Find cheap flights from Buffalo to Massachusetts

Find cheap flights from Buffalo to Massachusetts

Search hundreds of travel sites at once for deals on flights to Massachusetts

Round-trip
Economy
Buffalo (BUF)
Massachusetts
Tue 5/11
Tue 5/18
Any month
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Good to know

Low season

MayBest time to beat the crowds with an average 3% drop in price.

High season

AugustMost popular time to fly with an average 11% increase in price.

Average price round-trip

$391(avg. price over the last 2 weeks)

Good deal round-trip

$107or less

Good deal one-way

$88or less

Top tips for finding cheap flights to Massachusetts

  • Looking for a cheap flight? 25% of our users found tickets from Buffalo to Massachusetts for the following prices or less: to Boston $88 one-way - $107 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Massachusetts is August.
  • Morning departure is around 13% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Massachusetts flights

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Top 5 airlines serving Buffalo to Massachusetts

Scores according to KAYAK customer reviews

8.1
JetBlue
Overall score based on 19,497 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
7.9
Entertainment
7.8
Food
Airline reviews

Cons: "Canceled flight"

Pros: "Someone greeted me ..."
Cons: "For the check-in crew to be more enthusiastic, helpful, engaging and going above and beyond for their clients…"

Pros: "Everything was great!"

Pros: "Although there was an issue with a passengers’ dog(who ultimately had to be asked off, before we could leave). It was handled quickly and our flight departed on time."
Cons: "The entertainment didn’t work/have a signal until our descent to land."

Pros: "Everything is always great on Jetblue"
Cons: "n/a"

Cons: "Wonderful wheel chair service."

Cons: "I was not on it"

Pros: "Everything about the flight operated smooth and comfortably. Efficient boarding, surprised and delighted to have inflight entertainment for such a short flight where most other airlines use older planes without tv/movies."
Cons: "did my pre flight check in at about 3pm for my 8:50pm flight. I didnt immediately receive my boarding pass via text but figured it’d come in the next 4hrs. It didn’t and I had to go through the line for a paper pass, then at about 11pm when I was already home after my flight I received the text containing my boarding pass. Obviously a simple hiccup in an automated process but laughably pathetic in terms of delivering a simple service for paying customers that’s designed to save you, JetBlue, time and money"

Cons: "Plane was delayed 90 minutes for takeoff as it came in late."

Pros: "The crew was happy and friendly!"

Pros: "The pilot was on it, time for some new planes."
Cons: "The plane left the gate 35 min late, went to take off the pilot saw a water leak returned to the gate. Finally fixed than went to leave the gate the 2nd time and there was another malfunction. 2 hours later finally took off. When we landed at lax we had to travel across the runway for quite awhile to our gate where we had to wait another 45 min for the other plane to leave before we could park."

Pros: "I love everything about Jet Blue"

Pros: "Timely and smooth boarding. On time take off. The staff was very friendly and courteous."

Pros: "Night masked"
Cons: "Flight attendant was rude as hell , she looked like she didn’t know what she was doing"

Cons: "Lost both of my bags!"

Pros: "Thank you for the leg room! While all the other airlines are packing people on the plane like sardines, thank you for treating your customers, especially the economy customers like human beings. I can’t emphasize enough how much that will affect my travel choice and I am not even a person of big built."
Cons: "The head rest did not have the bending capability so the head can’t rest comfortably to either side while sleeping."

Pros: "On time and very friendly crew."

Pros: "Wow - perfect trip from booking to arrival in FLL. Easy website, luggage and assigned seat included. Helpful ground crew in BUF. And the best free inflight wifi. I will book again."
Cons: "Nothing"

Pros: "Captain checked in with us regularly. Cabin Crew generous and helpful. Electronics worked. Good legroom."

Pros: "We made it to our destination in one piece so that's good I guess"
Cons: "Delayed over 3hrs. Didn't get to sit with my wife. They switched movies 30min into the movie that I was enjoying. Attendants seemed annoyed at life in general."

