Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to New Mexico
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 38m
The cheapest ticket to New Mexico from Buffalo found in the last 72 hours was $139 one-way, and $277 round-trip. The most popular route is from Buffalo to Albuquerque, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $139.
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Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
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Scores according to KAYAK customer reviews
Pros: "It was not a full flight"
Cons: "The flight crew ... they were not attentive at all."
Pros: "Crew was good"
Cons: "Food options would have been nice"
Pros: "The crew was dressed up for the holiday which was really fun. They were very relaxed and professional."
Cons: "The plane wasn’t full, it would’ve been nice to have the option to move to a different seat."
Pros: "Very friendly staff. Very convenient layover switch at airport."
Cons: "Little personal space in seating. No video monitors— need to use own cellphone to view videos. Need to pre-order meals if you want them."
Pros: "Great legroom"
Cons: "A crew member apparently thought I wasn’t throwing my trash away quickly enough, so he very roughly reached through my legs to get it. It was super inappropriate and made me feel really uncomfortable. He should be reprimanded. Makes me feel unsafe flying on Alaska."
Cons: "One of my better flights on Alaska. The chicken sandwich was very tasty, the crew was great, they made sure I had what ever I needed. Water, coffee, food & more than once"
Pros: "Quick boarding"
Cons: "More seat room"
Pros: "25 minutes early! Amazing."
Pros: "Clean airplane. Great Alaska Airline app for managing flight."
Pros: "This was my first flight on Alaska Air. Free carryon and free movies, along with cookie snack and two passes from the drink cart were all appreciated. Flight attendants were pleasant, luggage was waiting for us in the baggage claim area by the time we got there!"
Cons: "Seats were not all that comfortable, although they did recline a bit, and we had quite a little outdoor hike to get from the gate in Portland to where our plane was parked."
Cons: "Had to take bus to plane. Waited a long time on bus before it headed to plane. Male attendant spoke so fast he was not understandable."
Pros: "Quick boarding and polite staff"
Cons: "Small and uncomfortable seating. Small windows with no pull down cover"
Cons: "Had to deplane cause your pilot exceeded his flying hours. Can be easily avoided if you have better management and not cutting things so close."
Pros: "The staff was so polite and the plane was clean"
Cons: "The seats are a little tight but it’s ok for a short flight"
Cons: "Delayed waiting for pilot of the next flight, seat controls didn't work properly."
Pros: "Nice movies Comfortable seats"
Cons: "Noisy air con Seat not reclining Headphone jack not working No storage space"
Pros: "Newer plane Early takeoff and arrival Smooth flight and good food for purchase"
Pros: "Seeing me seated next to a young person big enough to need more than one seat (couldn't lower the arm rest), a flight attendant found another seat for me without me asking."
Cons: "If a person needs two seats, maybe they should buy two seats. The streaming movie only came it fitful bits, far inferior to previous provided screens. It also took about twice as long to play as a result. And of course, checking a bag should not be an additional cost, nor should a meal on long flights."
Cons: "Not being able to sit in my preflight seat I had selected"
Pros: "Most of it was fine."
Cons: "Seat size and proximity is uncomfortable. A flight attendant was somewhat rude, which the couple next to me even commented on."
Cons: "Old airplane, ripped seat backs,"
Cons: "Cramped seats, no TV slow wifi service no snacks. Yikes"
Pros: "Service, flight and boarding was great. I had a good short flight. I liked the Starbucks coffee options. Everything was on time."
Pros: "Alaska staff customer service"
Pros: "Comfort, kindness of staff, on time and luggage so fast! Thank you."
Pros: "I liked almost everything. The staff was incredibly nice and attentive and all around chipper."
Cons: "The seats lack sufficient padding on the butt area. It was great that there is enough leg room, but I heard others complaining that their bottoms hurt after a pretty short flight. Other than that all was great!"
Pros: "Easy procedures and seat options. Helpful staff. Quick flights."
Cons: "Couldn't get gogoinflight to work following directions on the card."
Pros: "Super flight attendant"
Pros: "Very Happy with Hot food"
Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"
Pros: "It got me to my destination"
Pros: "I was able to try a red wine from Walla Walla for free"
Pros: "Left 5 min early and got in 40 min early!"
