The seats are pretty uncomfortable, the crew civil, and the food acceptable - it was a basic economy so what do you expect?? Probably won’t buy it again.
The crew and food were great - the ground crew in Zurich was extremely slow in helping guests.
The flight was full and given the high Covid infections I would have liked people, including the crew, to wear masks
Emirates service is much better
The space between chairs in economy class is so tight
Clean cabin and lavatories. Crew friendly, attentive and helpful.
Better entertainment options and faster boarding.
Cons: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Cons: "Great customer service"
Cons: "horrible dry croissant for breakfast"
Cons: "There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection."
Cons: "Delayed flight and delayed layover"
Pros: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Cons: "More snacks maybe lackerli"
Cons: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Crew was lovely! Friendly and happy. Well organized and responsive."
Cons: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
Pros: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Cons: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Pros: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Cons: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Cons: "plan was late for any reasons...."
Pros: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Cons: "Several delays and gate changes."
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Attendants were very courteous"
Cons: "Very little leg room Seats were quite uncomfortable"
Pros: "No problems to report. Boston to Zurich in under seven hours."
Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pros: "Very friendly and efficient Good food"
Cons: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Pros: "it was the same plane, just a different crew so all remains the same"
Pros: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Cons: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Pros: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Cons: "I wasn't able to select seat before boarding"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Pros: "very professional crew, clean cabin, interesting choice of documentaries"
Cons: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Pros: "Very comfortable and attendants were very attentive."
Cons: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Pros: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Pros: "I like the space in business class and the staff were really nice"
Cons: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Cons: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Pros: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Cons: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Pros: "The plane was remarkable and the service was excellent!"
Cons: "The wifi on the plane was horrible."
Pros: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Cons: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."
Pros: "The steward was friendly"
Cons: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."
Cons: "person behind me wouldn't allow my seat to recline and was constantly pushing/kicking my seat. I notified crew, but nothing was done about it."
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Cons: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
The extra special touches make the experience! Turkish Airlines hands out little care packages for international flights with slippers, ear plugs, a sleep mask, and other little overnight goodies. The food is excellent quality, too. Highly recommend for overnight travel.
The Turkey-dc leg was awesome. The Bangladesh-Turkey service could have been better. Smaller things. In the pack given, noticed there was no k95 mask. The US leg had it. The crew in the Bangladesh flight were also not the friendliest.
Pros: "Everything was fine except the fact that our flight was rescheduled on 24 hours earlier than the original one. It was extremely inconvenient."
Cons: "When the airline interrupts your trip last minute and passengers are trying hard to adjust their plans it would be nice to have a little appreciation from the airline team. And they do not have to be rude to people who are asking to explain the reason of the changes."
Pros: "The food and the fast and efficient customer service."
Cons: "There was too many parents who were super loud and didn’t care about their children jumping and screaming around the plane for 12hrs. I wish the fly attendants said something to calm down the situation."
Pros: "Very professional and polite crew"
Pros: "The seat was somewhat comfortable. the inflight movie selection was far better than my flight between jfk and ist."
Cons: "The overall crew/staff need to learn to improve their behavior and attitude towards their passengers."
Cons: "The place was too narrow"
Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Cons: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Pros: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Entertainment, and the plane which felt really new and comfy."
Cons: "Food was a bit boring (because it was such a short flight, I suppose)"
Pros: "Crew was helpful and supportive, snack was good"
Cons: "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"
Cons: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Pros: "food was good"
Cons: "wifi was announced but did not work"
Pros: "They tried to put us with other planes. They weren't successful"
Cons: "They canceled our first flight ( not knowing the reason)from then our trip been ruined, going and coming. We had to buy a return tickets ourselves to get back to Portland. Not happy with them at all. Never were able to go with our original flights."
Pros: "Crew was very professional and food was very good."
Cons: "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."
Pros: "Prompt, departure"
Cons: "the food"
Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Cons: "Flight attendants need to be friendly ."
