Daily cleaning, installation of cabin HEPA filters on flights from Buenos Aires Ministro Pistarini
|October||Best time to beat the crowds with an average 4% drop in price.|
|January||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$900||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Aerolineas Argentinas, Delta and American Airlines have all waived their change and cancellation fees on flights from Buenos Aires Ministro Pistarini to United States. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Buenos Aires Ministro Pistarini to United States.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 30m
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,016 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 25 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "Better seats, crew that doesn’t disappear etc."
Cons: "Avianca overbooked the flight by 10 passengers. They would not board the flight until they got 10 volunteers to except only $240 voucher for delaying their flight by one day. It took them three hours to accomplish that. The hot food had been delivered on time to the plane, so that also sat for three hours. By the time it was served during the flight it had turned to rubber. This was all together a dreadful experience. We missed our connecting flight in Los Angeles and Avianca airlines provided no help on that. ."
Cons: "The flight was okay but the food onboard was not that good. Y"
Pros: "Seemed to be more leg room than I'm used to."
Cons: "Food reminded me of bad airline food from the 80's. None of the entertainment was available in English."
Pros: "Nice plane."
Cons: "My son's entertainment center did not work and tje crew could not do something about it."
Pros: "Non stop flight, the plane, and i got a good price."
Cons: "Food very low quality, the crew's attitude is very far from the ideal, compared to my next fligth on EVA Air."
Cons: "Removed battery picks I had as presents when they had travelled OK with me from South America through the US..."
Pros: "Entertainment options. Not overly packed or overbooked like many American airlines. Tasty food and beverage options"
Cons: "Waited 15 minutes on boarding ramp. Small portions of food and drink. No intermittent services of liquids other than standard 2 meal services. No passenger control - people running wild."
Pros: "Good selection of movies, free exit row seats and extremely cheap fare"
Cons: "Unorganized boarding with extra security measures before entering the plane (opening carry on and patting you down), we were about 30minutes late, crew couldn't control passengers with kids (kids were running around the plane), horrible food and stiff seats (barely any cushion)."
Pros: "The service, crew overall everything good airline"
Pros: "Old airplane.. Onky one barhroom working for more than 200 people in a 5 hour tavel! Horrible food!"
Cons: "This kind of airplanes can't flight anymore"
Pros: "Everyone is always very friendly and flights are always on time, I've flown first class and economy and they treat you just as friendly! No problems with my bags or anything"
Pros: "-free movies of good quality -good customer service and attention in checking in. -Good breakfast -comfortable seats"
Pros: "Seats, food, entertainment."
Cons: "The size of the seats no leg room."
Pros: "Before our flight, several people were called to the check-in desk. These were obviously frequent flyers because later we saw these individuals sitting in Executive Class. Felt a little jealous, because I'm not a frequent flyer, but it was nice to see how Avianca takes care of its regular customers. Everything about the flight was first class, even if I was sitting in coach. The staff were friendly and helpful, the plane was comfortable--a 787, everyone's favorite--and the food was actually very tasty: chicken breast with a delicious green curry/salsa, some rice, green salad. Water and juices were available in the aft galley in between the meal and light snack before arrival. The entertainment offerings were terrific. If I hadn't had such great traveling companions to chat with, I would have caught up on some new releases I had missed, or one of the classics--"Singing in the Rain," "Citizen Kane," and much more. I don't know how you could improve the customer experience. Great job, Avianca!"
Pros: "Food, seats, entertaiment, customer service"
Cons: "The baggage took almost half hour to come out, I missed my car in the rental because of that."
Pros: "Flight on time and nice attendants."
Cons: "That they would not allow me to choose a seat before 24 hours of departure because the "ticket was too cheap"."
Pros: "the whole crew."
Cons: "Lack of gluten free food options"
Pros: "I fly avianca often and their service sometimes very, this particular time the crew was very professional and polite. We did good timing, but I do need to add that avianca has never been late to a fly I have taken, always on time. Food has changed, it used to be better and more generous but food in general on a plane these days is not the reason why you would enjoy flying."
