Took longer to get our bags than the actual flight.
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "The seat súper confortable"
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area."
Cons: "I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience."
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "The crew had an amazing personality. They definitely enhanced my experience"
Cons: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Cons: "Flight left on time and arrived 30 minutes early! Great crew. No complaints here!"
Pros: "The flight was average, but the quality of travel on Delta this year has been the worst I’ve ever seen. It’s average at best and I’m considering going back to American because I have yet to have a true Delta flight consistent with previous years, the whole reason I switched to Delta."
Pros: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
Cons: "Delta should have had more than 3 staff on to check in 300 people."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "When I arrived at Detroit I noticed there was an earlier flight going out to Amsterdam. The nice Delta rep gave me a new boarding pass for the earlier flight because there were empty seats on that plane."
Cons: "I was delayed over 2 hours"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "Got in 1/2 hour early"
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "i fell asleep until we arrive to STL."
Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "Crew and landing were fantastic"
Pros: "At least they serve us dinner."
Cons: "The toilet was very sticky. over crowded and kids was crying all over the flight."
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Did not eat or use entertainment."
Pros: "I felt the entire flight crew was there to make my trip more pleasant. The plane was new and had free video and usb outlets to charge my devices."
Cons: "Nothing, truly an excellent experience."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "Excellent flight. Nice new aircraft."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "Crew was very courteous"
Cons: "Nothing special about Comfort Plus for a 1 hour trip except the extra room and free booze which I do not drink. Pretzels? Why bother"
Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Cons: "Many of the crew members seem as if they hated their jobs. I hesitate asking them anything."
Cons: "Delayed three hours with no communication or compensation. Poor customer service"
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "Service was good"
Cons: "6 hour mechanical delay"
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "All was great - we even arrived early."
Cons: "Not even a cracker"
Pros: "crew was pleasant"
Pros: "My flight was fine - I paid for a Premium Seat, which also allowed me a premium boarding position, which I highly recommend for anyone flying. The seat was comfortable, the staff was very friendly and I really liked the in-flight entertainment."
Cons: "At the DFW security post for my gate, there was NO TSA-pre. That service stops at 7pm. I would think at a major airport like DFW where American Airlines has a hub, they would make sure to staff that longer. Just getting to keep my shoes on, while having to drag all my electronics and liquids out, take my coat and belt off, etc. is not acceptable. AA should put the pressure on DFW to treat their customers better!"
Pros: "Flight was pleasant and all the crew members were courteous."
Cons: "Flight was delayed almost two hours due to crew staffing issues."
Cons: "Lost our bags on our 6 hour layover in Bogota and when we arrived in Lima (our last stop cusco) they were not nice about it at all. So rude. We almost missed our flight to cusco because of it as well even though we had almost a 3 hour layover. Took more than 24 hours to get the bags"
Pros: "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
Pros: "Latam lounge in Bogota"
Cons: "Pay for premium seats, not enough leg room a rip-off"
Cons: "Left 2 hours late from Bogota"
Cons: "It was nice. And boarding was good too."
Pros: "Everything was perfect"
Cons: "Everything was good to be honest"
Cons: "the fly got delayed for more than 3 hours."
Pros: "Everything went very well."
Cons: "No room between seats."
Pros: "The flight was on time"
Cons: "The food was so so nothing special"
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Pros: "It was easy to travel"
Pros: "Easy and customer service at lax was awesome and very helpful!!!"
Cons: "The 45 minute bag time that's it may or may not be able to go 45 mins within boarding ."
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "Great staff."
Cons: "The hour delay due to maintenance and fueling."
Pros: "Why would a jet this size wobble all the way across the Atlantic! The pretzels were even stale, and they served a "pizza" that was a stale mini loaf with sauce and a little mozzarella. People were starving when breakfast was served. The thermostat fluctuated from horribly hot to freeing - for 14 hrs. The crew slammed things down on table trays, grumped, were giving harsh orders to patrons rather than gently directing them. These ladies do not enjoy their job. I am done with Delta. We were also an hour late taking off due to a door on a cargo hold not closing. I was embarrassed that our Aussie friends experienced this as their first American flight."