Cons: "Little value for money. Meal, seat.. below expectations of premium economy"
Cons: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Pros: "Staff was courteous and wore smiles..."
Cons: "The food could have been better..."
Pros: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "Always courteous service."
Cons: "The flight was delayed and we had to run for our connection."
Pros: "LOVED the attention that was given to passengers that wanted/needed rest."
Cons: "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
Cons: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Cons: "Staff is mean, impolite, and inefficient."
Pros: "So quick boarding"
Cons: "No entertainment due to "technical issues" Also old fashioned entertainment system with different channels older plane"
Cons: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Pros: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Cons: "They changed my flight date so many times, I was unable to fly"
Pros: "Comfort of the plane and pleasant crew. Food was terrific."
Cons: "Might have liked more option of current movies."
Cons: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Cons: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Pros: "Comfortable seats, a lot of legroom."
Cons: "Suttle to the air plane."
Cons: "Food choices should have been better..."
Pros: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Pros: "Food was ok Service in plane was good"
Cons: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"
Pros: "The seats were a normal size for an international flight. Everyone got a blanket, pillow, earphones and eye mask in their seat, all of which were necessary for the 11-hour flight. There were a lot of great movies to choose from, as well!"
Cons: "The bathroom garbage cans got full very early on in the flight, making it uncomfortable to use them. The stewardesses were friendly, but it was difficult to understand their English and the pilot's English (and I teach ESL). They, in turn, had a difficult time understanding me when I spoke to them in very slow, clear English."
Cons: "Flight crew from Miami to Istanbul not very helpful. Very hot in plane"
Cons: "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"
Cons: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
Pros: "Short flight with no service."
Pros: "Crew and service were friendly. Flight was puntual. Super comfortable"
Pros: "Took us to Iguazu Falls! Best in the world! Amazing."
Cons: "It’s just a commuter flight..."
Cons: "I was charged us$29 for a checked in luggage (within weight limit) because I used kiwi.com . I don't think it's acceptable."
Cons: "No entertainment neither WiFi. Cheap sandwich."
Cons: "The food was horrible"
Pros: "Great price, comfortable seats in main cabin, large overhead space"
Cons: "Nothing, except for ‘breakfast’ was a granola bar"
Pros: "The service was okay, no WiFi, not the most comfortable flight"
Cons: "No WiFi"
Cons: "Our flight was delayed 4 hours!!!"
Pros: "Uneventful trip"
Cons: "Tight space on the seats."
Pros: "Small airport, fast checking and small security lines. Flight departed on schedule, smooth ride."
Cons: "Small legroom, seat width, umconfortable in general."
Pros: "Airline had us line up for pre-departure and then we waited 40 min. standing for plane to be cleaned. Otherwise uneventful."
Pros: "Average flight. Had take bus and wait under rain on runway to board"
Cons: "I didn’t like the $233 in airport charges to be able to fly same days than original schedule (fare was originally $500 for a flight that is usually $150). Airline said airfare.com changed ticket with no authorization and ticket had to be reissued or flight dates changed. Airfare.com said it was the airline’s deed and beyond their control. Either way, they both make money out of this, and it was unforeseen for me, even after talking to customer service 12 hours before flight, and confirming all was fine. No one wants to be responsible about this but me and my wallet, then it sounds like a scam with forced payments. —- if kayak allows these type of charges to happen through their partner policy, then I’ll start booking directly with (other) airlines and take the intermediary out forever."
Cons: "No comí No hice uso del entrenamiento"
Pros: "Not crowded. Seat pitch."
Cons: "No snacks or entertainment."
Pros: "Took of on time."
Cons: "No food snacks on board."
Pros: "One year old Boeing 737-800 was clean quiet comfortable and had fresh air."
Cons: "No information about the due of check in. I missed the flight."
Pros: "The snacks were ok."
Cons: "The seats on this plane were not meant for tall people. At 6'4", I was miserable on the entire flight."
