Awful. Delay after delay. And then again on the tarmac.
WiFi was slow as compared to trip down. Maybe because it was a night flight and more people were using it?
Flight delayed, last seat on the plane, no arrival Gate available due to the plane departing late
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
Not enough veg food available for passengers. I actually did not get the veg food and was told it was over, and I starved the entire flight duration.
Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.
Upgrade planes to have larger overhead bins, especially on this popular route and first class. Easy flight to Chicago, good service in first class. Can't wait for seatback entertainment to be brought back. I like the free wifi and messaging with T-Mobile. Although, the tray tables are not big enough to work even on a small laptop - so why is it called "business" class? Flight attendant said that the flight was too short to even serve water. I've flown that route several times, and that is the first time I ever heard that. No chargers in the seats. Rough landing.
Pilots were great on take off and landing. Flight attendant were very kind. The only problem was take off was later than the scheduling.
I was booked to travel from Dallas to Nairobi via Chicago and Brussels and had been issued boarding passes for all three segments of my journey. At the boarding gate in Dallas, I was required to check my carry-on luggage due to limited cabin space. Despite my attempts to explain that I was traveling internationally and would not have access to the bag during transit, my concerns were not considered. I also informed the staff that I did not have a padlock to secure the luggage, but this was disregarded. Consequently, I had to hastily transfer essential items from my carry-on into my handbag. To my surprise, upon arriving at Chicago Airport, I observed numerous international travelers boarding with cabin bags that were significantly larger than mine. This experience left me extremely disappointed and led me to decide against using United Airlines for future international travel, a sentiment I have also shared with friends and family. Unfortunately, the onboard experience on the Chicago to Brussels flight further reinforced my dissatisfaction. The cabin crew appeared disengaged, indifferent, and lacking in attentiveness, resulting in a service experience that fell well below my expectations.
That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
Flight was on time and got us to destination quicker than scheduled.
Airline food is airline food, but the plane was wonderful and the seating comfort outstanding. One of my best flights in quite a while.
Everything went well. I will fly with Lufthansa again. And use Kayak whenever I book flights
The food not that great. Did not like the fact that we could not purchase upgrade at the airport
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
+ Clean, modern plane. - Despite the cabin had only 50% occupancy I was cramped in a row with 2 other people. Almost all other rows had only 1 person. I would have expected the airline to offer assistance other than a flight attendant to tell people in the back of the plane to find available seats. Next time I will not purchase an upgraded seat and hope I get my personal row for free.
Delay with the flight with one day later, and then from Frankfurt 11 h delay, this is unacceptable, what a shame