Pros: "When Taca was managing it was a total disaster: Now under Avianca we experienced great courtesy from the crew, acceptable food and snacks, and prompt service. Taca took the prices to the ceiling and it was a shame to pay 900.00dls for a trip to El Salvador.to make it worst they threw peanuts and soda y our trays, which was poor second class service. It took us almost 10 years to return to Avianca/Taca. but now we are pleased. Definitely your best point is CUSTOMER SERVICE. ( pRICES STILL HIGH). tHANK YOU."
Cons: "VOLUME ON THE ANNOUNCEMENTS ARE TOO LOW, AND HARD TO UNDERSTAND BECAUSE THEY RUSH, CREW SHOULD SPEAK SLOW, PAUSED AND CLEAR ON BOTH LANGUAGES, ESPECIALLY IN ENGLISH SO TO MAKE IT UNDERSTANDABLE FOR ALL."
Pros: "Service was spectacular and the plane was almost new."
Pros: "It's just ok"
Pros: "The food they served for dinner was enjoyable."
Cons: "After arriving in San Salvador from San Jose, another passenger informed us that there was a flight departing for LAX at around 3:30 PM. Considering that our flight was scheduled to depart at 7:25 PM, we decided to ask the customer representative at the Avianca information desk if there were any open seats available on our flight home to LAX. She informed us that there were open seats BUT we would have to pay an extra $200 to board that flight. I have been on other airlines before and they have offered me the option to get on an earlier flight - FREE OF CHARGE. Considering I had bought my complete, round trip ticket for $435, the idea of paying an extra $200 for one leg of my journey seemed ludicrous! So I stayed the 6+ hours in El Salvador. Fast forward 6 hours and the desk agent at our gate announces that our flight is completely booked and they are offering $300 for anyone who will give up their seats. I am PISSED. Avianca knew our flight was overbooked and had the opportunity to take two passengers off the list and free up seats for the next flight! Instead, they chose to make us wait and delayed our flight. I do not understand Avianca's customer service procedures. Why would you not put my friend and I on the next flight when you know the next flight is going to be overbooked and possibly delayed? I'll I know is that if I can avoid flying with Avianca in the future, I will do it."
Pros: "Worth the price. Service , comfort, food and entertainment better than most airlines out there."
Pros: "It was awesome that movies and checking bags were free for the flight! That was something i did not expect:)"
Cons: "Layover 30 minutes and we were not going toward Curaçao"
Cons: "I had an original seat that I paid for, but because the flight was overbooked and oversold, i moved three times to different sections towards the back of the plane, in the end where my seat did not have electricity, light, or the tv working. I moved because there was a family that wanted to sit together, and that I completely understand, but what I don't get is why I wasn't told or given a seat of equal value that I Paid for. it was an 8 hour flight without light to read, no tv to watch and no music."
Pros: "On flight home I had seat 1 c on my ticket so I went to coach to find 1c. I soon found out that 1c was business class !! It was wonderful sitting up there. My friend booked the flight and even she didn't realize 1c was business class. I had a wonderful flight back to LAX in 1c. The crew was special as well. Nelson made me feel special as well as rest of crews."
Pros: "Boeing 787 is a great airplane. Service was great in Business Class. I was not expecting such a positive experience."
Cons: "way overbooked and put on stand by for no reason."
Pros: "787 seemed new, nicely appointed, FA's attentive, excellent selection of movies, Very smooth flight, cannot remember a smoother one, good landing at LAX."
Cons: "Poor check-in process at Avianca counter BOG, very slow attendant who seemed to go through the motions. Flight number changed twice, seat selection which was confirmed twice, was dropped at the end, forcing me to reselect seats located in the back of the plane. This was very annoying as I had kept abreast of all airline emails regarding flight number changes, and yet at the end it was for naught as my traveling companion and I were placed in different sections. The dinner was worse than usual poor quality."
Pros: "Muy buen viaje algo amigable el personaal"
Cons: "La comida mala t el entretenimiento malo"
Pros: "Buena atención"
Cons: "Asientos incomodos"
Cons: "Unfriendly crew staff."