Cons: "Food, attitude of flight attendants, comfort of cabin. Pilot took charge of thermostat issue and kept us informed in a friendly manner regarding the status of our take off and flight progress."
Pros: "On time"
Cons: "Boarding numbers"
Pros: "My neighbor."
Cons: "We sat on the tarmac for over an hour for no apparent reason."
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "Crew was very helpful"
Cons: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "I would like to include these miles to accumulate them. I flight with Latam to Río de Janeiro renta y. How can I get them?"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Nothing. The entire experience with AA was horrible. Flights delayed, poor protocols to accommodate passengers in other flights.AA does not take responsibility of reimburse or compensate the passenger for cancellation of flights for technical problems of their aircraft even thought the flight is operate by AA. Zero help and communication with airlines (AA and LATAM) involved with the delays, lost connections or frights cancellations. I should be reimburse or compensate for all the inconvenience generated."
Cons: "Boarding was chaotic, with people sitting in wrong seats and walking the wrong way down the plane. Crew were not especially friendly. I know it was at the tail end of a long Sunday, but it wasn't impressive."
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "Check in and boarding was quick"
Cons: "Paying extra for seats"
Cons: "Crowded seating, smaller seats."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "On time, arrived early."
Cons: "Seats too close in front of you."
Pros: "Flight was on time. Plane was clean. Staff very professional."
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Pros: "It took off on time and life was good."
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Pros: "The people"
Cons: "The seats are too small I'm 6'1 and that's not that tall"
Cons: "I called around 5 times since june or july to change my flight because I was injured at work and couldn't travel. I called customers service and they told me that I cannot change my flight they dont give another solution they just told me that I have to buy another flight ticket. I will not recommended amy of my family or friends to travel in vayama."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Nice crew."
Cons: "Would have liked some better movie choices."
Pros: "compliance in the boarding"
Cons: "in general the male flight attendant was very disinterested in resolving nonconformities such as that the light of the chair did not turn on or request for support in completing Customs form and uncomfortable seat"
Pros: "The boarding and take off is good-getting to the destination a bit ahead of schedule is welcoming"
Cons: "Flight attendants so ordinary in what they did, lack of professionalism, service so so, talk a lot but do little"
Pros: "Entertainment and crew helped make the situation better but a 3 hour delay made my experience unpleasant."
Pros: "Flights left at the scheduled time"
Cons: "Planes are very uncomfortable. There is no entertainment in the cabin (tv, music)"
Pros: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Cons: "Food was hilariously repulsive. Shared photos far and wide on social media."
Pros: "on time, courteous and helpful flight attendants. Good food in the right amounts."
Cons: "never easy to sleep properly, but was able to rest and sleep enough."
Cons: "Our flight was delayed from Cleveland and so was the plane going to London . We made it to the gate 15 minutes before boarding was complete . When we get to the gate they told us our seat is gone , someone else got it and we are booked to tomorrows flight and put in a hotel. Me and other 10 people was kicked off because they over soled the flight . Very frustrating and disappointing !!!!!!! Luckily the lady at costumer service was really helpful and put me and an other girl on a flight to Dublin the same night."
Pros: "Flight crew was vey nice and flight was on time."
Cons: "Gates changes a lot and no announcement is made"
Pros: "Food, entertainment and upgraded to Preferred seats in Economy- lots of legroom. I would say worth the $100/person."
Cons: "Seats are not cushioned enough in economy. Needs to be slightly thicker."
Pros: "I thought the crew was nice, and I was glad to have an easy flight."
Cons: "I thought it was a bit odd to not be given a seat assignment until after zones 1, 2, and 3 had been boarded. It seemed like the other passengers and myself who needed assignments had been forgotten about."
Cons: "My bag was delayed and I end up paying to buy a pant from sports chek and now when I am trying to connect with Air Canada flight to make a claim, they are not even responding to my request."
Cons: "Arrived 1 hr 15 min late."
Pros: "Nice selection of media. 767-300 is comfortable."
Cons: "Late boarding due to plane's turnaround issues. Unusually long delays at baggage claim...may have been lack of coordination on part of the airport."
Cons: "Delay getting to gate in Toronto. Entertainment system is not top notch. No blockbusters of any kind. Cheesy airline"
Pros: "Boarding on time"
Cons: "Problems with entertainment"
Pros: "I've always had adequate flights with AC. No one goes over and beyond, but everything is as you would expect. A smooth flight."
