Daily cleaning, installation of cabin HEPA filters on flights to Massachusetts
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
JetBlue, American Airlines and Delta have waived their change and cancellation fees on flights to Massachusetts. Confirm policies on booking site.
Alaska Airlines and Alitalia do not allow booking a middle seat on flights to Massachusetts.
An average nonstop flight from the United States to Massachusetts takes 2h 53m, covering a distance of 1145 miles. The most popular route is Los Angeles - Boston with an average flight time of 5h 23m.
The cheapest ticket to Massachusetts from the United States found in the last 72 hours was $29 one-way, and $59 round-trip. The most popular route is from Los Angeles to Boston and the cheapest round-trip airline ticket found on this route in the last 72 hours was $169.
JetBlue, Delta & American Airlines fly the most frequently from the United States to Massachusetts.
Based on KAYAK flight searches, the most popular destination is Boston (91% of total searches to Massachusetts). The next most popular destinations are Nantucket (4%) and West Tisbury (3%). Searches for flights to Hyannis (1%), to Provincetown (1%) and to Worcester (0%) are also popular.
The most direct way to fly into Martha’s Vineyard is to book a flight to Martha’s Vineyard Airport (MVY). Alternatively, you can book a flight to Barnstable Municipal Airport and then take the ferry from Woods Hole to Martha’s Vineyard (45m). Both airports are served by regular flights from Boston and seasonal flights from Washington DC, New York, and White Plains (NY).
Flying into Nantucket Memorial Airport (ACK) is the most convenient way to travel to the island of Nantucket. Cape Air operates regular flights from Boston, Hyannis, Martha’s Vineyard, and New Bedford. JetBlue, Delta, United Airlines, and American Airlines offer seasonal flights from other American cities, including New York, Washington DC, and Charlotte.
The best airport to fly into Cape Cod depends on your city of departure in the US. Boston Logan will have the most options of flights and routes, so most passengers visiting Cape Cod will book a flight to Massachusetts that lands there, and then take another mode of transportation to reach the Cape. Driving takes about 1h 20m from Boston Logan, and taking a bus takes 2h 30m. Alternatively, you can take a flight from Boston Logan to Barnstable Municipal Airport, which takes about 30m. This smaller airport is about 10m from downtown Hyannis.
If you want to stay as close as possible to the city center, you should book your flight to the Boston Logan Airport (15m). However, passengers who don’t like busy airports sometimes book their flight to Manchester-Boston Regional Airport (MHT) in the neighboring state of New Hampshire. Be mindful, though, that this airport is 1h from downtown Boston and doesn’t have as many public transportation options as Boston Logan.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Cons: "Boarding members kept me for no reason to my Cary on bag"
Pros: "Staff was amazing, and the movie selections are always good"
Cons: "The flight crew was completely disinterested in their work, bordering on rude (but not quite). The whole group, not just one individual. The folks at the gate weren't much better. Another JetBlue flight another delay. This time 47 minute delayed departure."
Pros: "Crew was pleasant"
Cons: "Entertainment was archaic and inconsistent Information flow lacked timeliness for delays Rebooking system was extremely painfull"
Cons: "I missed my original flight due to weather and JetBlue booked me on the next one but it wasn’t for another 24 hours. I only missed the flight by a few minutes but the crews were not communicating with each other that they had a passenger arriving for that flight. Because the delay was weather related, they wouldn’t provide accommodations. And it was 1 in the morning. So I missed a whole day of my trip and had to sleep in the airport. I will not be flying with JetBlue again."
Pros: "Crews were great."
Cons: "The seats on both aircraft were small, and the 777 seats are ridiculously small. Hundreds of flights and this was the worst. Keep your small seats for short local flights, not long international ones!!!"
Cons: "Great! No improvements."
Pros: "Crew was awesome, warm, welcoming friendly and accommodating. We had the opportunity to use their new TV system and it was 1000% better than the other screeens. I didn’t pair my phone but I don’t think I could have watched Netflix like I wanted to."
Cons: "Teleportation would have been better but jet blue is great for now."
Cons: "Landing took almost an hour circled back to Rhône island 3 times. Staff was beyond rude . Worst flight on jet blue ever"
Pros: "The crew was polite and amazing; so helpful."
Pros: "Early arrival"
Cons: "Not the friendliest crew however I empathize with them for the s**t they put up with"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "It was great and easy."