Pros: "Our flight was delayed for a few hours due to mechanical problems. While waiting, they gave us crackers, cheeses, salami, and granola bar plus a drink. Because I missed my connecting flight, Jet Blue put me up at the Embassy Suite when I arrived in Boston. It was a lovely room and the hotel provided snacks in the evening and a wonderful breakfast in the morning. Everyone I dealt with had a very pleasant attitude despite some less than friendly customers."

Pros: "The extra room. The staff was friendly."
Cons: "There could be additional snacks available especially on a flight that’s over 3 hrs. I had a short lay over in JFK and wasn’t able to buy a meal and very limited snacks on board so I left home 2:00 to be early and arrived at my destination at 2:30pm with only chips to eat"

Pros: "Quick flight, television, reasonably price"

Pros: "Pleasant. On time. Friendly. Decent value for money."

Pros: "Amazing fast easy flight with excellent staff on board!"

Pros: "Service and friendly staff"

Pros: "I missed the flight as my first flight got delayed. When I got to the gate there was no Turkishairlines representative. 12 hours after the flight still at airport without any clear answer from Turkish airways."
Cons: "Zero costumer service. Knowing that I might miss my first leg I checked the possible next flights and even though there are two flights next day, the prices tripled in 2 hour (from 1300 to 3900 USD). When I asked for rebook I was told that there is no available seat in any of those two flights. Did a quick search and found out there are seats but are left to milk desperate passengers."

Pros: "Easy on, no line organization but not a real problem. Friendly crew. Typical lovely JetBlue experience."

Pros: "Service was phenomenal"

Pros: "Easy and clear instructions on boarding."

Pros: "Free internet, great landing."

Pros: "Everything"
Cons: "Nothing"

Pros: "Great trip, but the mini tv wasn't working which was a bummer."

Pros: "Flight was good, fast , even though plane was late. I always enjoy flying Jet Blue"
Cons: "No gluten free snacks were served. Maybe have more selection so everyone can enjoy."

Pros: "Was ok. Always on time. The air hostesses going to FLL gave good service"
Cons: "On the flight back 875 the three air hostesses had little customer service. The manner the spoke to people were distasteful."

Pros: "On time flight, uneventful"
Cons: "Always feel crunched in middle seats because elbow rest has channels that people put arms on"

Pros: "Boarding was easy. I like the Dunkin Donuts coffee"
Cons: "My overhead light and tv we're both not working. The stewardess was rude when I brought it up. Told me to move to the next empty seat dismissively. I bought a window seat on purpose and did not want to move. My concerns were left unaddressed"

Pros: "Service"

Pros: "Counter staff were excellent"
Cons: "Crew were rushed and lacked congeniality Skipped full distribution of snacks due to poor communication"

Cons: "When the flight is cancelled you need to find a solution for those passengers who travelled that day by bus or car just to catch the flight!!! At least a hostel to sleep over night or give them back the money or let them travel with another company...not to wait 12 hours on the airport!!! Thats not professional at all!"

Pros: "Everything was perfect I will recommend people to use JetBlue"
Cons: "Nothing"

Pros: "friendly crew"
Cons: "long delay"

Pros: "Friendly staff"
Cons: "Couldn't understand captain, televisions would short out, wifi was super slow and pointless."

Cons: "TV didn't work"

Pros: "Friendly crew with nice food"

Pros: "Good, friendly, competent service all around."

Pros: "Seat was ok"
Cons: "Flight delayed, airport waiting room congested, I had to pay 200 extra to find seats together, flight location on monitor not working"

Cons: "The food services should be complimentary like in qantas Korean air and any decent airline , Please don't go so low to not even provide complimentary food and liquor."