Pros: "Service, entertainment and comfort were the best features about flying first class when we had actually bought a regular fare ticket!"
Pros: "On time, smooth, nice crew."
Cons: "I don't like the fakt you have to pay for food on not so short flight( over 5 hours). Addicionaly, pay machines are apparently old fashion because they only take Visa. I can pay with my Master Card anywhere else in the world but Air Canada."
Cons: "They changed our chosen seats so we had to sit in the middle. No complimentary food or snacks served on a 5 hour flight. It would have been good to know that ahead of time so we could have brought something to eat for lunch."
Pros: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Pros: "Food good Choice of movies pretty good"
Cons: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
Pros: "The crew tried to be nice."
Cons: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Cons: "We did not make this flight due to the first flight being over an hour late. This caused us to miss our connection to St. Louis. While they rerouted others on the flight, they did not reroute us because we didn't check any luggage! Their reasoning was we had a chance to make the connection. But they made us wait in a line for 10 minutes to be told that despite our requests to go to the gate. By then it was too late. We then had to fly stand by to Chicago and stand by again to get to St. Louis."
Pros: "We were able to switch to an earlier flight. gate agent was very helpful"
Cons: "The cabin was dirty. The staff was not friendly. The cabin was freezing cold. The checking in system was not pleasant. We got the the airport 2.5 hours early and barely made it to the gate on time."
Pros: "The flight attendant was trying very hard to comfort passengers with very cheerful attitude. She was a savior of the flight."
Cons: "The way the ground crew handled the delay such as the way explaining (or lack of) the cause of delay to the passengers after the 5 hour of extra waiting."
Pros: "The crew was great"
Cons: "Broken toilet for this flight"
Pros: "The food was airline food, the movies worked"
Cons: "Given customs form in German, when asked for English flight attendant said they were out. asked another later and she brought it immediately. After herded through security (again) and customs, with no explanation on what to expect, our connecting flight's gate was in the basement. It looked like a third world bus station. No place to sit, totally packed, could not understand announcements, only bagel place to eat that was out of most everything. I will avoid Air Canada and Toronto airport if at all possible."
Pros: "I really enjoyed the amount of food we got. Especially for the long flight we had. Chicken , snack and then a wrap. Very good. Please continue this."
Cons: "The seat in front didn't have the foot rest and it was really uncomfortable. Anyway to make the seat go back a bit more would be ideal , other then that the flight was great. Crew was very helpful and friendly"
Pros: "It was a fine flight all around"
Pros: "Very nice crew! Kids were given a pilot's cabin tour. Good selection of food and drinks. Good on-board entertainment. On-time :)"
Cons: "The delay, but that was not your fault."
Pros: "The crew was really nice and on top of things. Prompt service and very pleasant."
Cons: "The wifi movies and tv were not captioned in English for the deaf and hard of hearing. Accessibility was not provided."
Pros: "Entertainment system was awesome. Flight was comfortable. Crew very friendly."
Cons: "Checkin staff at airport was not friendly. Airline cannot allocate seats together even though booking was done months in advance. seriously!!!"
Cons: "We got a hotel in St. Louis so we'd be plenty early for our morning flight. Got to the airport more than 2 hours early, checked in and waited. They announced over the overhead speakers that our flight was delayed due to mechanical issues. Then delayed again. Then cancelled. We were on the phone with both the airline and priceline ASAP. By "on the phone" I mean "holding for the next available representative...", which was more than an hour wait for both. The airline didn't have another flight they could fit us on until next week. We asked priceline to get us on the next available flight. We held, were disconnected, held, held more, disconnected, held more...until the day was gone. That evening they finally said they booked us on a 6:15 a.m. flight. I asked for an email confirmation and when it didn't arrive several hours later I called back. "Please hold" was the catch phrase of the day. Eventually a rep came on the line and said that we had a 6:15 a.m. flight, gave me the flight number, etc. and said the email would arrive shortly. We went to bed feeling good. We got up at 3 a.m. to get to the airport by 4 a.m. The airline didn't have anything on us. We had two hours to get this straightened out so we weren't TOO worried. "Please hold" When the priceline rep finally came on the phone she said we had reservations and the airline should let us on. Even though it was 5 a.m. now there was a long line at the airport check-in. When we got to the front of the line the guy dug deeper into his system, said he could find our reservation, but that priceline just hadn't purchased the tickets. I told this to the priceline rep on the phone. "Please hold" We watched as our flight left. We spent the day trying to get priceline to get us on a flight, but I was never able to speak to someone able to get us on a flight."