Pros: "Excellent service"
Pros: "To begin with at the counter they are polite, they welcome us, in the plane so attentive, excellent service, we always fly with TACA now Avianca. I love flying with you guys."
Cons: "Everything was positive I have no negatives to share."
Cons: "I have a perforated ear drum, and I asked for hot water when I boarded my flight twice, explaining it helps with the pain. Asked the same lady twice. She disappeared so I rang for someone for 20-25 minutes with no response. She finally came back after I was already in tears and immense pain. Didn't even apologize. Also, there needs to be an actual vegetarian option. Pasta with jamon is not a vegetarian dish. Option 1 being pork and option 2 being pasta with jamon is not having two options -- they are the same meat. Entertainment options were also very limited. Miserable flight."
Pros: "I liked the convenience of the low cost tickets."
Cons: "I was misinformed to buy a one-way ticket for my grandma and had to buy her another one-way ticket in Ecuador for $450 before she could leave the country. Will never fly with Avianca Airlines again."
Pros: "Really impressive crew. They even served food and drinks on a commuter flight. Classy. I'll fly again!"
Pros: "The same comment that Lima - San Salvador flight."
Cons: "Same that Lima - San Salvador."
Pros: "Beautiful plane."
Cons: "Late, late late. They're always late. One or two more trips through the cabin with water would have been nice too."
Pros: "Everything was on time no hassel and a very good service"
Cons: "The flight was delayed 8 hours. with no accommodations for any of the passengers, my mother a 70 year old lady stayed there on the waiting area. the crew from Avianca couldn't help her to get to a more comfortable place. overall a bad service since they just announced the delay once the passengers were checking in. ever tho they knew about it hour before."
Pros: "On board entertainment was perfect, nice selection of movies and series. The crew was helpfull and the food was good."
Pros: "Excellent service, very professional"
Pros: "All was great"
Pros: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Pros: "No food, late by hour"
Pros: "Very smooth flight and friendly crew"
Cons: "Chairs really uncomfortable"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "The crew WAS amazing!"
Cons: "Not a thing! It was perfect"
Pros: "Crew was friendly, capt. had smooth take off and landing."
Cons: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Cons: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Pros: "That it got me home"
Pros: "Seat confort"
Cons: "Food and drink service"
Pros: "Snacks that include a dairy free option like the kind granola bar"
Cons: "We were delayed like crazy."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Cons: "Delayed take off and waited for the bridgr"
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Entertainment system"
Cons: "Crew lacked any customer centricity, service was poor"
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "I love Delta. Smooth boarding. Quality service. Keep it up!"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "entertainment services"
Pros: "Fantastic SFO-based crew serving Delta One cabin. They are attentive, and constantly walk around the cabin to provide service."
Cons: "Delay at JFK (first, the inbound aircraft coming late, then 2.5 hrs taxing at JFK, finally landed in SFO but the gate was occupied)."
Pros: "Excellent video selection, Sweetwater 420, cookies were good. Landed 20 minutes early."
Cons: "Boarded 20 minutes late. Very very cold. Bathroom horribly disgusting. Coffee too cold."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Delayed four hours"
Pros: "Flight attendants"
Cons: "Tv wouldn't work and delay that wasn't weather related and the food was awful"
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Cons: "They should have separate lanes on boarding like United. Then people can line up in the appropriate group."
Pros: "Some entertaining choices but not all clear which ones were in my flight"
Cons: "The food I wanted had sold out by the time I ordered it"
Cons: "I did not like being assigned to a seat that did not recline at all and was given no up front warning so it was a very unwelcome surprise at the start of my 6+ hour flight."
Cons: "Spent 90 minutes on the plane before it even took off."
Pros: "The flight attendants were friendly and efficient."
Cons: "The flight was over two hours late because of winds in San Francisco."
Pros: "FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION"
Pros: "Crew was very helpful."
Cons: "Took a very long time in check in. Agents were very nice; just very slow. Should have kiosks in Buenos Aries. We did not have internet to get our tickets before going to airport."
