Cons: "Had to check carry on and then go to baggage carousel delaying my getting out of the airport"
Pros: "In this age of very tight seating. JetBlue still manages to offer a better seat, a happy and efficient crew and good service at the airport ."
Cons: "I’m a short, average weight woman that felt the space in the bathroom was impossible! There were only two bathrooms for the whole airplane, used both once and I could barely fit in it."
Pros: "The flight was shorter than expected"
Cons: "It would have been better avoiding a delay but the crew arriving in time to the plane and another 20 min delay in the plane after leaving the gate"
Pros: "I liked that we were offered to check our carry-ons at the gate."
Cons: "The plane was too hot. When it is that full you could turn up the air."
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "It was overall good - 30 min delay. Can’t rate food or entertainment as I didn’t eat or use tv."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I liked just about everything on the flight- the professionalism of the flight crew, the fact that the flight boarded on time (slight delay after boarding, but I understand and the delay wasn't long). We still made it to Orlando on time."
Cons: "I volunteered to give up my carry on at the request of the check in attendant, only to realize after boarding, that there was ample overhead space. This resulted in a longer wait at baggage claim (the very thing I was trying to avoid)"
Pros: "The crew was excellent, super nice and kind."
Cons: "For the ones who don’t have “even more space” is very difficult spend all the hours. The legs hurts! Also, the organization at the moment of boarding. Omg!! If we have a group letter respect that and wait, the security people as to work on it. People need to understand that they have to respect the rules. No everyone stand up and doesn’ let you get in because they are in the middle. Security has to work on it."
Pros: "Cheerful, efficient service. No hidden costs. Free gate to gate WiFi. Comfortable seats. Never flown them before and they are now at the top of my list."
Cons: "Nothing yet."
Please see previous review. The most uncomfortable airline seats I have ever sat in, and I travel a lot. Forward of vertical, ugh. I will recommend people avoid your airline it was so bad. The rest was good, crew and timing etc.
Cons: "There were several gate changes and delays. My boarding pass gate information did not mirror the gate information on the terminal screen. When I asked the AA employee at the counter to verify the departure gate, he was extremely rude. I understand gate changes and flight delays may be expected, but it made for an awful experience."
Cons: "they filled the plane. Every seat. Even though there has been covid-19 fears. No other company has started this"
Cons: "People seated in front of me disregarded wearing their mask during the flight."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "Food options were good. We got 3 meals."
Cons: "I paid $70 for what I thought was Updating my seat to bulkhead section and it ended up being for me just selecting my seat. Epic fail."
Cons: "If delay to much pls let customer out of plane"
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Pros: "I have never experienced as smooth a landing on both legs of the trip. I’ve never flown American before and in comparison to other air lines I think they must have the most experienced pilots. Everything else was equal in quality to other US airlines I’ve flown, the usual stuff on long distance flights - but I felt the staff were a notch above the others as regards friendliness and helpfulness. I had a very smooth trip, no delays or problems. I will fly with them again."
Cons: "Bathroom on the plane could have used a good cleaning."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "Nice staff"
Cons: "Cleanliness. There was a ton of garbage in business / frost class back pockets. Seats were dirty. Tray tables were dirty. Not the best entertainment options."
Pros: "on time"
Cons: "cramped, no overhead space due to "backpacks and jackets" on inconsiderate passengers"
Pros: "Timeliness, professional staff and crew"
Cons: "Less cramped airplane: there is nothing wrong with the plane itself but every time I have travelled this route the plane has been completely full (this time it was even oversold) so a bigger plane would help"
Cons: "Such a short flight, not a lot of time to pass out snacks or beverages. The attendant went right past me when passing out water."
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Pros: "My bag actually made it to my destination before I did. I also managed to modify my flight on the United app to a better one than the customer service provided."
Cons: "no accommodation or food vouchers offered. If I didn't have a smart phone to shop around, I would have been subject to price gouging of local hotels. I was quoted $399/night at one of the generic hotels advertised at the airport kiosk."
Pros: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
Cons: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
Pros: "Everything was fantastic except I was a little squished; but I suppose that is to be expected on the economy flight. We did land later than expected but it ended up being just fine and I was able to connect to my next flight."
Pros: "Can’t think of anything nice to say..."
Cons: "On a cross-country flight from San Francisco to DC, you would think United could provide more than one snack option that is void of any nutritional value, and perhaps they could provide alternatives for their patrons with allergies. Is fresh fruit really too much to ask for on a 6-7 hour flight??"
Pros: "The flight attendants might not even have been there. They did NOTHING!!!"
Cons: "The Crew never said a word. No offer of water, food or anything. Seats very uncomfortable! Best thing it was a direct flight."
Pros: "Ticket was bought for my son and he missed the flight due to a vehicle accident involving him."
Cons: "Ticket was bought for my son and he missed the flight due to a vehicle accident involving him. Due to this unforeseen accident and the policy there is no way to recover or exchange part of the price to apply towards a future flight. The airline charges you to even speak to customer service."
