
Pros: "It was easy to check in at the counter and online. Staff was friendly and responsive. Ease of navigation from country to country with plenty of visible staff available to answer questions."
Cons: "The long layover was a bit taxing. It would be better to cut these down in case of changes in weather condition"
Cons: "The chair was broken and I couldn't lean back"
Cons: "Cabin too warm. Service too basic"
Pros: "The crew was excellent and all the check in and boarding process was very organized"
Cons: "I was very hungry the whole flight. Very little food for six hours."
Pros: "Crew, comfort, food and entertainment"
Pros: "Old airplane.. Onky one barhroom working for more than 200 people in a 5 hour tavel! Horrible food!"
Cons: "This kind of airplanes can't flight anymore"
Cons: "No blankets in a more than 3 hour flight"
Cons: "Lack of gluten free food options"
Our flight left esrly and left ud
Pros: "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
Cons: "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "Seat could have been more comfortable"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "That it got me where I needed to go."
Cons: "The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied."
Cons: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Pros: "Afert we have to comeback to the GATE in Atlanta,the next Aiplane was good and the flight was great."
Cons: "Well,the trouble was not the Crew or the Air Steward,but it was something wrong with the start the engine."
Pros: "The boarding was fast and very well handled."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Direct flight from Indy to CDG is great."
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "The cree"
Cons: "The stupid boarding pricesd"
Pros: "My travel was booked by a third party, so they selected a flight with a 37 minute layover. We left LAX ~30+ minutes late, so I less than 5. minutes to make my connection. I'm pretty sure the connecting flight waited for us to make it and the crew on the LAX flight tried to expedite those with VERY short connection off the plane as quickly as possible."
Cons: "SHORT connection times and unspecified delay made for a stressful flight."
Cons: "I was delayed over 2 hours"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "A330 very nice airplane. Clean and comfortable in Delta One. Very professional cabin crew. Very good boarding process, even with every bag hand inspected."
Cons: "Flight left the gate early and took off two hours late. Arrived Atlanta 100 minutes late. Why? 7000 pounds overweight. EZE departure switched runways as we left gate, requiring removal of cargo containers, not once, but twice. In summary, DL bet wrong on runway and wind component, at the expense of on time arrival and thus connections."
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "You go up. You go down. It's over before you know it."
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "Did not eat or use entertainment."
Pros: "On time departure, clean plane, competent and professional flight attendants, pilot announcements were clear and relevant"
Cons: "Check in took forever. Delta reservations made some type of mistake when they cancelled our flight to CUN and I needed to rebook the flight. It took the CUN counter agent about 30 minutes to correct their mistake. Then, as we boarded our flight, the bar code reader at the gate indicated another error that the gate agent took about 10 minutes to correct. CUN Delta staff was great and we appreciated the efforts they made to direct us around the airport."
Pros: "gate personnel delivered bad news routinely"
Cons: "contingency planning was zero to get flight crews to next flight..."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "Row 36 is a disaster."
Cons: "The process of checking was very poor. One line was serving all of the Delta flights. Agents were very slow. Even when they started to serve my flight with priority still no impruvment. The agent who served me was so lost that he could not find the page with my picture and name in my passport!!!"
Pros: "Excellent flight. Nice new aircraft."
Pros: "That it's over"
Cons: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Cons: "Poor food. Attention expect to be better. Seat reclination was nada."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "The crew was excellent."
Cons: "No leg room on aircraft"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "My charger port wasn't working for my phone, and the movie in wanted to watch wasn't working either."
Cons: "I ordered kosher food and again American Airlines didn’t get me any"
Pros: "Crew was friendly and nice."
Pros: "The seats are hard and unconfortable for a long trip"
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Cons: "Better communication about handicap persons. I called twice and notified two people about my mom and her wheelchair but no one tells the gate to put a ramp up to the regional jet on the tarmac. Three ring circus as usual ."
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "Service was good"
Pros: "Old aircraft, ok flight, on time"
Cons: "6 hour mechanical delay"
Cons: "First flight delayed 45 min, then cancelled. 2nd flight 3 hrs later."
Pros: "Good smooth flight and quick"
Cons: "I left my iPad in the seat pocket and they said they didn’t find it!"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Pros: "crew was pleasant"
Pros: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Cons: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"
Pros: "The dinner was good"
Cons: "All the flight attendants were hanging out in the back. Socializing like we were invisible. They seemed to prioritize one another over the passengers. It felt a little odd."