Pros: "I really liked how organized the boarding process is and the plan certainly arrived more than 35 minutes in advance which is always a plus on my book."
Cons: "The IFE on board is super outdated. It fells like you're going back in time to the 90s which is very unacceptable these days."

Pros: "Easy"
Cons: "Wifi"

Pros: "Pretty straight forward. Clean. Efficient."

Pros: "Good organization, good hygiene, polite crew."

Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."

Pros: "Nothing"
Cons: "Proper communication"

Pros: "Nothing remarkable"
Cons: "Delta was ordinary"

Pros: "Yes"

Pros: "Nice plane, good service and pilots, great landing - no issues at all."

Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."

Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."

Cons: "Wifi didn't work"

Pros: "Food, timeliness, comfort"
Cons: "Not sure"

Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."

Cons: "WiFi didn't work"

Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"

Pros: "Good seating, great food, good service."

Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."

Pros: "Convenience. Smooth ride. On time. Great staff."
Cons: "N/A"

Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"

Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."

Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"

Pros: "On time and helpful staff."
Cons: "Very cramped seating."

Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."

Pros: "Everything was really great"
Cons: "I can’t no say anything bad"

Cons: "Really rough landing"

Cons: "Late boarding and take off with no explanation."

Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."

Pros: "My upgrade and breakfast were fabulous!"

Pros: "Excellent seat assignment good leg room plane on time staff friendly"

Pros: "Staff very courteous and professional"
Cons: "None"

Cons: "Seat did not recline."

Pros: "Equipment was nice and well maintained. Seats are comfortable for coach. Video at each seat. Friendly staff."

Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Nada"

Pros: "to their Diamond Medallion customers"

Pros: "The TV selections"

Cons: "Change d for WiFi. Cheap"

Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"

Pros: "Efficient hop to Boston"

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."

Pros: "Very professionals"
Cons: "N/A"

Cons: "Boarding in LA was. Mess"

Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."

Pros: "Everything about the flight was great. We boarded and took off on time. I have no complaints."
Cons: "No complaints! I had a perfect diet coke and pretzels while I watched tv."

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Cons: "No tvs."

Cons: "All good"

Cons: "Same as above"

Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"

Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."

Cons: "Entertainment system nor working properly. 40 minute flight delay due to minor cabin seat malfunction."

Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."

Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."

Pros: "yes"
Cons: "nothing"

Cons: "Leave a seat empty in the middle could be good for social distancing"

Cons: "Foood"

Pros: "Very timely and efficient"
Cons: "Seats are really small"

Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"

Pros: "The steward was super friendly."

Pros: "pilot was great and you could hear him!"
Cons: "SOME kind of FREE food"

Pros: "I received the survey for this flight before we even boarded lol. People’s online boarding passes had expired. Noted that it was “due to weather” weather is totally clear, haven’t seen a flake of snow, it’s just cold."

Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"

Pros: "Was departed earlier because we were all on board early"

Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."

Pros: "Nothing special."

Pros: "Did not experience food or entertainment"

Pros: "Great crew again, basic aircraft but comfortable economy seats."

Pros: "On time!!!"
Cons: "Small chairs."

Cons: "Had to drive 100 miles to catch second leg of trip."

Cons: "Six “10 min delays” that led to a 1 hr plus delay"

Pros: "N/a"
Cons: "Read above."

Pros: "Or some attitude re-adjustment. I usually observe rude passengers acting the way some of the stewards were acting."
Cons: "Rude staff"

Cons: "No entertainment, nor food"

Pros: "Quick and easy"
Cons: "N/A"

Cons: "They misplaced my luggage and it did not arrive in Boston"

Pros: "Liked that there were easily accessible power ports"
Cons: "My entertainment system did not work"

Cons: "Check in for AA at DCA was terrible. Everything else was great."

Pros: "Outlets, great entertainment choices, quick boarding"

Pros: "On time arrival"

Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."

Pros: "I actually got to sit by my sweetie. Perfection."

Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"

Pros: "Staff was polite and friendly. It was a great experience!"