Cons: "1 hour late with no explanation. Missed my bus connection in Boston"
Pros: "The best"
Pros: "The entire traveling process"
Cons: "Nothing at all"
Pros: "Everything was on time and I slept the whole trip."
Pros: "All employes from the ground in FLL to the in flight attendants were great."
Pros: "There was turbulence and the pilot warned us ahead of time and he was so nice and so funny!"
Pros: "Plane was nice and clean"
Cons: "Flight was late"
Cons: "The TV had a short so I could not watch any channels."
Pros: "It was fast and got there on time"
Cons: "Wi-Fi was poor"
Pros: "The boarding process was quick and painless and we left the gate quickly which I always like!"
Cons: "The tv screens on the plane didn’t work at all. I believe you could watch the movies that were being shown but most everyone I saw was just watching the previews on repeat for three hours or had turned off the screens. It’s not a huge deal for myself but I have a two year old and those TVs in the back of the seat are a total life saver- but only when they work."
Cons: "We had booked our flight well in advance (oct 2017). Six travelers sitting in one row. Day before checked in through the jet blue app and our electronic boarding passes had our seats confirmed. Next day check bags and print boarding passes and our seats are all changed and everyone is separated!"
Pros: "Crew was very pleasant and helpful"
Cons: "Delayed flight and confusion trying to board the plane"
Pros: "Everything was fine except that the video screen was flickering a lot and made it difficult to watch."
Cons: "The video screen."
Pros: "Non stop flight."
Cons: "Crew was not very friendly. Even though I made a point of letting them know I was hard of hearing, and that I could not hear the announcements, they did not let me know what was said. I have traveled on several airlines over the past couple of years, and they are all accomadating...except JetBlue. Also the flight attendant constantly bypassed me...drinks, snacks, even trash pickup. I had to get his attention and there was a passenger sitting next to me that he spoke to at length."
Cons: "Overhead reading lights didn’t work, my partners tv didn’t work, the movie I had was only in Spanish and the overhead bins were too small and had to gate check my bag Sloppy plane maintenance by JetBlue Not worth the extra money to sit in extra leg room seats over$120 for two of us"
Pros: "Entertainment great and staff as usual"
Cons: "Delay after Delay poor communication. Gate info not updated One delay two hours for one flight attendant on different flight from Bahamas and didn’t board there yet crazy"
Pros: "Great pilot...great landing"
Cons: "Stupid people"
Pros: "good leg room, snacks, pleasant flight attendants"
Pros: "pleasant polite and arrived early!"
Pros: "TV and plenty of space"
Cons: "Charge for baggage"
Pros: "Food and services"
Cons: "seat location....request to allot side seat during return journey Please"
Pros: "The takeoff and landing were very smooth"
Pros: "The chips were great."
Pros: "The Popcorners were fresh."
Cons: "Once again, Jet Blue did not let us check-in online because we had purchased tickets through a travel site. And although the partner with Azul, they claimed that they could not check us through to our final destination. Coming home, Azul did this for us without issue. Gates E-9 and E-10 at Fort Lauderdale are a disaster waiting to happen. There is inadequate separation between the two gates to allow efficient boarding. When the flight out of E-9 got delayed, they ended up boarding two flight at the same time. Boarding announcements dd not specify flights and it became a huge snafu. The crew did not try to change it - they plowed ahead ignoring the confusion they were causing. On board, the movies did not run smoothly - one was restarted three times. I have tried to book on Jet Blue firt in the past. My last three experiences are making me rethink this."
Pros: "Seat pitch, entertainment including free WiFi, snacks and drinks"
Cons: "My electronic boarding pass would not load on my phone right before boarding. It had loaded fine at check in. Had to get out of line and have attendant print paper pass."
Cons: "They never charge for luggsge"
Cons: "I did not like the fact that the ticket window does not open until 5 am."
Cons: "Not announcing or enforcing the boarding groups"
Pros: "A lot more for your money."
Pros: "Space was well worth paying for. On time departure and arrival always a plus. Nice clean planes are wonderful."
Cons: "Boarding area in FLL very noisy and congested. Can't hear announcements."
Cons: "Horrible landing. TheThe plane dropped drastically at one point I thought wevwer going to have a crash landing."
Pros: "In a world where airlines openly demonstrate their hatred of customers, JetBlue is the welcome exception."