Cons: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Cons: "You put me on Delta once I got to Detroit. Confusing and exhausting when you're not use to different airports and flying."
Pros: "Nothing the flight was cancelled and delayed 19h"
Cons: "Nothing the flight was cancelled and delayed 19h. I haven't even gotten on the plane while writing this."
Cons: "Long line and not much organization during boarding"
Cons: "Without notice, flight was delayed more than 3 hours."
Pros: "Pleasant stewardess and crew"
Cons: "1 hour delayed flight was inconvenient for everyone"
Pros: "Seats seem slighly bigger and it had a good configuratiom with only 2 seats on the outside rows."
Cons: "Older aircraft with poor air circulation, i couldnt feel the air con. I dont like the idea of an 8hour flight where you need to bring yoir own entertainment device or rent of theirs but having only limited outlets to charge devices."
Cons: "gate assignment kept changing so i bounced through the airport more than i would have liked to since i was trying to get some work done between flights. in addition, the final gate assignment was tight to say the least; people were literally sitting on the floor next to the moving walkway. this isn't an Air Canada problem it's a Pearson problem and made the experience less than pleasant."
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Pros: "Very good individual entertainer system in seat backs of new boeing dream liner."
Cons: "Called in advance re special veg meal but they didn't have it at mealtime."
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Cons: "To start, this flight was overbooked which I understand is a perfectly normal aspect of flying. However, the seats on this airline were so close to one another my legs were hitting the seat in front of me. I'm a thin 6' tall man, and I was uncomfortable the entire time. I've flown Air Canada many times but I've never experienced such a cramped seating experience with them. It was as if they added an extra five rows to the plane."
Boarding was done way too fast compared to other flights, food/beverage service was minimal (water only), attendant was helpful, flight was timely departing and arriving
Awful and terrible flight attendants with very poor skills and service and no empathy for the passengers
Pros: "On time/early."
Cons: "Menu items in Polaris."
Pros: "Good crew."
Cons: "Puddle jumper so very basic n"
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Cons: "Electrical service was spotty"
Cons: "Luggage took >1hr. Flew w Copa - always got bad seats when on United flights"
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Cons: "flight was over two hours late because of a late incoming plane. That may be for good reason, but we weren't told until less than one hour before takeoff. It doesn't make sense that the airline just found out one hour before takeoff that the flight was two hours behind. We should have been told sooner about the delay, while we had other choices of alternate flights."
Cons: "This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Help changes with my seat assignment"
Cons: "Leg room bad.....attendants. not very happy"
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Economy tickets were over sold and I was moved to 1st class seat! Best flight ever.!!!"
Cons: "Customer service, baggage policy, service at the airport counter, in short everything."
Pros: "Flight was delayed but the pilots got us there in time to make our connecting flight. Thank you!"
Cons: "On an international flight didn't expect to pay for movies and our seats didn't recline. Made for a long and uncomfortable flight."
Pros: "Flight was ok"
Cons: "It was late"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Pros: "Ease of checking in by phone & printing out board passes."
Cons: "That the ride was so rough. Pilot apologized & said it was just a bad nite. It was a smaller plane so that maybe made the turbulence feel worse too."
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "The snacks were great"
Cons: "Clearly a new flight crew. They needed some more practice with efficiency and reading the statements they are required to make. Previous flight was over an hour late arriving at the airport meaning that our flight was just as late departing for our flight. First we were told the flight was 20 minutes late, then 8 minutes late, then 40 minutes late, then 55 minutes late... Every time they told us the incoming flight was about to land."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Pros: "UAL customer service horrible. Would not pay for a hotel room we needed due to UAL canceling our flight. Customer service reps few & far between UAL bus at Terminal C gate 71 at 10p 9/30/2016 had rude employees refusing to acknowledge is or help rather they listened to music on their cell phones. FIRE THEM."