Pros: "Knowing in advance not to expect a great flight helped. Paying in advance for aisle seat closer to front. First movie that played over large sceeen was of interest. I especially liked that it was a direct flight to my final destination."
Cons: "Food was terrible for someone lactose intolerant. Flight attendent accidentally splashed used coffee on me but didn't seem overly concerned that my pants got stained. Shared screen entertainment."

Cons: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."

Pros: "Eveything ran smoothly"

Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"

Pros: "Everyone operated fast and professional"
Cons: "Nothing"

Pros: "Allowed us to pre-order with our daughter who needed our support."

Cons: "5 hr delay"

Pros: "Ok flight"
Cons: "Not iberia"

Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."

Cons: "The seat was extremely comfortable."

Pros: "It was a reminder again why I never fly United"

Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."

Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"

Pros: "The crew was nice Smooth ride"

Cons: "Served drink as they prepped for landing"

Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"

Cons: "Delayed for 30 mins due to traffic going in to Boston."

Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"

Pros: "Wheel chair service"
Cons: "A/C outlets and bathroom sink did not work"

Pros: "That they had blankets"
Cons: "Unfriendly aura over l and no food... I much prefer Delta"

Cons: "Significant delay-no weather issues, didn't make sense."

Pros: "On time"

Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"

Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"

Cons: "Flight was full to capacity"

Cons: "Because of missed connection I had to go from Dulles to Reagan airport"

Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"

Pros: "Boarding process did not take long"
Cons: "Rough landing"

Cons: "Snack was terrible"

Pros: "It was great arriving 20 min early, but no wifi!"

Cons: "Severe delays. Disorganized boarding procedures. No internet."

Cons: "All of the restaurants in the airport have changed to this "high-end" bistros. No fast food anywhere except the premade wraps and stuff at the kiosks. If you need food fast don't try to sit down and eat. My sandwich took 30 minutes to come out. Food was ok."

Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."

Cons: "No legroom. Sat TV cut out constantly"

Pros: "Food vouchers were nice. $20 did not cover lunch and dinner for that day. So it coupd have been more like $40."

Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."

Pros: "Same"

Pros: "Very rough conditions into BOS, pittsfield did great job."

Pros: "Movie deal was enjoyable. But a tough week for the friendly skies!"
Cons: "Mechanical caused me to miss my connection. Exterior of 777 had paint peeling off the fuselage, which is a bad sign. Plane needs an overhaul"

Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."

Pros: "Enough time to walk from gate to gate."
Cons: "Had to pay for wifi while waiting."

Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."

Pros: "Horrible"

Pros: "Good pilot landed nicely in rough weather"
Cons: "Last minute Gate change and delays."

Pros: "Well organized"
Cons: "No free wifi :("

Pros: "Roomier comfortable seating."
Cons: "Paying for luggage and food"

Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."

Pros: "Direct tv"
Cons: "None"

Cons: "No beverage service, glass of room temp water, no ice"

Pros: "On time"
Cons: "Food quality"

Pros: "Nothing."
Cons: "Everything."

Cons: "The lack of breakfast options. Lack of room."

Cons: "Everything."

Pros: "On time"
Cons: "The boarding process Boarding should start from the rear rows to the front irrespective of what group shows on your ticket.some ended up with no storage space as they are in group 4 or 5"

Pros: "Delayed a lot"

Pros: "On-time flights"

Cons: "Delays"

Pros: "Missed a whole day with grandchildren"

Pros: "Liked the upgrade to first class"

Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"

Cons: "Great employees!"

Pros: "The United terminals are amazing. The United planes are not."

Pros: "It was on time and the lights were dimmed so I could sleep better. The staff was also very friendly and helpful."

Pros: "Very poor service"

Pros: "The service is not close ro KOREAN AIR ON THE PLANE. The plane is old . The cres is tired.."

Pros: "Super"

Cons: "Very rough landing ."