Pros: "Fast service, very professional and great customer service! Overall, a very pleasant flying experience."
Pros: "It left on time and arrived a little early. Flight crew was friendly. We got a great deal also"
Cons: "Its economy, so the normal things"
Pros: "Service was professional and accommodating"
Pros: "The people are most helpful, cheerful. Some confusion about the gate. The plane was clean. I would fly with Alaska again. Free checking of a carry on due to ful flight very nice."
Cons: "There was confusion about the departure gate. For an older person, gate changing in Seattle is not easy."
Pros: "Was a short flight but sweet better than delta and horizon... My"
Pros: "Nice room"
Pros: "It was well worth it to wait for another flight. I believe this was a newer plane, it was exceptionally more comfortable."
Cons: "Cannot complain about anything on this flight."
Pros: "On time, smooth flight, boarding was efficient, lots of places to plug in electronics at gate."
Pros: "all and all,it was a pleasant flight,--seats were comfortable-nice flight-attendants-courteous and considerate pilate and crew"
Pros: "Flight Attendant Cindy was so sweet and polite."
Cons: "Getting kneed in the back by the person sitting behind me."
Cons: "Passenger in window seat took 11/2 seats. Flight was full so there was no sense complaining Very uncomfortable on a 5 hour flight."
Pros: "Staff was friendly, plane was clean and comfortable, and departure was on time."
Cons: "Boarding was a little disorganized - not due to the Alaska Air staff, but the space is a little awkward. The desk staff would announce the different times for boarding various categories, but it was hard to actually get in line because everyone was crowded around the area to line up, so those in the back could not get to the actual line."
Pros: "Leg room and large overhead bins. Offered to check our carry on at the check in counter for free."
Cons: "Suggest boarding the plane in 3 main groups instead of 2."
Pros: "Leg room is better than other airlines, great crew at GDL ticket counters, complimentary tamale (though not the best, they were good and it was a pleasant surprise), complimentary beverages, charging outlet, plenty of bathrooms (3), overall great experience."
Cons: "Two flight attendants were talking at the back of the plane. They were loud and unprofessional. Nothing racy, but joking about things like life vests and the plane going down is not something I enjoyed hearing. Just keep it professional and lower your voice. Other than that, all was good."
Pros: "Crew was great, the seats are never comfortable"
Pros: "Great crew."
Cons: "As always, the seats in basic economy are as small as possible without actually being standing room only. I'm 5'7" and my knees are only about an inch from the seat back in front of me."
Cons: "Great flight"
Cons: "crj900 from BUF-MSP is a wreck. worn out, uncomfortable seats, cold air coming from floor toes were numb for about 20m after flight. Flight delayed, missed connecting flight, lost comfort+ upgrade I paid for. No excuse for pitch in main cabin on 737-900 ER."
Pros: "Nothing remarkable"
Cons: "Delta was ordinary"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Cons: "2nd Delta flight on the same day that was delayed. This one only 44 min."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Cons: "Unacceptable delays"
Cons: "Boarding was a little confusing with seats not being assigned ahead of time"
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Pros: "It was on time"
Cons: "Plane too cold."
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Cons: "Very uncomfortable seating"
Pros: "Easy boarding nice clean and spacious, I am tall so it is sometimes difficult to have enough space in aricraft. Staff was very nice, polite and helpfull during the long 12h flight, very nice job indeed!"
Pros: "My upgrade and breakfast were fabulous!"
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Good flight."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Staff very courteous and professional"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Pros: "Friendly crew."
Cons: "Minimal leg room; seat didn’t decline, delayed by 40 minutes."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
Pros: "to their Diamond Medallion customers"
Pros: "the service in general very nice"
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Pros: "Comfortable temperature in cabin!"
Pros: "Staff was courteous, flight uneventful but that's a good thing!"
Cons: "Long flight, difficult to sit that long (3 hrs plus)"
Pros: "The airline did not disappoint and the customer service were very professional"
Cons: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Loved the new aircrafts, the flight attendants were friendly and attentive. We landed 40 mins earlier than expected, the captain really sped the whole way and I didn't feel a thing!! The landing didn't even feel as though we were speeding...one of the best flights I've ever had (Jessica England) thank you!"