Pros: "Business seats good Food good Well taken care of."
Pros: "The crew was kind and helpful."
Cons: "The food."
Pros: "Land crew at BA."
Cons: "Onboard service (Food, entertainment and comfort)."
Cons: "Non entertainment system onto 737 ?"
Pros: "The crew was very polite"
Cons: "At the time of checking in i couldnt get my mileage to my account"
Cons: "Very small gate to do security"
Pros: "Great trip!"
Pros: "Great trip!"
Cons: "Everything was good"
Pros: "Free alcoholic beverage."
Cons: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."
Pros: "The meal was very good."
Cons: "My chair cushion seemed damaged because I could feel the bar underneath."
Pros: "in this particular flight, nothing! I'm a Copa fan and always flight Copa while travelling within LatinAmerica but this last time was bad"
Cons: "1st of all get new planes, it is inadmissible not having individual screens on every seat. Plane was extremely cold, and there were no blankets!! and the crew did nothing to get a better temperature. Boarding was soooooo slow, OMG. Crew is totally useless, did not offer help with the sitting/luggage"
Pros: "everthing was great service was great"
Cons: "Few new Entertainment options."
Pros: "Crew is attentive. Service is good. Food was decent."
Cons: "En el check in lo hice por la web y liego tarde mas q la gente q no lo hizo xq atendian a todos mezclados"
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "Boarding ok, flight ontime"
Cons: "Plane did Not have any video screens, nothing to watch, no seat screens no general bigger screens - nothing!! Very poor in this day and age!! And food was not good."
Pros: "The size of the aircraft.period."
Cons: "A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry."
Pros: "They go the extra mile with the customers. Great staff at the mco counter."
Pros: "Nice plane; good entertainment system; on time departure and arrival."
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Pros: "The flight, the food, the confort"
Cons: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"
Pros: "All the services at the plane were very good"
Cons: "The order at the boarding in Istanbul and in Panama, were poir, with no preference for freq flyers"
Pros: "Perfect flight, on time, great crew, all good. Couldn’t be better I think."
Pros: "On time departure. On time arrival."
Cons: "You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary."
Pros: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Cons: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."
Pros: "Reminded me of what a pleasure flying was 15 + years ago. Copa had a great inflight movie (personal preference) included with the cost of the flight. Dinner was okay, but they served wine with it which made it better, also included with price of the flight. They did offer headphones for those that wanted/needed then for the inflight movie, once again included with the price of the flight."
Cons: "The flight attendants were not overly nice. Typical flight to Orlando with A LOT of young children, but the one constantly kicking the back of my seat was one of the worst experiences of my flight history (not the airlines fault)."
Cons: "Check in in panama is always the perfect definition of incompetence"
Cons: "Check in for baggage took forever with one person especially knowing that there is a 2 hour queue for customs. Many were on the line on customs and can see the gate but crew would not do anything. The whole process upon arriving to airport to boarding gate took about 4 hours."
Cons: "Flight was delayed for more than 45 minutes until pilot decided to say that it was for high density traffic in the airport not believable same traffic as every day there was an employee that boarded about half hour after everyone had boarded . No entertainment system only overhead for commercials"
Cons: "Frecuentes retrasos"
Pros: "THE flight mouved too much and delayed There aré not diabetic's food"
Cons: "The crew was kind"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "Food, craft, seats, entertainment, costumer service... everything horrible"
Cons: "It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated"
Pros: "Copa got me a seat on a flight with another airline.."
Cons: "My flight was canelled."
Cons: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."
Pros: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"
Pros: "Nothing in special"
Cons: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"
Pros: "Tve crew on the aircraft. Is ver friendly"
Pros: "Everything from boarding to landing"
Cons: "BAD THINGS: the people in the check in counter! They need more training about: how to treat well amd with respect to people who they do not know anything about!!"
Pros: "no les interesa ningun inconveniente que tenga uno con las personas de seguridad"
Cons: "Easy to book the flight online"
Pros: "Crew members were friendly."