Pros: "Flight was pleasant and all the crew members were courteous."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Cons: "It was nice. And boarding was good too."
Cons: "the fly got delayed for more than 3 hours."
Pros: "Entertainment service and film variety was good"
Cons: "Seats are too small, no place for my legs"
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Cons: "New plane and excellent service. The flight was on time and the crew was very servicial."
Pros: "It was easy to travel"
Pros: "Good food"
Cons: "Online check in for one of our two passengers was impossible. Simply never worked. At airport check in desk, manual data entry errors during airport check in caused issues during customs at the end of the flight. Also we were not seated together initially even tho reservations were made months in advance. Airline online check in was pushing us to pay extra for seats together."
Cons: "Plane was not board on time. Delayed taking off."
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Nothing to expect from Domestic fight."
Cons: "American Airlines delayed my flight over 16 hours. Very unhappy."
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Plane was ancient"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "It took off on time and life was good."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Cons: "3 hour delay...and no voucher for the delay"
Pros: "Nice crew."
Cons: "Would have liked some better movie choices."
Pros: "The boarding was good and effective, Entertainment was good."
Cons: "The crew did not pay attention to my requests for beverages and forgot to bring me what I have asked."
Pros: "Absolutely nothing"
Cons: "The fact I had to rent a car and drove home for 6 hours"
Cons: "Missed this connection due to flight delay (see above)"
Pros: "The staff were very friendly and courteous. It was comfortable for a 12 hour journey in a plane. What a difference from their regional staff and service."
Cons: "The food was of course something to be desired."
Cons: "The ticket was not valid...had to buy a new ticket"
Pros: "When I got sick, staff were friendly, helpful and soothing until the arrival of the ambulance. They made me feel much better during a very stressful situation."
Pros: "Crew is always courteous"
Cons: "I barely made it on time because my prior flight was delayed"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Cons: "Gluten free food was mediocre. Worst on any airline. Crew was not attentive and anybrequest felt like an imposition."
Cons: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Pros: "The crew was very attentive, always offering water and anything else we needed. The captain was very good about warning us about turbulence. Boarding the plane was quick and efficient."
Cons: "I felt the aircraft could have been cleaned more thoroughly. It's disheartening when your seat/area isn't clean and you're stuck there for 13 hours."
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Cons: "We were walking towards our seats near the end of the aircraft when this flight attendant stopped us from loading our hand luggage in the overhead bins. She made us stuff them under the seats in front of us. There was space im the overhead bin, but there was a bunch of stuff that belonged to the cabin crew. Rude."
Pros: "Small planes but still in seat screens. Good seat room."
Cons: "Pearson is awful. One of the slowest airports in the world."
Pros: "Very good !"
Pros: "We landed on time."
Cons: "Flight attendant asked if I needed headphones and I said yes,her reply : I need a credit card"
Pros: "The smooth take off & landing"
Cons: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pros: "Not much other than smiling faces of air hostesses"
Cons: "Had to pay for baggage on an international flight. Besides making advance booking, was unable to secure an Aisle or a Window seat."
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Cons: "movie selection is poor and using your own device isnt that enjoyable. Girl at counter was demeaning."
Pros: "The crew was great"
Cons: "Broken toilet for this flight"
Pros: "The food was airline food, the movies worked"
Cons: "Given customs form in German, when asked for English flight attendant said they were out. asked another later and she brought it immediately. After herded through security (again) and customs, with no explanation on what to expect, our connecting flight's gate was in the basement. It looked like a third world bus station. No place to sit, totally packed, could not understand announcements, only bagel place to eat that was out of most everything. I will avoid Air Canada and Toronto airport if at all possible."
Cons: "No leg room. Horrible food, issues with hot beverages. No screens!!! On transatlantic flight? No movies??? Never again"
Pros: "Boarding was very smooth, I noticed that there was an attendant who made sure customers were getting through on time and would push anyone with 30 minutes or less to their departure time,"
Cons: "There was no food or snacks provided, despite the flight being over 4 hours."
Cons: "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."
Cons: "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
Pros: "Very attentive crew, nice to have food on real china, very nice meal, very comfortable seats"
Cons: "Early impressions of good food were ruined by a dreadful "chicken" sandwich wrapped in cling film. What a terrible last impression. Unfortunately our flight was delayed 85 minutes. A pity that the apology never includes an explanation."
Cons: "Delay after delay."
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Pros: "eventually getting home and the woman next to me with whom I was able to discuss our shared misery."