Cons: "Food options, early morning flights I get you're not going to have real food, but can there be an option to purchase a bagel with cream cheese or croissant, something other than a snack box. I understand the flight is under 3 hours so certain foods aren't available but Delta you upgraded everything else. I enjoy the Tapas box for those that are vegan, kosher, gluten free, etc....PS-the bathrooms are smaller"
Cons: "Delayed because the airline misschdduled the pilots!! We had to wait for pilots to come to the plane... while one the plane"
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "The crew was nice but seemed super stressed out."
Cons: "The plane was old, no entertainment was provided, tight space with little leg room and our plane departed late."
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Pros: "Delayed flight so water and snacks distributed before the flight"
Cons: "No issues"
Pros: "Flight got in early. Attendants were friendly. Entertainment on board was great with lots of options."
Cons: "I wished they offered snack boxes for purchase on short flights."
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Pros: "Excellent flight. Nice new aircraft."
Pros: "We were delayed due to weather and Delta brought a cart of snacks and drinks over to the gate for us."
Pros: "Flight was very smooth, and crew would actually smile. Coach Sears very cramp."
Cons: "Poor intercom. Could not hear pilot's announcements. Gate staff not very friendly. Sears assigned while boarding...didn't know until then if my wife and I would sit together."
Pros: "Entertainment on seats"
Cons: "I sat in seat 12A- the window was so hot it was burning my arm and I was extremely hot. Not sure if it’s from the engine heat or sun but it’s probably a mechanical issue that the 737 should address. Horribly uncomfortable trip."
Cons: "The gate was occupied when we landed on schedule."
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Pros: "ABSOLUTELY NOTHING"
Cons: "Flight was delayed over 3 hours because they had No crew to operate the flight! Such poor customer service on Americans part as well. No answers and rude agents when you tried to ask any questions"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Pros: "It was on time!"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Pros: "Nice crew"
Cons: "Zero entertainment - no screens, no wifi, no plug ins for phones/computers - poor!"
Pros: "Crew was great from checking in to the flight attendant and cockpit."
Pros: "Excellent crew."
Cons: "Seat 2L rocks back and forth every time person in seat 1L moves. This was a day flight ORD-LHR so I wasn’t sleeping but I could see how that would be annoying if I were."
Cons: "This leg of my trip went off without a hitch boarding and crew were very professional."
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "Yes the flight was slightly empty so I had a ton of room!!!!"
Pros: "Price, entertainment, direct flight"
Cons: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
Pros: "Getting off the plane"
Cons: "3 hours late flight- customer care very insensitive and unhelpful"
Cons: "Flight was delayed twice, plane was old and dirty in need of maintenance. We had Hard landing and had to unboard onto a people mover. Thankful it was a short flight."
Pros: "Old plane with new seats. The exit row window seat — which they rate as a preferred seat was terrible as the exit door sticks into the plane and takes away your room. And the seat doesn’t recline - they forget to say that."
Cons: "New Airplane"
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "Plane was surprisingly spacious in coach and very clean."
Cons: "They seemed to have entire plane boarding in group 6. Hardly anyone boarded in groups 1-5, and when they called 6 the entire gate area lined up."
Pros: "The gate was close to security, quick embarkation, departure on time, kind and professional service, decent size aircraft and overhead bins."
Cons: "Kind of dated, wifi didn’t work."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Pros: "None of the experience was pleasant"
Cons: "First flight was delayed causing us to miss the 2nd flight and we ended sleeping on a chair at the airport waiting for a morning flight. AMERICAN AIRLINES didn't even have the decency to put us in a hotel for the night due to their delay. Then they added a 2nd lay over which was delayed for hours also. Traveling was to visit my mother who had cancer and I was sick so this made the trip even more distasteful."
Cons: "It was very cold on the flight, even with the blankets we were given."
Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."
Pros: "Luggage made it without being stolen"
Cons: "Too many delays.. 2 of the 3 flights were delayed and I missed my original connecting flight in Miami"
Cons: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "The flight to Washington was fine. It was the flight back that I have issues with."
Cons: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Pros: "Everything was great about my flight from Buffalo. Friendly people, easy boarding and flight was smooth as I expected."