Cons: "Delayed 3 hrs Not explanation The food was not the more appropriate for the time we left."
Cons: "Very rude"
Cons: "Boarding facilities are inadequate for waiting time. Entertainment system did not work, very disappointing. Paid extra for Business Class seat and this was the most important reason. Flight attendant in charge eas Elogia Ruiz."
Pros: "Their affiliation with Star Alliance enabled us to go to the Copa Lounge. We enjoyed the Loung's food, beverage, and overall travel ambiance. Ed Villena"
Pros: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Cons: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Pros: "Landing was perfect!"
Pros: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Cons: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Cons: "no customer serve no help"
Pros: "Seats were very comfortable. This was an overnight flight and the noise was very low."
Cons: "When I got to Miami they had changed my next flight until the next morning. They did not offer me a hotel or anything. I had to wait in line to try to get on a flight to RDU. Then I had to wait in the airport for 12 hours to get a seat."
Cons: "Our flight was delayed 2 1/2 hours Making us be late for our connection. We made it to the flight but it was a real hassle."
Pros: "Great service!"
Cons: "The food"
Cons: "That there was a friend of the staff seated in seat 7 aile and the steward from first class kept on asking her if she wanted something to drink he didn't ask anyone else She asked for something and they brought her what looked like a cell phone in a blue case She was treated way better than all the other passengers and I just thought why can't we all be treated the same way"
Pros: "Service was very good and professional"
Cons: "Flight was packed but thats expected"
Pros: "Punctuality. attention of stewardesses"
Pros: "Everything was excellent."
Pros: "The crew was professional and friendly."
Pros: "First of all, all of the information regarding the flight listed the carrier as Latam. However, the flight was actually an American flight. Based on the confusion I missed my outgoing flight. Thereafter I purchased a oneway ticket to Medellin on another airline only to learn that they cancelled my return flight. They wanted to charge me almost $600 to rebook! I ended purchasing a ticket with different carrier. Money paid to Latam was wasted."
Pros: "airplane was new"
Cons: "i was not able to do online check in"
Cons: "Tight space between seats"
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Cons: "Food was rubbish!"
Pros: "Once I was aboard my flight in Lima LA 2514 the attendants were helpful."
Cons: "When I arrived to Jorge Chavez the ticket counter was down. I waited for 20 minutes and Brunella eventually gave me a boarding pass. The pass was hand written and missing information but she assured me it would be fine. When I attempted to go through security they informed me this wasn't a boarding pass and was missing information. They said I would have to go back downstairs to the desk again. have a visible disability that affects the way I walk, and typically I do not require a wheelchair. I give myself enough time to get to my destination, but thanks to Brunella I was running incredibly late. I finally arrived though my flight was then rerouted to Orlando due to weather conditions at Miami and never arrived in Miami. The pilot of this flight LA2514 decided he was done and wouldn't fly there at all. The passengers were informed they would take buses to Miami."
Pros: "I flew from Baltimore to Miami to Bogotá with zero issues. I am a musician and was traveling with my guitar, nobody hassled me and there was adequate space. The only issue was in Bogotá for my return flight. After struggling with the LATAM kiosk machine I was told by a LATAM ticket agent that flights from Bogotá to Miami are through American Airlines. Luckily a very nice American Airline agent accompanied me back to LATAM and convinced them my flight was with LATAM. Everything else was simple and easy!"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "The friendliness and efficiency of the flight attendants was incredible!"
Cons: "I cannot think of antthing bad!"
Pros: "This was the last leg of a very long trip. It went great and the whole trip went as planned. Highly recommend LATAm and American."
Pros: "Friendly crew, flew on time."
Cons: "Seats were ridiculously small. I had a more comfortable seat from Charlotte to Miami than the 8 hour flight to Santiago. There should be a law against someone sitting in that type of seat for 8 hours!"
Pros: "Smooth flight landed a little ahead of schedule."
Cons: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Pros: "The planes were new and immaculate, seats were comfortable, we were welcomed by the flight crew upon embarking, and there was a wonderful selection of entertainment."