Cons: "Worst experience. My connecting flight I had originally booked was cancelled, leaving. me with a six hour layover. I had no desire to shop duty free and was tired from my previous flight so I went to the gate which my flight would eventually leave from. While standing, since seating was extremely limited, and sitting at this gate I observed that every flight was either delayed or cancelled. Employees milled about with their backs to passengers with little regard to those inconvenienced, they seemed to be completely clueless when asked simple questions. The Pearson Airport was the most disorganized and inconvenient airport I have ever had the misfortune to experience. The toilet on this flight was broken and we were only informed right before boarding, making the decision to go while I could I missed them saying they were going to take our carry on bags away from us to stow below. I had medicine and camera lenses and other items I was wary of leaving my possession and had to sit on the tarmac a few minutes to re-situate my personal items. I have no intentions of flying through Pearson ever again."
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Cons: "There is streaming provided over local wifi, but no way to charge devices so once devices are dead there is nothing you can do."
Pros: "The meal provision and drink service was very speedy, seats were relatively comfortable. No on-board video was available only wifi service through personal devices."
Cons: "We had a delay for 1 hour 20 minutes after boarding with no air conditioning. My other Air Canada flights also had no air conditioning while awaiting takeoff, and it was EXTREMELY uncomfortable. The crew tried to make it better by bringing cold water around as we waited but it was unbearably hot for a solid 30 minutes."
Pros: "The food was amazing! The quality and the freshness, please continue serving Korean food on the flight!"
Pros: "there were only 12 passengers so lots of space."
Cons: "the incoming plane was late so we were late boarding, then due to this we had to sit on the runway as we were told we could not land in Toronto. I had a short layover and the flight attendant was less than helpful and apparently had never bothered to learn anything about the Toronto airport or where to go to get this information. After getting into the airport I found out that no Air Canada employee knows anything about the Toronto airport. The cleaning crew finally directed me to the Air Canada help desk after I had asked at 4 different air Canada check in desks. Thankfully I did not miss my flight."
Pros: "Ease of boarding"
Cons: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Cons: "Late boarding not enough options on their menu since were I got to my hotel at 12:30 after my car rental to listen to please overall how late they were"
Pros: "Staff friendly"
Cons: "older small plane. It is what it is."
Pros: "view of the Andes was amazing."
Pros: "Flight crew as great. Our flight was a third full and after 2 weeks of traveling together they allowed us to separate so that we could both stretch out and have some breathing room."
Cons: "We also had a delay and all of my luggage was left in the rain for an extended amount of time where my suits were actually drenched and soaking wet inside of my suitcases."
Cons: "There were not that many movies to choose from. I expected several hundred. Only a few dozen."
Pros: "Excellent support from the ground staff!"
Boarding was done way too fast compared to other flights, food/beverage service was minimal (water only), attendant was helpful, flight was timely departing and arriving
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Pros: "On time/early."
Cons: "Menu items in Polaris."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Cons: "Electrical service was spotty"
Cons: "Custom agents were rude."
Cons: "Luggage took >1hr. Flew w Copa - always got bad seats when on United flights"
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Pros: "Crew was very nice under difficult conditions"
Cons: "Flight was late, baggage was damaged"
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Pros: "In flight staff was fantastic"
Cons: "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Flight was ok"
Cons: "It was late"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "The snacks were great"
Cons: "Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "Food was just ok. Fly twice with delta international and was spoiled,"
Cons: "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM."
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Cons: "Flight got camcelled made me late to duty station"
Pros: "Staff was friendly"
Cons: "Delayed for 2 hrs after my 4 hr layover"
Cons: "Some other carriers offer wifi inflight service free of charge. I tried connecting to wifi in flight with no success several times."
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "The flight was very pleasurable. Smooth takeoff."
Pros: "I was comfortable and I didn't die."
Pros: "Had to wait standby but got on the flight. Was very happy about that!!"
Cons: "System was screwed up, boarding was a nightmare."
Cons: "The service was good, but I found a hard object in my chicken dinner like someone lost a molar. I couldn't finish the supper."
Pros: "Courteous crew."
Cons: "Old cramped plane (EMB 135/145). Was dingy, dirty and smelled bad, no wi-fi or entertainment options. Very loud ride even though I was near the front far from the engines."
Cons: "Delayed 2 hours because they had to change tires they didn't decide that until everyone was already on the plane then had to deboard counter people were very rude this airline is always delayed for something probably the worst airline ever"
Pros: "Crew is very polite and helpful. Boarding was quick and painless. Overall very pleased with experience."