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "Everybody help me good information Thanks"
Pros: "The overall punctually of the flight was very accurate and i appreciate that very much."
Cons: "One flight attended in particular was very rude. Blonde short and slightly over weight. Her deminer towards the passengers was very unprofessional. It is unfortunate to have someone like that in a 6 hour flight. Seats are very small and couldn't charge my phone. Also couldn't watch the flight path unless I paid for the entertainment"
Cons: "Was late like 7 hours"
Pros: "newer plane. more personal space per seat"
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The amenities are fabulous. The flight was very comfortable."
Pros: "The young lady who was the flight attendant was very nice and tried to make a very bad situation somewhat bearable. There were a number of children on the flight that she was very attentive to. I hope united treats their employees better than they treat their passengers."
Cons: "The flight was delayed for 4 hours. We were told to proceed to the United terminal in spite of the delay. There seemed to be no effort to inform or assist us. There was very little to do in this terminal but wait to see if our flight would eventually come. There were other United passengers in the terminal who were also waiting for overly delayed flights. eventually, we had a plane that was extremely small, cramped and uncomfortable. United seems to consistently oversell its seats and then tried to get people to give up their seats. Very poorly managed airline with bad customer service. Sadly, I have to say that I have never had an acceptable experience on a united flight. Will NOT take another United flight."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Pros: "flight was on time"
Cons: "airport gate lady would't let me run to the bathroom and quickly return for my checked carry-on for "security reasons." Then I heard about 4-5 people being paged to come pick up their checked carry-on luggage."
Cons: "Tv control did not work, cabin in my área very hot"
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "The flight was very pleasurable. Smooth takeoff."
Timelyness is very important as well as professional team, people who do a job not just for the paycheck but because they have a passion for their work!!!!
They should pay more attention simw people take off there mask
Pros: "Absolutely nothing. What I liked best was my refund (which I still haven't received)."
Cons: "Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them"
Pros: "I liked the cost of the tickets."
Cons: "It seems that they don’t really care about inconvenience to the customers."
Pros: "Exit row seating most comfortable. Paying for everything up front. Perfect. Easy to navigate system from LAX."
Cons: "A Bird. Emotional support animals are taking over most places. I did not like having to travel from LAX to MCI with a squawking bird in a cage. Perhaps those things make everyone else on the flight emotionally fragile. If any of us were to say something, would we be thrown off? It is a delicate balance, but frustrating. Dogs, cats, iguanas, now birds. Never mind the screaming obnoxious kids, and the parents who apparently have given up on life, and expect the flight attendants to mind the children. You should pay your staff more to deal with this stuff."
Cons: "Web site was not user friendly, customer service on phone was poor, the people did not understand me and were difficult to understand, gave me poor info"
Pros: "Staff was friendly and flight was easy. No issues."
Pros: "The crew was very efficient in getting us in and out. The pilots were able to depart a little early and got us in to our destination a little early too."
Cons: "The seat was a little firm for me."
Cons: "Extremely poor service. They charge a cheap fare and then charge you high for everything extra. No phone number to call for customer service. Will never fly spirit again"
Pros: "I had heard that Spirit cancels a lot of flights. My KC to NYC flight via Detroit was seamless there and back. Staff was pleasant and efficient"
Cons: "Seats don't recline and could have used some cleaning, but for a short trip without a lot of luggage I will use Spirit again."
Pros: "Good prices"
Cons: "Nothing is free, even water is charged"
Pros: "That there was not an delays. That is all that I liked about this flight."
Cons: "when we were boarding the co pilot was on their cell phone and so were the flight attendants. Not one person said hello or welcomed us on board."
Pros: "The plane seemed to have more room per seat than other airlines I have travelled with."
Cons: "The check-in line was extremely long but the stay was working hard to get everyone through in a timely manner. Also pre-check-in was frustrating from the hotel, which may have been an internet connection problem. But when I called to ask a question it was very difficult and frustrating trying to get an actual person on the phone. Additionally he told me it would not cost extra to check-in at the airport but your website said otherwise. You might want tok get the staff and website on the same page."