Pros: "Friendly staff"
Cons: "Better seats, they feel like a combo of metal and plastic"

Pros: "The crew was very friendly AMD nice"
Cons: "It would have been better if my chair reclined and that baby didn't cry my whole flight"

Cons: "Everything is ok"

Pros: "Hair plane was very clean"

Pros: "The crew was great , only bad thing I witnessed a flight attendant get hit on the head from a cabbie in the back of the plane and saw a lot of blood coming from his head where he was hit. I hope he is ok. The entire flight was unpleasant the seats are horrible and no space the entire time the person behind me was hitting and pushing my seat so it was VERY unpleasant"
Cons: "If the Pilot when talking was more firm when speaking and louder. Idk if the speakers where he spoke through were bad or need replacing because from when we was departing to when we landed I couldn’t understand a single word he said through the speakers."

Cons: "Frontier seems to always have friendly staff"

Pros: "Safety."
Cons: "More options for Food (snaks and drinks)"

Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."

Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."

Pros: "Easy boarding"
Cons: "FREEEEEEEEZING on the plane so some of us asked for them to turn up the temp but they never did. So cold I pulled out all my clothes and wore them."

Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"

Cons: "It’s was delayed 3 hours in buffalo ."

Pros: "Couldn't get buttons to work on previous page. flight was fine"

Pros: "On time smooth flight"
Cons: "No complimentary food of any kind"

Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."

Pros: "I don't have more time to explain. Frontier has been a nightmare."

Pros: "Very good. All as is supposed to be"

Pros: "Nothing. Absolutely nothing. I mean I got where I was going and didn’t die, but that’s about the extent of the positive things I have to say."
Cons: "Very uncomfortable seats, no beverage service. Up charge for literally everything, carry on’s were charged, as much as checking bags. I’ll be avoiding frontier like the plague in the future."

Pros: "Flight was on time and boarding was smooth. The crew was great!"

Pros: "The flight was clean and nice we enjoy crew they are friendly I had sugar was down and she give me orange juice very fast thanks for that"

Pros: "Nothing"
Cons: "The entire experience was a nightmare— left gate three times and had to pull plane back in for maintenance—over three hours in the plane. Sucked. Awful."

Pros: "The crew was all very nice."
Cons: "The plane was dirty, smelled like alcohol, and both my originating flights bad my layover were delayed. My flight to my destination was delayed (5 hours) too, at the beginning of my trip. boarding took forever, and all of it seemed unorganized."

Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."

Pros: "Flight was great. Checkin etc was great"

Pros: "The service was Ok, but our flight was 4 hours delayed and it wasn't mechanical or weather related delay, the airline made a scheduling error, we almost missed our car rental and we didn't get to our destination til really late at night when it should been there in the daytime. Overall, won't fly with them again"

Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."

Pros: "I thought that everything went fine except for the weather delays but I know that is not the fault of the airline."

Cons: "The flight was canceled !!"

Pros: "We were able to board the plane."
Cons: "Seats were spartan at best, hard plastic with covers but no comfort and no recline. 5 long hours of back and leg discomfort. Paid for hot tea and coffee. Paid $135 to check 3 bags. Sat at gate for 2 hours."

Pros: "Low expectation, so no issues!"
Cons: "I despise that you charge for carry on & seat assignments!"

Pros: "Fun time great flight"
Cons: "Great friendly people"

Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"

Pros: "Nothing good, bad baggage handling experience, miss commitment. Overall it was pretty bad."

Pros: "The overall flight"
Cons: "The crying baby"

Cons: "I had to pay to take my carry on bag on the plane!?! I had to pay for a soft drink or juice or coffee!?! Seriously !?! Ridiculous!! Southwest airfare is inexpensive and they don't force you to pay for every little thing so don't tell me it's due to the "cheap fare." Ps. The flight attendants were rude and unfriendly."