Pros: "On time and very professional"
Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"
Cons: "No WiFi"
Pros: "Eveything ran smoothly"
Pros: "Left and arrived on time. Crew was friendly and professional."
Cons: "Passengers are packed in like sardines. All carry on bags must be checked at the gate as the overhead bins are too small to accommodate anything except a small personal bag or jacket."
Pros: "Surprisingly the seats were not cramped as on other airplanesI have benn on"
Cons: "I wished there was no delay in Miami each way. Miami to Washington an overcrowded runway caused the delay"
Cons: "5 hr delay"
Pros: "Flight was on time and boarding went smoothly."
Pros: "Everything from seat size, staff, free wifi etc"
Pros: "The cordial treatment by the crew members"
Cons: "Not enough air conditioning, it was too warm on both flights. The foid could be better"
Cons: "The flight was cancelled. this is the third flight that has been cancelled to this destination. I waited for 7 hours in the airport and caught a flight on stand by. Because this has happended to me before I knew how to get a stand by ticket right away even though I was scheduled on a flight for later that day. Much later."
Pros: "My flight was late leaving buffalo ny which caused me to miss my connecting flight in Phl.... Never once was this delay communicated to ONE person sitting at the gate in buffalo. I even asked the attendant in buffalo if the plane was present at 1:10 pm and he responded that it would be landing in ten minutes. We were scheduled to board at 1:16 although I am highly disappointed to have gotten home 2.5 hours later than anticipated...communication is my biggest complaint here."
Cons: "See above"
Pros: "The attention from the staff during the flight,was excellent."
Cons: "I'd didn't like that we'd had to pay 50 dollars for a medium size luggage,when other passengers have,slightly smaller suitcase,a carry on a lap top or big purse."
Pros: "Crew was nice"
Cons: "Someone opened nail Polish on the plane and I wish the flight attendants would have addressed it because it was horrible."
Cons: "After paying for a seat upgrade when I booked the ticket, I was forced to pay a second upgrade fee just to sit only 12 rows further back than the seat I paid for. The excuse given by the airline was that they had changed planes and the new plane didn't have a seat 13F. Instead, the equivalent was row 40. I was told that I could pay more and more up to row 25, but that all the lower rows were full. When I asked the service rep to refund the difference, I was told I had to fill out a form online. I was told there are no humans with whom a customer can speak that can process a refund."
Pros: "The food"
Cons: "Crew and the fact that they lost my bag"
Pros: "Claudia was wonderful, I would love for more flight attendants to have her cheerful attitude."
Cons: "My snack was mini pretzels"
Cons: "Disastrous rescheduling"
Pros: "We didn’t crash"
Cons: "Everything. No charging no entertainment food was awful. Few was meh. But you sure got your money didn’t you"
Pros: "Crew was excellent. Seats are small"
Cons: "Nothing. It was it is."
Pros: "Big selection of movies if you have the United app."
Cons: "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
Cons: "Several delays for maintenance and then plane in our gate when we landed"
Pros: "My baby and I slept the entire flight."
Pros: "I enjoy the plus seats with extra leg room"
Cons: "I found your crew quite unfriendly"
Pros: "The flight got me to my destination"
Cons: "Flight was delayed by an hour, leg room was very cramped, we sat on the tarmac at O’Hare for almost an hour upon arrival"
Pros: "Flight was quick and uneventful."
Cons: "50 minutes wait on the runway in a very small plane. No room for carry ons"
Cons: "Landing was scary & hard Crowded & hard to get attendants’s attention"
Cons: "my reservation was cancelled by united with out checking with me."
Pros: "Nice flights attendants"
Cons: "This is not how business class sshould be"
Cons: "Overbooked, delay in de-planing and getting luggage"
Pros: "The crew was nice, quick check ins and boarding. They were very accommodating during the flight."
Cons: "Although it was breakfast, not everyone wants sausage or the other option of fruit and yogurt. Meals should be offered in the literature provided by time, as in reality, if you're not going to sever the expansive US menu throughout the day. I was unable to order a salad at 9 am, regardless of being starving. Also I'm 5'1, there isn't enough leg room. Power outlets should not be a first class luxury, that is rediculous. We all need to charge our devices. TV should not come as an extra charge."
Pros: "I like the price and the time of the flight. Thank you"
Pros: "I liked that it was a fast flight arrived ahead of schedule."