Cons: "The food selection was rather light, especially for those with celiac issues and or vegetarian."
Pros: "Good crew, good service and nice food. Great selection of movies"
Pros: "food was tasty"
Pros: "The flight was good. The food was good. They gave complimentary wine and whisky. Comfortable for a long distance flight."
Cons: "The bad was that the jewelry was stolen from my bag (checked in). If you have valuables, even inexpensive jewelry, take it with you on board."
Cons: "Leg room nonexistent."
Pros: "The flight was about 85% empty! Loved the whole row to myself. Staff was extra friendly probably because it was the last flight and everyone was comin back home. Arrived early, and smooth landing."
Cons: "No complaints here."
Cons: "Terrible boarding experience. Plane was delayed 2 hours with no explaination. Plane was a bit dirty and old. Will not fly again if I can help it."
Cons: "Because of the terminal staff, I did not make this connection and had to spend the night in Santiago, and then wait for a flight to Sao Paulo and then to JFK, which added another 18 hours to my trip. This caused much inconvenience for me as I could not get home when I was supposed to. At least some of the terminal staff should have a good command of English and supervisors should be more willing to step in and help. I will try very hard NOT to fly with LAN again."
Cons: "I have not got one piece of luggage yet. I am in Cali Colombia. Have not received any any notification!!!!!!"
Cons: "There was a LAN strike at airport. No manager from LAN, nor airport came forth for over 2 hours to talk w/ passengers. 8 a.m. flight left at 2 p.m. No apologies given."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The entertainment was good for such a flight. Boarding was fast."
Cons: "Food was very basic; neds to be improved cosnideing it is international."
Pros: "Again great staff"
Cons: "My headset did not work so I could not watch any movies during the 6 hour flight"
Pros: "The flight crew were pleasant and tried to help."
Cons: "The food was horrible, options were limited, seemed like no special meal options easily reserved."
Pros: "The service was good and the crew was very kind."
Pros: "Crew was polite"
Cons: "the flight was delayed"
Cons: "My husband luggage got lost. After 15 days still no luggage. We have contact the airline and still no resolution. 1st time and last time using LAN/Tam."
Cons: "After making us wait 9 hours at the airport on December 23rd and telling us out flight was delayed, they swore to me that I would make my connecting flight and that I shouldn't reschedule it. Then they finally cancelled our flight at 12am on. They told us it was rescheduled to 3pm on Christmas Eve (24th). By the time we got home it was 2am and we finally went to bed. LUCKILY my husband woke me up at 5am telling me our flught was pushed up to 7am. They moved it up 9 hours!! We spent Christmas Eve in chile even though we had amazing plans with my parents and family Argentina and we arrived to Argentina on Christmas Day. It was the worst experience ever the staff was rude and awful"
Cons: "In Buenos Aires we waited for several hours past boarding without knowing what our fate was, except that it was obvious we were going to miss our plane from Lima to NY. The flight staff was very flustered and stressed but at least they maintained a calm which was different than a week before at JFK when our outgoing flight on LAN was cancelled and people began a mini-riot. The police had to come to the flight crews rescue. LAN put us up in a nice hotel about 30 minutes from the airport. We got there at 3 am, the 3rd hotel layover of our round trip from NYC to Mendoza, due to LAN dysfunction. Never again LAN"
Pros: "on time departure"
Cons: "Rude, unprofessional and not trained crew"
Cons: "I travel to Bs As on TAM, as part of AA OneWorld. They separate my husband and me, giving priority to other people. The Flight attendant from TAM was rude, telling me that I have to give up my seat, or I would have to travel in the next flight. That was not only rude, but also unfair, since I booked my flight with time in advance."
Pros: "I seat on 13th row with my husband, which was more comfortable than the way in."
Cons: "They did not serve breakfast."
Pros: "Someone in the arrival flight left a vomit on my two seats 7D and 7F. The vomit was cover by the blanket, the airplane took off with out me and my wife having The setas belts on. I told The flight attendant what was hapening.,,, she told the capital before took of but they they told me sorry and we flew 5 hour to Miami with the vomit, the smell, with out security and more!!"