Cons: "Late, technical difficulties. Took 5 hrs for a 2 hr flight--unacceptable"
Cons: "Change boarding gate three times, and delay"
Pros: "Not much"
Cons: "After our first Uber driver decided he didn’t want to take us to the airport, we found another one 15 min later. We arrived at the airport exactly 1 hour before the flight but after we had to be sent to the international counter, we were only 51 minutes before the flight. They wouldn’t let us even try to make the flight. When we went to customer service they charged $600 to change the flights - 2 tickets. What extortion. I was very disappointed."
Cons: "Flight was cancelled. Unable to reschedule."
Pros: "Friendly crew, comfortable seats."
Pros: "No lines, fast service, clean plane."
Cons: "45 minutes on plane before departure"
Cons: "The delay of departure."
Pros: "on time and new airplane."
Pros: "Smooth and on time flight. Food was lacking considering 6am departure."
Cons: "Food was lacking considering 6am departure"
Pros: "The paint color of the plane."
Cons: "International flight, no alcohol available for purchase or free. The food served was a sandwich, cookie & mint. I have Celiac Disease & could not eat any of it besides the mint. The sandwich was two slices of bread with a slice of meat & some sort of cheese in between - looked dry & awful. The landing was not pleasant, I thought we crashed. Entertainment was not provided nor a USB plug."
Pros: "On time.e, good service"
Cons: "No entertainment"
Pros: "Nice new plane with clean seats and equipment. Crew nice and quick boarding."
Cons: "Lots of advertising and seats are very close to each other"
Pros: "On time. Generous with the drinks ( non-alcohol)"
Cons: "Uncomfortable seat. Only titbits and drinks available for a 3.5 hours flight"
Pros: "flight took off on time."
Cons: "Flight staff is brusque and not very friendly or attentive to passengers."
Cons: "El snack"
Pros: "On time, nothing to say"
Cons: "Boarding call whas even erlier than usual"
Cons: "There was no entertainment"
Pros: "Crew was in a great mood!"
Cons: "Boarding was complicated, no clear lines for back/front of the plane."
Pros: "Organized boarding process. Clean plane"
Cons: "Food. Service slow"
Pros: "Comfortable seats. Enough legroom. On time arrival. Great experience."
Pros: "In flight entertainment through wifi and smart phone."
Cons: "Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was."
Cons: "They changed the date of my flight without telling me and then were kind of cruel about it when I asked what happened. I had to spend an extra day in Buenos Aires and go back to the airport the next day. I had scheduled a hostel in my destination and the hostel wasn't able to change my reservation but they charged me for the night anyway. I ended up camping in El Calafate, where it was very cold and rained all night."
Pros: "The airplane was a newer one that was very comfortable."
Cons: "Aerolineas staff was very rude during airline strike"
Pros: "The cookies were great"
Cons: "flight cancelled just informing me the night before departure. no redirecting, no options, no reimbursement"
Pros: "Aviones nuevos."
Cons: "El catering"
Cons: "Again, like 3 hours late"
Pros: "Flights on time. Pleasant staff. Seats more comfortable than on many planes."
Pros: "Very efficiant crew"
Cons: "One of my bags got torn during transportation"
Cons: "Seats looked older generation and configuration not great"
Pros: "Good crew"
Cons: "Seats way too cramped."
Pros: "Amazing crew. Speedy boarding even having to board a bus to the airplane."
Cons: "Mini sandwiches could be served."
Cons: "Little late boarding and leaving. No explanation"
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Cons: "No problems during the flight"
Pros: "Friendly staff clean cabin"
Cons: "Not much"
Pros: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Cons: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Cons: "Menos tiempo en las escalas"
Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Pros: "Crew, on board entertainment..."
Cons: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Cons: "The time it took to open the door upon arrival"
Cons: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Pros: "Food was good and healthy."
Cons: "Online entertainment didn't work. Crew was rude and unhelpful."
Cons: "more seat space and padding, no charge for soft drinks"
Pros: "The flight left and arrived on time, which is always nice."