Cons: "Seating was crowded."
Pros: "On time Nice crew No complaints"
Cons: "Pure sugar snack"
Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."
Cons: "Flight was delayed 1.5 hours due to a maintenance issue"
Cons: "The magazine Puch was nasty, the magazines old and sticky,"
Cons: "Severe delays. Disorganized boarding procedures. No internet."
Pros: "The boy who changed my ticket"
Cons: "My flight was changed and I did not receive an email or any notification. The woman at MIA airport was rude and made it known she did not care. She said it was canceled due to weather, but weather in Chicago was fine."
Pros: "Smooth boarding. Arrived at designated time"
Cons: "Really only a snack pack and water."
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Cons: "They cancelled my return flight when I rebooked through united online."
Pros: "We arrived safely"
Cons: "Very cramped leg room We also had mechanical problems and were delayed one hour."
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Pros: "The staff was great."
Cons: "Not necessarily their fault, but there was a lot of turbulence and at one point I hit my head pretty hard. Puddle jumpers are never for tall people. I do wish they made them just a bit more comfortable to walk through."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Cons: "Ok for a short flight"
Pros: "The boarding was quick and efficient. The crew was super friendly."
Cons: "The plane is old. It lacks entertainment amenities. Bolt Bus and Grayhound are luxurious in comparison to this United plane."
Pros: "I had a comfortable flight it was on time the people were congenial everything was good."
Cons: "Kayak did not notify me 24 hours in advance for my flight itinerary. I was a little disappointed in this."
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Pros: "Everything about this flight was satisfactory."
Cons: "Having to pay a baggage fee for the one bag I checked; lack of seat/leg room."
Cons: "The snack offering was not appealing. I understand nut allergy sensitivities but the option was poorly decided."
Pros: "On time departure and arrival. Luggage claim on time."
Cons: "Seats too small and i am a small build. No entertainment even if I paid for it. Always a line at the two bathrooms, need more."
Pros: "Very nice that my husband and I were upgraded to first class on this short flight. It was a short flight but we were very comfortable for that time."
Cons: "I'm very upset I left an item in the overhead bin and had customer service call over as soon as we realized, but they said it wasn't there. There's no way, it had to be there and they didn't look very hard. I submitted a claim and they still haven't found it."
Cons: "No beverage service, glass of room temp water, no ice"
Pros: "This was one of the top 5 worst flights. I have over 150k of miles logged. I will do my best to NEVER fly United again."
Pros: "I was in a wheel chair and the crew in the airport made my transitiins within the airport very easy"
Pros: "Plane was clean and crew was helpful and professional."
Cons: "Flight was not on time."
Cons: "Cat meowing loudly in seat in front of us"
Cons: "Dad services they don't care about the passengers"
Pros: "The flight attendents were attentive and did a great job."
Cons: "Customer service was rude to us about our carry on. It was fine on the way to Boston, but made to pay and check it on the way back. other customers had bags our size but we we're rudely told "you need to go pay for your bag that's it". The bag fit effortlessly in the top on the way there."
Pros: "Quick load and exit"
Cons: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"
Pros: "Price looked good at booking."
Cons: "Old prop plane was grounded 5 min. after our boarding time. Went to several gates to try to hop on another flight but nothing got me to my destination in time -- so a total loss. Tried to cancel by phone (line to gate service was 50+ people deep), and was told I couldn't cancel. Then was told I could. Then was told I had to call back! TOTAL LOSS. Refund is needed."
Cons: "United Airlines Flight 1493 Newark to LAX delayed by more than an hour so we missed the LAX connecting flight to Palm Springs. Because it was the last flight that night, spent 2 frustrating hours getting checked baggage so we could rent a car (another hour because of a very long line and one agent at Budget Rentals) which got us into Palm Springs at 1 AM. Gate agent at Newark said "good luck" - customer service agent at LAX was hopelessly uninformed. Exhausting, stressful, $$ experience!"
Pros: "Patrick- flight attendant"
Pros: "Nothing about it"
Cons: "Everytime I fly United there is ALWAYS a delay. I will never choose to fly United again. I had two flight which were both delayed, very upset about it."