Cons: "Someone in the arrival flight left a vomit on my two seats 7D and 7F. The vomit was cover by the blanket, the airplane took off with out me and my wife having The setas belts on. I told The flight attendant what was hapening.,,, she told the capital before took of but they they told me sorry and we flew 5 hour to Miami with the vomit, the smell, with out security and more!!"
Pros: "Everything was great."
Cons: "Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable."
Pros: "The crew was just ok, they did not extend themselves to make the customer feel comfortable/safe."
Cons: "The seat on the flight are too small the average person does not fit comfortable."
Cons: "Boarding process. The Zone lines are formed a very long time before boarding really begins. Why?"
Pros: "Comfortable seats and staff are very nice"
Pros: "I liked the food, I was very well received, there’s was a nice blanket, water, mask to sleep better so I loved all that"
Cons: "I hated that it wasn’t available the tv or internet service, the headphones was terrible, all my zone 3 could not see any movie or video or music during all that 9 hours. So when I clicked to see a movie the view, the image was just black with any sound. I was very disappointing. It was stressful"
Cons: "Check in was very slow with long long long lines."
Pros: "As above"
Pros: "Good flight"
Cons: "It was going to be a 45 mins delay, turned out to be 1 1/2hrs"
Pros: "They kept close to schedule."
Cons: "The division of lines with the passeengers."
Pros: "Customer service"
Cons: "No tv"
Pros: "We boarded fast and we arrived on time"
Cons: "I requested a "Fragile" label for my suitcase. They said they ran out of them. When I came back home, they had break 2 memories. One of them from the conference I taught. I tried to wrap them as tight as possible. I am aware of the risks of carrying fragile things but I can't stop thinking that the label might had helped avoiding things getting break. Flight Attendance were not very friendly. They were not rude but defiantly not friendly"
Pros: "Comfortable and arrived on time"
Cons: "México has wonderful food, their airline should highlight that"
Pros: "They took very good care of my fragile box."
Cons: "On boarding the plane the crew didn’t have control of the people and when zone 2 started to board zone 3 started to cut the zone 2"
Cons: "I asked staff from Aero Mexico twice whether there was going to be any food served on the flight, I was told that they did not know or didn't think there wiuld be any service. I ended up buying food I did not need. Also my husband and I were separated in the flight. Food served was so so."
Pros: "Boarded efficiently and had the expected leg room for a coach seat."
Cons: "Nothing to not like."
Pros: "Aeromexico keeps impressing me! The professionalism is great. The timing and ease of boarding was perfect. And the leg room and on-board accommodations make it a comfortable journey. Definitely now among my list of favorite airlines!"
Cons: "Poor signage, lack of good food restaurants, the over all quality has gone downhill since the 80's and 90's when I would eagerly look forwards to flying to Mexico."
Cons: "Delayed flight with no explanation. Curt airline hostesses. Limited bathrooms. No inflight entertainment options. 1 hour waiting for bags at destination."
Pros: "The professionalism of the AIRPLANE crew!"
Cons: "Aeromexico planes are very old, not equipt with technology that passingers needs such as power chargers, etc. I loss my connection to San Francisco because the Mexican Aduana was too slow and very bad organized !! I needed to wait 12hs. Until I was able to get my connection...,crazy!! No really any accommodations from that company to their clients."
Pros: "The nonstop flight was efficient and the wait was short"
Pros: "I Like Aeromexico planes. Everything was very good until we landed."
Cons: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Pros: "The plane/Pilot got us home."
Cons: "The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything."
Pros: "Friendly, efficient crew, good entertainment system and content."
Cons: "Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal."
Pros: "Extensive list of movie choices on the plane, and good viewing device with which you can use your own ear buds. Cabin crew was courteous and attentive."