Pros: "Clear announcements, nicely stated mask rem8nders, center seats open"
Pros: "Very clean, kind w mask instructions, like boarding back to front"
Cons: "Broken tray table literally off its hinges and unusable."
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Good organization, good hygiene, polite crew."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "Lift off and landing was excellent"
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "Wifi didn't work"
Pros: "Food, timeliness, comfort"
Cons: "Not sure"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "WiFi didn't work"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "Good seating, great food, good service."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."
Pros: "Convenience. Smooth ride. On time. Great staff."
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Pros: "On time, staff, and overall service"
Cons: "No complaints"
Pros: "Food and nice crew"
Cons: "No tvs and bad WiFi"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "The TV selections"
Cons: "Change d for WiFi. Cheap"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Pros: "Super smooth takeoff and landing. Great plane, more legroom than other airlines."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Very professionals"
Cons: "Boarding in LA was. Mess"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Cons: "No tvs."
Cons: "All good"
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "Same as above"
Pros: "Good selection of movies available, but right half of touch screen was broken..."
Cons: "Flight departure was delayed almost 30 minutes for "baggage," but Delta still managed to leave many passengers' luggage in Amsterdam. Desk agent guaranteed baggage delivery within 24 hours. 4 days and 3 airports later, my bag reached my hotel. Fly Air France instead. The food is better and they won't lose your luggage."
Cons: "Family of 6 with 3 minors. Could not sit any of us together."
Pros: "Everything about my trip was exceptional!"
Pros: "Seat cramped"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Pros: "Nothing, we had to deplane."
Cons: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Pros: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Pros: "Did not experience food or entertainment"
Cons: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Cons: "Had to drive 100 miles to catch second leg of trip."
Cons: "Six “10 min delays” that led to a 1 hr plus delay"
Cons: "Check in for AA at DCA was terrible. Everything else was great."
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Our audio did not work for movies. The food was super cheap"
Pros: "Nothing really, very upsetting start of a vacation."
Cons: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Pros: "There was surprisingly a great amount of legroom"
Pros: "Outlets, great entertainment choices, quick boarding"
Cons: "Food was not good at all."
Pros: "Staff was polite and friendly. It was a great experience!"
Cons: "Delay. Old airplane with sewer smell in back. Not a great experience."
Cons: "Completely ignored for beverage service"
Pros: "It was a good flight back to DC."
Cons: "Shaky landing."
Cons: "Sat on the tarmac for 35 minutes without a single announcement as to why there was a delay."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Honestly I enjoyed every little moment. I haven't traveled to Atlanta in 9 years and let's say traveling with AA is great. Starting from the check-in up until baggage claim in atl. Everything was speedy! I'm so happy that I went with AA I had a spectacular arrival."
Pros: "Allowed us to pre-order with our daughter who needed our support."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "It's fine, you know what to expect."
Cons: "No entertainment; no TVs, no music."
Cons: "Allowed me to take earlier flight"
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "Very affordable! Traveling can be difficult, especially from Chicago O'hare - one of the busiest airports in the country - but everything was made easy for me and was a breeze!"
Cons: "No complaints here!"
Cons: "It was freezing."
Pros: "Everything was good or better."
Cons: "No dislikes"
Pros: "On time"
Pros: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"
Pros: "todo muy bien"
Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."
Pros: "All of it"
Cons: "America Airlines...worst service and just a horrible experience"
Pros: "Everyone was amazing. Helpful. Kind professional"
Pros: "Trip was quick bags came quickly also and everyone very nice!!"
Cons: "Cost of everything in airports!! Ridiculous!!"
Pros: "Business Class seat"
Cons: "People using forward lavs"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Pros: "Rough landing"
Pros: "Monica the attendant at the gate was SUPER cheerful! She had a smile on her face and was funny too! She did a great job,"
Cons: "Flight attendant crushed my backpack"
Cons: "Bigger seats"
Pros: "That we eventually got there"
Cons: "Flying a different airline. The crew is always great, but I’ve never been on a United flight that left on time. And their economy deals are terrible"
Pros: "Great crew"
Cons: "Had to wait to board"
Pros: "Boarding was slow because the flight was sold out."
Cons: "Slow service. Poor loading and unloading."