Cons: "Negative leg room, Hugh bag fees that were not stated in the original purchase"
Pros: "The employyees were professional and helpful."
Cons: "The flight was cancelled. Frontier will reimburse only a portion of the cost to rebook the fligh. I am on my own to pay for a hotel room."
Cons: "No on flight entertainment, which is a pain when it’s more than a five hour flight. Nothing was complimentary, a snack, drink, even a pillow. My seat didn’t recline and I wasn’t an exit row or in front of one or near a bulkhead. Weird. Paying for a carry-on is a pain too. Won’t fly Frontier again."
Pros: "Some questions aren't relevant to my flight. The pilot negotiated turbulence, and we arrived early."
Cons: "Space, shrieking baby for 7/8 trip. Can't recline, extremely small seats! Rude crew."
Pros: "My flight crew. Received call concerning my bag in Atlanta, although I was still in Denver."
Cons: "Long line to check in, anxiety about missing flight Had to pay for my carry on Missed my connecting flight, announcements were not clear Was told I to pay a rebooking fee for a flight two days later Frontier does not offer stand by Spent $285 with another airline to get to Atlanta on time"
Pros: "Flight was on time. Crew was great with a sense of humor."
Cons: "Seat didn't recline."
Cons: "I am a 75 year old female and I did not hear the overhead page for early boarding, as I am a little slower to get on the plane and would appreciate the extra time to get into my seat. When I went to board the plane (zone 3), another passenger and his girlfriend wanted to sit together and refused to move out of my window seat, even after I told the gentleman I paid for that seat, including extra ($6) for the window seat. I felt I was bullied me out of my seat that I paid extra money for and because then another passenger in the other row yelled at me to "sit down" so I would not hold up the other passengers from sitting down in their seats. I was forced to take the seat the gentleman's girlfriend must have had in the middle of the two other passengers in the other row across from where I was scheduled to sit. I know I could have called the airline stewardess but felt pressured to stay where I was because of the other passenger I had to sit next to who had yelled at me earlier. I wish there was more of an attempt to let elderly passengers board first."
Cons: "Not very friendly check in. Ended up paying for a seat that was quite uncomfortable. Seems like they trick you into paying for unnecessary things."
Cons: "1 hour delay with minimal explanation, no water for hand washing in bathrooms, tea and coffee not available, not standard weight requirements for checked luggage. These are all significant inconveniences."
Pros: "The crew was amazing and had a great sense of humor. The service -even though you have to pay for everything, even water- was exceptionally quick. Overall, it was an enjoyable two hour experience."
Cons: "I mean, it's Spirit, so you literally pay for everything. If I have to pay for water, might as well drink a beer instead and have a nap."
Pros: "Crew was friendly and efficient. We had a weather delay from thunderstorms and the pilot kept us appraised of updated departure time."
Cons: "Had to pay $30 extra for my 5 lbs of souvenirs that put my bag over 40 lbs."
Pros: "Not a thing."
Cons: "There was terrible turbulence from the moment we took off until we landed. It would have been nice to at least hear the pilot tell us everything was going to be okay."
Pros: "Agents were friendly, even though I know they are being slammed for the horrible price and ticketing structure set by corporate."
Cons: "$55 per carry on one-way is theft, especially since it has to be bought online prior to check-in. Being used to EVERY OTHER AIRLINE which allows for a complimentary bag. $220 extra for the wife and I was not in our budget. Seats also do not recline, have little cushioning, and the space between rows is VERY tight. Will not fly again."
Cons: "no notification that the flight was cancelled until I got to the airport; even then it was not listed on the board and had to go back through security and back to the ticket desk for them to tell me. They gave me no alternative but a refund, basically stranding me at the airport to get another flight. They hurriedly put it on the board, and then told me that the flight was cancelled due to the hurricane that they knew about at least 48 hours before, but still told me the flight was on time 12 hours before it was due to leave. Terrible customer service! Did not even offer to find an alternative for me! No help at all. This airline should not even be offered by you. I booked in March for a September flight because it fit into my itinerary, however the flight times changed dramatically 4 weeks after I booked which became a hardship as well. No one should ever book this airline...it's so called super saver only baits you, then charges $45 for a carry on and at least $6-8 for a seat, I can't say enough about how terrible this airline is. Everything from start to finish was awful."
Pros: "Crew was friendly"
Cons: "Flight was delayed by 5 hours, and all we got were biscoff cookies"
Pros: "It was my first experience and the last one as well. After paying for luggage and the most uncomfortable seats, price is exactly the same as flying with Alaska or SW. I was very exited to try to fly on bright and cool airplanes, but it did not worse it. I have heard nothing bad negative vibes from my co-workers about their experience. But I usually believe it after I see it with my own eyes. I have seen it now"
Cons: "in short, it felt like scam. Paying for everything, but ice. Thank God I've was free."
Pros: "The planes are new"
Cons: "Cramped seats that don't recline. Not even free drinks. Deceptive prices with $9 fare club prices that are actually $60 and different luggage prices."