Cons: "Check-in to an international flight was a long drawn process, as usual"
Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"
Cons: "I couldn't watch movies so I asked flight attendant she said " watch next screen ". But there was someone sitting! How can I do that!!! They didn't say sorry"
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Pros: "Sf to Mexico was fine"
Cons: "Lost my immigration form and missed my flight. Airline told me to talk to my booking agent. I spent time talking to justfly and it took them a long time to tell me they couldn’t do anything and I’m stuck in Mexico for a day."
Cons: "Old plane, late with no notice. Poor seats."
Pros: "Having a full row to myself"
Cons: "No entertainment system. Not even a port to charge out personal devices so we can entertain ourselves."
Cons: "Delay! Delay! Always delay!"
Pros: "very smooth flignt"
Cons: "boarding took a long time due to last minute checkups"
Cons: "Well, I missed my flight currently still waiting to HOPEFULLY board my flight home to San Francisco."
Cons: "Boarding in. Irnos Aires was disorganized and late. It took three hours to go thru the Mexico City airport as an in transit passenger. Flight from Mexico City left one hour late making me miss my connection. Poor experience which I will not repeat!"
Pros: "The stewardesses were hotties with very cute outfits. The chars were fairly comfortable and spacious."
Pros: "I liked the service, entertainment, pretty much everything. The flight attendants were really nice. I also liked that the plane it's always on time like boarding time a little late but landing time is on point, I've enjoyed my first experience with this airline."
Cons: "I didn't like the boarding process because it's not organized, like they could just make it zone by zone instead of just doing whatever they want. It makes everyone get irritated and very upset."
Cons: "Flight was delayed but this helped us because our flight prior was also insanely delayed."
Pros: "Aeromexico stole my money and never let me board a flight. My initial flight was cancelled due to mechanical issues after a 3 hour delay in the airport. At this point it was 3AM and all passengers were told to call Aeromexico's support number to re-book their flights. Aeromexico staff does not speak English well and when I asked them to speak slower I was cursed at and hung up on. I finally called again and was given 2 options: agree to a flight that would DESTROY my vacation or get a refund. Scared and exhausted, I told them I didn't understand, and the flight didn't work, and guess what, they re-booked me anyway, and said that since I was re-booked any change to my ticket would entitles them to my entire $1,100 fare. Aeromexico is a criminal enterprise. Never book with them! Kayak, you should cut all ties with this airline!"
Pros: "The only positive factor about this specific flight was the staff who is very diligent and attentive to everyone."
Cons: "Once we got on the plane, the pilot mentions there is a delay due to the AC not functioning but they are fixing it. We took off and the AC apparently was never fixed because it was out for the whole flight. On top of that there was basically no entertainment on flight. Those two things are basic when flying."
Pros: "the food the crew"
Cons: "the tv options were freezing up at times"
Cons: "My passengers are still in mexico, The flight was delayed 1 day and I was not notified I need you to get me a new ticket at your expense"
Cons: "TWICE for crying aloud I suspected it would before and sure enough it did it after I ate it Mexico has a beatiful food tradition why do you mess around with idiotic offerings? Best to not offer any food if it does not secure decent taste"
Cons: "The gate did not display the flight and there were three flights out of my gate at roughly the same time. It was unnerving not knowing if I was getting on the correct flight."
Pros: "Transfer through Mexico city airport is a nightmare. You can clear immigration, get your luggage, clear customs, transfer terminal, check in your luggage, going through security, and finally get to your gate. All without any clear guidance from the airline or the airport. I will never fly through Mexico City again."
Pros: "The crew were very professional, I liked the free entertainment system available, and the meal service was good. AeroMexico gave me the best rates from Chicago to Buenos Aires."
Cons: "Nothing to complain about. Everything was perfect!"
Pros: "I liked how they gave me a meal on the flight. It was a crossaint, one slice of ham and cheese but it's better than nothing."
Cons: "The boarding system was terrible. 30 minutes to departure, they just threw up "Last Call" and I was like WTF? and ran to gate only to find out that we just started boarding."
Cons: "Wife's entertainment system did not work."
Pros: "Planes are new, staff tries,"
Cons: "First class boards with steerage"
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