Pros: "I like that the flight attendants seemed like they were having a good time."
Cons: "I didn't like that there is very, very little leg space on the plane. I didn't like that Frontier sells itself as cheaper than other airlines, but then charges $25-35 to bring a bag on the flight. Virtually every person that flies has a bag, so the "cheaper" flight is actually just as expensive as any other airline. Also, on a 4.5 hour flight from NYC to Colorado there were zero complimentary drinks or snacks. This, again, adds to the price and makes it the same price if not more than flying with a possibly more desirable airline. As we were boarding the flight, Zone 1, 2, 3..etc were called but they never called Zone 4, just assumed everyone would get up. The woman directing the boarding process just walked away and never came back to welcome those passengers as well. This was the first time and certainly the last time I will fly with Frontier. Unfortunately, selling yourself as a more affordable option should come with reasons to keep your new customers, not give them countless reasons to pay a little extra to fly with someone else. The business model here feels a little scammy, as a consumer. I assume you will be able to keep customers for a while through selling yourself as the more affordable option, but people are smart and will catch on to the fact that is a bit deceiving."

Pros: "Flight was on time and cheap tickets"
Cons: "No pushback seats"

Cons: "DELAY"

Pros: "timely boarding and arrival. Courteous staff."
Cons: "Upon arrival, baggage took over 15 minutes to be available to passengers and it was at different carol that we were told on plane. Frontier flight from Madison to Denver a week earlier was late to board. Time was made up in flight only to remain on tarmac for an hour and twenty minutes. It seems there is a shortage of staff. Was not informed of additional charges for carry on baggage."

Pros: "My first flight out of Denver was delayed 2 hours and then when we got onto the plane we didn't even have anybody to put our luggage on to the plane which delayed us even more because I didn't have enough staff. Then on my flight home again was delayed a couple of hours. We get onto the flight we get into our destination and they won't let us off the plane because they have no where to put the plane none of the gates are open so we had to wait another hour on the runway"
Cons: "I didn't like that there wasn't any customer service there was no Hospitality from the captain's no Hospitality from the flight stuff. And the fact that it was so consistently bad with every flight. The company really needs to do a new branding and consolidate some employees to bring in some new life definitely has gone downhill"

Pros: "Flight was okay. It's Frontier so no snacks and drinks unless one buys. But that's okay."
Cons: "They charge to check in a carry-on. I did not like that, though."

Cons: "Tray tables too small for a laptop or magazine. Should at least provide a glass for water for free to passengers - I was lucky to have brought my own water."

Cons: "Two of my checked bags were lost. One I needed for a presentation at work. The other was needed for my backpacking gear. The bags were lost on Sunday morning. I needed both bags on Monday by 9am. I was finally told the bags would be delivered at 10am Monday and could take up to 4 hours to arrive. My presentation at work was a disaster as I only had half of the material I needed. And now it is 10am on Monday I am suppose to be heading to Tenessee with a large group of children for a backpacking trip and I'm trapped at home with no gear. This mistake is now effecting at least 10-15 families whose children I'm suppose to take into the wilderness. Bags get lost. I get that. Frontier has offered no compensation and barley an apology. I will never fly with this company again. I guess you get what you pay for. Very disappointed."

Pros: "The efficiency of check in"
Cons: "The seating was uncomfortable."

Cons: "There is NOTHING good to say about this airline. Poor service, paper thin seats, not to mention to having to pay for snacks and soft drinks!"

Cons: "The lines to check a bag were outrageous and security check was the same."

Cons: "Hidden costs on everything"

Cons: "there was a charge for carry on that was not disclosed when i bought the ticket. further, i was unable to get the ticket from home so had to go through the extra time to go to the ticket counter."

Cons: "No entertainment options."

Pros: "quickness of departures/boarding"
Cons: "no room for our carry-on, was full when we boarded, had to 'check' in... and I checked in 24 hrs early and paid for carry on ahead of time so knew I had."

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