Pros: "On time"
Cons: "Was delayed for an hour"
Pros: "We landed safely"
Cons: "United continues to blame “ATC” for ridiculous operational delays that other airlines flying the same routes don’t seem to have"
Pros: "Friendly and helpful crew, seats were newer and a bit more comfortable than my other United flight."
Cons: "Everything else, delays on top of understandable weather delays, slow boarding, poor snack and drink options,"
Cons: "UA lost 4/4 ski bags through our connecting flight in chicago - which resulted in us having to stay at baggage claim until 1:30am EST. We needed our ski's to ski the day we landed - and had major headaches due to this issue."
Cons: "No food or snack on first flight in the morning"
Pros: "Excellent crew and snacks, we were on time, actually arrived early in Boston."
Cons: "The strong exhaust fumes while in the gate was really uncomfortable. It finally cleared once under way but 10 minutes of breathing it was not pleasant."
Pros: "Crew was excellent"
Pros: "Boarding went well and all agents and crew encountered were very nice"
Cons: "in flight entertainment through personal devices didn't work very well. Needed to use United wi-fi, and watch on United app. Great idea, but wi-fi kept cutting out."
Cons: "18 mini pretzels. really?"
Cons: "A 3-hour weather delay was discouraging because it happened incrementally over 7 or 8 different announcements--each time getting later. One or two would have been reasonable. The seats are tiny and there isn't really enough leg room even for me at just 5'5" tall."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "It was ok"
Cons: "Too much confusion on seating...people were moved because of double seating then I was asked to move I seat back. I only agreed so the parent could sit with his two children"
Pros: "Bumpy but spectacular ride through a thunderstorm on descent."
Cons: "Flight assistants were not particularly helpful with our baby. Same complaint about baggage, but on this longer flight, why make us pay extra for food and entertainment too?!"
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "Flight attendant was nice"
Cons: "Three hrs late. Direct tv for 1st class was non existent. Gave us a bag of chips as a "premier snack""
Pros: "The flight was as comfortable as can be. I really appreciated the great cup of coffee brewed. This was the 2nd and final segment of an overnight itinerary. What else can be said?"
Pros: "United doesn't care about you or any of their customers. Charged me extra fees for luggage then lost my stuff and tell me to write your home office. No thanks but I will let people know how little you care and how poorly you treat your customers. Sorry I flew United!"
Pros: "Good staff."
Cons: "Couldn't change flight and it was delayed."
Pros: "I was upgraded to an economy plus seat, which was very comfortable. I often fly late at night and find it difficult to sleep on the plane, but in my upgraded seat I was asleep within minutes of take off!"
Cons: "I had some difficulty when checking my bag and did not find the additional services agent particularly helpful. All ended well, however. I also would have preferred a headrest screen rather than personal device entertainment, but did appreciate the option to watch a movie."
Pros: "I didnit like The flight to be 3 hr late. The last hr waiting on The plane to depart No wątek or snack"
Pros: "Very rough conditions into BOS, pittsfield did great job."
Pros: "I was wirried about making the connection. Enddd up with an hour which was ample."
Pros: "I didn't board this flight- the luggage took 40 min to come out and then I needed to go through customs and security."
Cons: "Poorly planned connection- not enough time to make connecting flight. Very poor customer service at travel assistance desk as well."
Pros: "Loved the announcement guy, professional w/ a sense of humor he was funny"
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Pros: "the pilot gave regular updates due to the delay. he was audible just as frustrated as passengers. but it was out of his control and his updates were appreciated. they let us off the plan instead of forcing to stay on for over 2 hours. offered free in flight entertainment for the inconvenience of the delay. it was a nice gesture."
Cons: "the choice of snacks. the delay the flight was over booked."
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Comfortable seats, decent drink options"
Cons: "Boarded late. There were no seats at the gate so everyone had to just stand around waiting to board. No announcement or apology. Took 25 minutes after we landed for the first bag to come down the chute at baggage claim. My first class dining options were chips, pretzels, or a banana. Short flight but still."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Cons: "Massive delays Zero leg room Waited forever to board then waited for four passengers for an hour. Hated the overall trip and flying with United."
Pros: "The promptness on the flight -the friendly crew - arriving on time means the most, also the flight itself was smooth"
Cons: "My seat was so tight. No leg room."