Cons: "I couldn't make that flight and called ahead the airlines to let them know. But a day after found out my return flight has been canceled as well. Terrible terrible experience. Had to buy a return flight again."
Cons: "We were delayed after boarding at the gate for an hour while we waited for an additional crew member to arrive who needed to connect at our destination."
Pros: "direct flight"
Cons: "seat a little cramp, but OK"
Pros: "Flight was on time"
Cons: "When flying into Fort Lauderdale in an international flight the flight Spirit needs to give more than 1.5 hours to allow you to rush thru immigration without the stress that you will miss your connection flight. If the pilot wasn't late from his previous flight many would have missed the flight to Dallas."
Pros: "The flight was smooth all around."
Cons: "The boarding staff needs to communicate with customers when there is a delay or any issues going on. The late boarding could have been handled better."
Cons: "The flight was delayed into LAX due to weather and I missed my connecting flight to MCI. The associates at the gate in LAX said there was nothing they could do and directed me to exit the airport and go to the front ticketing counter. When I approached the counter I was greeted with lackluster focus and no sense of urgency. The ticket agent told me to go wait 'outside' for 45-60 miniutes until a supervisor would return. I let them know this was not acceptable. One agent ignored my situation completely while the Jr agent attempted to assist me by making calls on her personal cell phone. They let me know they could get me home within 24-48 hours, but I would still need to talk to a supervisor. I informed them there were flights on other airlines that day, to which they said they could not help me and to book it myself if I wanted to fly home that day. On multiple occasions during our conversation the agents said 'they should have helped you in Seattle before your flight left.' At one point walking away from me. I stated 'well, that did not happen. I inquired in Seattle regarding the connection and the agents at the gate stated that 'every flight is delayed' from LAX and it won't be an issue'. I booked a flight with American and flew out that evening. I will never book with Spirit Airlines again. I will always use the airline sight first before booking through sites such as Kayak as well."
Pros: "Not much"
Cons: "After looking at what I paid - I could have rode a better airline and been more comfortable. I found the customer service non exsistant and honestly for the price will not ride them again."
Pros: "nothing, i was already sick of the airline."
Cons: "charge 50 dollars for checked baggage. most checked baggage is around 50 pounds, but they do 40, so they charge an extra $30. When you get to the gate, they tell you one personal item, not one carry-on. that's $60 if you act now, $100 at the gate if they see you have two items. I had to put on multiple shirts and almost bust my back pack to show I had "one" No complementary beverages or snacks, unless you pay with credit card. No entertainment. Felt like sardines. What a joke. You should really have a FILTER button for the companies that charge baggage fees, carry on fees, food on board, etc. And make it DEFAULT, because seeing a price of $120 from SPIRIT vs $140 from DELTA, most people would choose to save $20. But then they get hit with $50 for the checked bag, and since it's 5 pounds over weight, They have to pay $80. $80 for a checked bag. So they take 5 pounds out, and hold it with them, to not incur the $30 charge. When they get to the gate, they are told to stuff everything into one bag, if they can't do it, they get charged another carry-on. $60-$100 dollars. This is a SHADY business. Please tell me you won't show them by DEFAULT!"
Pros: "My flight from Detroit to Kansas City arrived 20 minutes earlier than scheduled. The day before on my flight from Kansas City to Detroit, we were 30 minutes early."
Pros: "The crew and stewardesses were nice and courteous, the flight was stable (not much turbulence) and timely."
Cons: "Hidden fees, i.e. individual bag fees, seat assignments, and $2 to print itinerary at airport if you don't have a printer."
Cons: "I did not even get a chance to GET ON THE PLANE because I was 2 minutes too late to the kiosk and it would not let me print my ticket. I was notified that I would have to be there NO later than 45 min to get my boarding pass, but I had no previous knowledge of this spirit rule. I did NOT receive an email telling me to check in within 24 hours to 1 hour before my flight. I did attempt to check-in prior to getting to the airport and could not because the website is so poorly designed. If you try and look online for this information it is nowhere to be found. I only had a backpack therefore knew that in a smaller airport I would very easily get through security and allocated that time to get to my plane. Although I was not even allowed to print my ticket. I will NEVER fly spirit airlines because their customer service is awful and they are liars to all flyers."