Pros: "The crew was very friendly AMD nice"
Cons: "It would have been better if my chair reclined and that baby didn't cry my whole flight"
Cons: "Frontier seems to always have friendly staff"
Cons: "The ride was a little bumpy but all in all it was a good quick flight"
Cons: "Boarding ...seat...on time arrival and departure"
Cons: "Thanks , perfect , not a thing"
Cons: "I bought two return tickets from Orlando to Albany. Wed,March 6 and Sat, March 9. The 3/6 was cancelled. I was never informed. After 3am trip to the airport, I had to pay an additional $300 for a fligt with a different vendor. Offered $88 refund. I will Never fly Frontier again."
Cons: "It’s was delayed 3 hours in buffalo ."
Pros: "Couldn't get buttons to work on previous page. flight was fine"
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "They informed us about 5 hours in advance there was a delay."
Cons: "The flight was very late. They gave me a voucher for $50 as a consolation, but it is only on purchasing a new ticket within 90 days, not very helpful. Since they nickel and dime you for seat selection, checked bags etc, it would be nice to at least use the voucher for seat selection on my return trip."
Pros: "Easy options to choose. Price was so low so one can afford to add extras. No frill."
Cons: "Seats do notvtecline at all."
Pros: "Very good. All as is supposed to be"
Pros: "Nothing. Absolutely nothing. I mean I got where I was going and didn’t die, but that’s about the extent of the positive things I have to say."
Cons: "Very uncomfortable seats, no beverage service. Up charge for literally everything, carry on’s were charged, as much as checking bags. I’ll be avoiding frontier like the plague in the future."
Pros: "Flight was on time and boarding was smooth. The crew was great!"
Pros: "The flight was clean and nice we enjoy crew they are friendly I had sugar was down and she give me orange juice very fast thanks for that"
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Cons: "Frontier airlines delayed and then cancelled and offered no help with re booking so I could make it to my family. I had to purchase a brand new ticket with s better airlines to be able to get home for my mom's cancer treatments."
Pros: "Friendly staff and on time. Bags were at the baggage claim area when we got down there."
Cons: "All was fine."
Cons: "No leg room"
Pros: "New seats, comfy, legroom, pleasant FAs"
Cons: "Only coke products. Asked for tomato juice - was told it would be $2.50. Nope."
Pros: "Forced to order a $50 Uber because the flight was delayed over 3hrs. I would like a refund since I always take public transit and allowed for some delays to still be able to take the A-line train. With no explanations our flight was delayed over 3hrs which made us land after the last train and when I talked with frontier agents they said that public transport schedules were not their problem, however their delay prevented me from using RTD and accruing a large charge for a ride home."
Cons: "I was not happy with the large delay along with the horrible customer service. For being a low end airline you should understand that your customers can not afford rides from the airport and rely heavily on the train from dia."
Pros: "Clean plane"
Cons: "The flight was delayed to bosrd, delayed on the tarmac, delayed to land and while some of that was out of the airlines hands', the website did not give accurate updates of arrival time and stated an arrival of the next day. When I asked for water which is complimentary, the flight attendant was reluctant."
Pros: "Seats and legroom seem roomier than other airlines. Helps that seats don't recline."
Pros: "The actual price was very good, but the seat and bag fees were disappointing."
Cons: "I don’t care if there’s food or not, but nobody should have to pay for a seat or luggage."
Pros: "The flight was on time (but had to wait for longer than the duration of my flight to get assistance with my missing luggage)"
Cons: "The total process, including over an hour in lines and an hour on the phone included a surprising amount of incompetency and innumerable hidden fees including having to pay for water and more than the cost of my flight to check a bag, which they lost! I’ve never had a bag lost before or ever had the pay for water in flight. Went to the frontier counter multiple times looking for assistance and not a single agent to be found. Absolutely never flying with this horrible airline ever again."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Flight was great. Checkin etc was great"
Pros: "The service was Ok, but our flight was 4 hours delayed and it wasn't mechanical or weather related delay, the airline made a scheduling error, we almost missed our car rental and we didn't get to our destination til really late at night when it should been there in the daytime. Overall, won't fly with them again"
Pros: "On time"
Cons: "Lines at TSA, plane travel is WAY too tight."
Pros: "Short flight, it was very efficient."