Cons: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Pros: "That it took me from A-B"
Cons: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Pros: "Boarding and Check in was really good"
Cons: "The temperature of the plane was too cold. A bit warmer would have been better."
Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"
Pros: "The crew was excellent very very nice . The seats are ok ."
Cons: "Food is very"
Pros: "On board entertainment"
Pros: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Cons: "It was great!"
Cons: "You have to pay for everything"
Pros: "Entertainment system"
Cons: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Cons: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Pros: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Cons: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Pros: "The planes were modern and up to date. Good food and friendly service"
Cons: "I loved it all!"
Pros: "The seat"
Cons: "The food. Awful. Awful. Beyond awful."
Pros: "Good service by attendants. Good food."
Cons: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Pros: "There was nothing special"
Cons: "Staff attitude food"
Cons: "Tight space between seats"
Cons: "Food was rubbish!"
Cons: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Cons: "Could not select my seat"
Pros: "The plane was clean, the flight was good with minimum turbulences."
Cons: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Pros: "Friendly crew"
Cons: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Cons: "TAM is extremely unreliable and will never leave on time. LAN was actually very nice, but their sister TAM is by far the worst I've ever taken. I will be very clear next time when booking in South America to not take TAM again. We were delayed by 2hours for no apparent reason."
Cons: "It feel weird to have the crew discussing their personal things/stories while selling the on board duty free."
Cons: "24 hour delay, second flight returning delayed AGAIN, lost all my luggage and was never returned."
Pros: "The service was good and the crew was very kind."
Too much delay in the first two flights, so I lost the connection to the final destination.
Pros: "Once we boarded everything was super fast!"
Cons: "Delayed without much intel as to why or when we were due to finally get in the air"
Cons: "The flight delayed one hour and the air conditioning wasn’t functioning"
Cons: "food, entertainment"
Pros: "Great crew & comfortable seat"
Cons: "Changed departure gate without mentioning the gate change."
Cons: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Pros: "Entertainment options"
Cons: "Huge delay...."
Cons: "Serviço de bordo"
Pros: "Aircraft was comfortable"
Cons: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
Cons: "Wish there was more snacks."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Pros: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
Pros: "On time"
Cons: "More efficient check in. Long wait at gate."
Pros: "Crew attention"
Cons: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
Cons: "Not remarkable at all. Terrible food."
Pros: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Cons: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Cons: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Pros: "The crew was very nice and friendly"
Cons: "The discomfort of the seats!"
Cons: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
Cons: "Was charged 50 for my bag"
Pros: "Boarding was organized and punctual."
Cons: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
Cons: "There was one person helping a huge amount of people. It took one hour to check in. No common sense. They were helping the domestic flight people first with less bags to check in and the international flights were backed up with people missing their connections. No common sense at all. Incompetent service."
Pros: "Better snack"
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Pros: "Free snack and drink."
Cons: "No wi-fi is available"
Pros: "Cabinstaff were friendly and professional"
Cons: "Space on the seats, between the seats."
Pros: "Friendly service"
Cons: "No kosher food"
Cons: "Espaço das cadeiras!"
Cons: "The staff at Rio mis-labeled our bags and we almost missed our connections because of this error. It was extremely stressful and badly managed."
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "I like everything about this trip with this airline"
Cons: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
Pros: "On time departure"
Pros: "Space between seats"
Cons: "Lack of food options"
Pros: "Excellent crew members !"
Pros: "On time and the flight wasn't cancled like their partner airline."
Pros: "Very reliable and good schedules"
Cons: "Nearly impossible to make a change if booked through KAYAK site. Baggage policies and fees very different from US carries and a bit of racket. Be careful."
Cons: "The time"
Cons: "Our flight was delayed due to bad weather which was not the airlines fault but they gave us no updates then didn't help at all once we missed all or connections. In the end, we had to purchase new flights from Sao Paulo to Sydney to make our important function on Wednesday morning. We went to the Etihad desk in São Paulo and they did nothing to help us except suggest we complain via the website. The worst flight experience of my life!"