Pros: "not a damn thing"
Cons: "Weather delays are a typical part of travel. What's not typical are 5+ hour delays and sitting on the tarmac and watching your connection take off without you. First Class seats morphed into Economy center seats the next day, with nary a hotel room in sight. Thanks for nothing."
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Pros: "Delayed a lot"
Pros: "On-time flights"
Pros: "I didn't like anything about it, they will overturn a half hours late, with the excuse "waiting for aircraft"... My first flight was delayed for over four hours, I had to sleep in the airport, terrible company to do business with… Will tell everyone not to use United ever again"
Cons: "Flight worth almost 3 hours late, there was really no reason to be late, they texted at 5:00 in the morning saying the flight was already two hours late on the flight wasn't supposed to be until 5:40 PM. Bad planning, seems very disregarding to people's travel plan, and careless about the whole situation. I would expect at least some courtesy food or the offering of airlines miles points for the late flight. Selfish!"
Pros: "The little waffle cookies you gave away were terrific. I really liked the boarding process with the different lines for each zone."
Cons: "I was not able to view any of the in flight movies because of an error."
Pros: "Same as above, same plane even. Crew were friendly and helpful."
Cons: "Plane was extremely cramped."
Cons: "More options for Food (snaks and drinks)"
Cons: "My precheck info was put on my minor child’s ticket by kistake so I couldn’t go through the Pre check line."
Cons: "WiFi would be nice."
Cons: "Chairs were slightly uncomfortable"
Cons: "Flights are always late with communication. Constantly delayed flights"
Cons: "Rude service"
Cons: "The staff...the outrageous bag prices!!! Horrible Airline personnel encountered, so unprofessional!!!"
Pros: "Cheap, you travel from point A to point B"
Cons: "They don't even serve water!"
Pros: "Everyone was friendly and helpful."
Cons: "Little turbulence coming out of Denver, but that happens a lot."
Pros: "Title says it all!"
Pros: "Garbage airlines."
Pros: "nice ppl"
Cons: "Big delay no good"
Pros: "I'll repeat"
Pros: "Very uncomfortable, otherwise acceptable"
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Cons: "7 hr. In-announced delay"
Pros: "My seating upfront amazing , baggage claim was easy"
Pros: "The pricetag"
Cons: "Everything else...terrible"
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Pros: "Friendly staff"
Cons: "Need to pay for snacks"
Cons: "Was never told you had to pay for bags either $30 to check and $40 to carry on!!!! I wouy have chosen another airline!!!!"
Cons: "The fact I got treated like dirty so that's awesome."
Pros: "Very smooth from start to finish"
Pros: "Several pieces of luggage came out of the plane and onto the conveyor soaked in what appeared to be hydraulic oil."
Cons: "Ruined luggage!"
Cons: "An 8hr delay, for a small emergency light part. Missing a day of work."
Pros: "The speed and leg room."
Cons: "Plane seemed much noisier than competition."
Cons: "Passenger should have one carry-on for free"
Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"
Cons: "Delays was really bad small plane took an hour for them to let us have our bags."
Pros: "I like nothing"
Cons: "No free drinks or snacks"
Pros: "From start to finish....my trip was fantastic! I will travel on Frontier Airlines anyday. Thank you"
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Cons: "Nothing was wronf5"
Pros: "It felt clean."
Cons: "Surprise charges for seat assignments and outrageous charges for carry on luggage. Uncomfortable sears with no leg room. Too many announcements, ads spoken through intercom."
Cons: "Everything. Maintenance issue. Debording in Austin. Seat confusion. Never again!"
Pros: "5 hr delay..."
Pros: "That I got to denver"
Cons: "Everything else"
Pros: "The cheap fare."
Cons: "Paying for luggage that I carried on. Paying for every drink, except water. Paying for snacks."
Cons: "Charge me 65 for 1 bag"
Pros: "Snacks & drinks included."
Cons: "The cost of baggage but on the other hand the airline fare was so inexpensive that in reality the trade off was worth it. You must a strategic packer when flying Frontier."
Pros: "Felt like u were in a sardine can !"
Pros: "Staff was friendly"
Cons: "Plane was late."
Cons: "i wasnt able to even fly"
Airlines flying to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Massachusetts
Masks required on board, masks provided on flights to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights to Massachusetts
Testing for antibodies, testing for symptoms for flights to Massachusetts
Waiving of change fees. Search flexible flights to Massachusetts