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "I thought that everything went fine except for the weather delays but I know that is not the fault of the airline."
Pros: "Great staff, made up delay in the air."
Cons: "Plane was delayed. Turned out we made up time in the air. Seats are not comfortable and need more leg room. Noticed no air sickness bags."
Pros: "Flight was delayed so our seats were moved up"
Cons: "Delayed connecting flight"
Pros: "The crew was friendly but not on the same page."
Cons: "Horrible experience with the planes breaking down."
Pros: "The flight attendants we're very friendly. They actually took a lot of abuse from a few not so nice people."
Cons: "I paid extra to be able to pick a seat. When I checked in, they had moved me. What did I pay for? Also you have to pay extra for things that I think should be standard. Such as reclining seats and enough space to open your laptop."
Pros: "The crew members were really nice and apologetic. I feel bad that they have to represent such a poorly managed company"
Cons: "Our flight was delayed until 1 am then pushed back again to 4 am. We werent told about our changes until the last minute. In general there was poor communication. We were told we would get travel vouchers and then told we would get meal vouchers. The meal vouchers were all disorganized, so my friend and I never got them. Pretty terrible experience overall. I'm surprised the passengers were so calm. I pretty much never write reviews, so I'm saying this because it was actually really bad."
Cons: "There was a 2.5 hour delay."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Cons: "Couldnt even get to fly, i was in line for 4 hours on the special services line"
Pros: "The woman at the check in counter was nice"
Cons: "All of it. Horrible seats that are so piled on top of each other that I felt like cattle; nickel and dining us every chance you had; poor communication via email and text that the flights are delayed; HORRIBLE customer service online and via phone (I'd rather talk to Comcast than Frontier); no wifi or entertainment on the flight, which for a 2.5 HR flights is rediculous. One of the worst flight experience ever."
Cons: "changed itinerary with 9 hr layover in Denver or somewhere, making it impossible to get to the wedding in time. So i cancelled flight. At least they refunded me...."
Pros: "The Frontier staff was so friendly, they were just so down to earth, I noticed that right away. I enjoyed that dearly."
Cons: "I was assigned a seat in the very front of the plane which I have never sat their before and I wasn't too happy with having to put my purse in an overhead bin which wasn't even above my head being that area was full."
Pros: "The actual flight was uneventful"
Cons: "I will never fly your airline again. Had to pay to cancel a flight I could not fly with no option to rebook a month before our event. Charged me $100 to cancel a $59 flight. Checking in online was horrendous. Took over 20 mins. Was not able to use flight funds on checked bags. Had to pay to sit beside my husband we booked flights together!! Pathetic. $2.50 for ginger ale. Not worth my business ever ever again!!!"
Pros: "Crew was nice Flight was safe"
Cons: "-Outgoing trip- 3 hours delay, plus lots of confusion at the gate- they kept switching the signage between two destinations (SF and Portland) -Returning- 1 hour delay -Small leg room -Nonreclinable seats- very uncomfortable to sleep"
Pros: "easy flight with good staff. No problems and enjoyed the ride."
Cons: "No free food or beverage and high fees for bags."
Pros: "Our plane was new, clean, and fairly comfortable."
Cons: "Don't believe the fares! Once you purchase your ticket, you then have a very expensive "seat" fee, carry on fee, and checked baggage fee. You cannot complete you purchase without at least $70 in additional fees. This makes Frontier more expensive every time. It is a joke that Kayak lists this airline in fare comparisons, pretending they are apples-to-apples deals."
Pros: "Crew was kind and competent."
Cons: "Space limitations, beverages cost, baggage costs, etc."
Cons: "The seats no longer recline making them uncomfortable. Carryon luggage is charged even a soda is charged! Probably will never use again."
Pros: "Friendly crew. Efficient boarding."
Cons: "Seats don't decline. Extra charge for EVERYTHING other than your body in the seat."
Airlines flying from Buffalo to New Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Buffalo to New Mexico
Masks required on board, masks provided on flights from Buffalo to New Mexico
Social distancing seating
Middle seats unavailable to book on flights from Buffalo to New Mexico
Testing for antibodies, testing for symptoms for flights from Buffalo to New Mexico
Waiving of change fees. Search flexible flights from Buffalo to New Mexico