Cons: "From Kansas City to los Angeles I have a delayed if 20 hrs"
Cons: "It has been delayed by 2 hours and again with out any intimation they have pre poned it by 1 hour."
Pros: "No amenities, but overall good flight. On time, short, fast lines at check-in and boarding. Emergency seat totally worth it for tall people! Smooth take off and landing. Flight times were a little inconvenient, would rather not fly overnight, but we made it work."
Pros: "The crew was polite and asked passengers to allow those with connections to rush past"
Cons: "The flight was 30 minutes late almost causing us to miss a flight"
Pros: "I assume the person that paid for my ticketiked the price, however... I was noy charged a fee when I initially left KC"
Cons: "I dont appreciate not being charged for a carry on, en route to my destination and then I have to pay a fee to get home with the same luggage. Stressed me out and threatened to miss my flight. Not cool."
Pros: "Outstanding service"
Cons: "No complaints"
Pros: "The flight was on time"
Cons: "Spirit charges for everything. Checked bags $50, carry on bags $50, in flight drinks including water are not free."
Pros: "boarding as quick and efficient"
Cons: "they gave us a menu and when we ordered they di not have what we ordered. Mind you their were 3 of us and everything we ordered they didn't have."
Pros: "I liked how friendly the staff was, how smooth the take-off/landing was, how the flight was fairly short, how the lights were dimmed in order for the passengers to sleep on such a late night flight, and how short the flight seemed."
Cons: "I didn't like the baggage policy of just one personal item. I like when airlines give you one free carry-on and one personal item so you can have you purse or laptop bag or whatever separate from your luggage. I also didn't like how you had to pay for refreshments. It is always nice to have to option of 1 free beverage and maybe some pretzels when you're flying. Also, the seats are pretty uncomfortable, but that is not really something that can be fixed."
Cons: "Spirit is a low cost, low class airline that works only in a situation where no other carriers can be used. The front desk staff are so-so and the internet website never works correctly. Their IT department needs fired and the website needs completely redone. Patience when working with this airline is very necessary as you encounter many frustrating roadblocks. Seats are so close together that the other passenger is all over you. If the adjoining seat has a larger passenger as in my case, this passenger will make your flight absolutely miserable."
Cons: "Charged 55 dollars to CARRY on, not to mention over 50 dollars to check a bag. Scaled down seats appeared to be about 80% of normal size. NEVER EVEN CONSIDER THIS AIRLINE AGAIN."
Pros: "I appreciated the updates for flight and schedule changes. Unfortunately, my overall experience was not impressive."
Cons: "I ended up paying the exact for what I would have paid with another airline. I especially disliked the fact that a complimentary glass of water and snacks weren't provided. I also feel that you shouldn't have to compromise service for flying "cheap". Even though "cheap" overall wasn't any different from any of the other airlines I've flown. I like the concept and idea of Spirit but I feel that there is still a great deal of fine tuning."
Pros: "Both the Detroit airport and Kansas City airport have the best Spirit terminal, easy quick boarding process."
Cons: "Nothing notable, Spirit was one of the first to charge for every little thing, Now they all are. Just wish they would provide at least WATER on board during flights without charging 3 dollars!"
Cons: "Horrible customer service,"
Pros: "It was cheap"
Cons: "The flight was late, I missed my connecting flight, you have to pay extra for snacks/drink and any luggage, if you need a refund you have to wait over a month to get it, and the refund they issue is ridiculously low compared to what you would find for prices online."
Pros: "Nonstop flights from LAX to KC leaving and returning at reasonable times. I went to Ross and bought the largest bag I could find that met the personal item size restriction. Otherwise, all my ticket savings would have been used up by the small amount of luggage permitted. Feels like nickle and diming. I don't think this M.O. can last because people won't come back if they feel ripped off."
Cons: "The Spirit flight was delayed. No text or email from the airline though they had my info supposedly for that purpose. I found out by looking online right before we would have left to go to the airport. 1 1/2 hour delay. When I arrived at the airport, the monitors said the plane was now delayed 2 1/2 hours beyond initial departure time. Still no text or email. When I checked online, there was no update indicating the later departure time. Obviously, my time spent cooling my heels around the airport was of no concern to the airline. Also, led to me eating overpriced airport food rather than food at home when the delay pushed the flight into the dinner hour."
Cons: "At the gate I was charged $100 for a piece of carry-on luggage. I flew American to Las Vegas three days before and was able to put my luggage in the storage bin above the seats. I always take this piece of luggage when I want to carry on otherwise I take a much bigger suitcase. This particular piece of luggage did not fit in the luggage rack because the wheels on the suitcase were preventing it from doing so. This is a rip off and taking advantage of customers who intentionally use a particular piece of luggage because they know it will be accepted as carry on. I would like a full refund. t had plenty of room to fit in the bin. My name is Brad Beckman and my email address is email@example.com"
Pros: "Cheap rates compared to other airlines except frontier (which has better service)"
Cons: "Just about everything else. The fact you charge your customers for water when flying thousands of feet above the ground is absolutely rediculous"
Pros: "I was sort-of on time, and paid a sort-of good price for the tickets."
Cons: "First the plane delayed because of mechanical probs. which is understandable then we had to board a different plane after boarding we had to de-board because pilots had too many hours. Flight then cancelled. Ok so then we get to stay free at hotel to catch flight next day. Howard Johnsons was so dirty. Bathroom & beds. We slept in our clothes did not dare to shower. Slept with our coats over our pillows. Bad start to trip.... we were told our trip was extended 1 day because we lost a day. When we got to the airport on our new day to leave we were told we were NO SHOWS to the flight the previous day which was supposed to be changed for us. Thank heaven there was room on the flight and they quietly put us on it. We never made any kind of scene or had any harsh words with anyone.... but, DONE WITH SPIRIT AIRLINES!!!!"
Cons: "Flight was delayed over 2 hours due to mechanical issue. No back up plane or alternate flight. We finally boarded the plane and sat on it for 20 minutes or so, then were told the pilots left the plane and there was no backup crew. They only offered either refunds or the same flight the following day. I had prepaid car and hotel reservations as well as critical things to do the next day. They offered no compensation, not even bonus miles, vouchers, or meal tickets and showed a real lack of concern for their customers. This cost a lot in terms of wasted time, extra expense, and lost opportuniy. I will never fly this airline again. I had to rebook another airline at a much higher rate as well. Terrible experience, wasted time and money. I did not feel valued as a customer."
Cons: "My connecting flight was delayed due to maintenance problems with the plane. They made us board another plane just to tell us to de-board because the pilot traveled his max miles already. After that the flight was cancelled with the earliest flight being the next night. Everyone was very unhappy as we all had somewhere we had to be. Customer service did do refunds and rebooking but it was just an overall terrible experience. If you're looking for reliability, spirit is not the way to go. I'm never booking with spirit again."
Pros: "The help that I received as a handicapped passenger was outstanding . I understand that this is a Airbus plane I feel that the agent booking my ticket should have offered me the larger seat before I got on the flight at least giving me the information about the seat"
Cons: "The pilot had a smooth landing and I told him that I have to give him a 10 on the landing ! LOL"
Pros: "flight attendants were nice."
Cons: "Flight talking off was late so arrival was late. Watch out for all the costs of all the extras. By the time you pay for bags, seats, and boarding the cost of the ticket is as much as an airlines that doesn't "nickle & dime" you to death!"
Pros: "The peanuts were okay."
Cons: "Though the crew was friendly, throughout most of the flight the flight attendants gave pitch after financial pitch about the 'Spirit Credit Card' or the 'Spirit Programs'. The trip was nothing more than a big sales pitch to continue investing in the company. I understand that business is business, but this went too far. Furthermore, after one of my flights was cancelled due to weather, I was informed that the soonest Spirit could fly me out would be 3 days later. Understandably, Spirit is a small airline, so I'm sure this was not uncommon. When I asked to be transferred to another airline to leave sooner, I was told that Spirit was not responsible for getting me to my destination any faster. A woman at the 'help desk' then took a leisurely 45 minutes (while my flight was boarding) telling me that buying any other flight would cost me between $2,000-$3,000. Spirit airlines is treating their customers like credit cards to be swiped. The self-centered money-hungry culture throughout Spirit will surely be their downfall if swift action is not taken immediately."